We bought the extending, reclaimed Derby dining table and are really happy with it. It came quickly, was very well packaged and easy to put together. The table is good quality, the extending part wor... Mehr ansehen
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Das sagen Bewerter
I ordered the Standford Reclaimed Wood Dining Bench and Extendable Dining Table. They are really beautiful and good quality. The whole set was good value for money too. The delivery was on time, so re... Mehr ansehen
We purchased our lovely reclaimed wood bench and extendable table in 2023 and is one of our best buys of the year. After having a full refurbishment on the kitchen, the table and bench finished... Mehr ansehen
Company has entered insolvency - no mention of this on the website I've had an outstanding order since 21 Feb. I was given false hope that the item would arrive into stock and sent to me around 18... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Discover eco-conscious elegance with our curated collection of reclaimed wood furniture and sustainably sourced rustic homeware. At Modish living, we are passionate about marrying sustainability with style, offering an exclusive range of industrial-chic to elegantly handcrafted furniture. Each piece boasts a unique story, crafted from repurposed materials, ensuring that no two items are alike. Explore our bespoke furniture service, where your vision is brought to life through meticulous craftsmanship. Our made-to-order pieces are tailored to your preferences, ensuring a perfect match for your space. With an unwavering commitment to quality and sustainability, Modish living is where your eco-friendly lifestyle meets exquisite design. Step into our world of unique and authentic furniture, and transform your space with pieces that tell a story
Kontaktinformationen
Unit 6, Hove Business Centre, Fonthill Road, BN3 6HA, Hove, Vereinigtes Königreich
- sales@modishliving.co.uk
- www.modishliving.co.uk
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482 Bewertungen
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DO NOT ORDER FROM MODISH LIVING
DO NOT ORDER FROM MODISH LIVING! THEY WILL TAKE YOUR MONEY AND DISAPPEAR! This is the most frustrating and disappointing service I have ever received. I ordered and paid a ridiculous amount on January 2023. We are nearly in May and I still haven’t got my order yet. Initially when queried, I got response back from customer service and got one part - the dining table, delivered. Following that we were told the item is soon at their warehouse, even was given a specific date but all communication has stopped since . We still haven’t got the remaining parts for our dinning room (currently using garden furniture), our money has been with them since January and no way of reaching this business. I am going to contact my credit card provider now to get my money back as I doubt there is any chance I will get the furniture I paid for in January.
25. April 2023
Bewertung ohne vorherige Einladung
Antwort von Modish Living Furniture LTD
We sincerely appreciate your feedback and understand the frustration and disappointment you are experiencing. We deeply regret the inconvenience this situation has caused you.
Please be informed that Modish Living Limited ceased trading as of 25th April 2023 and is currently in liquidation. As the new management team of the website, we regret to inform you that we are not liable for any outstanding orders or obligations from the previous company.
We fully support your decision to contact your credit card provider to seek a refund for your unfulfilled order. They often have measures in place to protect their customers in such situations.
Going forward, we are committed to ensuring a high standard of service under new management. We are dedicated to restoring trust and providing quality products to our customers.
We appreciate your understanding during this challenging time and hope to have the opportunity to serve you in the future.
Sincerely,
Katie Lacy
Rejected damaged delivery, still waiting for a refund
Ordered the Farnham Sustainable Mango Wood Sideboard and it was a tale of woe…
Firstly, they contacted me to say they could not provide the white glove service I ordered as I live in Scotland, so they would refund that charge…they never did, and more on that later.
Delivery communications were haphazard, getting a text in the evening saying one thing, and a text the following morning saying something different. I think we were given 4 different times. Eventually, one man turned up in a smallish van to deliver a sideboard, despite it clearly stating 2 man delivery. When they returned with the 2 men as required, the item was severely and obviously damaged. I don’t know if it was mishandling by DX (who Modish saying they won’t use again), however, the packaging did look inadequate.
Never mind, they have a refund guarantee on their website, so everything will be ok, yeah? No…here we are almost a month later still waiting the refund. Despite confirming a refund will be made, they are “very busy”…. It seems obvious I will need to initiate a complaint with my credit card to get my money back.
21. März 2023
Bewertung ohne vorherige Einladung
Antwort von Modish Living Furniture LTD
Dear Mike,
Thank you for taking the time to share your experience. We deeply understand your frustration and disappointment, and we sincerely apologise for the trouble you've encountered with your order.
We regret to inform you that as of 25th April 2023, Modish Living Limited ceased trading and is in liquidation. As the new management team now operating the website, we regret to inform you that we are not liable for any outstanding orders or obligations from the previous company.
Given the situation, we highly recommend contacting your credit card company to initiate a claim for a refund which it seems you have already done.
We are committed to improving the standards of service and customer communication under our new management. We recognise the trust you place in us when you make a purchase, and we aim to meet those expectations moving forward.
We appreciate your understanding during this complex time and hope to have the opportunity to serve you in the future.
Sincerely,
Katie Lacy
The product was poor (damaged) and the…
The product was poor (damaged) and the service was abysmal. I have never experienced such poor service and customer neglect as this previously.
I ordered a sideboard that arrived damaged and it was clear that there had been an attempt to fix it by inserting small nails. This was ineffective and one of the doors was hanging off the hinges. I informed the company by email with attached photos and they agreed to replace it. However, 4 weeks later I was still waiting for the replacement. The company did not initiate communication or updates about the status of the order or delivery. I had to email and call and didn’t receive any helpful information, merely that the product remained in their warehouse. I have now cancelled the order as they eventually indicted that it would be at least a further 2 weeks. Now I have to contact them re the expected date of refund and I am anticipating difficult in managing to access this. The time that it takes to deliver a replacement that they send damaged and lack of customer contact and respectfulness is shocking.
27. März 2023
Bewertung ohne vorherige Einladung
Antwort von Modish Living Furniture LTD
Dear Patrica,
Thank you for taking the time to share your experience. We deeply understand your frustration and disappointment, and we sincerely apologise for the trouble you've encountered with your order.
We regret to inform you that as of 25th April 2023, Modish Living Limited ceased trading and is in liquidation. As the new management team now operating the website, we regret to inform you that we are not liable for any outstanding orders or obligations from the previous company.
Given the situation, we highly recommend contacting your credit card company to initiate a claim for a refund. Most credit card companies offer protections for situations such as this. Even though you received the product please go through this process as you would be able to get a refund via your credit card company if the replacement has not been sent to you.
We are committed to improving the standards of service and customer communication under our new management. We recognise the trust you place in us when you make a purchase, and we aim to meet those expectations moving forward.
We appreciate your understanding during this complex time and hope to have the opportunity to serve you in the future.
Sincerely,
Katie Lacy
The quality of the oak table top is…
The quality of the oak table top is fantastic, the legs are big and sturdy and all set up looks the part - our only issue is the the packaging for the legs was not good enough as the leg have moved around inside and were badly scratched which will need painting again, overall very happy as it fits what we needed.
27. März 2023
The actual piece of furniture is…
The actual piece of furniture is brilliant but the charge of £50 for the white glove service was not worth it … there was nothing to construct and it was basically £50 to unpack it and take away the cardboard. It would also be an improvement if the customer had a better idea of the delivery time … we set an alarm for 6.00 am ( the earliest time we were given)which was very early for us but the delivery was actually 7.45
16. März 2023
Antwort von Modish Living Furniture LTD
Thank you for your feedback - we have mentioned your comment about the delivery time to our delivery partners - they normally do just give timeslots as traffic delays do (unfortunately) happen. Please be assured that your feedback has been passed on to them and noted.
Our standard delivery is completely free. The cost of the white-glove service that we offer as an extra, is set by our delivery partners. It is a set fee whether they are assembling a large heavy dining table or putting the legs on chairs. Often customers do request this as they don't have the space to store packaging before they can get it to a recycling plant, the time to drive to one, or a vehicle to take it themselves. We have tried to cover all requirements with this.....
However, thank you for also letting us know that your are so happy with your furniture :) we are so pleased to hear this - With best wishes, the Modish Living team
I ordered a Hoxton Table and 6 chairs
I ordered a Hoxton Table and 6 chairs. Came over £3,300. I also had the white glove service. Two of the chairs came stained and damaged. Table has a crack in it. Also the delivery service has put on the legs wonky and incorrectly. Total mess. So you would think Modish Living would be trying to get this sorted out. No they are investigating!!!! Over a week now and nothing through. What’s to investigate. Pick it up and return my money. That’s all you need to do. Terrible company. Poor service.
Update on this - 7th May 2023. So after all of the problems with this company. I have now received a mail from them stating they are now in liquidation process and are cease trading. Left with trying to pick up the pieces to mow having to get my table and chairs fixed . So feel I was being fobbed off from the company to getting a resolution. Expensive lesson learnt with buying online. The Insolvency Practitioner WSM Marks Bloom LLP based in Kingston upon Thames, also does not want to know.
13. März 2023
Bewertung ohne vorherige Einladung
Antwort von Modish Living Furniture LTD
We are sorry you had the problem with 2 damaged chairs and I am sorry for the initial delay in finding a resolution for you. As we have since discussed, the wholesaler of these chairs had recently gone into liquidation and we were unable to get replacements to you quickly as we would have been able to in the past. Unfortunately, we had to investigate other ways that we could solve this for you. We have spoken a few times recently and given you options on how we can put this right for you as well as a timescale for the replacement tabletop - I would like to think your trust in us has been restored. With best wishes, the Modish Living team
** UPDATE 5th June 2023 **
Dear Sharon,
We truly appreciate your feedback and empathise with the frustration and disappointment you are feeling. We deeply regret the inconvenience this situation has caused you.
We wish to inform you that as of 25th April 2023, Modish Living Limited ceased trading and entered into liquidation as mentioned on your updated review. A new management team has since taken over the website, but please understand that we are unfortunately not liable for the previous company's obligations, including outstanding orders.
Given your situation, we strongly recommend reaching out to your credit card company to claim a refund for your unfulfilled order. Most credit card companies have protections in place for situations like these.
Going forward, we are committed to ensuring a high standard of service, clear communication, and timely delivery. We understand the trust you place in us when you make a purchase, and we aim to meet those expectations.
We are truly sorry for the inconvenience this situation has caused you and appreciate your understanding during this complex time. We hope to have the opportunity to serve you in the future under our new management.
Sincerely,
Katie Lacy
Beautiful piece arrived promptly with…
Beautiful piece arrived promptly with high quality delivery service. Thank you!
10. März 2023
So pleased
It was very easy to order our beautiful sofa bench, and it was delivered so quickly and efficiently. The bench was better than it looked online, so very pleased.
6. März 2023
Antwort von Modish Living Furniture LTD
Thank you for letting us know how happy you are with with you new bench - also for sharing that you found the delivery quick and efficient ! With best wishes, the Modish Living team :)
Antwort von Modish Living Furniture LTD
Thank you so much for leaving 5* feed back - With best wishes, the Modish Living team :)
Noble appearance
Well made dining chairs, beautiful fabric and colour.
These chairs were delivered within a week from ordering.
These are heavy but sturdy chairs. Will give a noble appearance to the dining table that yet to recieve (from a different manufacture).
28. Februar 2023
Antwort von Modish Living Furniture LTD
Thank you for your review. We are delighted to ee you are so happy with your new dining chairs. We hope they look amazing with the new dining table! With best wishes , the Modish Living team :)
Ordered from Modish many times they…
Ordered from Modish many times they always give great service , keep you updated and the furniture is amazing. It’s so good to have a courteous , friendly company that will go out of their way to give great service a few of the big brands should learn from them.
24. Februar 2023
Antwort von Modish Living Furniture LTD
Thank you for your wonderful feedback - we look forward to serving you in the future. With best wishes, the Modish Living team :)
Avoid
Ordered 2 dining chairs, states on the website they won't accept returns if the items have been assembled. We did check over the chairs before we assembled them but that's when we noticed the defect, the chairs are a completely different size! We measured the base and that's correct so the actual chair bases are faulty, this wouldn't of been noticed until they were built. They look ridiculous and I can't send them back for a refund, even if I hadn't opened the parcel they accept returns but YOU have to pay a hefty collection fee. I would avoid, website looks nice but the quality is very cheap.
28. Februar 2023
Antwort von Modish Living Furniture LTD
Hi, We were very sorry to receive this review. I have checked our email records and also checked with each member of the team in our customer service department and we can find no record of any communication from you regarding this issue.
For any after sales issues customers can contact our customer service team directly in the first instance - contact@modishliving.co.uk or call on 01273 499057. With best wishes, the Modish Living team
Great service
Great service. Bought 4 stunning dining chairs in the sale. They were delivered for free within days. I would use them again without question.
13. Februar 2023
Antwort von Modish Living Furniture LTD
Thank you for your lovely review, we are happy to hear you love your new chairs and are glad you enjoyed your experience shopping with us :)
Best wishes, the Modish living team
The items arrived when expected
The items arrived when expected, and are excellent quality. Highly recommended.
15. Februar 2023
Antwort von Modish Living Furniture LTD
Thank you for your review , we are glad you are pleased with the quality of our furniture and we hope you continue to enjoy it in the future.
Best wishes, the Modish living team.
Excellent service in all areas
15. Februar 2023
Antwort von Modish Living Furniture LTD
Thank you for you kind words, we are very happy to see you have enjoyed your shopping experience with us.
Best wishes, the Modish living team :)
Fantastic service
Fantastic service, well informed, efficient great advice, brilliant to deal with
13. Februar 2023
Antwort von Modish Living Furniture LTD
Thank you very much for your kind words.
Best wishes, the Modish living team :)
Very Satisfied Thank you
Sales people is very responsible and friendly. The product is beautiful. We are very satisfied. Thank you.
8. Februar 2023
Antwort von Modish Living Furniture LTD
Thank you for leaving a review - we are delighted to see you are happy with your new product and the service you received - I shall pass the message on to our team :)
Best wishes, The Modish living team.
That it is disappointing site.
That it is disappointing site.
When you stuff has to be delivered they informe you it is discounted.
That's a shame after 4 weeks you are waiting for delivery you hear this news .
7. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Modish Living Furniture LTD
We are sorry to hear you had a dissapointing experience with us. We aim to be as transparent as possible with our estimated delivery times and stock availability, but occasionally our suppliers can discontinue items without giving us sufficent notice. Unfortunatelly, this is what happened with your order and we apologise for the inconvenience this has caused you.
Kind regards, the Modish Living team.
Sturdy Furniture Great customer service.
We ordered a "Large Farringdon Reclaimed Wood Sideboard"
It arrived well packaged, all we had to do was unwrap and attach door handles. It is made of reclaimed wood so is rustic but it is exactly what we wanted.
It is sturdy and well made, we have loaded it with heavy items with no problems. We were so pleased we ordered a second one in the sale to solve our storage needs.
Customer service was excellent when we needed a minor problem sorted.
31. Jänner 2023
Bewertung ohne vorherige Einladung
Antwort von Modish Living Furniture LTD
Thank you very much for your kind words - We are very pleased to hear that the Sideboard is exactly what you were looking for and that you are happy with the service you received.
Best wishes, the Modish Living team :)
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