Philips Bewertungen 954

Could this company get any worse? They said they’d replace my broken bulb because it doesn’t connect to Bluetooth. But they can’t send it because they can’t enter my address properly??? I mean seriously, it’s 2025 and they can’t enter an address into their system? How the f did they make it this far as a company

Brought a ambilight 55 inch tv last July, this July it appeared to have some broken pixels so reported to them as it was still under its 2 year warranty.
After a two week wait of going back and forth providing photos, better photos, photos at a different angle - they decided that it was my fault. But no formal answer - I had to call both the Philips customer service and the repair company they gave me to even get an answer.
Upon saying I’ve had this issue before with one of their TVs I was then told ‘it’s impossible!’ And made out to feel like I was lying. Even though the repair company has said they’ve had 8 + reports of this exact same tv have in this issue.

After I was made to feel like I was lying, the customer service person then proceeded to tell me that the tv broke because of the feet of the tv, then the electrical outlet and lastly what it is say on!

Absolutely appalling customer service and appalling tv that breaks after a year (again)

On the 25th of July 2025, I purchased the HR 1832 juicer from Argos because my wife was advised to consume juice for health reasons. Unfortunately, upon opening the box, I discovered that the lid of the juicer was damaged. After reaching out to customer service, I was instructed to return the item, which I did on 31.07.2025. I received an email stating that the machine would be sent back to me within 5 days. However, 11 days have now passed, and no one has contacted me or returned my juicer. I have called customer service twice and have been assured that someone would reach out to me, but nothing has happened so far.
Rude and abrupt customer service
Not giving money back
Thank you.

It has been impossible to get any relevant information from the Phillips call centre on a product - one of the worst I've experienced. When I didn't get cut off it was hard to make myself clear to the person I spoke with and had to repeat my questions several times. In the end they had no relevant information to be able to help.

You would think this company was a MAJOR brand, the prices are certainly not cheap!

Over the last week:

1- I bought one of their air fryer on Amazon, when I received it the drawer would not close properly. Called customer support and said it needed replacing, between themselves and Amazon none wanted to replace the fryer so I ended up returning it for a refund. After 2 hours arguing Philips complaint manager Jona gave a discount voucher!!!!

2- ordered their air fryer with steamer and their coffee machine latte go 5500. Results? The fryer was delivered to the wrong address a week ago but their customer service does not care, I’m asked to call DPD. DPD has confirmed it was their fault but Philips customer service manager insists I need to call DPD, for what!?!?!?

I have emailed all of their marketin team, business development managers and so on in the UK. This is disgusting! How can you charge almost 1000£ and provide this service!

I bought an expensive Philips steam generator iron less than two years ago through Amazon. I sent it back already once as it was playing up and they sent it back and said it was fine. I now tried to contact Philips direct - there is no phone number in uk to speak to them and when I tried to contact online and put in The model I had bought it told me that model wasn’t available in uk. Awful service . Luckily Amazon have agreed to refund me

I’ve now had five separate Philips orders cancelled, all without any explanation or notification. I’ve tried everything: changed coffee machine model, used a different Philips account, tried different browsers, changed payment methods, even used a new delivery address and yet each order is quietly refunded and cancelled days later.

After contacting customer support, I followed every bit of advice they gave me still no luck. It’s disappointing, especially considering I was trying to purchase a high-end product directly from the brand. I’ve lost a great deal of time, effort, and now trust in Philips’ direct ordering system.

I’ve never had this level of difficulty ordering from any other retailer. All I want is to buy a working product and receive basic communication when something goes wrong.

Really hoping Philips can resolve this and prevent other customers from going through the same experience.

Bought a brand new Philips 65pus8079 TV from Richer Sounds. £550.
Nothing but problems from day one, informed Richer Sounds and was told I got to get in touch with Philips, I now know this was a lie, it was Richer Sounds responsibility to sort it out, but I found this out to late, so zero stars for them, don't buy from Richer Sounds.
Contacted Philips services who immediately accused me of dropping it or impacting it with something, very annoying,
Gave a list of problems to which they gave ridiculous reasons, some of which were childish to say the least, then proceeded to give me a list of things to do to sort out the issues, to which I explained I have already done. So being told to do them again then get back in touch with them, so going through the processes again that made no difference I contacted them again only to be told I should of sent photos of the TV.
Didn't know you could photograph problems of a TV, so I then realised that it was going to be an excuse to say it's my fault for I.e. having it to close to something it shouldn't be near, it's to enclosed, to close to the wall, to close to the curtains, to low, near a clock, more than one person at a time watching it ect, or heavens above I've dropped it again and drove my peddle car into it.
So it's back to redoing the list and sending in photos of said TV to prove I've not smashed it with a hammer or got any curtains, flowers or underwear hanging over it. They gave me seven days to respond or they would close any case I would have.
Now iam a pensioner who hasn't a lot of money to to spend £550 is a lot of money for me, and iam in an argument with a multi million if not billion pound company over a faulty product they made and sold to me.
They have no sympathy whatsoever, absolutely disgusting. So getting back to my story, I was taken to hospital for two major surgeries, which I survived and now on the mend, but unfortunately my claims time is up, so it start all over again with the blame game and awkwardness of Philips or call it a day, because iam sick of it and them.
I've had many TV's in my life but this is a joke of a TV absolutely horrendous, worst TV I've ever had.
I will never buy anything Philips again, and I would urge you good people to give them a wide birth.
I hope someone from Philips read this because you disgust me, I will be posting this review on every review site I can find and every social media platform I can.
Here is a list of the problems I bought with the TV and still have to this day.
The ambilight only works when it wants.
It doesn't change channels when asked.
The volume only changes when it wants.
It's forever jamming on TV guide.
It updates the channels every day and loses half of them, so you got to do a manual search almost every single day to get your channels back.
It jambs constantly on any streaming service I.e Netflix, Amazon Prime, BBC I player, you get the picture, no pun intended.
You can't ever, ever run through any guide.
Set the picture I.e brightness, contrast, sharpness and it changes back. I've got a Bose sound system that the TV don't recognise so that is now obsolete.
It doesn't recognise my blue ray player now obsolete.
It is forever and I mean everyday loosing wifi connection, everything else in the house is connected okay, but my Philips TV no to much to ask.
Now the latest glitch it's turning its self on during the night for no reason apart from faulty firmware. ( perhaps I dropped it eh Philips) so now turned off at socket every night, except iam used to that I turn it off at the socket every single day to try to reset the rubbish.
Please don't buy Philips.

Case 04962334 – Confirmed fault, no resolution

Philips confirmed my TAH6506BK headphones were defective (rubber coating peeling off), but refused to issue the authorisation code Currys needed to replace them (purchase ref: CUR2113982684).

Despite several follow-ups, Philips closed the case and left me with a faulty product and no support. Very poor experience, especially after confirming the fault.

I bought a Philips OLED 55" TV, which started to show issues just 2 years after purchase (2 months after warranty ended). After 3.5 years, it became bad enough I contacted Philips - no interest to support - just referred me to technical maintenance contractor. The contractor said Philips stopped producing parts for the TV (which is just 4 years old), so there's nothing they can do. Back to Philips, they reiterated they can't help - a £1000 TV is now good as scrap metal. I emailed again and tried for escalation a couple of times - my case was immediately closed 3 times. It's a shame because the image quality is really good - until a fault appears and you have no image, and nobody can fix the product. Save yourself the hassled and go for a Sony or Samsung, whose support is more helpful.

Awful awful awful experience. Bought a coffee machine 5 months ago. It completely broke with the 3 flashing red lights. Motor had gone completely. Advised, despite it being in warranty, it could not be replaced or refunded. It must be shipped away to be looked at. I requested as it was so new, I would not be comfortable with receiving the same product back as a machine should not completely shut down in 5 months. It was like talking to a robot. I requested to make a complaint and the manager I spoke to advised me for over 40 minutes that they do not have a complaints procedure and that she was the highest level of complaint to deal with the matter (despite the complaint being against the customer service I was receiving). Then eventually she said she would email me higher management contact. I was placed on hold for around 15-20 minutes while she found the email. I strongly believe she just wanted me to hang up. Never ever buy a product from these guys. If there are any issues, you will be stuck with a faulty product with absolutely zero support.

I ordered an air purifier and the order was cancelled without me being notified. I d waited days for the delivery. Support told me it was a technical issue and to try again. I did and it happened again. Order was cancelled again. No support available to help at weekends.

I was charged over £500 by Philips for a second Lumea device I never ordered. This wasn’t a user error — it was processed without my consent, and it immediately put me into overdraft. Since then, I’ve been stuck in a long, frustrating process just to get my money back.

Despite raising a complaint, I’ve only dealt with the same customer service agent throughout, and my case has never been escalated, even after asking multiple times. The tone of the responses has felt dismissive, and the only offer of compensation was a £44.99 refund or a voucher — which is insulting considering the scale of the issue.

What’s most frustrating is that now, looking back, I’ve seen other customers with similar issues. I’m honestly annoyed at myself for not checking these reviews before making the purchase. This clearly isn’t a one-off situation, and it shows how little Philips values its customers when things go wrong.

Totally disappointed in the lack of accountability and customer care. I expected far better from a company like Philips.

They cancelled and refunded my order without informing me what was going in. I checked online and found out the product was out of stock. Will not ever buy from here again.

No parcel at pickup. not philips fault

But their customer service is atrocious

And now I have to wait 2 weeks for a refund of something that never arrived

While I genuinely appreciate and enjoy the quality of Philips products, my experience with their customer service and complaint handling has been consistently awful, leading to immense frustration and wasted time.

I am writing this review after yet another recurring issue with order delivery, which has now happened for the third time. Every time I place an order with Philips, the parcel fails to be delivered on the first attempt because the shipping label generated by Philips is missing my flat number. This forces me to personally contact UPS each time to rectify the address and rebook delivery, which is a significant inconvenience and time drain.

Most recently, after contacting Philips Consumer Care, my case was escalated to a Client Relationship Manager named Evi. Regrettably, her handling of the complaint has been a major disappointment and frankly, below the expected standard for a company like Philips. Despite providing clear evidence (including a UPS screenshot explicitly stating "Address Information Required" due to a missing apartment number on the initial label), Evi insists that my address is complete in their system and that this is solely a "UPS issue."

This stance is unacceptable. As a consumer, I purchase a product from Philips and expect a smooth, end-to-end process from the moment I pay for the goods on the Philips website until they are delivered to my door. The internal issue of whether the fault lies with Philips' system or their communication with UPS is not my responsibility.

It has now been two weeks since Evi opened the case, and there has been no meaningful result or follow-up. Nothing is being done to rectify this recurring issue, which happens every single time I place an order. Evi's response indicates a complete lack of understanding of the customer's perspective and a reluctance to take any responsibility or action to prevent future occurrences. This is particularly frustrating as we experienced the exact same scenario just six months ago, where I had to spend an hour on the phone with UPS to rebook a delivery due to the same address error.

The continuous failure to deliver due to Philips' initial label errors, combined with the unhelpful and dismissive complaint handling, is a significant letdown. While the products themselves are great, the customer journey is severely hampered by these persistent logistical and customer service failures. I urge Philips to genuinely investigate and permanently correct these systemic issues.

Absolutely awful experience - not sure what has happened to this once reputable company?! Bought a v expensive iron, it was delivered to someone else - no idea who or where. Tried to contact Philips via email, phone, web chat and Twitter DM. Even tried emailing the CEO. No reply. Had to get a credit from Amex, who were amazingly helpful. My advice is to avoid at all costs! Atrocious customer service - can't believe they are complying with UK consumer law?

There seems to be an internal issue in customer service process. Phoned regarding replacement of faulty toothbrush (purchase price only £43) with extended warranty. I was told that due to type of fault they need to pass it on to a different team. Then received an email requesting answer to a lot of questions which I had already discussed with agent over the phone. Responded to the email but no response in 4 days & can't even do it on their website. Not surprised there are such bad reviews given they ignore the customer.

Philips Oled 65 inch tv has been playing up for over a year, back and forth emails, the usual factory reset should fix message, nothing got resolved and then yesterday an email stating I'm out of warranty the case will now be closed. i have 3 Oled TVs and the Philips one is shockingly bad. quality is no where near LG or Sony, lesson learnt i will never purchase a Philips TV again.

Ordered a clothes steamer and received an air fryer . Return’s system a bit confusing and customer services very difficult to contact and reply constantly with automated messages you cannot get rid of from a do. Not reply email. Even after the return was received I chased for weeks for a refund which apparently had to be confirmed by the warehouse. In the end filed a PayPal dispute to get this resolved. Do not order from their website