makeurmove.co.uk Bewertungen 

Antwort von makeurmove.co.uk

15. Jan. 2026

Thank you for your review Amanda - we are always on hand to provide assistance!

Antwort von makeurmove.co.uk

15. Jan. 2026

Thank you for taking the time to leave us a review Gordon.

Antwort von makeurmove.co.uk

6. Jan. 2026

Thank you for your review Stefan, we look forward to continuing to work with you.

Antwort von makeurmove.co.uk

6. Jan. 2026

Thank you for your review William, we will be sure to pass along the feedback about providing more personal contact options as we absolutely appreciate how important it is.
All the best.

Antwort von makeurmove.co.uk

23. Dez. 2025

Thank you for taking the time to leave a review George.
We are delighted to be your chosen property partner.

Antwort von makeurmove.co.uk

22. Dez. 2025

Hello Sasi

Our team has contacted you directly but we have not received a response. As noted in our appeal to your earlier review, we are concerned that some of the statements you have made are misleading, and we would welcome the opportunity to discuss the matter with you properly.

Your comments refer to matters relating to landlord authority and agency processes. As you were a tenant rather than a landlord, you would not have visibility of the contractual relationship between a landlord and their agent, or of the legal parameters that govern how instructions are handled. It is therefore not possible for you to accurately comment on how these processes operate behind the scenes.

Make Ur Move acts only on the lawful instructions of a landlord. That includes decisions such as which prospective tenants may proceed to referencing and whether the landlord wishes to make a claim on a deposit. Like other reputable agents, our contract for services allows us to act on a landlord’s authority—it does not permit us to make decisions in their place or act as if we were the landlord.

We also operate a flexible process for tenants who enter a fixed-term agreement and later seek to leave early. You are free to propose replacement tenants; however, the decision to accept or reject any applicant rests entirely with the landlord. We cannot override that decision.

We do not “hide behind legislation” when we explain that we cannot progress multiple applicants simultaneously. This is standard practice across the industry for ethical, legal, and data-handling reasons.

Regarding the deposit matter you referred to as “cleaning charges,” we cannot discuss specific details publicly. We are happy to speak with you directly. What can be stated is that any proposed deduction must comply with the tenancy agreement and the rules of the deposit protection scheme, based on a comparison of the condition of the property at the end of the tenancy versus the start. The landlord makes the initial decision, and the tenant may then accept, negotiate, or dispute the claim through the scheme. In this case, you accepted the outcome of that process.

Finally, when you requested an early release from your fixed-term agreement, our team supported you and helped ensure all requirements and deadlines were met so that you could vacate when you needed to. As already noted this was completed more than 6 months ago and we did not receive any comments or complaints at that time.

If you would like to discuss any of these points further, we remain available to speak with you directly.

Antwort von makeurmove.co.uk

16. Jan. 2024

Thank you for your lovely feedback, we are proud to be your chosen partner and look forward to a continued successful relationship!

Antwort von makeurmove.co.uk

12. Okt. 2023

Good morning Juliana - as discussed with staff yesterday we understand your disappointment however this review omits some facts and also makes claims which are untrue and so we will reply to correct the information as best we can without disclosing personal details and information.

In the first instance you made an offer after registering and failing to declare details. It was only after your offer was accepted that you declared the credit issues and it was explained prior to the start of checks that the landlord would proceed and review once the applications was submitted. It was also explained on the 3rd October that a guarantor is most likely to be required and what that criteria was including income and credit status - you confirmed you had a guarantor and sot he application proceeded. You are also advised that you have 3 working days to complete all checks and provide all requested information.

Your application did not meet the criteria set to be offered a tenancy after initial checks were completed. You were asked by the reference agency for the guarantor (which you said in advance you had). You requested details about the requirements on the 9th Oct and at 10.50am the same day this information was provided to you on a call and you suggested you may prefer to offer rent in advance. The reference agency advised that you would need to contact us because they had been asked to obtain a guarantor. You did not make any contact with Make Ur Move regarding this.

Separately you had already sent a number of amendments to your offer requests that had been sent over to the landlord - this included removing fixed furniture and a full repaint of a recently renovated property.

All other checks on you were completed and updates sent to the landlord. We contacted you in advance of their feedback at the same time to chase up the guarantor as this was required and had not yet been provided. You then replied to ask if you could offer rent in advance instead of a guarantor. Yesterday afternoon after considering all information the landlord took the decision to reject the application and return your holding deposit which was communicated to you immediately and then your funds returned to you within a couple of hours.

Your application was declined because the criteria was not met to be offered a tenancy and because of the changes requested after the offer was accepted, it was declined by the landlord and communicated to you promptly.

Make Ur Move provides service and a platform to landlords and in delivering that service we engage with other stakeholders in the process including viewing applicants and tenants. We do not work for those individuals and we only follow the instructions of our landlord clients.
You have been communicated with throughout, your queries have been promptly replied to - you have utilised the platform to request changes and have been informed of outcomes in a timely manner.

The final part of your review which is factually incorrect refers to a lie told about the owner/manager. You were not lied to and cannot offer any evidence of this whereas we can offer evidence to support all of the above.

Antwort von makeurmove.co.uk

16. Jan. 2024

Thank you for your lovely review Beverly!

Antwort von makeurmove.co.uk

16. Jan. 2024

Thank you Ian - An absolute pleasure to still be working with you today!

Antwort von makeurmove.co.uk

16. Jan. 2024

Thank you for this lovely review Helen!

Antwort von makeurmove.co.uk

16. Jan. 2024

Hello Sarah, thank you for your review!

Antwort von makeurmove.co.uk

21. Juni 2021

Hi David

I have contacted you personally to apologise for this frustrating experience. As explained our platform provides landlords the ability to find tenants and then use our software to manage their tenancies by purchasing a subscription or opting for a fully managed service.

Contract sending is a small part of this process and we decided to offer it as an independent service that can be completed outside the letting or management process. Unfortunately this will include some function related to other areas of the process such as reference checks. This is what rent share relates to and has no relevance to the contract, which are offered on a jointly and severally liable basis regardless of the rent shares that tenants have set between them. The second issue of adding tenants will be linked to this also as the system will not allow editing of a tenancy.

We will be withdrawing this independent service before the end of the year as we cannot commit resource to building out processes that do not constitute the core element of our service and that we have little demand for. In the meantime we will hide the rent share section to avoid confusion.

Captcha is a hidden security function on some forms and relates to our PCI & data compliance, it will fail if multiple attempts have been made to do the same thing and demonstrates that it is working correctly. We will investigate the special character issue and thank you for bringing this to our attention.

Best Wishes
Alexandra Morris

Antwort von makeurmove.co.uk

18. Juni 2021

Hi Ste

Thank you for raising this issue, a member of the team has contacted you this morning to confirm that there was an issue with the 'request an alternative' function on the viewing booking service. This is now working correctly.
Please be aware that the calendar is set by the landlord and this is who you would be meeting so alternatives may not be available. We would recommend that you take a look at slots available in the next few days/weeks to find something that works for you on this basis.

Our operational hours are standard office hours, we have an online chat and contact us form but sadly we don't have any staff available to address your issues at 1am and no plans to make this available. Please do reach out to us on the numerous contact methods should you have any further issues, our team will respond as soon as they can and I am sure you will find them helpful.

I understand that you feel this warrants a 1 star review, this is disappointing as work very hard to maintain excellent service. An issue has rightly been identified and addressed at the earliest possible opportunity provided. We note that prior to this you have been able to book an appointment and then cancel that appointment. From time to time issues do crop up and I trust that you will be satisfied with this response and the speed of resolution. Do reach out to us if you have any further issues.

Good luck with your property search and please revisit the site to rebook your appointment or search other suitable property anytime.

Alexandra Morris
Make Ur Move

Antwort von makeurmove.co.uk

18. Juni 2021

We are sorry that you felt unable to ask your question and thank you for raising this with us.

Our platform allows landlords to advertise their property, they provide the information listed within the particulars and then complete their online calendar to allow quick appointment booking. As a result you are directed to the online service to manage your enquiry and book a viewing should you wish to.

If you do have any questions then you can ask this of the landlord once you have requested your appointment as you will have their contact information, should you then not wish to progress the viewing you may cancel this or the landlord can.

Our SMS service is just that, you can text back and many of our users do. Of course, as it is just an SMS service, you cannot call that number. The number on Rightmove is an allocated number provided by Rightmove which diverts to our line and you will be presented with options on that line and then information to direct you to the relevant site area. We have an online chat facility that you can make use of should you have any questions about the process or platform, we also have a contact us form in which you can complete your details and send your enquiry. We cannot answer specific questions about properties or local areas as this needs to be sent to the landlord.

As a result of your feedback, we will be launching the 'Ask a question' function so that users can ask through the site and this will be sent on to the landlord.

A member of the team will contact you to find out what question you have and see if this can be directed to the landlord for a response.