I've used this company before and haven't had an issue, but not this time. Ordered on the 13th of October and weirdly didn't recieve any acknowledgement of the order. Left it for a while as I thought,... Mehr ansehen
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Das sagen Bewerter
Absolutely dreadful. Ordered on the 17th oct for 3-5 working days however still have not received. Have contacted them several times by email which is the only option of contact and they do not respon... Mehr ansehen
Ordered items for Halloween on 30th September. Used their contact form and social media but had no response back. Requested refund using Klarna. Kept messaging and no replies. Then went back on websi... Mehr ansehen
After writing a review on here apparently my order was despatched late. It was placed on the 3rd October. It was sent with inpost and since then no movement at all. Contacted the courier twice and tol... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Find fantastic decorations, fancy dress, tableware, balloons and more for any celebration, including birthdays, Carnival, Halloween, Christmas and New Year!
Kontaktinformationen
Unit 4, Tallow Way, M44 6RJ, Manchester, Vereinigtes Königreich
- 0333 900 5000
- partyteam@partydelights.co.uk
- www.partydelights.co.uk
1,3
Ungenügend
1810 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 60 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Horrendous - Order #20943
Order #20943
I placed my order last week after their website popped up when I searched for a particular Halloween decoration. The prices were very reasonable and I now know why… they don’t actually ship the items to you.
I reached out via the online contact form requesting a refund as from the below reviews (which I wish I’d read before) and the fact that the timeframe for delivery has already passed, it doesn’t look like I’ll be receiving my order. I’ve been checking my inbox and junk folders multiple times a day and have had no response.
They have, however, continued to send me advertisements via email. Unsure why they’re still actively promoting a business when they can’t fulfil the orders they have. Surely this is a scam?
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Emma.
We’re really sorry to hear about your experience and completely understand your frustration and concerns regarding the delay with your order and the lack of communication.
We’ve been unable to locate any emails from you in our inbox, so we’re sorry that we haven’t been able to respond to your previous contact. To ensure we can get in touch and look into this for you, I’ve emailed you directly this morning.
Please could you check your inbox, as well as your spam or junk folder, for our email?
We sincerely apologise for the inconvenience and disappointment caused. We understand how frustrating it is to be left waiting for an order without clear updates, and we’d appreciate the opportunity to look into your situation and help resolve this for you.
Kind regards,
Party Delights
Ordered nearly 2 weeks ago
Ordered nearly 2 weeks ago, still no communication its been dispatched. I've emailed and still no reply. Why is it taking so long to dispatch?
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Samantha.
We’re really sorry for the delay in shipping your order and for the frustration caused by the lack of updates. We completely understand how disappointing it is to be waiting nearly two weeks without confirmation that your order has been dispatched.
We’re currently experiencing a high volume of orders, which has unfortunately caused delays in our warehouse processing and dispatch. We sincerely apologise that your order hasn’t been shipped within the expected timeframe.
We’d also like to clarify that we did reply to your email sent on 07/10/2026 at 16:14, with our response sent on 08/10/2026 at 12:42. Please could you check your spam or junk folder in case our reply has landed there?
We’re very sorry again for the delay and inconvenience caused, and we appreciate your patience while we work to get orders dispatched as soon as possible.
Kind regards,
Party Delights
Placed an order on 29 of September for…
Placed an order on 29 of September for witch outfit and broom and bag email twice and looked at email for replay and nothing can’t believe there been no replay from anyone or delivery update if there haven’t got the stock you shouldn’t take orders if you can’t complete them
29. September 2026
Bewertung ohne vorherige Einladung
I would give them no stars...
I wish there was less than 1 star reviews allowed. This company is a disgrace. They happily take your money and then decide when and if they plan on shipping you the items you purchased. The communication is inconsistent and filled with apologies but nothing gets resolved. I placed an order for over £2000 and I received about 10 items, some of which I didn't even order, and then had to threaten them to get my money back. The items I ordered, never even arrived. This is a very poorly run company, and I would recommend you get your items anywhere else. What they are doing is unacceptable and they should be shut down for the way they handle their orders and their customers.
8. April 2026
Bewertung ohne vorherige Einladung
Shocking customer service
£173 spent, including £11.95 for express delivery, my son’s birthday came and went and no order. Ive emailed customer service 4 times, tried messenger too.
The order hasn’t even been dispatched and yet the company are refusing to give me a refund. Clearly some major issues with the warehouse but the complete lack of customer service is so disappointing.
1. Oktober 2026
Bewertung ohne vorherige Einladung
I have emailed numerous times regarding…
I have emailed numerous times regarding my order that I placed over 2 weeks ago, had no reply or no update of delivery!
8. Oktober 2026
Bewertung ohne vorherige Einladung
⭐ 1 Star
⭐ 1 Star – Appalling Customer Service and No Communication
I placed an order with Party Delights on 28th September 2026 (Order #19881) for items needed for my son’s upcoming birthday party.
It is now 8th October, and I have received no update regarding my order.
I have emailed the company twice requesting an update and have received absolutely no response.
What I find particularly frustrating is that Party Delights appear to be actively responding to negative Trustpilot reviews, yet cannot find the time to respond to customers who are simply trying to find out where their orders are!
I completely understand that delays can happen, but the lack of communication is unacceptable.
I am now concerned that my order will not arrive in time for my son’s birthday party.
Party Delights, please can you urgently investigate order #19881 and confirm when I can expect delivery?
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Kerry.
We’re really sorry for the delay with your order and for the worry and frustration this has caused, especially with your son’s birthday party approaching. We completely understand how important it is to receive your items on time.
We would like to clarify that we have replied to both your emails and Trustpilot reviews. Our email records show that we contacted you on the following dates and times:
06/10/2026 at 09:25
07/10/2026 at 13:19
08/10/2026 at 13:46
Please could you check your spam or junk folder, as our replies may have been filtered there?
We would gladly attach proof of the emails we’ve sent to this review to help clarify the situation, but unfortunately, Trustpilot doesn’t provide a facility for us to attach email evidence directly to a review.
We sincerely apologise again for the delay and any inconvenience caused. We understand your concerns and appreciate your patience while we work to get your order to you as soon as possible.
Kind regards,
Party Delights
Unanswered emails
Unanswered emails. Late delivery. Tried to cancel my order and re order somewhere else. Please do not buy from this company! Absolutely horrendous! At this point I need my stuff for the weekend and haven’t heard from them. Trying to get my money back so I can order from another company.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Ashley.
We’re really sorry to hear about your experience and completely understand how frustrating and disappointing this situation must be, especially when you need your order for the weekend.
Unfortunately, there are no order details included in your review, so we’re unable to look into your specific order at this stage. We’ve requested your order details via Trustpilot so we can investigate this further and better understand what has happened.
We sincerely apologise for the inconvenience caused and the frustration you’ve experienced trying to contact us. We’d really appreciate the opportunity to look into this and help get things resolved for you.
Kind regards,
Party Delights
Order not sent no updates no reply’s to emails
Ordered an item in good faith 2 wood slices for an order i needed completing for my own business, first time ordering from them, ordered 28 sept, now 7 october got no updates other than would go to a locker, emailed then and no response, terrible service wish i had checked trusted reviews before ordering as no making my orders late, as no sign of my order yet, no reply to my email and big red flag no contact number to call them which should tell you all you need to know about their service.
They don't want to speak to you as they know terrible and don’t want to have to deal with it.
Would not recommend avoid at all costs!!!
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Martin.
We’re really sorry for the delay in shipping your order and for the frustration and inconvenience this has caused, especially as you needed the wood slices to complete orders for your own business. We completely understand how stressful this must be.
We’re currently experiencing a high volume of orders, which has unfortunately caused delays in our warehouse processing and dispatch. Your order will be shipped as soon as possible, and we sincerely apologise that it has taken longer than expected.
We have replied to your email, so please could you check your spam or junk folder in case our response has landed there?
We’re truly sorry that your first experience ordering with us has been disappointing. We appreciate your patience and understanding while we work to get your order out to you as soon as possible.
Kind regards,
Party Delights
Awful company
Awful company. Ordered my daughters Halloween costume 21st sept, after no update a week and a half later and many of emails and contact request forms filled form the website with no response i reached out on instagram, finally a response to say the warehouse was in the middle of moving and they would dispatch my order soon as they could, 2 days past and my order was on its way… yesterday it was ready to collect, however upon opening this near enough empty envelope there was not the costume I ordered , just a tiny little unicorn eraser…VERY DISAPPOINTING and now trying to receive my money back
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Kenya.
We’re so sorry to hear about your experience and completely understand how disappointing and frustrating this must have been, especially when ordering a Halloween costume for your daughter.
Unfortunately, there are no order details included in your review, so we’re unable to look into what has happened with your specific order at this stage. We’ve requested your order details via Trustpilot so we can investigate this further and work towards resolving the issue for you.
We sincerely apologise for the inconvenience and disappointment caused, and we’d appreciate the opportunity to look into this and put things right.
Kind regards
Party Delights
Placed an order on 28.09.2026 order…
Placed an order on 28.09.2026 order number #19884 I’ve sent emails chasing this up and no response. I’ve had no dispatch email and when I track it it doesn’t even say it has been processed. This seems to be a recurring theme. DO NOT ORDER FROM HERE!!
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Steph.
Hi,
We’re really sorry for the delay with your order and for the frustration caused. We completely understand your concerns, especially as you’ve been trying to get an update.
We haven’t received an email from you, so we’ve emailed you directly this morning using the email address provided with your order to ensure we can get in touch.
We’re currently experiencing a high volume of orders with Halloween fast approaching, which has caused some delays in processing and dispatch. Please be assured that your order will be shipped as soon as possible, and we’ll email you the tracking information as soon as it’s on its way.
We sincerely apologise again for the delay and lack of communication, and thank you for your patience and understanding.
Kind regards,
Party Delights
#19561 where's my order?
#19561 where's my order?? 26th September ordered and nothing. You've not even replied to my email
Edit: they've not emailed me as their reply indicates and nothing in my spam folders. They have until tomorrow before I take this further
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Lauren.
We’re extremely sorry for the delay with your order and completely understand your frustration at having been waiting since 26th September without receiving your order.
We can see that you emailed us yesterday morning, and we sincerely apologise that you had not yet received a response. I have now responded to your email directly with further information regarding your order.
If you have requested a refund, please be aware that refunds can take up to 72 hours to be processed. We’re very sorry again for the delay and the frustration caused, and we appreciate your patience while we work to get this resolved.
Kind regards,
Party Delights
Ordered a Halloween costume for my son…
Ordered a Halloween costume for my son on 39th September 2026 but it still hasn’t been dispatched. Have emailed the company twice with no response and also used the contact form on their website. I’ve heard nothing at all.
I checked my emails and junk after your response and I definitely do not have an email from you. Can you advise when I will get my order or alternatively when I will get my refund
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi.
We’re extremely sorry for the delay in dispatching your order and for the frustration and concern this has caused. We completely understand how worrying it is to be waiting for your son’s Halloween costume without seeing any dispatch update, particularly with Halloween approaching.
Unfortunately, we have been experiencing significant delays within our warehouse due to the high volume of orders, and we sincerely apologise that your order has been affected.
We would also like to clarify that we did respond to your email on 06/10/2026 at 14:00, within 24 hours of receiving it. If you haven’t seen our response, please could you check your spam/junk folder, as our email may have been filtered there.
We are genuinely sorry again for the delay and for the impression that you had been left without a response. We appreciate your patience and understanding while our warehouse team works through the current backlog.
Kind regards,
Party Delights
Over a week and still no dispatch
Over a week and still no dispatch, can appreciate it may be a busy time near Halloween but two emails sent have not been answered. Would just like to know when it will be sent as there has been no communication. My order number is 19496
26. September 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Michael.
We are extremely sorry for the delay with your order and, more importantly, for the lack of communication while you have been waiting. We completely understand how frustrating it is to have placed an order, waited over a week without dispatch, and then sent two emails without receiving an update. We sincerely apologise.
We have unfortunately been experiencing significant delays within our warehouse due to the high volume of orders around this time of year, and we are genuinely sorry that your order has been affected.
I have personally sent you an email directly this morning with further information regarding your order, to the Gmail address associated with your order. Please check your inbox, as well as your spam/junk folder, in case our email has been filtered there.
We are incredibly sorry again for the delay and the frustration caused by the lack of communication. We really appreciate your patience and hope the information in our email provides some clarity.
Kind regards,
Natasha
Total scammers
Total scammers. They know what they are doing and I hope they get caught for fraud. They deserve it for disappointing children. I chased up delivery and they dispatched immediately... not the £19.99 pokemon costume I actually ordered, but a worthless tiny rubber eraser in an almost empty envelope. Would have been less disappointing to receive nothing. I am fuming and my child is upset and I don't have a costume for him for a party. Evil scammers!
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Abi.
We are genuinely and extremely sorry to hear about this, and we completely understand why you are so upset. To have ordered a £19.99 Pokémon costume for your child and instead receive a small rubber eraser is absolutely not what you should have received, and we sincerely apologise for the disappointment and distress this has caused, particularly with your child now being without their costume for a party.
This may have been the result of an error within our warehouse during the picking and packing process, and we would urgently like to investigate exactly what has happened and get this resolved for you.
Please could you email our customer service team with your order number and details of what you have received? This will allow us to locate the order, investigate the warehouse error and work to resolve this for you immediately.
We are incredibly sorry that this has happened and for the frustration, inconvenience and disappointment caused. We completely appreciate how upsetting this situation must be, and we would really like the opportunity to put this right for you as quickly as possible.
Kind regards,
Party Delights
I ordered my childrens halloween…
I ordered my childrens halloween costume on the 26th of september i have no received any emails about it beong dispatched. I have tried to contact them but had no response. It said 3-5 working days its been almost 2 weeks
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Emma.
We’re extremely sorry for the delay with your order and completely understand how frustrating and worrying this must be, especially when you’ve ordered a children’s Halloween costume and were expecting it within the stated 3–5 working days.
We have unfortunately been experiencing a much higher volume of orders than anticipated, which has left our warehouse significantly behind with dispatches. Our warehouse team is working extremely hard and doing everything they can to get outstanding orders shipped as quickly as possible, but we sincerely apologise that this has resulted in your order being delayed.
We can also see that you emailed us yesterday. Our customer service team will be responding to you today with an update regarding your order.
We are genuinely sorry that you have been left waiting without an update and appreciate your patience while we work through the backlog.
Kind regards,
Party Delights
As per all the other reviews
As per all the other reviews, my order, Order # 19098 still hasn't been dispatched. I have sent them a pleasant email asking for confirmation as to whether they will be able to fulfill my order, but absolutely nothing in reply. I wish these companies would just be honest about fulfillment issues and let people know! I'm not expecting to hear back from them and will probably seek a refund if they do ever contact me about it. Please get in touch immediately partydelights!!!
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi James.
We’re very sorry for the delay in shipping your order and completely understand your frustration, particularly as you have been waiting for an update.
Unfortunately, we have experienced delays within our warehouse which have impacted dispatch times. Your order is due to be shipped shortly, and we sincerely apologise for the inconvenience caused.
We did respond to your email on 06/10/2026 at 13:28, so if you haven’t received this, please check your spam/junk folder in case our response has been filtered there.
We’re sorry again for the delay and appreciate your patience while we work to get your order dispatched.
Kind regards,
Party Delights
I feel that even giving this company…
I feel that even giving this company 1star is to much. I placed an order #19097 2 weeks and it still hasn’t been dispatched i have sent multiple emails and through their social media accounts and have not had any response. I am now without the outfit and still no refund. Avoid this company!
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Aimee.
We’re very sorry that your order was delayed and completely understand your frustration, particularly as you were expecting your outfit within a specific timeframe.
Unfortunately, we experienced delays within our warehouse which affected the dispatch of some orders, and we sincerely apologise that your order was impacted by this.
We have responded to your emails on both 01/10/2026 at 14:28 and 06/10/2026 at 14:00. We would kindly ask you to check your spam/junk folder, as our responses may have been filtered there.
We’re sorry that you feel you have been unable to get a response from us, as we have been trying to assist and would be happy to resolve this for you. We apologise again for the inconvenience and disappointment caused by the delay.
Kind regards,
Party Delights
Scam/fraud
Order 19158 I'm literally getting married and I've had no updates I've chased and no communication whatsoever absolutely ridiculous.
The address is registered to different business. The two numbers listed online aren't valid. Amscan isn't even reachable. Facebook is a joke with posts older than 2 years and Instagram is recent but no response either and the account lists inaccurate information so you've been reported under scam/fraud. Absolute criminals.
3. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Whitney.
We’re very sorry for the delay with your order and completely understand how frustrating this must have been, particularly with your wedding approaching.
Unfortunately, we experienced delays within our warehouse which affected the dispatch of some orders, including yours, and we sincerely apologise for the inconvenience this caused.
We did respond to your email on 02/10/2026 at 13:18. We would recommend checking your spam/junk folder in case our response has been filtered there.
We no longer operate a customer service telephone line, however our customer service team can be contacted via email and through our social media channels. While our Facebook page is not currently being actively posted to, we are still monitoring messages and responding to customer enquiries within 48 hours on both Facebook and Instagram.
We’re sorry that you have been left feeling that you were unable to reach us, as this certainly isn't the experience we want our customers to have. We appreciate your frustration and hope that our previous email has reached you so we can assist further with your order.
Kind regards,
Party Delights
No update on order
No update on order, have emailed it has been over a week, no response, no updates on tracking, I am exercising my right to cancel, please confirm my order has been cancelled as I needed the items this week. Order 19390.
Thanks,
Cyndi Stanton
Edit 16.10.26:
I have not received an email or any kind of update, please refund me as I asked on the email and as I asked on this review.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Cyndi.
We’re very sorry for the delay with your order and completely understand your frustration, especially as you needed the items this week and have been waiting for an update.
We can see that you have now received a response to your email regarding order #19390. We apologise that you felt you had been left without an update and for the inconvenience this has caused.
We appreciate that when items are needed for a specific date, delays can be particularly disappointing, and we’re sorry that on this occasion we have not met your expectations. We hope the response provided by our customer service team has addressed your request regarding the cancellation.
Kind regards,
Party Delights
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