Odeon Maidstone - like a sauna!!!
Odeon Maidstone - unbearably hot sauna like screens - staff are aware the air con is not working (signs on the doors warn that it is hot inside) but there are no plans for it to be fixed according to the staff I complained to. Unacceptable when I have signed up to a 3 month minimum unlimited pass! I when I wrote to customer services, I got a generic reply about getting a refund within 30 minutes of the film starting, totally ignoring that I’m an unlimited member. I responded as such and gave a chance to reply before leaving this review but was ignored. Dreadful, unacceptable experience.



