Lloyds Banking Group Bewertungen 

The password reset system is horrendous. Says the one-time password would come within 7 days. It took 20 days and didn't even work. Got locked out of online banking the whole time. You guys need to fire whoever in charge of this, your digitalisation is way behind your peers.

Been A Club Lloyds customer since 2018 and the experience is slowly but surely the experience has been getting worse, especially with the customer service. Agent today was ruder, impatient refused to answer any questions and if I didn't know any better was just being lazy because they wanted me to use their broken automated system for something you can just do over the phone which I've done many times before. Even if this is a legit new change, it's terrible. The agent said "we have to use the messaging service because it's available on your app" If that's true them I'm just gonna delete the app because that messaging service will takes ago respond, then when they do, you spend 5 seconds to reo-open the chat interface n your phone and by that time the agent has left.

Your money is not safe with Lloyds
I am concerned about the security of funds held with this bank based on my recent experience.

I identified a pending transaction on my account that I did not authorise and promptly reported it through the bank’s chat service. During the process, I was asked a series of verification questions and was advised to replace my bank card, which I did in good faith.

However, I was subsequently informed that my fraud claim could not be progressed, as the bank stated there was no evidence of suspicious activity. This conclusion was reached despite my clear assertion that the transaction was unauthorised.

From a customer protection perspective, this raises serious concerns. Under applicable consumer protection and payment services regulations, customers are generally entitled to have unauthorised transactions properly investigated and, where appropriate, refunded. In this instance, I do not feel that my claim was handled with the level of diligence, transparency, or fairness that one would reasonably expect.

I would strongly recommend that the bank reviews its fraud investigation procedures and ensures that customers reporting potential unauthorised transactions are given adequate protection and a clear, reasoned explanation of outcomes.

Based on this experience, I cannot confidently say that my funds feel secure with this institution.

I have a repayment plan with them and all of a sudden interest was charged.

I called their customer service and it took them 'just' 45 minutes only to tell me that they would put a 30 days hold on my account as I have always paid on the same date.

I don't know where Lloyds' customer service is situated now but their English is terrible and hardly understandable. I hope I will never have to contact them again. This happened in March 2026! They must have changed their customer service centre recently as earlier days I always had English speakers on the phone and no problem at all understanding them.

Btw, we don't have a branch here anymore and I didn't have a choice, but please be aware.

I've been a Lloyds customer for only 3 months and now on my 3rd debit card from having fraud problems and given new card. It's so frustrating because you have to use a message service write something then have to wait for a answer then have to answer a question they ask then wait its been 3 days of that and still don't know what's going on but what really gets me is being asked the same things over and over again or just stupid questions

Had to speak to the bank regarding my relative who has dementia but no LPA in place. They were terrific, understanding, helpful and willing to be flexible. In a world full of people who turn their backs when you’re desperate for help from professionals, Lloyds stand out for their service.

Lloyds have a policy of providing selective information based on wether an individual customer qualifies for a specific product. This policy falls into the business model known as the law of diminishing returns. Products like the ISA bonus initiative are lost and information cannot be disseminated to partners and friends, a great initiative is lost and Lloyds continues to lose market share, due to stubborn stupidity. This also applies to Club Lloyds regular saver.

STAY AWAY FROM THEM. The worst bank I have ever had to deal with when it comes to business related transactions. I received a payment from a client which was web related and they closed my account. With no explanation use Revolut or Natwest instead.

They treat your money as their own and refuse to make a payment even if you insist its to a family or friend at your risk, then you have to go through security with them which when you actually do get through to someone they hang up ! the account is then suspended 😤. Wasted so many hours on the phone to these jokers I wouldn't recommend them to anyone.....

Mel is always happy and always helps me with my app and helps me with any issues

I have tried to get a year statement as I cannot print my own. Called Lloyds to see if they can print one for me. They told I can only get it in my app. It is hard to see given my age and not good sight to read on a small screen. I went to the bank and still tried to push me to go on the app. I was told that as the account is closed ( I only closed it a month or so ago ) they cannot send me a hard copy by post. I have been a customer for 30 years. They call this customer service. Hopefully you have better service but from the numerous bad reviews I don't think I am alone.

Bridgwater branch/no longer can pay money off my credit card by using the cashier at the counter ,so now you have to wait for someone walking around with a laptop to put you on a list so you can then wait to be served absolutely ridiculous,no one at the counter being served but lots of people queuing and sat waiting !!!! Don't think I will be staying with this bank for much longer.i bank how it's easier for me and not being forced in to banking how they think I should 😡

I closed my accounts last year after many very bad experiences with them. At present, I have one ISA account with a fixed term otherwise I would be closing that as well.
Just found out someone has got hold of my credit card details and been spending on it and LLOYDS have done nothing about it until I rang them. They've kept the account open when it should have been closed back in 2025.
I know several people who will not bank with them anymore.

I rang to enquire about transferring money to a new person as I was asked for my password on my online banking ( this hasn’t happened before)
A very patronising young girl almost laughing at my question !! Very rude .
With all the scams going around one has to cautious !!

Simran at Lloyds Streatham is very professional and helpful.She is very bubbly and helpful to everyone.Simran is very good at her job.She treats customers with smile and empathy

Useless bank. I changed phone and it meant a complete battle to get online again. The app had serious failings. I had to wait 5 working days to get a password, yes 5 days!!!! Its like waiting for it to be sent my pigeon. I cant belive this is a service in 2025. Fintechs like Revolut deserve market share as this is simply appauling.

I had to pay for a medical procedure during this time and if I didnt I would lose my place. Its tomorrow and I cant speak to anyone so now I cant get my procedure.
You've really screwed me over as I would expect a bank to have customer service reps open 24/7 instead they close at 6, yet on their website it says open until 8pm... clearly run by absolute idiots and seems they may need a couple of people fired at the top for thinking this kind of service is acceptable.
When I try and speak to someone I have said I cant access my accounts & they have said 'come back tomorrow at 8am' - other FinTechs dont operate like this and have 24/7 CS/Ops staff.

Do not use this bank, they do not deserve your money or business and they deserve to lost customers to innovative challenger banks. As soon as I can get my money out I will, big banks deserve to go.

Lloyds bank is a disgrace. Being self employed, I had two overdrafts with them. I have always paid on time. They literally closed one as soon as money went into the account. This evening, they have removed my other overdraft facility. No warning. No discussion. An absolutely disgusting way to treat a customer of 20 plus years. I will be going else where after this. Thanks lloyds staff, for your lovely new year present. So kind and thoughtful of you 😡

Terrible terrible banking group.
Randomly blocking access to funds without any notification or pre warning, being passed endlessly around without any logical resolve to simple issues. Long drawn out communications with automated systems.

No 24/7 advise line as that's now reserved for paid subscription members which is disgusting, the common man can now only manage any financial crisis via a wholly inadaquate text messaging service. Long wait for responses, rarely followed up by the same employees, who then seem incapable of following an ongoing line of enquiry so its back to square one.

It took me 8 hours, 7 fruitless phonecalls and 45 painful log-ins just to resolve a blocked card issue due to.....wait for it.......an Ebay purchase. Not a single Nigerian prince offering riches for a small transactional fee in sight. Just Ebay, because obviously Ebay purchases are wholly uncommon and highly suspicious as standard. (Yes sarcasm is the lowest form of wit, yet I still believe half of that will elude Lloyd's managerial team)

Banking was once a very reliable respectable system but now it seems basic services are only sold to the highest bidder and their only modus operandi is to interfere, frustrate, and treat good, honest hard working people like sub human creature not deserving of even a basic level of prompt civilised service.

Disgusting.

The banking system is dying.

Lloyd's are simply twisting the knife.

I applied for a Lloyds credit card last month, and they promised I’d be able to use it instantly with a digital card. That was a lie. The app threw constant errors whenever I tried to view card details, and the issue only “resolved” weeks later - conveniently right when the physical card arrived.

But the nightmare only began there. The Lloyds app is shockingly unreliable:
- No transaction notifications.
- No credit score alerts.
- No way to view recent transactions on the website.

I’ve tried every fix - toggling settings, reinstalling the app - nothing works. Customer service has been a disgrace. They keep closing and reopening complaints without progress. It’s been over a month, and I’m still stuck with the same broken system.

This isn’t just inconvenient - it makes managing finances unnecessarily difficult and stressful. For a major banking group, Lloyds operates like a second-rate tech startup that doesn’t test its own products. Their promises are empty, their systems are broken, and their support is useless.

Avoid Lloyds if you value transparency, functionality, or even basic competence.

Customer services lady in branch, jumps on you as soon as you walk in the door !
I knew where I needed to go and didn’t need jumping on !
An elderly man struck up a conversation with me, saying he doesn’t want to use wall machines , he wants to deal with a person. He added , they, meaning staff made him feel intimidated. Just then the customer services lady called across from behind the desk… “ I hope your not talking about me, I can hear you ! “ How rude of her to do this !
The man was mortified.
My husband said, “he was talking to us of his feelings “ with this she started again !!! Saying,” well we listen you know . “
Then our turn came. I deposited my cash and asked for a receipt… “ No” . “ cashier said we cant issue them anymore. I wanted to pay some money on my o credit card… @No cant do it here, you have to go on the appointment list at the desk over there “
What the hell !!!!
Then another cashier who I dealt with could not give me a receipt or statement !!! Not allowed to issue them anymore!!
Only out the hole in the wall. Then proceeded to tell me to change my preferences on line if I want paper ones.
This Branch Yardley Birmingham is a joke !! Bad attitude, rude and condescending !!
No a smile or a how are you today ? From any of them !!!! I will do my best to avoid this Branch in future .