Steve Miller has been a great help when dealing with a faulty floor, very good communication and advise. His knowledge is exceptional and a credit to Luvanto
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Das sagen Bewerter
After dealing with Steve Miller on a small issue, the service & after sales care was exceptional, I will be fully confident with future projects. Jason, from Solent flooring.
Unternehmen hat geantwortet
We had an issue with our Lavanto Click Plus flooring and contacted their technical team for help. Steve Miller quickly identified that the fitting instructions hadn’t been followed correctly, even... Mehr ansehen
Unternehmen hat geantwortet
Steve Miller has been very helpful in advising on the most suitable type of flooring for our large commercial project. After having issues with a previous Luvanto LVT click vinyl, Steve explained t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Luvanto has been active on Trustpilot and responding to reviews since March 2023. If you have an issue, please do contact us at sales@luvanto.com and we will try our best to help. With millions of square metres laid and thousands of satisfied customers, we know Luvanto Luxury Design Flooring is one of the best LVT's available on the market today! Visit www.luvanto.com - Browse our stylish collection of Luvanto luxury vinyl tile (LVT) flooring and find the perfect choice of colours and styles to match any room in your home. Use our room viewer to see how the flooring would look in your own home and request some free samples. Find a Luvanto showroom local to you where you can view the full range of flooring and receive expert advice to help you choose the perfect flooring for you. Luvanto - Stunningly realistic. Beautifully practical. Surprisingly affordable.
Kontaktinformationen
Unit 2 Hurricane Drive, L24 8RL, Liverpool, Vereinigtes Königreich
- 01514276000
- Sales@luvanto.com
- www.luvanto.com
4,8
Hervorragend
83 Bewertungen
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Technical assistance
Spoke to Phil I’m technical for the second time and his knowledge, expertise and advice is second to none. Great help when deciding on a product.
20. März 2023
Bewertung ohne vorherige Einladung
Antwort von Luvanto
Thanks for your feedback.
I used Luvanto Design for my lounge
I used Luvanto Design for my lounge. Great quality flooring, really helpful customer services.
13. März 2023
Bewertung ohne vorherige Einladung
Antwort von Luvanto
We always love hearing from a happy customer. Your feedback will be passed on to the Luvanto team too. Enjoy your new floor.
A family firm who care
We have dealt with Luvanto since their first day of trading. We have always found the staff to be fantastic. The quality of the product is excellent and the fitters never complain about the way it cuts or fits together. A family company, Luvanto are focused on pleasing us the retailer which helps us please our customers. Much nicer than dealing with one of the huge companies which can be like call centres. Keep up the good work
7. März 2023
Bewertung ohne vorherige Einladung
Antwort von Luvanto
Thanks for your review. We pride ourselves in providing the best products and service to our customers.
Very poor
Very poor! I've been in the trade over 20 years.laid over 25sm for a customer, the product hasn't even lasted a year! All the faces have peeled off! Rather than accepting it was a bad batch they made up any excuse to avoid honouring the warranty!ruining my reputation in the process!cliftons supplied it and I've been waiting 3weeks for a call back! Avoid it!!!!!
1. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Luvanto
Hi Chris, Thank you for your review. We do like to take all issues relating to our products seriously. As you have bought the floor through a third party it is very difficult for us to comment any further. If you feel strongly about your complaint, please go back to Clifton where you bought the flooring and raise the issue with them.
Ridiculous amount of scratches
We had this installed 6 months ago, its ridiculous how easily it scratches the edges have risen too. Very expensive mistake, it's meant to last 25 years, I don't think it will last 5.
18. April 2022
Bewertung ohne vorherige Einladung
Antwort von Luvanto
Hi Sandy, Thank you for your review. We do take all issues experienced with our products seriously. As you haven't mentioned where you purchased the flooring from or who fitted it, it is difficult for us to comment further on your complaint as we don not have the full facts. We do have a Floor Care, Cleaning and Maintenance Kit that can assist with the removal of scratches and maintain the product throughout its lifespan. We'd be happy to review your complaint further if you can contact our Customer Service Team on 0151 437 6000 or email sales@luvanto.com.
Bought 17square metres of the Luvento…
Bought 17square metres of the Luvento Pro concrete floor had high performance screed laid & 1mm membrane for vinyl laminate. The click system dosnt stay clicked when walked on. Had to take it all up & replace with vinyl laminate that went down perfect. Waiting to hear from company to admit bad product. Will not use again 😡
1. Juni 2022
Bewertung ohne vorherige Einladung
Antwort von Luvanto
Hi Melanie, Thank you for your review. We do take all issues with our products seriously. We don't have a product called Luvanto Pro Concrete, we can only assume you mean Luvanto Endure Pro which is an SPC product and already has a built-in underlay. According to our installation instructions it does state not to use any additional underlayment with this product as it can have an adverse effect on performance. From your review we can see that you have used an additional underlayment, which may have caused the problem. If you would like us to revisit your complaint, please contact our Customer Service Team on 0151 4276000 and we will try to help.
Do not touch their LVT
I bought LVT for the whole downstairs of my home. It was fitted on a new build property of about 10yrs old. The subfloor is concrete and is flat yet literally a week after fitting some edges started rising. Over the course of 3 month so much of the corners lifted and was consistent from the front of the house to the back. The shop, nor the fitter nor Luvanto are willing to admit its a product fault and all blame the subfloor. I have just had the LVT lifted and my subfloor is good enough that 3 other fitters say it does not need screeded.
Im now left to purchase another floor and pay to have it fitted.
1. November 2021
Bewertung ohne vorherige Einladung
Antwort von Luvanto
Dear J
Thank you for sharing your concerns with us. We take all complaints seriously and value your feedback.
Unfortunately, I've not being able to locate your formal complaint without the details of the retailer and installer involved. I have tried to find it under your name but have been unsuccessful.
Based on your description, it appears that a click product may have been used for your installation, and I would assume that a surface regularity check was conducted prior to installation. However, it seems that the product may not have been the correct fit for your environment, as we have various types of flooring to cater to different needs.
Our quality control indicates that there were no reported manufacturing issues with our Click product at this time. Nevertheless, we always aim to assist our customers as best we can, and I'm unsure why this has not been extended to you.
We are always available if you would like to discuss these issues further and address any communication breakdown. Please contact us at sales@luvanto.com.
Brilliant LVT
Brilliant LVT, I have fit this for the last 5 years and I have never had an issue.
The negative reviews I have read on here are not a problem with the product but the installation.
12. September 2021
Bewertung ohne vorherige Einladung
Antwort von Luvanto
Thanks for the review Jay. That's why we always recommend having flooring installed by an experienced LVT fitter.
Very poor quality only down one week…
Very poor quality only down one week flooring expanding due to glue issues etc don’t waste your money it’s costly and won’t last . Stay with laminate flooring.I am going to buy laminate to have over the top that’s going to cost me again at least it will not fall apart
6. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von Luvanto
Dear Deborah
Thank you for your review. As you will appreciate, we take all reviews and feedback seriously.
As we're unaware of the retailer / installer you have used I can’t look back over your complaint. Based on your review it looks like you may have had a click type floor as you mentioned it falling apart. This type of floor is not designed to be stuck down and I can see why you may have had issues should this be the case.
With floors that are designed to be stuck down, like Luvanto Design, your installer needs to use the recommended adhesive or you risk the floor not performing as designed as you have rightly mentioned.
If you would like to discuss this further we are more than happy to go through your complaint and explain where the short falls are and try assist where we can. Please do contact us at sales@luvanto.com.
White Sparkle Planks
I have had the Luvanto Click White Sparkle fitted in my bedroom. It's not white, more of a cream/off white colour. It still looks amazing when the light hits it. It feels quite warm to walk on and it's fantastic quality.
3. Mai 2021
Bewertung ohne vorherige Einladung
We had the concrete style fitted…
We had the concrete style fitted Christmas 2019. The fitted had to relay half the floor immediately as they were all scratched straight out of the box. That same day we found more scratches, even though all our dining furniture has protective feet on the bottom. Then after around a month later, edges started to chip off and whole chunks started to peel away. It's quite dangerous to walk on now as bits of the flooring either stick up or chip off. We haven't used any chemicals to clean the flooring so we are unsure how it's happened. We contacted the supplier and he said fault lies with the company itself. We're really disappointed
25. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von Luvanto
Dear Victoria,
Thank you for sharing your feedback with us. We understand that you have experienced some issues with your flooring, and we apologize for any inconvenience or frustration this may have caused.
After conducting a thorough search, we were unable to locate a formal complaint under your name, but we would still like to address the concerns you have raised. It sounds like you may have had a click system installed that required an additional underlay and may have performed differently in direct sunlight compared to our SPC range. We understand that your floor has chipped on the joints, and we suspect that this could be due to a variety of factors such as product selection, location, installation, and possibly the subfloor not being in tolerance. We do provide instructions with every box of flooring, as well as on our website, to ensure that our customers are aware of the necessary precautions to take during installation.
We also understand that you have taken precautions to protect your floor by using furniture feet, but unfortunately, over time, they can pick up bits of grit that can leave fine scratches on your floor. However, we do provide extra pads in our care and maintenance box to prevent this from happening.
We want to assure you that we take the quality of our products very seriously and we would never knowingly send out a product with scratches on it. If this was the case, we would have arranged a direct replacement. It is possible that scratches may have occurred if people walked on the floor during the installation process before checking their shoes. We always recommend that retailers advise customers to wear appropriate indoor shoes to prevent any outdoor materials from causing damage to the floor.
We hope that this sheds some light on why these issues may have occurred, and we regret that we were not given the opportunity to assist you at the time. If you would like to discuss this matter further, please do not hesitate to reach out to our customer service team at sales@luvanto.com. We appreciate your feedback, and we will use it to improve our products and services in the future.
Luvanto Click 'New Concrete'…
WE had Luvanto Click 'New Concrete' fitted in our new kitchen 7 months ago. We are very pleased with it - looks as new, easy to keep clean. It is nice to walk on in bare feet - not cold and is forgiving if I drop something.
24. Juni 2020
Bewertung ohne vorherige Einladung
Great flooring!
Fast delivery of sample led to floor choice which has now been installed. Fitter thought it was an excellent choice!
4. November 2019
Bewertung ohne vorherige Einladung
Very good service
4. November 2019
Bewertung ohne vorherige Einladung
ordered samples
ordered samples , they came really quickly. The flooring look to be really good quality and I'm now waiting for the flooring to be fitted !
28. Oktober 2019
Bewertung ohne vorherige Einladung
Excellent service.
I rang Luvanto customer service for some LVT samples,early afternoon, and they said they would be there in the morning, and true to form they were.
I have placed an order from them, and got the same friendlies as my first call,and the same speedy delivery.
I would certainly recommend them.
28. Oktober 2019
Bewertung ohne vorherige Einladung
Great and speedy service
28. Oktober 2019
Bewertung ohne vorherige Einladung
Very efficient service
28. Oktober 2019
Bewertung ohne vorherige Einladung
Installed Luvanto QA Ebony Herringbone…
Installed Luvanto QA Ebony Herringbone a few days ago and although the floor looks amazing. it has so many scratches only after 4 days of being installed. My advice is save yourself the money and buy a better more reputable brand as you will be throwing money down the drain.
12. Dezember 2018
Bewertung ohne vorherige Einladung
Antwort von Luvanto
Dear Tariq
Thank you for taking the time to provide your feedback. We understand your concerns and take your comments seriously.
As we don't have a full understanding or log of your complaint, or know your last name, it is difficult to pass comment without knowing the full circumstance of the installation.
Should this have been raised as a formal complaint, we would have recommended the use of our Floor Care, Cleaning and Maintenance Kit which contains products and guidance on how to maintain and prolong the life and finish of your floor.
These kits are available from your local flooring retailer.
Thank you for your feedback.
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