Pillowcompany 

Didn't get my pillow took my money. No return calls after multiple calls. Sometimes mailbox is full unable to leave message and no response to email. Still waiting for my pillow been about a month.

I placed an order, got an immediate confirm email, my CC was charged and after 3 weeks, 2 of them trying to contact the company via email and voice mail, with NO RESPONSE or communication about delivery I called my CC company and requested the charge be reverse, which is was. BTW, I was trying to leave another VM but received a message, Voice Mail Box is Full!! If I could have given a negative star I would have.

This people never sent the products I ordered, but they charged my credit card anyway. never buy from them

I never received my order. I sent emails to customer service, sent messages on Facebook page and called numerous times the phone number and left voice messages with no result. I had to call my credit card company and file a charge dispute.

Never received pillow. Never got a refund. Going to BBB. They basically stole my money. Beware!!!!!!

My purchase did not arrive. No response to my email inquiries.

The Pillow Company is asking me for a review. How priceless. It's been a month and I haven't received my pillow yet. I called twice and emailed once, no response. I do have one of these pillows and I love it, but their customer service is non existent.

I placed an order for a buckwheat hull pillow at the end of August 2018. After over a week I called to inquire about shipping. I left a message and got no response. I then emailed the company multiple times with my order number to inquire and go no response. I then used the chat feature on their website to inquire, and the only reply I received was an auto-generated reply stating they received my message. I then reached out to them on Facebook and sent them a message and got no reply. I have since called multiple times and left messages with my order number. My credit card has been charged and i have not received my item. I have ordered form this company before, about every 5 years i purchase a new pillow and have never received this horrible service. I will need to call my bank to reverse the charges for my item. I have lost all trust in this company.

Your product is great but dealing with your company has been extremely frustrating. You do not return calls or emails. The customer is left in uncertainty for days/weeks whether you received an order or when it can be expected. You generously gave me a gift certificate with my last order since it was such a hassle, but it can only be redeemed over the phone (which you do not answer or return).

Not at all happy with this company. I tried contacting them several times both by phone & email with no response.. I finally emailed them that I wanted to cancel the order I needed my order within a specific time period as it was a gift. After waiting 1 month it magically arrived. I never received a tracking number or notification that it had even shipped. Emailed them back & told them I was returning the unopened package. This company needs to communicate better with it’s customers. It may be a great product but I can’t wait that long to get it!!!

The delivery of my pillow was taking too long, I left a message asking for a delivery date, the next day I received an answer, the delivery was expedited, and I received my purchase and was given a $20 gift certificate...most kind.

The is great for the support of my neck . I had a pillow similar to my new one but it has worn out over the mamy years I had it.
Thank you

This is easily one of the worst customer experiences I've ever had. Very disappointed and do not recommend at all. We never received a tracking number until a month after the order. I sent multiple emails and called their customer service twice with no replies. I requested a refund because it was supposed to be a birthday gift and we bought from another company instead and have still not gotten a response.

Terrible customer service and terrible responses unless it was to purchase an item. They are unresponsive on the phone and via email. Also, package came in months late, after canceling the order with my credit card company. DO NO BUY FROM THESE GUYS

UPDATE: I received my pillow! They added a $20 gift certificate, which I appreciate very much! I am grateful to have a lovely pillow once again. The quality is still superb! I am giving 3 stars instead of 1 since communication is still an issue. Thank you Pillow Company, for coming through!!

I ordered over a month ago. I have left messages. I have emailed and no response. Very unsatisfied!!!

I placed an order for a buckwheat hull pillow on July 29 and my credit card was billed for the pillow on July 30. After a 2-week wait with no notification, I attempted to communicate with the company multiple times via phone and email and they did not have the courtesy or professionalism to respond to any of my inquiries. On August 25, I filed a complaint with my credit card company, which refunded me the cost of the pillow. Several days after the credit card refunded the money, I received a notification that the pillow had been shipped with an estimated delivery date of August 31. I assume I will receive the pillow in a few days but the experience has been so unpleasant that I will not purchase anything from this company in the future although I was highly satisfied with an earlier purchase from this same company. I would have patiently tolerated the delay in shipping if a representative had responded to one of my numerous inquiries and provided the status update I requested.

I ordered online and sent in my order and was charged immediately and have received nothing. I sent an email to the company asking for some idea of when I could expect my order and so far I've received no response except this inquiry about my opinion. I am a senior citizen and have limited money and really would hope to either get the merchandise I ordered or a refund. This is just not fair

Ordered pillow on July 13th and never received product. Called and left several voicemails with no contact back. Sent several emails to customer service inquiring about status of order and to date have had not contact from the company.

It's been almost a month and the pillow still hasn't been received.
I tried to call to find out the status and all I get is an answering machine.

Been a month almost to the date and have not received the product. Both called multiple times and left multiple emails and have not received notification from the company about whether product had shipped or is back ordered.