Mears Group Bewertungen 

Manager abusive , receptionist abusive let me down with times today been lied to and spoken to unprofessionally strongly recommended alternative.

These people SHOULD NOT have a government contract. Their quality of service is appalling there is no after care follow ups and they do not resolve issues only set up future jobs for themselves by temporarily fixing things

I had a good experience this time. I live in a Council house and since moving in a year ago I always felt the gas heating was a bit quirky, it comes on and goes off and there is a smell of gas, though that could be the next door neighbour.

Someone came and tested it and all was apparently fine.

Same guy came back the next year and insisted on cranking up my boiler to a much higher temperature than I usually have it on, waste my gas, water and even electricity, I was not impressed.
Then he cited me because I could not find the remote which I have not needed since it is summer, but I pointed out the intermittent red light which comes on and goes off on the device?

I generally don't use heating during summer.

He put in for a replacement after he left and I found the remote...

F21 error on the boiler started after he left, reset worked ish off and on.

Still not really using the boiler at the time as it is only used for central heating and to give hot water in the kitchen.

As Mears were coming out to replace the remote I got the engineer to check the F21 error at the same time, grateful that the engineer was able to fit this in while he was here.

He did various tinkering with the boiler and got it to work again, out the door and within 10 minutes it had stopped working again. Fortunately he was still in the car park, so I got him to come back, he was very nice, fiddled around again and 15 min later he got it working again.

Ofc when he left it stopped working again.

So had to book another appointment and he came out again, tested everything, replaced, pretty much every part except one and it started working again, until it stopped again.

He then told me they needed to order a part, offered me 2 fan heaters to tide me over.

Thinking that it would only be a day or two for the part to arrive, I declined the fan heaters...

It took 2 weeks for the part to arrive and book a new appointment, bitterly cold and regretted not taking the fan heater option.

He completed the job and heating worked, it has been such a relief to have heating over the rest of the cold nights through November into January 2025, so I am really grateful to this engineer for sticking with it and making sure the boiler got properly fixed.

While I found the gas safety inspector a right pain and a bit abrupt and lacking in social skills, the engineer was great and I have to accept that if the gas safety inspector hadn't run the boiler at high temperature I never would have known that there was a problem until it was too late.

Absolutely appalling service by Mears
No show despite multiple appointments confirmed.
Clueless agents over the phone.
Impossible to get in touch as they rarely answer.
How can a company this bad be still in business?

They keep cancel my appointment. Waited long time for some to fix the toilet. I called them a lady hang up phone on me .

I think I've just spoken to the rudest female representing the Mears group. Said my windows were going to be replaced, and they were coming out on the 7th of January, I said isn't that to measure up or replace the windows, she proceeds to say in a loud voice " you'll get a letter " I repeated is that to measure up for new windows, or are you replacing them, she booms out " you'll get a letter in the post. The workmen have always been so polite and helpful, I have no complaints at all, however maybe the female who rings customers, should go back to school, or at least basics on how to interact with people, zero people skills, extremely angry, rude lady. South Cambridge branch

Mears repair;

Dios the handy man/ builder
From Mears was absolutely amazing,.

Very kind thoughtful knowledgeable and friendly but above all professional,,

Thank you Dios and thank you Mears for sending me an amazing guy

He came very quickly and was very good at making sure I was happy with his work which I’m delighted,,

Leak all fixed and now I have a working toilet again
👍
I don’t understand how come there are so many negative comments?
I’ve honestly only had excellent experiences with this company who work the out of hours service for my housing trust; Octavia
I have no complaints whatsoever with this company and/or their employees 👍

I had a really bad experience with their service. They texted me saying they would come, but nobody showed up. I rushed home, leaving everything behind, and ended up waiting for them without any communication. It's frustrating that there's no contact number to reach out for help. They also fined me and sent a link that doesn't work. Overall, I’m very disappointed and would not recommend their service.
I have attached their text messages down below.

(Your Mears Operative Alexander is on their way to attend your appointment and should arrive within the next 00:20 minutes.) it’s not letting me to attach the link. This is the message.

I had to give a star.

DO NOT WORK FOR THIS COMPANY !!.
States is diability friendly they are not ! They do not care about the service users they get paid to care for. Will stab employees in the back to protect their contracts. Service users live in properties that some are not fit for purpose and will cover this up by only showing the client select properties.
Expect staff to cover up their incompetances and will blame staff that have had little or no training to get themselves off the hook.
Diabolical company.

On the phone for over 2 hours starting at number 9 in the Queue! Got to number 2 without anyone actually answering! Terrible service! My client is vulnerable so leaving her with such awful service is not on! Thankfully an engineer arrived earlier than expected and carried out the job perfectly and the 2 stars do not
represent him and his work! Mears should be ashamed of themselves and get their telephone service sorted!

We have been waiting since February to have a fire retardant front door fitted, which we are obliged to have and pay for. After numerous delays the door fitters turned up today only to find the door did not fit as Mears had provided the wrong measurements. The incompetence of Mears is beyond belief

Awful company, avoid avoid avoid. We have completed a job for Mears and they are refusing payment. Have spoke to the accounts department and the customer service from them is the worst I have ever had, they are beyond unprofessional, and the person I spoke to put the phone down on me. The whole situation is a joke and the lack of professionalism makes the whole thing worst. Seriously, do not work with Mears, worst company ever.

What a bunch of jokers.

Came into one of my flats to look at a toilet issue. They "fitted" a non-standard part which caused the whole flush mechanism to snap and rendered the toilet totally inoperable.

They then tried to fix their mistake. One Mears bloke came round, told the tenant he "had the part in his van", went out "to get it" and then drove off!!! Not only rubbish at their jobs, but lying cowards as well.

Mears had no right to even do anything in the first place because it's not a council flat. Cue me having to foot a much larger bill because of their negligence.

I wonder where Mears finds these clowns...?

Mears. Wishaw king street social care cover up all there mistakes Delete support workers emails if you don't put down what they tell you . Don't give you information about the dangerous. support users. Gang up on you if you don't do as you are told and make up stories.office staff in Wishaw office not interested in there job just going to McDonald's and getting away early.

Had a job booked in with Mears did not turn up no show

Is mears another word for incompetent? My step daughter has been waiting for 7 weeks for her central heating and hot water to be sorted out and even though she is 8 months pregnant and has told them that. They don't seem at all bothered. ( pregnant or not you should have water and heating may I add) . Eventually they came out 4 days ago and managed to break a valve on the heating and yet again haven't returned since with a new part that could be sourced within an hour. MKCC really need to reconsider things the next time the maintenance contract goes up for tender. Maybe give it to a company that do have a clue what they are doing

From start to finish the experience with mears is terrible !! the girl on the phone was very rude and unhelpful she was not bothered at all about the customer and trying to help and sort the situation as she did not care at all . I do not know how they can employ people like this !! Then Mears cancelled a appointment with me at the last minute and I took a day of work for that repair work to be done , then another appointment was made for them to come and do the repair again so then my son took a day off work they knocked on the door once and left and said we didnt answer thats ridiculous, then another appointment was arranged I rang them to verify It as I got a txt to say they are coming the next day !!! and said they don't have that appointment on the system !! so we haveto wait another 3 wk after waiting a month for tap repairs , this is terrible I think they need to employ some good staff and be alot more organised instead of letting people down it's very unprofessional !!! Also you book time of work and mears let you down and its like its your fault it's disgusting , they need to rethink about the staff they employ as its a sham .

If no stars was an option I would have chose that, called Mears on Thursday about a sink issue, absolutely unhelpful said someone will come on the Friday so waited in all day and nobody turned up so gave them a call and they said that they were still coming and they would rush it up as I have a 1 year old and still nobody came. Called them Saturday and explained the situation then he said he would speak to a manager and then said they still wouldn’t come so I asked what am I supposed to do to wash up in order to feed my child and the man on the phone replied ‘starve him’ how unprofessional and rude!! I then said ok whatever bye and he must have thought I hung up and said to whoever was next to him that guy was a c**t.

Least to say they give 0 cares about your issues

Mears the worst company I ever delt with none professional at all .Customer service speak your mind

Had mears doing our bathroom.very happy with the work Ben the plumber and john the painter were brilliant very professional and friendly as was the rest of the trades men can't complain at all