L&Q  Bewertungen 9 834

Antwort von L&Q

Vor 12 Minuten

Hi Rose,

Thank you so much for taking the time to leave us a review and share your experience with us.

We completely understand how frustrating it must be to have to raise another order after the initial plumber's report, and we agree that ideally, this should not be necessary. In most cases, any follow-on works required for the same reported repair should be arranged for you automatically once we have received the operative’s or contractor’s report, so we're very sorry if this wasn't your experience with us.

If the issue relates to a new or separate repair, we do recommend contacting us directly so we can gather all the necessary information and assist you as efficiently as possible. Our team is always here to help and we want to make sure all your concerns are addressed correctly and resolved to satisfaction.

If you have any further questions, concerns, or if there is anything else we can do to help, please don’t hesitate to get in touch with us. You can reach us by email at contact@lqgroup.org.uk, and please use 'Trustpilot' as your email subject so we assist you efficiently. You can also contact us through our social media channels, and our team will be more than happy to assist you there as well.

Thank you again for your feedback! 🙂

Customer Service Team

Antwort von L&Q

Vor 3 Stunden

Hi Phil,

Thank you so much for taking the time to leave us a 4-star review and for sharing your experience 😊

We're really pleased to hear that your repair was completed quickly and efficiently, as we always strive to provide a fast and reliable service for all our residents.

We’re sorry to hear that you experienced some initial difficulty when trying to report the problem. We understand how frustrating it can be when things don’t go as smoothly as expected, and we apologise for any inconvenience this may have caused you. Your feedback is incredibly valuable to us, as it helps us to identify areas where we can improve and ensure that similar issues are addressed in the future.

Thank you again for your honest feedback and for giving us the opportunity to learn and grow from your experience.

Customer Service Team

Antwort von L&Q

Vor 4 Stunden

Hi Rubi,

Thank you so much for your fabulous review! 🙂

Your amazing feedback means the world to us, and we're thrilled to hear that you’re satisfied with our prompt service and quick responses. It’s wonderful to know we were able to complete the job ahead of schedule for you as well.

Your satisfaction truly brings us joy, and we appreciate your kind words about our service. We look forward to helping you again soon.

Many thanks!
Customer Service Team

Antwort von L&Q

Vor 4 Stunden

Hi Dimitris,

Thank you so much for your amazing 5-star review! 😊

We're truly delighted to hear that our staff have left such a positive impression on you. It means a lot to know that you find our team to be helpful, empathetic, and friendly, as these are qualities we strive to embody every day. Your feedback certainly reassures us that we are on the right track and motivates us to continue providing the best possible service.

Thank you once again for your support, and we're very much looking forward to assisting you with anything you may need in the future.

Customer Service Team

Antwort von L&Q

Vor 20 Stunden

Hi Mrs Mccarthy,

Thank you so much for your wonderful review! 🙂

We’re thrilled to hear that everything went so well for you. It truly makes our day to know you had such a positive experience with us, and we look forward to providing you with the same quality service again in the future.

Thanks again from all of us!

Customer Service Team

Antwort von L&Q

Vor 20 Stunden

Hi FNIX,

Thank you so much for taking the time to share your thoughts with us.

We truly appreciate your feedback and are grateful that you raised your concerns. We're very sorry to hear about the lack of security and the time taken for repairs. We completely understand how frustrating this must be for you and we sincerely apologise for any dissatisfaction this has caused.

If we can be of further help or you’d like to discuss your concerns in more detail, please feel free to reach out to our team - we’re always happy to help in any way we can 🙂

You can contact us by email at contact@lqgroup.org.uk, and please use 'Trustpilot' as your email subject so we can assist you more efficiently. Alternatively, we're also available through our social media channels if that is more convenient for you.

Thank you once again for sharing your feedback with us!

Customer Service Team

Antwort von L&Q

Vor 20 Stunden

Hi Mohamed,

Thank you so much for your awesome review!😊

We're super happy to hear that you received excellent customer service and the repairs were completed to a high standard by our Direct Maintenance operatives. Providing this level of service is something we strive for and it brings us joy to know that we've achieved that for you.

We look forward to helping you again!

Many thanks,
Customer Service Team

Antwort von L&Q

Vor 20 Stunden

Hi Nell,

Thank you so much for leaving us a 5-star review!

We're absolutely thrilled with your kind comments and so happy to hear that Archie was helpful and went above and beyond to assist you. We really appreciate you recognising his politeness and helpfulness as well.

Archie has made us very proud, and we're sure he’ll be delighted with your amazing feedback too.

Thank you again, and we look forward to assisting you in the future! 😊

Customer Service Team

Antwort von L&Q

Vor 20 Stunden

Hi Rochelle,

Thank you so much for your 4-star review! 🙂

We’re really happy to hear about your great experience and appreciate you recognising the professionalism of our revenue officer. It’s truly wonderful to know we’ve met your expectations.

Providing excellent service is always our goal, and we’ll be sure to keep working hard to maintain that standard.

Thanks again, and please let us know if there’s anything else we can do for you!

Customer Service Team

Antwort von L&Q

Vor 20 Stunden

Hi Graham,

Thank you so much for sharing your positive experience with us! 🙂

We're delighted that you rated your recent experience with 4 stars and happy to hear you were pleased with the work of our team. It’s truly wonderful to read your feedback, and we’ll continue working hard to deliver great service.

Many thanks again!

Customer Service Team

Antwort von L&Q

Vor 1 Tag

Hi D Rockman,

Thank you so much for sharing your wonderful feedback with us!

We're truly delighted to hear that the electrician who assisted you was not only helpful but also polite and professional throughout the entire process. Your positive experience means a lot to our maintenance team, and they're committed to maintaining this high standard of service for all our residents.

We hope we have the opportunity to help you again soon! 🙂

Many thanks,
Customer Service Team

Antwort von L&Q

Vor 1 Tag

Hi Yvonne,

Thank you so much for sharing your experience with us 😊

We're truly delighted to know that Nipa provided you with such excellent service, leaving you feeling fully informed and confident throughout the process. Knowing that you would recommend us to your friends means a lot to us, and it motivates us to continue delivering the highest level of service possible.

We greatly appreciate you taking the time to let us know how we’re doing and for choosing us.

Many thanks again for your amazing feedback!

Customer Service Team

Antwort von L&Q

Vor 1 Tag

Hi,

Thank you so much for awarding us the full 5 stars! 😊

We're glad you got everything you needed during your phone call with us. It's great to hear that we've met your expectations.

We appreciate your feedback regarding the repairs in your home, and we're more than happy to help address the maintenance issues for you. Please feel free to email us as much information as possible about the repairs needed, and we'll do our best to assist you in any way we can.

Our email address is contact@lqgroup.org.uk, and to help us assist you more efficiently, please use 'Trustpilot' as your email subject. Alternatively, our team is also available on our social media channels.

Thanks again, and we hope to hear from you soon!

Customer Service Team

Antwort von L&Q

Vor 1 Tag

Hi Customer,

Thank you so much for taking the time to leave us a review and for sharing your concerns with us.

We truly value your feedback regarding ground rent, management fees, and the communication issues you've experienced. We understand how frustrating it can be to deal with these issues, especially when resolutions take longer than expected, and we sincerely apologise for any inconvenience or dissatisfaction this has caused you.

If there's anything further we can do to assist you, please don’t hesitate to get in touch by emailing us at contact@lqgroup.org.uk. Our team is ready and willing to support you in any way we can. To help us locate your case more quickly, please use 'Trustpilot' as the subject line when you contact us.

Many thanks again for sharing your feedback with us! 🙂

Customer Service Team

Antwort von L&Q

Vor 1 Tag

Hi Paul,

Thank you so much for taking the time to leave us another review.

We really appreciate you bringing your concerns to our attention again, and we’re truly sorry that you haven’t received the support you were hoping for. We understand how distressing and inconvenient this situation has been for you, especially with the unresolved issue and complaint.

Your feedback is very important to us, and we’d like to review your case further to understand why a resolution hasn’t been reached yet. To help us assist you, please reach out to us at contact@lqgroup.org.uk with ‘Trustpilot’ in the subject line, and we’ll be more than happy to arrange contact with you.

Thank you again for sharing your experience.

Customer Service Team

Antwort von L&Q

Vor 4 Tagen

Hi Mert,

Thank you for sharing your experience and bringing these concerns to our attention.

We're truly sorry to hear about the difficulties you've encountered with the stains and fences not being covered under warranty, as well as any frustration caused by the home welcome inspection process and after-sales support.

Your feedback is incredibly valuable to us, as we strive to improve our services and your comments are helpful to our team to identify areas where we can make meaningful improvements.

If you have any additional concerns or would like to discuss your review in more detail with us, please feel free to reach out. We're available by email at contact@lqgroup.org.uk and we kindly request 'Trustpilot' is used as your email subject.

Thank you again for taking the time to let us know about your concerns, and we offer our sincerest apologies for not meeting your expectations.

Customer Service Team

Antwort von L&Q

Vor 4 Tagen

Hi NY,

Thank you so much for taking the time to leave us a review.

We really appreciate you bringing this to our attention, and we're very sorry to hear you've had difficulty reaching maintenance and getting repairs completed. The lift situation is especially concerning, as we treat these issues as a priority and typically arrange for engineers to attend within 4 hours at the latest.

We sincerely apologise if this hasn't been your experience, and we'd love to investigate further to understand what may have gone wrong in your case. If you haven't already, please reach out to our team by emailing contact@lqgroup.org.uk and use 'Trustpilot' as your email subject. This will help us look into your situation more quickly.

Thank you again for your feedback 🙂

Customer Service Team

Antwort von L&Q

Vor 4 Tagen

Hi Susan,

Thank you so much for taking the time to share your thoughts with us.

We're delighted to hear that you find our customer service helpful. Providing great service is always our goal, so it’s reassuring to know we’re on the right track.

We’re sorry to hear that your experience with our heating contractor hasn’t met your expectations, and we really appreciate you bringing this to our attention. If you’d like to discuss your experience further, please feel free to email our team at contact@lqgroup.org.uk with as much information as possible, and we’ll be happy to help in any way we can. Please use 'Trustpilot' as your email subject so we can assist you more efficiently.

Thank you again for your feedback 😊

Customer Service Team

Antwort von L&Q

Vor 5 Tagen

Hi Claudia A,

Thank you so much for taking the time to leave us a review.

We appreciate you bringing these concerns to our attention and we acknowledge the impact that infrastructure issues and property problems are having. We’re truly saddened to learn how this is affecting your wellbeing too.

We’re more than willing to discuss your concerns in more detail, and if you’re not already in touch, we kindly invite you to reach out to us so we can fully understand your situation. You’re more than welcome to email our team at contact@lqgroup.org.uk (with 'Trustpilot' in the subject line), and we’ll be happy to help in any way we can.

We’re here to listen and support you, and we hope to hear from you soon 🙂

Many thanks,
Customer Service Team