When booking the new boiler to be installed, we mentioned that the person living there was a vulnerable person and becomes very anxious when ther are changes to her routines. The two engineers start... Mehr ansehen
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Das sagen Bewerter
I had an air source heating system fitted by Macbrook gas. They cold called me and claimed the government grant, I am in my 70s and do not like to leave a bad review. This company is the most unp... Mehr ansehen
Ive had an ongoing problem with an error code. Ive had a few differently technicians around but still getting the problem. Then Matt arrived and said he would fix the problem. His confidence and knowl... Mehr ansehen
Unternehmen hat geantwortet
We had air source pump,solar panels and radiators fitted by the macbrook team. The 2 guys Sam and Tom did a first class job , they were polite, considerate, and professional. Everywhere was left cl... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Anlagenmechaniker Sanitär-, Heizungs- und Klimatechnik
- auch in
- Anbieter von Heizkesseln
- Heizungsbau
- Klempner
- Solarenergieunternehmen
- Unternehmen für Isolationsarbeiten
Vom Unternehmen geschrieben
Macbrook Gas Ltd is a UK-based heating and insulation contractor, delivering domestic energy-efficiency improvements across both traditional and low-carbon technologies. We work on private and funded projects, supporting homeowners to improve comfort, safety, and overall energy performance. All applicable insulation and retrofit works are delivered in line with PAS 2035, with appropriate assessment, design, and quality assurance processes in place. Our heating and gas works are carried out by Gas Safe registered engineers, and where renewable heating systems such as air source heat pumps & Solar PV are installed, these are completed and commissioned in accordance with MCS standards. Our engineers and technical teams are trained to diagnose and resolve issues efficiently, whether through site attendance or remote support where systems allow. While not all matters require a return visit, every concern is assessed and responded to appropriately. Customer feedback is actively monitored by management and plays a key role in driving continuous improvement across our business. We use reviews to identify lessons learned, refine our processes, and raise service standards. Macbrook Gas Ltd remains committed to delivering safe, compliant heating and insulation installations and to continually improving the service we provide to our customers.
Kontaktinformationen
Vereinigtes Königreich
- www.macbrookgas.co.uk
Das sollten Sie wissen
4,0
Gut
259 Bewertungen
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Had an install done this year company…
Had an install done this year company who installed the system were ok while doing but after sales service was very poor.Macbrook gas took over,after a long period of time found the problem.They have booked 3 appointments to come and fix it but the last 2 times have contacted me and rescheduled with what I think is an excuse.Today I have waited at home for them but I have had to call them to discover yet again they are not attending to fix my problem.Good on install very poor at after sales service.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Macbrook Gas LTD
Thank you for taking the time to leave your review. We’re very sorry for the frustration and inconvenience you’ve experienced, particularly around the repeated appointments and poor communication. We fully understand how disappointing this has been, especially after a positive installation experience.
Your review has now been picked up directly by one of our Directors, and the matter has been escalated as a priority. Following this, an engineer has been scheduled to attend at 8:00am, as per your request, to resolve the outstanding issue.
Please accept our sincere apologies for the delays and the lack of reliability you have encountered — this is not the standard of aftersales service we aim to provide. Thank you for your patience, and we appreciate you bringing this to our attention so we can put it right.
They are very good,brilliant
They are very good,brilliant. I had solar panels and inverter fitted no problems what so ever very efficient ,polite and helpful job completed with hardly anymess left on site 4 roof tiles where broken think he said three but four are missing should think he took one as a sample to get the correct roof tiles they are only 20 minuit s away and said s9meone will pop back to replace very happy with that response, but have contacted the team they have contacted me asking h9w happy I am with the job said I am very happy they did a great job I am very satisfied but can you find out what's happening with the roof tiles oh yes I can do that for you but I have not got any info back from anyone .I am left in limbo land not happy about the lack of information or keeping me informed of what is going on the job is complete seems it's goodbye sort yourself out from Bill SILVERWAY cottage
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von Macbrook Gas LTD
Thank you very much for taking the time to leave such a detailed review and for your kind words about the installation team. We’re really pleased to hear that you were happy with the solar panel and inverter installation, and that our engineers were polite, efficient, and left the site tidy.
We are, however, very sorry for the frustration caused by the lack of follow-up communication regarding the roof tiles. You are absolutely right to expect to be kept informed, and we apologise that this has not happened so far. This is not the level of service we aim to provide, especially once a job has been completed.
The tiles were indeed taken to ensure the correct match, and we will make sure this is followed up as a priority. One of our team will contact you directly to provide a clear update and confirm when the tiles will be replaced, so you are no longer left in limbo.
Thank you again for your patience and for highlighting this to us. We truly appreciate your feedback and the opportunity to put this right.
100% recommended!!!
100% recommended!!!
I am wiriting this review for and on behalf of my parents! I would like to thank the team ESPECIALLY Hannah & Sam!! My elderly parents had no heating on Saturday after having a service completed on Friday. My dad is 84 and vunerable with his health and with the temperatures dropping rapidly he needs to keep warm so this was a concern. Not expecting the best being the weekend we tried on the off chance to telephone first thing Sunday morning to see if we could have an engineer out. Hannah took our call and advised she would do her best to get an engineer out in the afternoon. Within 10 minutes Hannah called back and said that someone would definitely be with them. Sam kindly attended mid afternoon and carried out the works efficiently and reassured my parents that all was working as it should be. Hannah then called back in the evening to check that all was okay. Absolutley outstanding customer service and we thank you for looking after them so efficiently without any trouble!! THANK YOU 😊
30. November 2025
Bewertung ohne vorherige Einladung
Antwort von Macbrook Gas LTD
Thank you so much for your wonderful review! We're thrilled to hear that Hannah and Sam provided outstanding service to your parents, especially during such a concerning time. Keeping our customers warm and comfortable is our top priority, and it's great to know that our team was able to respond quickly and effectively. Your kind words will surely motivate them and the rest of the team. If there's anything else we can help with in the future, please don't hesitate to reach out!
Brilliant experience dealing with this…
Brilliant experience dealing with this company from start to finish of having my heat pump installed was effortless. The office staff are so polite and helpful and the assessor who visited me was very professional and explained everything perfectly.
It has been an absolute pleasure Macbrook gas and thank you for everything
8. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Macbrook Gas LTD
Thank you so much for your wonderful feedback! We’re delighted to hear that your experience with Macbrook Gas — from the initial visit to the installation of your heat pump — was effortless and enjoyable. Our office team and assessors take great pride in being helpful, professional, and clear throughout the process, so it’s fantastic to know this came through.
It has been a pleasure supporting you, and we truly appreciate you choosing Macbrook Gas. If you ever need anything in the future, we’re always here to help!
Good service
I have been a while waiting to leave this review until all of my work was complete. I have to say that the experience was great apart from misinformation at the survey in respect of how much moving of furniture etc was needed.... it is way more than the space in front of where the radiators and the airing cupboard for the first day. People really need to know exactly what they need to do accurately to save a lot of stress both for the customer and the poor fitters. That said the actual fitting and service was brilliant all the way through. We had Marcus and Martin to do our installation and they were excellent, how they managed to rip out a complete warm air system and have the new one in running and heating the house in two and a half days I will never know but they did it despite being held up at first because more things needed to be moved and carpets should have been taken up. They were both lovely guys who worked like trojans and were very careful of my home and all my treasures. Stella our Lab loved Martin who had time to give her a fuss each day. I must not forget to mention Pam the lady on the end of the phone who is kindness itself she really put herself out to get things booked in on the days that suited me and all went like clockwork just as she said it would, the rubbish was collected the day after the job finished and I had a builder booked in for two weeks later for the day to do the making good. I have just called to confirm that for tomorrow and all is arranged..
I am really pleased with the overall service that I got from Macbrook gas as a whole.
28. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Macbrook Gas LTD
Thank you so much for taking the time to leave such a detailed and thoughtful review. We really appreciate you waiting until the full installation was complete so you could share the whole experience.
We're delighted to hear that the fitting and overall service met — and hopefully exceeded — your expectations. Marcus and Martin will be thrilled to know their hard work, care and professionalism made such a positive impact. They truly are exceptional engineers, and it’s lovely to hear that Stella the Lab approved of them too!
We’re also pleased to hear that Pam was able to support you throughout the process and ensure everything ran smoothly with scheduling, clear communication and follow-up.
Your feedback about the survey and the information around furniture movement and preparation is extremely valuable. We’re sorry for the stress this caused and completely agree that customers deserve clear and accurate guidance from the very start. We have passed your comments on to our surveying team so we can improve this part of the process going forward.
Thank you again for your patience, your kind words, and for choosing Macbrook. We're really pleased that you're happy with the final result and the overall service.
Heating Installation
The team, ably led by Brandon and Conner, were polite, cheerful, professional, capable and personable. They explained each stage of the work before it was undertaken and answered our questions in laymen’s terms. The installation was planned efficiently and they coped with any problems as and when they arose. They had to deal with an old and cluttered house and coped admirably. They cleaned up as they went and left everything as much as possible as they found it. They set a good example for the rest of the team.
We were also impressed with the other team members and your contractors. Furniture was moved, carpets unravelled, floorboards raised, electricals installed and old kit removed with the minimum fuss and disturbance The builder left the garden looking fine and the scaffolding was installed with no damage and removed on a Saturday. The whole team were also very kind to our old greyhound who enjoyed the fusses she got!
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von Macbrook Gas LTD
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that Brandon, Conner and the rest of the team delivered such a positive experience. Our engineers take great pride in working professionally, communicating clearly, and treating each home with care, so it’s wonderful to know this was reflected throughout your installation.
We understand the challenges that can come with working in older, more cluttered properties, and we’re pleased the team were able to carry out the work efficiently, keep disruption to a minimum, and leave everything clean and tidy. We’ll be sure to pass on your comments to all those involved – including our contractors and builder – as they will be very proud to hear it.
And we’re especially happy to hear your greyhound enjoyed the company and attention!
Thank you again for choosing Macbrook Gas and for your kind words. If you need anything in future, please don’t hesitate to get in touch.
After Sales Support
As a result of the recent strong winds and rain, our newly installed heat pump’s thermostat lost connection with the radiators.
This was due to a brief power cut, a common problem in our area, leaving us without any heating.
Being a Saturday, we assumed that no one would be around to assist.
On the off chance, we phoned Customer Services and to our amazement were met with the familiar helpful voice of Hannah, who took all the details and said the “on call”Engineer (Taylor) would contact us that day.
Despite the call via a video link it was agreed that an Engineer would physically need to attend site to fix the issue.
We contacted Customer Services, Pam, Monday morning to arrange this and by the afternoon we had two Engineers Ian and Tyler attend site.
They not only resolved the problem, but also arranged for a mobile App tool to be setup ensuring any future disconnections due to electrical glitches could be acted upon swiftly using remote access.
Thank you all for your continued professional help and support.
1. November 2025
Bewertung ohne vorherige Einladung
Antwort von Macbrook Gas LTD
Thank you so much for taking the time to share such a detailed and thoughtful review.
We’re really sorry to hear that the recent bad weather and power cut left you without heating – especially over a weekend – but we’re delighted that our team were able to help quickly. Hannah, Taylor, Pam, Ian and Tyler will be thrilled to know their support made a difference. We always strive to make sure our customers are looked after, even out of hours, so it’s great to hear the process was smooth and reassuring for you.
We’re also pleased the engineers were able to not only fix the issue, but set up the mobile app tool to make future reconnections even easier. Our goal is to ensure every customer feels confident and supported with their system, no matter the circumstance.
Thank you again for your kind words, your patience, and for choosing Macbrook Gas. If you ever need us, we’re only a phone call away.
Warm regards,
The Macbrook Gas Team
Very pleased from beginning to end of…
Very pleased from beginning to end of the HHR installation - very polite professional men, did an excellent job of fitting radiators and programming them to run efficiently and explained the necessary functions, then cleared up and left everything tickety boo! Would certainly recommend this company 100% - thanks Macbrook estates
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Macbrook Gas LTD
Thank you so much for your wonderful review! We're delighted to hear that your HHR installation went smoothly from start to finish. Our team will be very pleased to know their professionalism, clear explanations, and tidy work made a positive difference.
We truly appreciate your recommendation and your kind words. Thank you for choosing Macbrook!
Professional throughout the entire…
Professional throughout the entire process.
5 stars!
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Macbrook Gas LTD
thank you so much!
Our Positive Experience
From the first contact with your staff member Ryan right through survey to installation it has been an excellent experience. All staff who worked on our home were respectful and professional. Installation took place over two days 15th/16th October.
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Macbrook Gas LTD
Thank you so much for taking the time to share your experience. We’re thrilled to hear that from your first call with Ryan, through the survey and the two-day installation on 15–16 October, everything was excellent. Respect and professionalism are exactly what we aim for, and it’s great to know the team delivered in your home.
We’ll make sure your kind words are passed on to Ryan and the installers. If you need anything at all, our aftercare team is here to help.
Thanks for choosing Macbrook—enjoy the improvements!
— The Macbrook Team
I had to call an engineer out...
I had to call an engineer out as our heating system stopped working. Tim came, tested the system, replaced the control unit, and showed me how to manually override it just in case it happened in future. He was both polite and friendly, as was Hannah at Macbrook when she followed up with a courtesy call. I cannot recommend them enough. Thanks Macbrook.
9. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Macbrook Gas LTD
Thank you for taking the time to leave such a great review! We’re really pleased to hear that Tim got your heating system back up and running quickly and took the time to show you how to manage it in future. It’s also lovely to hear that Hannah’s follow-up call was appreciated — we always aim to make sure everything’s working perfectly after a visit.
Your recommendation means a lot to us. Thanks again for choosing Macbrook Gas!
Warm regards,
The Macbrook Gas Team
Great experience
Great experience. All those I came in contact with were polite and cheerful. Just what an old lady likes!! If a problem arose, the first thing I was asked was whether I could cope without heating for a few days until they had an engineer in my area. So reassuring that they will look after me. Great to get a follow-up call the next day to see if all is well. I can recommend this company every time.
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Macbrook Gas LTD
Thank you so much for your lovely review! We’re delighted to hear that you had such a positive experience with our team. It’s great to know you felt reassured and well looked after — that’s exactly the level of care we aim to provide for all our customers. We’ll be sure to pass your kind words on to the team. Thanks again for recommending us!
FRIENDLY AND RELIABLE INSTALLERS
FRIENDLY AND RELIABLE INSTALLERS , KIM WAS VERY HELPFUL AND KIND AND RELIEVED MY ANXIETY ABOUT THE WHOLE PROCESS
3. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Macbrook Gas LTD
Thank you so much for the lovely feedback! We’re delighted to hear our installers were friendly and reliable, and that Kim was able to be so helpful and put you at ease throughout the process. We’ll be sure to pass your kind words on to her. If you ever need anything else, we’re here to help. — The Macbrook Gas Team
Fraser and Jude worked incredibly hard…
Fraser and Jude worked incredibly hard to complete my boiler install (and removal of the old hot water tank, new pipework, relocation of boiler). They worked long hours with few breaks in order to complete the work in the time allocated.
THANKS GUYS!
29. September 2025
Bewertung ohne vorherige Einladung
Antwort von Macbrook Gas LTD
Thank you so much for the fantastic review! We’re thrilled to hear you’re happy with the full installation—boiler relocation, removal of the old hot water tank, and the new pipework. Fraser and Jude will be chuffed to know their hard work and long hours made a difference.
If you need anything at all—aftercare, settings advice, or a quick check—just give us a shout. Enjoy the new system!
—The Macbrook Gas Team
Kim came to visit me after my install…
Kim came to visit me after my install to help me with setting up my utility bills. She really helped me as i am hard of hearing and this would have been extremely difficult without her. I have received an exceptional service from Kim and i just wish that she was my neighbour!
29. September 2025
Bewertung ohne vorherige Einladung
Antwort von Macbrook Gas LTD
Thank you so much for your kind feedback. We’re delighted to hear that Kim was able to give you the support you needed after your installation. At Macbrook Gas Ltd, we pride ourselves on delivering not only great installations but also the personal care and guidance that make a real difference for our customers.
We’ll be sure to pass on your lovely comments to Kim – she will be thrilled to know how much her help meant to you. Thank you again for choosing us, and please don’t hesitate to reach out if you need any further assistance.
Warm regards,
The Macbrook Team
The worst installation company I have…
The worst installation company I have ever known, it’s been over a year & I still have a hole in my kitchen wall, they have been out twice to look at it & don’t come back. They have left exposed wiring in the loft which is a massive health & safety issue. They are trying to call me a fake reviewer, seems strange how macbrook gas came out last time I reviewed, all they have to do is complete the bodged installation.
13. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Macbrook Gas LTD
Same customer who left a one star review previously and never gave details clearly a fake reviewer**** if this isn’t a fake review send your details so we can look into your issues I have checked our system and can’t see anything that matches your description****
I’ve had issues with my heat pump
I’ve had issues with my heat pump. Matt attended, polite, curious, and resolved the issues I had. I would highly recommend him to anybody 😃
18. September 2025
Bewertung ohne vorherige Einladung
Antwort von Macbrook Gas LTD
Thank you for your kind words! We're thrilled to hear that Matt was able to resolve the issues with your heat pump. Our team takes pride in providing friendly and effective service, and it’s great to know that Matt made a positive impression. Your recommendation means a lot to us, and we appreciate your trust in our work! 😃
Quick and efficient
My new boiler installation went very smoothly. Fraser and his team worked quickly and well, and left my kitchen swept and tidy. The waste collection team visited 48 hours later and all was cleared. Megan from the office rang to check all went OK, and kindly helped with a query. Cannot fault them: the new pipework looks like an art installation!
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von Macbrook Gas LTD
Thank you so much for taking the time to leave such a thoughtful review. We’re delighted to hear that Fraser and the team made the installation smooth and tidy, and that Megan was able to assist you afterwards. We’ll be sure to pass on your kind words to everyone involved. Enjoy your new boiler, and please don’t hesitate to reach out if you ever need us in the future!
Do not use this company
Do not use this company, they are completely incompetent and have no idea what they are doing. There is also zero complaints procedure as I have been waiting for contact from the director for four weeks now with endless phone calls with their manager Hannah who simply can not get any answers . They have no thought or respect for their customers at all. I have reported to trading standards and the government scheme which pays them to complete works. DO NOT USE.
14. September 2025
Bewertung ohne vorherige Einladung
Antwort von Macbrook Gas LTD
I’m sorry to hear about your experience and appreciate you bringing this to our attention.
We do have a formal complaints procedure that we follow for every case.
Unfortunately, we can’t locate a record under the name Cody Loveridge, so it’s possible the review relates to a family member or the grant was claimed and registered in another name.
Regarding speaking to a director, this isn’t always possible as our directors are often based at a separate office.
Our operations managers handle day-to-day issues and are best placed to progress complaints in line with our policy.
Please call the office first thing tomorrow and ask Hannah to transfer you to the manager handling your complaint so we can move this forward.
If easier, please email enquiries@macbrookgas.co.uk with the following so we can locate your record quickly:
Full name and best contact number
Installation address
Any scheme/claim reference (e.g., Government scheme ref)
Brief summary of the issue
thank you
The Team of fitters were brilliant
The Team of fitters were brilliant they all worked together and were polite and respectful.
We would highly recommend them.
A credit to MacBrook Gas.
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von Macbrook Gas LTD
Thank you so much for your kind words and recommendation! We’re delighted to hear that our team of fitters made such a positive impression by working efficiently together while being polite and respectful. We’ll be sure to pass your feedback on to them – they’ll be thrilled to know they’re a credit to Macbrook Gas. We really appreciate your support.
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