morethan.com Bewertungen 15 981

I requested my policy paperwork through the post and was told 3-5 days. Its been over a week and no sign of it.

So easy and simple to use and a good price.

I already had a policy but at renewal the price was substantially higher than I could get on line. Your customer service when I pointed this out was awful and you didn’t care that you quote much higher prices for existing customers than new business. I purchased the same policy in line for over £250 cheaper … don’t know why I stayed with you but the on line quote was then competitive. Sort it out more than or you won’t retain any business

All is OK until you make a claim. Claim was acknowledged and then silence. Chased twice and on the day of the response to the 2nd chaser they stated they were waiting for into from my vet. Asked the vet and they confirmed the request was only received on that same day - some 5/6 weeks after making the claim. Eventually the claim was paid but the experience made me decide to not renew with them.

Understanding and patient staff and uncomplicated process.

Price of product

It was very easy to follow the online prompts to get my pet insurance quote. It was a reasonable quote with good cover so I bought it. Hopefully I won't need to use it, but if, in the future I do need to make a claim, I hope it will be as straightforward as buying the policy in the first place.

The insurance was very easy to set up and everything was explained clearly and I didn't feel rushed, which is important to me.

It is a bit too early to say how good my experience is. But I can say the website is easy to navigate and understand. I got a good deal for having 2 pets on the policy

My vet filed a claim for my cats treatment last October and even after receiving a letter in December from more than agreeing to cover the cost of the treatment no payment has yet been sent to my vet. So I have left more than because I won't let them continue to take money out of my account when they won't fulfil their end of the deal.

Was pretty easy to use on line to choose and start my dogs insurance

I cancelled my pet insurance policy with More Than two days before it was due to renew after being informed the premium was increasing by nearly £100. Cancellation was well within the required timeframe.
Despite this, payment was still taken from my account after the policy had been cancelled.
I then:
* Contacted them again via email/contact form to reiterate the cancellation
* Submitted a formal complaint
* Received no acknowledgement, no response, and no explanation
At the time of writing, they are holding money for a policy that should never have renewed and have failed at every basic level of customer communication.
More Than is now owned by Admiral, and if this is the standard of customer care under that ownership, I would strongly advise people to think twice. Insurance is built on trust and responsiveness — without customer service, you are effectively paying money into a void.
I am still owed a refund and an explanation as to why I’ve had to waste time chasing them. I will never use More Than or Admiral again.

They were quick with quotes very good iam happy

Holly was a polite and professional individual. She was clear, concise and very informative about the options available to me regarding pet insurance for my kitten.
She was thorough - taking down details and repeating all important criteria to ensure all was correctly documented.

Agent was very helpful and informative.

Competitive price and good assistance.

Bought a pet insurance policy online but wasn't sent a confirmation email or any policy documents, which left me wondering if I was actually insured or had been scammed.

Value for money

A very helpful and knowledgeable person.

It was all very good until I had to put the telephone number in you should make clear that you leave off the 0 when entering your number