Piglet's Pantry Bewertungen 

1 020
•
TrustScore 3.5 von 5

3,7

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Tried to order an afternoon tea for my parents several times as they received a voucher. It would not go through. Could not find any contact details to get support. The voucher was for £40 and the aft... Mehr ansehen

Bewertet mit 4 von 5 Sternen

All the food was v v fresh and delicious and tasty to eat. The lemon drizzle cake is to die for. My afternoon tea box didnt arrive until 5.30 which was disappointing. If you want your tea served... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Ordered afternoon tea for 2 delivery using Buyagift voucher.Such an easy process from start to finish with excellent communication from Piglet's Pantry. Delivered via DPD on agreed date (1 hr windo... Mehr ansehen

Bewertet mit 5 von 5 Sternen

won a red letter day afternoon tea in a raffle organised by Shepherds Port BAR for NARS . decided to have one to home that we could enjoy on a weekend away. the 1st delivery failed from DPD. the cus... Mehr ansehen

Unternehmensdetails

  1. Bäckerei
  2. auch in
  3. Catering- und Getränkeanbieter
  4. Großbäckerei
  5. Lebensmittelhersteller

Vom Unternehmen geschrieben

Award-winning sweet and savoury bakery based in Sussex. Meat, vegan & veggie options available for UK-wide home delivery.


Kontaktinformationen

3,7

Akzeptabel

TrustScore 3.5 von 5

1020 Bewertungen

5 Sterne
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Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 36 % seiner negativen Bewertungen beantwortet

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3,7

Alle Bewertungen

(1 020)

116 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 4 von 5 Sternen

Lovely afternoon tea in the most part

Love that you can get afternoon tea delivered and it was mostly amazing! The sausage rolls and scones were incredible especially! (Scones like no other - beautiful!). The only reason giving 4 stars and not 5 is because the Victoria sponge let it down, not sure what icing was on the top but tasted fake and didn’t leave a nice aftertaste. The cake itself though was nice! Will 100% be ordering more scones in the future!

30. Juni 2025
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Antwort von Piglet's Pantry

Thank you for your feedback! We're thrilled you enjoyed the sausage rolls and especially the scones. We’re sorry to hear the Victoria sponge icing wasn’t to your taste, we’ll share this with our team. Looking forward to sending you more of your favourites soon!

Bewertet mit 5 von 5 Sternen

We won a Piglets Pantry Voucher with ITV Win

We won a Competition with ITV Win on 10/12/24, and the experience we had with Piglets Pantry was outstanding. We dealt with Lara Cusack throughout
and I must admit the service was impeccable. I ordered different items for us family and friends so they could enjoy our win and we continued to enjoy until July. We are still shielding and this was so lovely to be pampered as we are unable to go out for an afternoon tea, again we would recommend this family fun business. xx

2. Juli 2025
Bewertung ohne vorherige Einladung
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Antwort von Piglet's Pantry

Thank you for your lovely review! We’re delighted to hear you enjoyed your prize and that Lara could help make it special for you and your family. It means the world to us to know our afternoon tea brought some joy while you’ve been shielding. Thank you again for your kind words and recommendation!

Bewertet mit 1 von 5 Sternen

Poor experience. Not recommended

I recently purchased an afternoon tea product for my sister’s birthday, and unfortunately, the experience was quite disappointing. My sister’s feedback was that the items were greasy, had an unpleasant smell coming from the box, and the flavours were extremely bland. This was certainly not the quality I expected.

I contacted the company directly to raise my concerns and was offered a discount on a future purchase. However, I declined, as I have no intention of ordering from them again based on this experience. I genuinely expected that a partial refund would have been considered, but I was told that without photographic evidence, this wasn’t possible. Strangely, a discount was offered regardless – which I found contradictory. If my complaint was valid enough to warrant a discount, why not a partial refund?

Overall, I found both the product quality and the customer service to be poor. I wouldn’t recommend this company based on my experience.

24. Juni 2025
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Antwort von Piglet's Pantry

Thank you for your feedback, we’re sorry the product didn’t meet your expectations. As per our policy, we’re unable to offer refunds without evidence of a fault, though we did offer a goodwill discount. Unfortunately, we can’t replace products due to personal preference. We appreciate your comments and will keep them in mind to improve.

Bewertet mit 2 von 5 Sternen

I ordered a voucher for a friends…

I ordered a voucher for a friends birthday, and whilst the value of the vouchers covered the product and half the shipping cost, it was not possible to use the voucher against shipping and this had to be paid separately. Therefore it wasn't possible to use the full value of the voucher against the order.

24. Juni 2025
Bewertung ohne vorherige Einladung
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Antwort von Piglet's Pantry

Thank you for sharing your feedback. We apologise that it wasn’t clear. If the recipient calls our office, we can put the order through for them, including some of the delivery charge that the voucher covers. Our office number is 01903 215054.

Bewertet mit 5 von 5 Sternen

Father’s Day afternoon tea

We ordered two Father’s Day afternoon teas, unfortunately we had a problem with some of the order when it arrived. I contacted piglets pantry and they were very apologetic and straight away organised for a replacement to be sent out to us. Such great customer service. Plus the afternoon teas are delicious. Thank you

13. Juni 2025
Bewertung ohne vorherige Einladung
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Antwort von Piglet's Pantry

Thank you for your review. We’re glad we were able to resolve the issue and that you enjoyed your afternoon tea!

Bewertet mit 5 von 5 Sternen

Ordered an afternoon tea for one as a…

Ordered an afternoon tea for one as a present for my mum.
Excellent service, communication and the food was amazing.
Thank you! Will be ordering again!

11. Juni 2025
Bewertung ohne vorherige Einladung
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Antwort von Piglet's Pantry

Thank you for your review! We're glad your mum enjoyed it - we look forward to your next order!

Bewertet mit 2 von 5 Sternen

Was sent a box for Father's day.

Was sent a box for Father's day.

Asked not too have another one sent.

Pastry soggy, pork full of gristly bits. Cake was delicious.

15. Juni 2025
Bewertung ohne vorherige Einladung
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Antwort von Piglet's Pantry

Thank you for your feedback. We're sorry to hear that parts of the box didn’t meet your expectations and appreciate you letting us know. We're glad you enjoyed the cake.

Bewertet mit 3 von 5 Sternen

Disappointing …

Was gifted the Fathers day afternoon tea box. The box was really well presented, it had the wow factor when you opened it, the food looked delicious. Generous portions. The savoury food tasted nice but nothing special. It was the bakery goods that really let it down, the scones were tasteless and not a good consistency in the mouth. The cakes were sickly sweet and very crumbly. Such a shame because the box and goods looked better than they tasted. I wouldn't buy this item again.

15. Juni 2025
Bewertung ohne vorherige Einladung
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Antwort von Piglet's Pantry

Thank you for your feedback. We're pleased you enjoyed the presentation, but sorry to hear the bakery items fell short. Your comments will help us improve.

Bewertet mit 5 von 5 Sternen

I don’t normally write reviews but had…

I don’t normally write reviews but had to for piglet’s pantry as the customer service from Laura was outstanding,she helped me with my order that I had made through red letter days which I was having trouble with. I wish every business had a Laura. Thank you! Julie Humes

4. Juni 2025
Bewertung ohne vorherige Einladung
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Antwort von Piglet's Pantry

Thank you for your review and kind words on our customer service team!

Bewertet mit 5 von 5 Sternen

Perfect for two

It came in a sturdy box, well packed with cool packets, so in perfect condition. The savoury part was very tasty, although I would have preferred a smaller sausage roll.
Plenty for two.

29. Mai 2025
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Antwort von Piglet's Pantry

Thank you for your review! We appreciate your feedback and happy to hear you enjoyed the goodies!

Bewertet mit 5 von 5 Sternen

V tasty savouries with lots of…

V tasty savouries with lots of accompaniments in Savoury Afternoon Tea. Fun packaging and nice to know it’s a family business

29. Mai 2025
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Antwort von Piglet's Pantry

Thank you for your review and continued support!

Bewertet mit 5 von 5 Sternen

Delivered on time

Delivered on time, excellent food. Really lovely gift.

29. Mai 2025
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Antwort von Piglet's Pantry

Thank you for your 5 star review and lovely feedback!

Bewertet mit 5 von 5 Sternen

Fabulous food

Received afternoon tea for two as a gift. It was fabulous. Food fresh, amazing and plenty of it. Thoroughly recommend.

4. Juni 2025
Bewertung ohne vorherige Einladung
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Antwort von Piglet's Pantry

Thanks for the review and feedback! We are glad to hear you enjoyed the afternoon tea!

Bewertet mit 1 von 5 Sternen

Appalling

Appalling! Ordered on 19th May to be delivered on 23rd. It was out for delivery from 10.38 never arrived, eventually arrived 4 days later after being sat in delivery van on a very hot day and then taken back to the depot! Plus, the date said not to be eaten after the 22nd when due n 23rd, yes, this was delivery’s fault, but responsibility lies with piglets. If they cannot get a reliable courier then it’s time they looked for another courier. Piglets didn’t seem to care, just a bog standard reply. Had a very upset relative, which was out of my control. Think twice before using piglets, just dreadful. Yes I did get a refund, will never use again.

23. Mai 2025
Bewertung ohne vorherige Einladung
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Antwort von Piglet's Pantry

We’re really sorry to hear about your experience. This isn’t the service we aim to provide. We take delivery issues seriously and are reviewing this with our courier to prevent it happening again. Thank you for your feedback.

Bewertet mit 5 von 5 Sternen

Best scones EVER

We ordered the afternoon tea for 4. The portion sizes are enormous! We had it delivered on Friday and we are still eating the cakes on Tuesday (and they are still fresh). The quality of the food is second to none-gorgeous sausage rolls and the scones were delicious. Add to that the excellent communication, this really is a 10/10 company. Highly recommended.

29. Mai 2025
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Antwort von Piglet's Pantry

Thank you for your review and lovely feedback! We appreciate the support!

Bewertet mit 5 von 5 Sternen

Had a problem with a voucher online

Had a problem with a voucher online . Phoned and spoke to laura . All sorted :) fantastic customer service thank you . Look forward to receiving my treats :)

3. Juni 2025
Bewertung ohne vorherige Einladung
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Antwort von Piglet's Pantry

Thank you for your feedback, we are happy to hear your issue was resolved. Hope you enjoy your treats!

Bewertet mit 5 von 5 Sternen

best afternoon tea…ever

The food was lovely,best afternoon tea we have ever had ,it arrived at stated time so well and cleverly package ,we ate everything,drank the tea ,nothing wasted.well done everyone at piglet,s pantry👋

30. Mai 2025
Bewertung ohne vorherige Einladung
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Antwort von Piglet's Pantry

Thank you for your review! We are thrilled to hear that the goods were enjoyed, we appreciate the support!

Bewertet mit 5 von 5 Sternen

Lovely Afternoon Tea

Received my afternoon tea as a gift. The order & delivery were well managed with excellent customer support by phone. Lovely food & I would certainly consider ordering again.

29. Mai 2025
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Antwort von Piglet's Pantry

Thanks for the review! We are glad you enjoyed the gift and appreciate the kind words on our team!

Bewertet mit 5 von 5 Sternen

Excellent as always!

Excellent as always!
Prompt delivery.
Highly recommend.

29. Mai 2025
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Antwort von Piglet's Pantry

Thank you for the 5 star review! We appreciate the lovely feedback and support.

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