I found their customer services great. Easy to deal with & got an issue solved instantly. All the staff are friendly & extremely helpful. Good selection & advice on what works for you. I recommend the... Mehr ansehen
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Das sagen Bewerter
I’ve been with Mamedica now for almost two years. My onboard experience was difficult because of poor communication between them and my GP. Once sorted I’ve had a pretty good customer and patien... Mehr ansehen
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I’ve been with mamedica for a year now, I’ve just had my 3rd appointment with dr Thomas Bourinaris and I’d just like to say how pleased I am with my treatment plan and how much information and help I... Mehr ansehen
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I spoke with Adam today over multiple issues I needed to resolve I fired them all at poor Adam in close succession, its a crohn's thing brain fog ,but Adam dealt with every issue and gave me some ver... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Mamedica is a private clinic with a linked pharmacy offering the biggest range of cannabis-based prescriptions for patients. To become a patient, check your eligibility here: https://www.mamedica.co.uk/check-your-eligibility/
Kontaktinformationen
Vereinigtes Königreich
- 0330 580 1170
- info@mamedica.co.uk
- www.mamedica.co.uk
Das sollten Sie wissen
4,6
Hervorragend
1880 Bewertungen
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Lilly was very polite and helpful in…
Lilly was very polite and helpful in getting me set up and sorted for my consultation could not fault the customer service
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von MAMEDICA
Thank you so much for taking the time to share your lovely feedback.
We are delighted to hear that Lilly was polite, helpful and made the process of getting you set up and ready for your consultation as smooth as possible. It is wonderful to know that you were happy with the level of customer service you received.
Thank you again for your kind words and for choosing Mamedica.
Nicola Wiseman and Sunny at the…
Nicola Wiseman and Sunny at the Pharmacy are Amazing at sorting out any issues, Nicola Helped me to be sure I got my prescription on the only day I was gonna be able to be home and Sunny today doing the same for me 02/09/26, BiG thank to you guys.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von MAMEDICA
Thank you so much for your lovely feedback.
We are delighted to hear that Nicola and Sunny have both gone above and beyond to help you with your prescription and make sure it was delivered on a day when you were able to be home.
They will both really appreciate knowing that their support made such a difference.
Thank you again for taking the time to recognise the team, and we are so pleased we could help
I had a poor experience when i first…
I had a poor experience when i first signed up, but after sending a complaint to the management, they resolved the issue (a bad staff member). since that day ive had nothing but good experiences, they are always polite and friendly and flexable with orders. Ive had many prescriptions filled here now, the delivery is fast and tracking is provided before its even left the building.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von MAMEDICA
Thank you so much for taking the time to share your experience with us.
We are sorry to hear that your initial experience was not a positive one, but we are really pleased that you took the time to raise your concerns with our management team and that we were able to resolve the issue for you.
It is wonderful to hear that your experience since then has been consistently positive and that you have found our team polite, friendly and flexible when supporting you with your orders. We are also glad to hear that you’ve been happy with the speed of delivery and the tracking information provided.
We truly appreciate your continued trust and support, and it means a lot to know that we have been able to turn your initial experience around. Thank you again for your kind feedback.
Poor customer service
As far as the quality of the product, and speed of delivery, I would rate 5 stars. Their customer service and willingness to answer emails when I don't have time to wait around on hold via telephone; not so good.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von MAMEDICA
Thank you for your feedback. We are pleased to hear that you were happy with the quality of the product and the speed of delivery.
We are sorry to hear that your experience with our customer service did not meet your expectations. We appreciate that not everyone has the time to wait on hold and understand the importance of being able to receive a timely response by email.
To allow us to investigate your concerns fully, please provide the information requested via the website. Once we have received the requested details, we can look into this further and review what happened with your customer service experience.
Thank you for bringing this to our attention.
They sent me my medication and one…
They sent me my medication and one product names didn't match my prescription. I then went on to open the others and one was so wet a grinder would be pointless and the other was tiny nugs and sticks. I phoned up let them know and they sent me a email saying dear t (not my name,) it can take up to 8 weeks to investigate and resolve. What is there to investigate for 8 weeks? You sent me out the wrong controlled drugs. It isn't on my prescription so police could technically take it if encountered. It's clear the pharmacy team are at fault. Because of this I'm expected to have medication to last me a week instead of 4, I can't do that so mamedica has basically forced my hand to accept faulty products and one illegal product. I've referred numerous people to them, i shouldn't have.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von MAMEDICA
Thank you for contacting us and for explaining what has happened. We completely understand why you are concerned and frustrated, particularly regarding the product that you believe does not match your prescription and the condition of the other products you received.
We are sorry that you have had this experience and also apologise that your previous communication was addressed incorrectly. We appreciate that this would have added to your frustration, especially when you were already raising concerns about your medication.
To allow us to investigate the complaint fully, please provide the information requested on the product complaint form on our website
I was very impressed with the services…
I was very impressed with the services provided by the team today. The issue was rectified in a few hours and the team were very professional, efficient and friendly through out.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von MAMEDICA
Thank you so much for taking the time to share your lovely feedback. We are delighted to hear that your issue was resolved within a few hours and that you found our team professional, efficient and friendly throughout.
We really appreciate your kind words and It’s wonderful to know that we were able to provide the level of service you expected.
Thank you again for your support and for taking the time to let us know about your positive experience.
Who ever is in charge at Mamedica…
Who ever is in charge at Mamedica, please listen carefully!
Adam on the repeats team needs a raise! What an absolute gem for your company he is! Unbelievably helpful and so full of enthusiasm, made a stressful situation so easy to deal with and was a pleasure to talk to the whole time.
As a whole I have had nothing but good experiences with Mamedica but Adam is definitely on another level when it comes to customer service.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von MAMEDICA
Thank you so much for your fantastic feedback. It is wonderful to hear about the positive experience you had with Adam and our Repeat Prescription Team.
We are especially pleased to hear that Adam was able to turn what could have been a stressful situation into a much easier and more positive experience. His helpfulness, enthusiasm and friendly approach are exactly the qualities we value in our team.
Adam will be delighted to know that his support made such a difference to you.
Thank you also for your continued support of MAMEDICA and for taking the time to recognise Adam's hard work. Feedback like this really does mean a lot to the team.
Been with mamedica since march this…
Been with mamedica since march this year, so far iv had fine enough service over the phone when it comes to answering question's
my biggest complaint is the lack of budget option's in stock, its the only reason why im currently considering looking at other clinic option's
Some pharmacy's like IPS are offering strains for as little as 29.50 which is highly valuable to someone on benefits or low income
im sorry but the 200£ upfront for being on welfare just for free shipping isnt an incentive when the products available start at 50£+ most the time with quite a limited selection below 60£ Which is why i use flex, 10£ shipping every month is a nothing burger in comparison to the lack of budget option's and 200£ upfront to someone on limited income
Please for the love of god, look into stocking some more budget friendly brands too like huala, four, and big narstie ect ect.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von MAMEDICA
Thank you for taking the time to share your detailed feedback with us.
We are pleased to hear that you have generally received good service from our team when contacting us with questions. However, we are sorry to hear about your concerns regarding the availability and range of more affordable treatment options.
We understand how important it is for patients on a limited income to have access to a wider range of budget-friendly options. We also appreciate your feedback regarding the membership cost and the fact that free delivery may not feel like an incentive when more affordable products are not consistently available.
We will make sure your feedback is passed on to the relevant department for consideration, including your suggestions regarding more budget-friendly brands and a wider choice of products.
We really appreciate you taking the time to provide such detailed and constructive feedback. We hope this can help us improve the range of options available to our patients in the future.
I am very happy with the level of care…
I am very happy with the level of care and professionalism that Mamedica provide , very efficient in sending meds out to me , & great patient support at the pharmacy spoke to Vinny who was very kind and helpful with my issue and resolved it very quickly as I really struggle with phone calls he eased my anxiety 10/10 👍
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von MAMEDICA
Thank you so much for your wonderful feedback and for taking the time to share your experience with us.
We are delighted to hear that you are very happy with the level of care and professionalism provided by MAMEDICA, and that you have found our service efficient and supportive.
It is especially lovely to hear that Vinny was kind and helpful when assisting you. We are pleased that he was able to resolve your issue quickly and help make the phone call feel more comfortable for you.
Thank you again for your 10/10 rating and for recognising the support you received.
Customer service is second to none
Customer service is second to none, im kept well informed every step, the guys on the phone are always friendly and helpful. Can't recommend highly enough
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von MAMEDICA
Thank you so much for your fantastic feedback and for taking the time to share your experience with us.
We are delighted to hear that you have found our customer service excellent and that you are kept well informed throughout the process. It is also great to hear that our team are always friendly and helpful when you contact us.
Your recommendation means a lot to us, and we will be sure to share your kind words with the team.
Thank you again for your continued support and for recommending MAMEDICA so highly.
Been with mamedica Over 12months and I…
Been with mamedica Over 12months and I can say there amazing
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von MAMEDICA
Thank you so much for your lovely feedback.
We are delighted to hear that you have had such a positive experience with MAMEDICA over the past 12 months. It means a lot to us to know that you feel well supported and have found our service to be amazing.
Thank you for taking the time to share your experience with us. We truly appreciate it.
Nicola wiseman very helpful & friendly
Nicola wiseman very helpful & friendly. Great customer service
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von MAMEDICA
Thank you very much for your lovely feedback.
We are delighted to hear that Nicola was helpful and friendly and provided you with great customer service. Nicola will be very pleased with your kind comments on to her, as we know she will really appreciate it.
Thank you again for taking the time to share your positive experience with us.
Easy to Jodie went out of her way to…
Easy to Jodie went out of her way to help me brilliant customer service
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von MAMEDICA
Thank you very much for your kind feedback.
We are delighted to hear that Jodie went out of her way to help you and provided such brilliant customer service.
Thank you again for taking the time to share your positive experience with us.
When ever I have had an issue/problem
When ever I have had an issue/problem
Nicola has always managed the situation
With calm and professionalism. Which is much appreciated.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von MAMEDICA
Thank you very much for your kind feedback. We really appreciate you taking the time to share this with us.
It is lovely to hear that Nicola has been able to support you with calmness and professionalism whenever you have experienced an issue.
Thank you again for your kind words and for recognising Nicola’s support.
Mamedica dispensary problems again….
Terrible communication from most of the dispensary team, also seems like there is little or no patient care , failed to fulfill my prescription and then tried to tell me I would have to for-go the current prescription cycle and they would dispatch my medication as my next prescription cycle instead?
This will obviously have a knock on effect with my pain management leading to increased/ unmanaged pain and discomfort to myself.
Really frustrating and extremely disappointing.
This is the third issue I have had with this dispensary, having given them the benefit of doubt twice previously I now feel I have no choice but to find an alternative dispensary sadly as there is a complete lack of trust between myself the patient and the Mamedica dispensary.
As I pointed out to the customer service manager during the conversation we had previously (in June),
the customer service telephone number that is clearly written on Mamedica website is not correct making it impossible to contact them if any patient does have any issues arriving from the medication.
Along with the incorrect opening hours , still have not been changed and I wonder if this is a tactic to stop people contacting them.
I am now wondering if they are a genuine medically orientated company or not.
Please be aware of these observations and
Use at your own risk.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von MAMEDICA
Thank you for taking the time to share your concerns with us. We understand how frustrating and disappointing this experience has been, especially as a delay in receiving your medication can affect your pain management.
We can confirm that your concerns have been treated as a formal complaint and that the matter has been reviewed and resolved today.
We are sorry that your experience with our Dispensary Team left you feeling that there was a lack of communication, support and patient care. We understand how worrying it can be to be unsure about when you will receive your medication, particularly when you rely on it to manage your pain.
We also acknowledge your concerns about the contact details and opening hours on our website. We understand how important it is for patients to have clear and accurate information when they need to contact us about their medication.
Your feedback has been taken seriously and shared with the relevant teams for review. We are sorry that your previous experiences have affected your confidence in our service, and we appreciate you giving us the opportunity to address your concerns.
We hope that the resolution provided today helps to restore your confidence in our service.
Thank you again for bringing this to our attention.
I just want to thank Nicola wiseman one…
I just want to thank Nicola wiseman one of your employees from the patient support team for her assistance today with helping me sort the tracking out for my parcel, Nicola’ has been fantastic and got the problem I had sorted
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von MAMEDICA
Thank you so much for taking the time to share your lovely feedback about Nicola Wiseman.
We are delighted to hear that Nicola was able to assist you with the tracking of your parcel and get everything resolved for you. It is wonderful to hear that she provided such fantastic support and made a positive difference to your experience.
We will make sure your kind words are shared with Nicola and her team. Feedback like this is greatly appreciated and is a lovely recognition of the care and support she provides to our patients.
Thank you again for taking the time to let us know, and we are very pleased that your issue has now been resolved.
Dave from Patient Support was amazing
Dave from Patient Support was amazing! He actively listened to my needs and he was proactive in providing a solution. Dave responded to my request quickly and rang me back quickly to confirm what he had done for me. Great communication and customer service, much appreciated. Thank you Dave!
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von MAMEDICA
Thank you so much for taking the time to share your wonderful feedback.
We are delighted to hear that Dave from our Clinic Patient Support Team was able to listen to your needs, respond promptly and take proactive steps to find a solution for you. It is fantastic to hear that he also followed up with a call to ensure you were kept informed and knew exactly what had been done.
We truly appreciate your kind words about Dave’s communication and customer service. Dave will be happy to hear your feedback on to him and recognise the excellent support he provided.
Thank you again for your feedback. It means a great deal to our team, and we are very pleased Dave was able to make your experience a positive one.
Thanks to Nicola for going above and…
Thanks to Nicola for going above and beyond in making sure my medicine get dispensed quick,sharp fast and secure.
Great service as always.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von MAMEDICA
Thank you so much for taking the time to share your kind feedback.
We are delighted to hear that Nicola went above and beyond to ensure your medication was dispensed quickly, efficiently and securely. We will be sure to pass your lovely comments on to Nicola, as we know how much recognition like this means to our team.
It is wonderful to hear that you continue to receive great service and that Nicola was able to make a positive difference to your experience.
Thank you again for your kind words and for choosing Mamedica.
Grateful for the help I received.
I have nothing but praise for the help I have received from Marc Garcia, he has been incredibly patient and helpful navigating me through the complete process.
As a complete technophobe I frequently get confused online so I was grateful that Marc took the time and patience to help me through the process.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von MAMEDICA
Thank you so much for your wonderful feedback. We are delighted to hear that Marc was able to make the process feel easier and less overwhelming for you.
It is fantastic to hear that he was so patient, supportive and took the time to guide you through each step, especially when navigating things online can sometimes be challenging.
Marc will really appreciate knowing how much his help meant to you. Thank you for taking the time to recognise his support.
Transitioning from another medical…
Transitioning from another medical provider. Couldn’t have been any smoother. Jodie was an absolute star with her assistance.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von MAMEDICA
Thank you so much for your lovely feedback. We are delighted to hear that your transition from another provider was smooth and straightforward.
It is wonderful to hear that Jodie was so helpful throughout the process. Jodie will be thrilled to know she made such a positive difference.
Thank you for choosing MAMEDICA, and we look forward to continuing to support you!
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