Pillowcompany 

I have yet to receive any information regarding my order 6 weeks ago. I contacted the seller and they have yet to respond outside of sending me an email for this survey. I have been charged $42 for a pillow I am not sure I will ever receive. I am extremely frustrated and feel I have been robbed by this company.

Horrible company!... took my money, but never shipped product nor responded to numerous emails and phone messages requesting assistance,

My order not only took MONTHS to be completed, but I was sent the wrong order!

I have sent two emails and placed two phone calls and NO ONE has called me or emailed me back.

I'm filing a BBB complaint by tomorrow if someone doesn't contact me.

No product has been shipped, it's been a month. I've asked for a refund. Multiple emails sent, multiple phone calls made. No one has answered the phone, replied to my voicemail messages, or replied to my emails. Nothing. Nada. I want a refund. Because service is so bad I do not want the pillow, even if one could be shipped.

I ordered a pillow on June 16th from Pillowcompany. After the initial confirmation of the order on June 17th, at which time they charged my credit card, I have heard NOTHING from them and I have not received my pillow. I have called and emailed them with no response. My last email to them was to inform them I would process a claim with my credit card company on July 17th if I did not receive my pillow or communication on when I would receive the pillow. Today is July 16th, and they are out of time!

If I could leave zero stars I would. I ordered my pillows on June 10th, have yet to receive them yet I noticed that my check has already been cashed.

I have emailed, called several times to inquire about a delivery date and still no answer! No pillows! The ultimate is that I receive this invitation to rate the company. Really????

Maybe I can get a follow-up contact now!

I never received my order and never received any replies to my emails or phone calls.
I canceled the order and got a refund from my credit card.

After numerous email and voicemail messages, I finally received a response indicating they had already responded to me. Unfortunately, the email they were referring to was addressed with ..com vs. just ONE .com so i had never received it. Although they explain the delay (now >1month from order date) I still have yet to receive my order but they did quickly send the nearly $200 charge through to my credit card which is now accruing interest for products yet to be shipped. I ordered from them a few years ago and that was a great experience...this has been the exact opposite.

I have order 2 previous pillows from The Pillow Company and they were great. About a month ago I placed another order and after 3 weeks, tried to reach out to them as I had not received my pillow. I have called, left messages and emailed and have heard nothing from them. I think they went out of business. I am trying to get my credit card to cancel the order and refund me the money.

I made an order 6-4-19 for a pillow. My credit card was charged for $62.95 on 6-5-19, I HAVE YET TO RECEIVE MY PILLOW! I have called their "Customer Service" several times, all I get is a recording to leave a message. No one has called back!! I have sent detailed emails.........not one response!! If this is how they operate, avoid making an order......you will NOT be happy. I just called their (602)923-4198, with the same results, "leave a message". My next call is to my credit card company, AND the Better Business Bureau!

This is a small company--so, you may have to wait for delivery--their product is extremely well made and worth the wait. The reason I did not give them 5 stars is that it took three emails to get a response as to the delay--they need to work on letting people know the status of the order.

Ordered pillow on May 31st. After 3 weeks sent email and left a phone message with no response. Filed a dispute with my credit card company. If I could leave a minus star, I would.

Comme les autres ont déjà dit, une arnaque. Même si le site dit votre commande viendra vite, puis un mail arrive qui dit 'dans 21-25 jours'. Quoi ?!! Et voilà rien de tout arriver. Puis si on essaie contacter cette entreprise, on entend RIEN. THIS IS A TOTAL SCAM. No product arrives, the company does not respond.

Scam company. Will take your money and never send product.
Company also sends fraudulent emails regarding shipping status for product.

A wonderful product. I don't know how i slept all these years without it.
I have already recommended this pillow to multiple friends.
I see alot of reviews about slow shipping and poor communication.
Sit down and take a moment. If you want something right now, go to wallyworld and buy it. If you want something worth the wait then relax and it will come. Thank you pillow company.

Best pillow in the world for me is the Duplex. The company could improve on sending order verification as I got worried that my money disappeared and maybe the company didn’t survive since my last order a few years ago. Such relief they do exist and I am happy with the customer service I received after I contacted them.

I like my new pillow so far and seem to have less neck pain. Shipping took longer than expected, but the company sent an apology and gift certificate to make up for it.

The pillows are great, but the customer service needs help. I have called & emailed asking about my $20 coupon & if it had been applied & asking shipping details, i placed the order on 04/28/2019 and still have not heard anything from them.
Very disappointed.

Great product idea....adjustable height pillow. However, for me, the pillow is way too hot.

Fantastic product. I've been buying these pillows for family members and always have great reviews. You need to be patient on deliveries because they have high standards (true organic) on their raw materials and can sometimes have supply chain issues.