I paid Moniker A$238.98 to restore two domains: *.net.au on 29 July 2026 and *.net.au on 2 August. Nearly three months later, I still cannot access or manage them. Their dashboard display... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I hardly ever think about our host services - because they run so smoothly they don't need my attention. However, when issues arise, usually due to changes with our website SaaS or Google updates, Mon... Mehr ansehen
Unternehmen hat geantwortet
This company has repeatedly kicked me off their website for no valid reason. I asked for the "supposed" infraction, they weren't able to provide this, nor a screenshot. They suggested leaving a re... Mehr ansehen
I've had Moniker for well over 2 years and they are consistent with their fantastic support. Every single time I've had to contact them, they were able to resolve my issues on the same call or chat. A... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Moniker is a domain registrar built from the ground up with tools and features designed for Domain Investors, to help them thrive.
Kontaktinformationen
13727 SW 152nd Street #513, 33177, Miami, FL, Vereinigte Staaten
- +1 (954) 601-5759
- marketing@moniker.com
- www.moniker.com
3,4
Akzeptabel
259 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 61 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Near instant support
Near instant support, and helped me navigate settings that were too complex for me.
20. November 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hello Hugh,
Thank you for your feedback, and we're really pleased you're enjoying the swift support @ Moniker.
We appreciate your kind comments and are happy to have helped.
All the best,
The team @ Moniker
Support was awesome and patient
Christoph was awesome and patient.
I am very much a novice, and I wanted to make sure I didn't break anything updating DNS records.
I asked, he answered, and now everything is groovy.
19. November 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hello Josh,
Thank you for the fantastic review.
Our teams are always pleased to assist, and we're delighted to hear Christoph provided all the information you required.
We loved reading your comments, and look forward to speaking with you again.
All the best,
The team @ Moniker
Bizarrely Incompetent
This registrar has been mishandling my account for years. They simply allowed one of my domains to expire and get snatched by a sniper a couple years ago. More recently, for the last few weeks, they've been sending me reminder emails that another domain I have with them is expiring, but not to worry, because auto-renew is turned out for my account, so I don't have to do anything (the email says). I say ok, and don't do anything. Today one of my users told me the domain was down. Moniker had deleted the card I had on file without telling me, once again allowing a domain to lapse. After making me enter my card details again, I attempted to renew the domain manually and wasn't even given the opportunity to use the card I had JUST added to the account. Instead they sent me to PayPal checkout.
So what was the point of all that?
20. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hello Altar Ego,
Thank you for the feedback.
We have contacted you through Trustpilot, as we cannot locate your account on our system based on the information in this review. Can you please reply back with some extra information so we can assist further.
All the best,
The team @ Moniker :)
Truly EXCELLENT Customer Service
Truly EXCELLENT Customer Service! The BEST in the domain registrar industry-- Thanks Moniker!
2. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hello William,
Thank you very much for the fantastic review, and we're delighted to hear you're enjoying the support and service @ Moniker.
We really appreciate your comments, and are always happy to be of assistance.
All the best,
The team @ Moniker
Acceptable service
Good service, but prices are way too high.
9. August 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hi Hrvoje Lončar,
Thank you for your review, and taking the time to send us your feedback about our service and pricing. We appreciate it!
Please feel free to contact our team if you have any questions or need any assistance with your account.
All the best,
The team @ Moniker
Moniker support saves the day!
Moniker support saves the day!
I had a major slip up with an expired card and names were deleted while I was on vacation, valuable names that were on auto-renew and would have never otherwise gotten close to deleting. The team worked hand in hand with me to retrieve the names and were able to get them back into our account! I can assure you, no other registrar would have taken the time and asserted the care of the Moniker team! While many have gone to other registrars, its having the ability to reach out and get the support that is worth it, especially in situations like this. I highly recommend dealing with this company!! Remember, just because a registrar is cheaper, does not mean its better!!
16. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hi Peter,
Thank you so much for sharing your experience with us, your kind comments have made our day!
We're thrilled to hear that our support team could save the day and help retrieve your valuable names.
We're always here to provide that extra care and attention, and we're so happy it made a difference for you.
Thanks for the recommendation and awarding us with five wonderful stars!
All the best,
The team @ Moniker
I've been with this company since circa…
I've been with this company since circa 1998 (before they changed their name to Moniker). I'm glad they're still around and working to improve after all of these years.
7. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hi Joe,
Thank you so much for your loyal support over the years and for taking the time to leave us this wonderful review.
We are committed to continually improving our services, and we really appreciate your feedback. Thank you again for being a valued part of our community since the early days. It means a lot to us.
All the best,
The team @ Moniker
Excellent customer service
Excellent customer service. Have used them over 20 years. I will continue to use their service.
6. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hi Richard,
We are so pleased to receive your five star review, from one of our long time loyal customers. Thank you for trusting us over the last 20 years, and we look forward to many more years to come.
All the best,
The team @ Moniker
Moniker support team is awesome
Moniker support team is awesome. I was fully satisfied by the step be step support provided by Christofer. The issue was resolved very smoothly.
5 star to Moniker team
Cheers
5. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hi Pankaj,
Thanks for taking the time to send us your review!
We are so pleased to hear that you enjoyed the help and support provided by Christofer. We have passed through your kind comments to him which has made his day!
If you need any further assistance, we are always here to help.
All the best,
The team @ Moniker
Some help but not much
No service]t on weekends? Can't fix the problem while on the phone with the customer. When the fix is done it is not a complete fix.
29. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hi Carol,
Thank you very much for taking the time to leave us your feedback.
We are very sorry to hear that the fix for the problem is not fully completed. Please reach out to our team via email or phone if you need some further support and assistance. We look forward to hearing from you.
All the best,
The team @ Moniker
I was able to establish my account with…
I was able to establish my account with Moniker.
Originally it was set up by a former computer consultant who can no longer be reached.
I had no account access information.
I now was able to establish my own account and set up an annual auto payment for the next 9 years.
The negative experience was that it took me 3 or 4 days to accomplish this.
28. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hi Ski Aspen,
Thank you for taking the time to send us your feedback.
We are really pleased to hear that you have been able to gain access to your account and set up the annual payment.
We appreciate your feedback about the time it took to accomplish this. Providing access can take time as it is a manual process, but we are always looking for ways to improve our customers' experience.
If you need any further assistance, please do not hesitate to let us know.
All the best,
The team @ Moniker
using it for many years still good
23. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hi Jason,
We loved receiving the five star review. Thank you for being one of our long time loyal customers, and we look to many more years ahead.
All the best,
The team @ Moniker 😊
Antwort von Moniker
Hello g.h.m.
We're really pleased you're enjoying the ease of use and services provided @ Moniker.
Our team appreciate, and thank you for your kind comments.
All the best,
The team @ Moniker
Excellent service
I've been a Moniker customer for many years. I get accurate, reliable service. During my time as a Moniker customer, I have never had a negative experience.
14. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hi Joe,
Thank you for your long-term loyalty and for sharing your positive experience. Your kind feedback and five stars have made our day!
We look forward to many more years ahead.
All the best,
The team @ Moniker
Over priced for a domain
Over priced for a domain, over 20 years i've been with this company to not get a single bit of loyalty. They just rip you off you can get domain half the price or maintain your domains at half the price with a quick google search and you will see that not only moving it the renewal price is cheaper. It’s a domain you provider no service for this domain apart from the initial purchase be then no more service. If yours costs have increased that is not my problem you can’t manage your business but you stick it to the end user to pay your ineptitudes. Don’t use moniker they suck and the website is clunky. It was easier to use over 20 years ago then a new ceo came that messed it all up back then. Avoid this service and you’ll avails a lot of stress
14. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hi Greg,
Thank you for the feedback.
We understand that an increase in costs can be concerning, and we're committed to providing the best value possible. Our costs have increased, and this has been reflected in the price changes. When checking pricing between registrars, we recommend checking the renewal pricing.
Thank you for your loyalty over the last 20 years and placing your trust in us over this time.
If you would like to discuss your account with us, we are just a call or email away.
All the best,
The team @ Moniker.
Moniker’s prices have gone up…
Moniker’s prices have gone up significantly. I need to cancel some of my domains.
13. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hi Dan,
Thank you very much for your review and feedback, we really appreciate it.
There has been some changes to our pricing due to increased costs from our suppliers and registries. We understand that any increase can be concerning, and we're committed to providing the best value possible. Please feel free to reach out to our team if you would like to discuss your account, or have any questions.
Thank you again and all the best,
The team @ Moniker
Long time client, first time support request
I've been a customer of Moniker for a long time - the fall of 2003 to be exact - and I've always been happy with their service and ease of use. I recently had switched bank accounts and for random reasons lost a domain that I've had for 18 years. Support was able to quickly help me recover it with just a few emails.
1. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hello Matthew,
Thank you very much for your feedback, and we're delighted to hear you've been a long term, and more importantly, a happy partner with Moniker.
We loved reading your comments and we'll be here for you, should you require any assistance in the future.
All the best,
The team @ Moniker :)
Esperando aun …
Hola, Moniker me ha contestado y por eso: Gracias
Un chico, Ivan.
Pero aun no me han dado soluciones.
Hay una web falsa con información de un cliente mio y es tremendo. No das con ellos.
Una locura.
8. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hola Mamen Saura,
gracias por tus comentarios. Nos alegra saber que Ivan ha respondido. Si has enviado una preocupación sobre un sitio web falso, ten la seguridad de que nuestro equipo legal estará investigando y recibirás una actualización. Por favor, no dudes en llamarnos o responder al correo electrónico para cualquier apoyo adicional y actualizaciones.
¡Todo lo mejor, el equipo de Moniker!
- Working hours is a big issue for…
- Working hours is a big issue for European customers
- Process to create a ticket for support was not easy
- Once the service team was on the case, the problem was solved within a reasonable amount of time
7. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hi Costas.
Thank you for the review and feedback.
We are very sorry to hear that the process to create a ticket was not easy and you had difficulty contacting us from Europe. We would love to hear more about the challenges you faced, so we can review how we can improve the experience. We have sent a request through to you directly.
Its great to hear that when the support team were on the case they were able to solve the issue in good time.
Thank you again for the feedback. We really appreciate it.
All the best,
The team @ Moniker
AVOID Moniker!!
Currently (April, 2024), I use four Internet Domain registrars, including Moniker. Of these four IDRs, Moniker is BY FAR the worst. On many occasions, I cannot access their website, not even for the purpose of logging-in! Furthermore, when I complain to their technical support staff, the response that I receive is wholly inadequate, even when I attach a screenshot that shows the problem that I encounter when trying to access the website.
28. April 2024
Bewertung ohne vorherige Einladung
Antwort von Moniker
Hi Paul.
Thank you very much for the feedback.
We are really sorry to hear about the issue you are facing to login to your account, and the advice provided to date has not resolved the issue. Your open ticket has been escalated to a manager and we will be in touch with a reply shortly.
Thank you again for the feedback.
All the best,
The team @ Moniker
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.