Martins Group Bewertungen 

I recently took delivery of my new Alpine A290 from Martins Winchester and had a fantastic experience dealing with Nick Anderton. From start to finish, Nick was professional, highly knowledgeable about the new EV platform, and made the entire purchase process stress-free. It’s clear he’s passionate about the Alpine brand. If you're looking for a smooth, enthusiast-led experience, I’d highly recommend asking for Nick. The car is now off for PPF and a wrap to keep it pristine, but the service at Martins was the perfect start to ownership!

Just asked for a PCP quote on a car advertised on Auto Trader. Cash price £42995 a discount had been applied of £4170. VW offer a further £4250 IF you take PCP this is nothing to do with the dealer. This was there responce.

I can confirm you do not get an extra £4250, we are offering the advertise price as a cash offer,

We get cash in leiu instead of the contribution from the finance company. We are unable to offer both.

Had this confirmed by another dealer if I bought this from them and took VW PCP it would get a further £4250 off from vw finance nothing to do with dealer.

You have been warned...

No confusion, I know that this review is fact ! I eventually got a Golf R black edition for £39500 from Abingdon.

The worst car dealership I have ever had the misfortune to use they don’t respond to phone calls or emails 8 months in to a brand new car and they just don’t care, key fobs are going through batteries every 2 weeks. The DAB radio has never worked properly. But they don’t care as long as they get your money. Alan Booker Martins of Winchester don’t use them

Looking at vehicles opposite the shell garage for the security camera/tannoy advise they are recording and reviewing footage. Just avoid this dealership!!! Why have cars outside with prices on then if you can't look. Big brother is watching lol

Bought my car from Martins of Winchester Nissan last March. Had a year of no problems.

Sent it in for MOT and a service. Told them there was a problem. I was told it’s fine so I take it away and carry on driving. The cooling fan is broken and the Problem gets worse over the week. Takes a week of back and forwarding to get said fan sorted. No hire cars, no assistance to get a hire car. Only got one when the RAC got involved and Nissan assistance. Since they also replaced the battery (with an absolute cheap one - not what I’d expect from main dealer service!) the stop start dosent work and hasn’t since. I’ve now had a month of trying to resolve that. RAC out again due to message on screen. Again, no loan cars at their garage, but apparently this dosent trigger Nissan assistance hire car either - so I can’t get my car fixed now as Martin’s of Winchester seem to never have any loan cars available! Living rurally this is really hard to live without a car.

Il be getting rid of it shortly as I can’t deal with the headache of martins, and to go elsewhere for a fix, I have to repay for diagnostics!

I will never purchase a car from Martins ever again, nor will I ever use a Martins service centre, nor will I ever likely buy another Nissan (having owned only Nissans for 15 years)

I didn’t even get an apology for all the stress they put me through!

They never call back, they don’t email back. They are doing you a favour it seems ! Even the service manager dosent seem to care, even when Nissan head office got involved.

I purchased a used Touareg black edition and received excellent service from Nigel Coleridge from the sales department and concluded the £35000 purchase swiftly, so far so good?
I am overseas the majority of time so low usage , my gripe is that my vw manufacturers official agent purchased vehicle requires service within 4500 miles I raised this issue with Martins and was told they had no interest or responsibility to rectify the situation , although the salesman was sympathetic those
Above him adopted and attitude of tough it is what it is we’re covered, which I’m sure is correct but it smacks of extremely sharp practice and a culture of you have paid we have no interest in customer retention, I think that most customers buy from VW main agents for peace of mind and we do this so we feel protected, although a small service costing £350 I feel let down and on principle wouldn’t use Martins in any future purchases
And would urge anyone thinking of purchasing from Martins Andover to look hard at the vehicle and paperwork as my personal experience is that they are an uncaring organisation ( nice car though) Gary Henderson

I had a very disappointing experience with Martins of Camberley regarding a 24-hour test drive booking for a Volkswagen Tiguan.

I booked the test drive on Thursday 22 January for Wednesday 28 January at 9:00am and arranged time off work specifically for this. At 8:30am on the morning of the appointment — just 30 minutes before it was due to start — I received a call to say the test drive had been cancelled because the vehicle had apparently been sold overnight.

I find this explanation hard to believe, but regardless, cancelling at such short notice shows a complete lack of respect for a customer’s time. I was given no alternative vehicle, no meaningful apology, and no attempt to resolve the situation.

This test drive was booked for a genuine reason. I previously owned a Volkswagen T-Roc and am now actively looking to purchase a hybrid vehicle, having owned a hybrid Range Rover in the past. The Tiguan is exactly the size and type of car I am currently in the market for, so I am a serious potential buyer.

Unfortunately, this experience made me feel that my custom was not valued at all. I went out of my way to accommodate the appointment during a busy working week, and the way this was handled was poor.

There are many other brands offering similar vehicles, and this experience has made me reconsider where I spend my money. I would expect far better customer service from a Volkswagen dealership.

Martin Plant Motors have recently carried out a full car service and resolved a number of issues including replacing car parts.
I would highly recommend Martin Plant Motors who have over the years and continue to provide a professional and customer centered service to the highest standards. At all times there is excellent communications with the customer. Martin's professional expertise and years of experience in automotive engineering is reflected in the first class outcomes the customer receives every time. The overall team in this family run business deliver a first class,high quality & friendly customer service. I have no hesitation in recommending Martin Plant Motors based on my customer experience now over many years. Philip Galvin

Visited the Andover Service Centre today. Three members of staff glanced up as I entered. I walked to a polite distance from their desks and waited. One lady stood up and left the area. The other 2 staff remained engrossed in their screens. Not a glance, not a 'I'll be with you in a moment'. No common politeness, let alone customer service. Minutes passed. I left, and won't be returning. Looks like Cleevely EV will be doing my next service.

Bitter sweet experience.....
Winchester Alpine Centre is impossible to reach. Phones not answered, emails ignored, internet forms unanswered. Gave up and rang bodyshop direct.
Basingstoke bodyshop are friendly, helpful and answer their phone. A delay over warranty work looks like it was down to Winchester not Alpine. The job was completed beautifully and it was a real pleasure to meet the manager and some of his team.

my Zoe stopped charging at home.L phoned Martins of Reading who service the car.l was given an immediate appointment.They gave the battery a detailed check and contacted me the next day to say it was fixed and fully charged.This high quality service is what l have received at reading over the years l have been using them.A bonus was that l was given a toy Renault car which my great grandson was the best toy car he had.Thank you.Martins of Reading

Took my car in for a service but hassle from the word go. Was told the car didn't have a service plan, despite purchasing one through them directly. Wasn't offered any solution, was just advised to call VW direct, which I did. They confirmed that the vehicle did have a plan. Back on the phone to Martins and had to become one of those 'awkward' customers and was told 'not to get ratty with them' because it wasn't their problem before they said they would call VW to sort it out. Turns out it was because Martins had booked the car in using the wrong details, but apparently that's my fault because I didn't tell them the car now has a private plate, despite purchasing they plan on that new registration and booking the service in on it.

Car failed it's MOT but they couldn't get the parts until 4 days later! I was then given incorrect advice regarding the MOT validity.

Car was booked in to a non-franchise repair facility who could get the parts the same day so that's where it went.

This isn't acceptable from a VW main dealer and I am astonished that the parts required, (nothing exceptional), couldn't be sourced by a main dealer for 4 days but could the same day by a local garage.

In summary, I won't be using Martins again - they are walking distance from where I live and I'd rather drive to another town to use a different dealer, which I will do because the car still has items on the service plan.

This isn't the first time I've had a less than satisfactory experience with them but it will be the last.

I bought a Renault Clio from Martins Renault Winchester in May 2023 and said NO to every add-on. Despite this, I’ve just discovered that I’ve been paying for GAP insurance for nearly two years for a car I don’t even own! Set up under completely incorrect personal details. I was also charged for paint protection that I explicitly refused at the time.

This isn’t a small mistake. GAP insurance is a regulated financial product and can only be sold with clear, explicit consent. I never gave that consent. Somehow, a policy was created anyway, linked to a vehicle I've never owned under the wrong address. These products also generate commission for the dealership, which makes this even more concerning.

I raised a formal complaint over two weeks ago. Since then I've emailed, phoned, and even contacted another branch trying to reach a manager. No reply. No acknowledgement. I get told someone will call me and they don't. I can’t even cancel the policy myself, the insurace company say only the dealership can, and they won’t respond.

I’m currently stuck paying for insurance I never agreed to, on a car I don’t own. This is genuinely shocking behaviour resulting in me having to go through the financial ombudsman.

Please pick a different dealership if you're looking to buy a car.

After struggling to find a suitable vehicle from other dealers I took a chance on Martins of Farnham despite it being a very long way from my home town. They had a vehicle coming in that hadn’t yet been made available for sale. Shanice got the vehicle in for me to view within days of my enquiry, and we made the long trip to view it. I identified some things that needed some work and also test drove it. Martins assured me the vehicle would be prepped and everything checked. I returned the following week to pick the car up and it was so much better than I had expected. All the agreed work had been done to a very high standard and this also included some extra things found when it went through the workshop. They really went above and beyond. Even the little touches like mats and a keyring which I hadn’t expected were a fantastic surprise. I cannot thank the team at Farnham enough for helping me through what was turning into a stressful search for a car and coming up trumps. I now have a really lovely car. Thank you!

Reading Dacia - Martins Group

Agreed a package for a new Dacia Sandaro Auto with 'The Manager' at this garage on the 18th August 2025, with only a test drive of the car needed to complete the deal.

The garage failed to arrange a test drive before the end of August 2025, when they said the deal would expire.

They failed to find a Dacia Auto they claim, and didn't have the professionalism to even call back and explain.

Rather impotent garage, who are unable to do even very basic car sales.

Looking at the Dacia UK service and support reviews on trustpilot, we dodged a bullet; so thank you Martins Dacia in Reading for being incompetent.

Steve Myers at the Winchester Alpine store was excellent. Really knowledgeable about the cars and passionate about the brand. He did a great job convincing us that the Alpine was the right car to buy.

I placed a deposit with Nick from Winchester to hold a car, which in a video he stated was fully refundable. I decided not to go ahead with the viewing and requested a refund. I did not get a response so I tried to call and email again, with no reply. Three separate sales personnel have answered my calls and said that someone would call back or issue the refund, and after a week no one has ever called back or responded to my email. The customer service seems none existent, so I would never use these again.

I paid a deposit on a car and called the next day to arrange my visit and purchase only to be told that the car had already been sold. This was back in July 2025 and I am still waiting for a refund. Multiple calls but they are always too busy and say they will call back but never do. Thieves

Thanks for your reply but after about 6 requests over a prolonged period of time, I have managed to recover my deposit through my credit card. You have not attempted to contact me once.

Don’t buy a used vehicle from this outfit ,,
Big mistake buying without going to see ,
Had a quick Video walk round saying no chip no dent no scratches, well it had a door ding ,scratch on rear, dent painted on bonnet and scratches in door well ! , it had a radar not functioning that took 10 days to resolve one day before delivery! After waiting for this to be fixed !! on delivery it’s aircon wasn’t working on passenger side at all ,and fan not working correctly cold air wasn’t good even on max , so I
Rejected the car , then the tone changed I was told they can’t collect the car for two weeks as their driver was off , but it was for me to keep the car insure it tax ,it . I had nowhere to keep it so I paid to have it delivered back to martins Andover 3 days after ! 9 days earlier than them !! from Weymouth , sent email to ask if they would pay half of the 380 it cost me to return the car ! Which is there duty to collect at there expense they said No!! I’m waiting for my repayment if 13.495 , not expecting any prompt payment judging from their total aggressive behaviour towards me ! Sorry I’ve ever got involved with them ,buyer beware !some of these employees and managers are ruthless and have no regard for customers that my experience,have all the emails to prove it ! They said they will not reply to any more emails from Me , bully boys don’t work on me first martins mistake !!
I think they like confrontation strange people !!

I booked a test drive at Martins Camberley VW Dealership for a VW T- ROC .

No problem with the sales staff , very polite and informative with no pushy sales.

But .... I was amazed when I actually saw the car . It was extremely dirty , looked scruffy to the extent I had to ask whether it was actually brand new and checked the mileage . I wiped away some dirt with my hand to actually see if it was a scratch or dirt . There was a blob of oil or something on the offside passenger door on the window trim . I wiped my fingers across it and got all this gooey mess on my hands . The windscreen had remnants of a notice stuck to it , numbers scrolled on it .......

I have bought many new cars in the past but have never come across anything like this .

There was 3 days notice of the test drive.

I will not purchase from Martins VW Camberley as my concern is that if they look after there own cars like this before sell then I would definitely not trust them with my car after sale .

A customer tip for Martins VW Camberley.... Take pride in what you are selling .

I have photos of the car which I took ,