We purchased 5 drawer chest and 2 bedside chests, they look great and are really well made. Delivery time was reasonable and they guys contacted before coming and delivered to the room we needed. The... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
From the first minute of my interaction with this company I got the feeling that I was dealing with reliable people. In fact the first person I spoke with was David Harris the MD of the business. Wit... Mehr ansehen
Unternehmen hat geantwortet
We visited the Taunton store yesterday with our daughter who wanted to buy a sofa for her flat. The staff were brilliant. Special thanks to the store manager, Tom, the assistant manager , Tyler and Ro... Mehr ansehen
Unternehmen hat geantwortet
Really nice to speak with a real person and discuss my choice. The Chester furniture was perfect and exactly what I had been looking for. Delivery service was punctual but didn't have an option for... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Möbelgeschäft
- Bettenfachgeschäft
- Büromöbelhändler
- Schlafzimmermöbelgeschäft
- Sofageschäft
- Wohnmöbelgeschäft
Vom Unternehmen geschrieben
Oak Furniture UK is an independent family-run furniture retailer established in 2006, specialising in quality oak, painted and solid wood furniture together with carefully selected sofas and armchairs. From our 5,000 square foot showroom in Workington, Cumbria, we have been helping customers furnish their homes for nearly 20 years, serving local customers across Cumbria, South West Scotland and the North East of England, while delivering throughout mainland UK. Our collections include furniture for dining rooms, living rooms, bedrooms, hallways and home offices, chosen to combine quality craftsmanship, lasting style and excellent value. We work closely with many of the same trusted suppliers year after year, giving us confidence that every piece is manufactured to high standards and carefully quality checked before reaching our customers. Customer service remains at the heart of everything we do. Whether visiting our showroom or ordering online, we aim to make the buying process straightforward and enjoyable, supported by experienced staff and dependable delivery services. We are committed to responsible sourcing and many of our solid wood furniture collections originate from managed forests to support sustainability and environmental responsibility. Thank you for visiting our Trustpilot profile and for taking the time to read about Oak Furniture UK.
Our Promise to You
Vom Unternehmen geschrieben
- Family-run since 2006
- For nearly 20 years, we've helped customers furnish their homes with quality oak, painted and solid wood furniture. We pride ourselves on honest advice, dependable service and carefully selected furniture that's built to last.
- Quality You Can Trust
- We carefully select our furniture collections from trusted manufacturers, with many long-standing supplier partnerships helping us deliver furniture that combines quality craftsmanship, durability and excellent value.
- Delivered With Care
- Most online orders are delivered by experienced two-person delivery teams, with room-of-choice delivery and optional unpacking services available to make delivery straightforward and stress-free.
- Thousands of Happy Customers
- Our excellent Trustpilot rating reflects the quality of our furniture and the service we strive to provide. Every review helps us continue improving and gives new customers confidence when shopping with us.
- Responsibly Sourced
- Many of our solid wood furniture collections are manufactured using timber from responsibly managed forests, helping to support sustainable forestry while creating beautiful furniture that's built to last.
Our Customer Promise
Trusted family business since 2006
We carefully select quality furniture from trusted manufacturers and stand behind every purchase with knowledgeable advice, professional delivery and responsive after-sales support. If something isn't right, we'll work with you quickly and fairly to resolve the issue.
Kontaktinformationen
19-21 Guard St, CA14 4EN, Workington, Vereinigtes Königreich
- 01900871006
- customerservices@oakfurnitureuk.com
- www.oakfurnitureuk.com
4,9
Hervorragend
1193 Bewertungen
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Lovely product but Beware
Lovely product, but delivery and assembly were poor, resulting in a lower overall rating. This piece is large and very heavy. It is delivered in two large and very heavy boxes, each box clearly labeled that two people were required to lift, but delivery was made by only one man. If my husband had not been home at the time of delivery, the man would not have been able to get the boxes onto the pavement, let alone inside the front door. We had to open the boxes and take the pieces one by one to the room in which the wardrobe was to go. Delivery should really be made by two people, not just one.
Assembly instructions were poor and parts were not labeled; it was difficult to tell the top from the bottom of the front and back pieces. The instructions were also incorrect in two steps: they show dowels connecting the center section to the back and screws connecting the center section to the front, but it was the opposite: dowels from the center to the front and screws from the center to the back. Because of that confusion, and because parts were not labeled, it took awhile to figure out the correct position and placement of pieces for assembly. And no additional help was available on the website. Only my experience assembling many, many of pieces of furniture before allowed me to complete the work, and we had to do it over two days in order to get assistance with the heavy lifting.
Also, because the piece is so heavy, purchasers should note that it will take two very strong people to lift the assembled upper portion onto the base to finish assembly (I held off on installing the top until after we had lifted it to make it a bit lighter, but it still required two strong men).
Now it's together and looks lovely and will be a wonderful piece, but buyers should go in with open eyes that delivery and assembly will be a challenge, even for experienced furniture assemblers.
6. März 2026
Antwort von Oak Furniture UK
Hi Mrs McLaughlin,
Thank you for taking the time to leave such a detailed review. We’re really pleased to hear that you’re happy with the wardrobe now it’s assembled and that you feel it will be a wonderful piece in your home.
We are, however, very sorry to hear about the difficulties you experienced with the delivery and assembly. Your feedback regarding the single-person delivery, the weight of the packages, and the assembly instructions is extremely valuable. The cartons are labelled for two-person lifting for exactly the reasons you mentioned, so we understand how challenging this must have been and we apologise for the inconvenience caused.
We also appreciate you highlighting the issues with the instructions and the lack of labelling on the parts. This is certainly not the experience we want for our customers, and we will be passing your comments on to both our delivery partners and the manufacturer so they can review the delivery arrangements and improve the clarity and accuracy of the assembly instructions.
Thank you again for your honest feedback and for your patience in getting the wardrobe assembled. If there is anything further we can help with, please don’t hesitate to contact our customer service team, we’re always happy to assist. We hope you enjoy the piece for many years to come.
Thanks again.
Oak Furniture UK.
Super company to deal with.
Super company to deal with and order from. A family run business with a personal touch providing a very efficient service.
We were delighted to have used their store to order our furniture.
5. März 2026
Antwort von Oak Furniture UK
Hi David,
Thank you so much for your wonderful review.
We’re delighted to hear that you enjoyed your experience with us and that our personal, family-run approach made a difference. Providing friendly service and making the ordering process as smooth as possible is really important to us, so it’s great to know you were pleased with both the service and your furniture.
Thank you again.
Oak Furniture UK.
Excellent communication from purchase…
Excellent communication from purchase to delivery and exceptional service during delivery. Would definitely purchase again.
5. März 2026
Antwort von Oak Furniture UK
Hi Mr Alford,
Thank you so much for your kind review. We're delighted to hear that you were pleased with the communication from purchase through to delivery, and that the delivery service met your expectations. Our team works hard to ensure every order runs smoothly, so it’s great to know this made a positive difference to your experience.
We really appreciate your support and look forward to helping you again in the future.
Kind regards,
Oak Furniture UK
Great Company
Easy to order. Good communication from point of order through to delivery. Delivery was quick and delivery was efficient and friendly. The units I purchased are super quality. This is not the first time I have ordered from Oak Furniture UK and have always been very happy with the products and their service.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Oak Furniture UK
Thank you for your great review and for choosing Oak Furniture UK once again. We’re delighted to hear that you found the ordering process easy and that our team kept you well informed from order through to delivery. It’s also great to know that the delivery was quick and that the team made the experience efficient and friendly.
We’re especially pleased that you’re happy with the quality of your furniture. Your continued support and repeat custom mean a great deal to us, and we’re so glad we’ve been able to meet your expectations each time.
Thank you again for taking the time to share your feedback. We look forward to helping you again in the future.
Oak Furniture UK.
Fantastic service
Fantastic service. Any issues dealt with promptly and efficiently. Beautiful furniture. Very happy with purchase
26. Februar 2026
Antwort von Oak Furniture UK
Thank you for taking the time to leave your review!
We’re so pleased to hear you’re happy with your furniture and that any issues were handled promptly and efficiently. Your kind words mean a lot to our team. Enjoy your beautiful new pieces!
Oak Furniture UK.
Perfect
We purchased 2 sofas
The only word I can use is perfect
From the ordering to delivery can not fault anything
I love them
Staff so helpful & pleasant
Would definitely recommend
26. Februar 2026
Antwort von Oak Furniture UK
Thank you so much for your review!
We’re absolutely delighted to hear that you love your two sofas and that everything from ordering through to delivery was perfect. That’s exactly the experience we aim to provide for every customer.
It’s especially lovely to hear your kind words about our team. We’ll be sure to pass your feedback on to them they’ll be thrilled to know their helpful and pleasant service made such a difference.
Thank you again for your recommendation and for choosing us. We hope you enjoy your new sofas for many years to come!
Oak Furniture UK.
Oak unit
Lovely company to deal with.Maybe not the fastest delivery service.Very pleased with my item of furniture though.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Oak Furniture UK
Hi Mrs Taylor,
Thank you for your kind review, we really appreciate you taking the time to share your experience.
We’re so pleased to hear you were happy with your furniture and that you found us lovely to deal with. That truly means a lot to our team.
We also appreciate your feedback regarding delivery. While we always aim to deliver as efficiently as possible, we know there’s always room to improve and we’ll continue working closely with our delivery partners to keep things moving as smoothly as we can.
Thank you again for choosing us, we hope you enjoy your furniture for many years to come!
The Oak Furniture UK Team.
Antwort von Oak Furniture UK
Thank you so much for your review!
We’re delighted to hear you love your new chairs and that they look amazing in your home. It’s also great to know our team took care with the unpacking,
Thank you again for choosing us, and we hope you enjoy your furniture for many years to come!
The oak Furniture Team.
The only downside is your buying from…
The only downside is your buying from oak furniture UK
TRUTH is product is made in Vietnam !
Upside its fabulously well made extremely heavy and good quality.
A suggestion may be to include in the instructions where to release drawer catches to carry carcass separately.
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Oak Furniture UK
Hi Geraldine,
Thank you for your feed back. We’re really pleased to hear you found the piece fabulously well made, solid, and of great quality, that’s exactly what we aim for.
We also truly appreciate your suggestion regarding the drawer catches. That’s very helpful feedback. There usually is instructions in one of the drawers covering the4 point you made. I have sent these to you in an email.
Thank you again for your comments and for choosing Oak Furniture UK – we genuinely value your input.
The Oak Furniture Team.
Great experience
Great experience. Easy to order and great communication. Delivered do much quicker than anticipated which was brilliant. The delivery guys were great too. I will need some bedroom furniture soon and will be using this company for that too. Highly recommend.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Oak Furniture UK
Hi Geoffrey,
Thank you so much for your wonderful review!
We’re delighted to hear that you found the ordering process easy and that our communication kept you well informed throughout. It’s great to know your delivery arrived sooner than expected and that our delivery team made such a positive impression,
We truly appreciate your recommendation and are thrilled to hear you’ll be returning to us when you’re ready for your bedroom furniture. We look forward to helping you again!
The oak Furniture Team.
I recently purchased French Bordeaux Oak Furniture
I recently purchased a French Bordeaux Oak, dining table, chairs, sideboards, and a lamp table, and I can honestly say this was one of the most pleasurable purchases I’ve ever made from a family-owned business.
Dave, the owner, was absolutely fantastic, friendly, knowledgeable, and genuinely passionate about what he does. From my very first enquiry, he went out of his way to answer questions and offer helpful advice. The service didn’t stop there: Dave personally delivered the furniture, unpacked everything, and assembled it with great care.
The quality of both the furniture and the customer service was exceptional. It’s rare these days to receive such a personal, attentive experience, and it made the whole process effortless and enjoyable.
If you’re looking for beautiful furniture and outstanding service from genuinely friendly people, I wouldn’t hesitate to recommend Oak Furniture UK. .....Thank You
12. Februar 2026
Antwort von Oak Furniture UK
Hi John,
Thank you so much for your wonderful review, it truly means the world to us.
We’re absolutely delighted to hear how pleased you are with your French Bordeaux Oak furniture and that your whole experience felt personal, enjoyable, and stress-free from start to finish. Providing friendly, knowledgeable service and taking real care with every delivery and installation is something we genuinely take pride in, so it’s incredibly rewarding to know this made such a positive difference.
Your kind words about the quality of the furniture and the level of care you received are greatly appreciated. As a family-run business, creating a warm, attentive experience for every customer is at the heart of everything we do, and feedback like yours makes it all worthwhile.
Thank you again for your support and recommendation. It was a real pleasure helping you furnish your home, and we hope you enjoy your beautiful furniture for many years to come.
Warmest thanks,
Oak Furnitur UK Team.
Great piece of solid furniture
Great piece of solid furniture, and excellent delivery service.
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Oak Furniture UK
Hi Cerina,
Thank you for your review. It's great to hear you found our furniture solid and of great value, and had a positive delivery experience.
Thanks again.
Oak Furniture Team.
Very good quality furniture and very…
Very good quality furniture and very good delivery service
9. Februar 2026
Antwort von Oak Furniture UK
Hi Michael,
Thank you so much for your kind words! We're delighted to hear that you're happy with the quality of your furniture and our delivery service. Your satisfaction means a lot to us, and we hope you enjoy your new pieces for years to come.
Warm regards,
Oak Furniture Team.
Customer service second to non
We had problems securing a house and all the furniture was stored for 2 years at no cost and when we were finally ready was delivered as perfect as the day we purchased it all . I would definitely recommend anyone making a purchase from this store
6. Februar 2026
Antwort von Oak Furniture UK
Hi John
Thank you so much for your kind review and for sharing your experience. We’re really pleased we could help by safely storing your furniture and that everything arrived in perfect condition when you were finally ready, just as it should.
Your recommendation truly means a lot to us, and we’re grateful you trusted us over such a long period. Wishing you every happiness in your home, and we hope you enjoy your furniture for many years to come.
Oak Furniture UK.
I couldnt be happier with my purchase…
I couldnt be happier with my purchase from this shop. From start to finish the service was excellent. I ordered a gorgeous desk and set of chester draws and both pieces are very well made and built to last forever.
The service delivery was also amazing. They arrived on time and handled everything with care and were very polite and made sure that i was happy with everything.
Overall i am extremely happy with my purchase and the service i received. I would highly recommend to anyone looking for high quality furniture and brilliant customer service.
6. Februar 2026
Antwort von Oak Furniture UK
Thank you so much for taking the time to leave such a thoughtful review. We’re absolutely delighted to hear how happy you are with your desk and Chester drawers, and it means a lot to us to know you appreciate the craftsmanship and quality that goes into our pieces.
Hi Cat
We’re also really pleased that our delivery team made the experience smooth and enjoyable from start to finish — your kind words will be shared with them.
Thank you again for your recommendation and support. It truly means the world to us, and we hope you enjoy your furniture for many years to come.
Oak Furniture UK.
Absolutely excellent service
Absolutely excellent service. Kept me informed at all time around my order.
Beautiful furniture
29. Jänner 2026
Antwort von Oak Furniture UK
Hi Diane,
Thank you so much for your kind words! We’re delighted to hear you were happy with the service and that you love your furniture. Keeping our customers informed every step of the way is really important to us, so it’s great to know that came through. We truly appreciate your support and hope you enjoy your new furniture for many years to come.
Thanks again.
Oak Furniture UK.
Antwort von Oak Furniture UK
Hi Beverly,
thank you for taking the time out to leave us your review.
Oak Furniture UK.
Great service and quality
Good communication, fast and straight forward delivery. Good quality dining table and chairs. Clear instructions to assemble
19. Jänner 2026
Antwort von Oak Furniture UK
Thanks for the great review! We’re glad you had a positive experience and truly appreciate your support 😊
Oak Furniture UK.
Fantastic Quality and Price
Fantastic personal service in our local shop, ordering was quick and easy and we were kept informed about our delivery. Turned up exactly when they said they would, fantastic quality product - will definitely buy from them again
16. Jänner 2026
Antwort von Oak Furniture UK
Hi Susan,
Thank you so much for your review! We’re delighted to hear you enjoyed the personal service in our local shop and that everything from ordering to delivery went smoothly. It’s great to know the delivery of your table and chairs arrived exactly as promised and that you’re happy with the quality of your purchase.
We really appreciate your support and look forward to welcoming you back again in the future.
Thanks again.
Oak Furniture UK.
Antwort von Oak Furniture UK
Hi Kim
Thank you for leaving us your review.
Oak furniture UK.
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