Platinum Car Centre UK Bewertungen 

Friendly and helpful, have had a great experience dealing with Platinum.

They were amazing the customer service from Neil the one we dealt with fantastic he helped me get my new car on fiance he went through a lot to get me my new car for me I recommend him 100 per cent lovely chap to chat too top marks

James and the team went above and beyond to make my new car purchase smooth. Thank you so much. Highly recommended

Everything about our experience was great. Ash took great care of us and we really felt supported and given all the information needed to make the right decision. We felt that they were very honest about all of their cars and thoughtful about which would be the best for us. Thank you 🙏

Dealt with the team here regarding a potential purchase and although didn't end up buying was impressed with the experience overall. Recommended.

Great team, really helpful and friendly. Loads of choice too!

This car has been very good.

Dreadful place and experience if I could have given it a 0 I would! USE AT YOUR PERIL!!! I made an appointment to travel down from Torquay to this place to buy a car that we had seen. They knew we were coming down, they even called me in the morning to check we were still coming at the appointed time! When we arrived on time, the Owner was on the phone agreeing the sale of said, same car to another person!!! No ethics or morals!!!! The other customers in the forecourt were disgusted too and walked away!!

If 0 star was possible I would be selecting that one.
After purchasing a car from here, it didn't even make it out of Plymouth before breaking down, awaited RAC to be towed back to the garage after waiting 10 hours. The following day they said it would go into the garage for checks to what had gone wrong . Weeks had passed and the communication had been shocking, we were constantly chasing it up and still nothing. We were promised the car was back road worthy and it would be taken out and used for a weekend before collection on the Monday. Monday came and no contact from them, we didn't hear until the Friday of that week after 5 weeks! . We had then collected the car , managed to get it home before it breaking down outside the house. After constant complaining about the car and checking the bodge repairs they had done. We had decided enough was enough and sent the car back and requested a full refund. They did everything in their power to force us to pick the car back up and to keep it, we were persistent in saying no. Eventually after weeks of pushing we got a refund but that wasnt before they had readded the car for sale! Since the car has been resold on , we then received our money back! Seriously avoid at all costs. They dont repair the cars , they just bodge them up . Oh and to add. The courtesy car they let us use was far from road legal, dodgy seat belts. Service lights flashing, broken bits, avoid like the plague.

DO NOT BUY A CAR FROM THESE PEOPLE!!!
i have had my car for 11months and have had endless issues the car is now of the road and i am taking the matter further! they should not be selling cars!

Absolutely horrible experience. Car had an issue they promised to fix- they didn’t.! Took all the money. The warranty it was sold with was also waste of time.
The warranty manager is a keyboard warrior They use this joke of a warranty manager to say take the car or take us to court!
Disgusting con artists - a fake salesman and a total disgrace. These cowboys give car dealers a bad name.!
Avoid this company at all costs!!!!

I would strongly advise anyone to think very carefully before buying a car from Platinum Car Sales.

I purchased a vehicle in February 2026, and what should have been an exciting purchase quickly turned into months of stress and inconvenience. Since buying the car, it has suffered multiple serious mechanical faults, including a head gasket failure and recurring oil leaks, requiring repeated repairs and leaving me without confidence in the vehicle.

After the number of faults and repair attempts, I exercised my legal right to reject the vehicle. Rather than resolving the situation promptly, I have been met with delays, investigations, and constant back-and-forth. Months later, I am still fighting to get the matter resolved.

To make matters worse, I currently can’t even retrieve my personal belongings from the vehicle because it has been taken to a specialist repairer, despite it being my property. During the investigation, they have also referred to damage on the front bumper that was already present when I bought the vehicle, which has nothing to do with the mechanical issues I raised.

The whole experience has been exhausting and incredibly disappointing. Customer service has been poor, communication has often felt like delaying tactics rather than trying to resolve the problem, and I have lost all confidence in both the vehicle and the dealership.

I expected a reliable car and good after-sales support. Instead, I’ve been left with repeated breakdowns, ongoing disputes, and months of unnecessary stress.

Based on my experience, I would not buy another vehicle from Platinum Car Sales, nor would I recommend them to anyone else

Warranty turned out to be useless, none of the faults were covered, company very difficult to contact, the Plymouth office were not replying to my phone calls. Still have after 3 months, I have not received the 2nd car key , they promised they would send it to me. I will never use this company again, I wish I had read other reviews before my purchase. It has cost me a lot of money in order to make the car roadworthy, I have nearly rebuilt it. The email. I received said it was general wear and tear, despite not working on the 2nd day of collection!

I purchased a Ford KA in February, and was told the usual spiel about a full MOT, service history, and warranty. This was my first car, and I went in blindly, trusting the car centre to help me. Within a month, I started having problems with the clutch. When I emailed, the car centre told me that I didn't have a warranty. I provided my documents, and they admitted that I had a warranty, but told me to sort it out through RAC. When I managed to get my car to a garage, the mechanics told me that there were so many things wrong with it- the clutch needed replacing, the rear wiper motor was broken, the suspension coils were corroded, and the brake pad was incorrectly fitted. All of these issues would have been clear at point of purchase, and could have been dangerous to me on the road. They had clearly botched the MOT, spray-painting over the corrosion and removing the rear wiper arm so that it wouldn't be tested. When I emailed them to request that they at least cover the cost of repairs, I was told that this was a totally normal procedure and they couldn't do anything to help me. They've lied to me time and time again, and are refusing to take any accountability or give me any compensation. They are practicing their business unlawfully, and I really believe that it could be dangerous. I was driving around with a frayed wire in my brake pad, and a worn clutch, and I had no idea. Do not trust these people, especially not for your first car. All they want is money and they will take any shortcuts necessary. They will not help you with any problems your car may have.

Was brilliant from beginning to end,the staff where so friendly throughout the whole process keeping me up to date at each stage and always got back to me quickly when I had a query they couldn't do enough for me Corey dealt with me and he was brilliant overall very very happy with the service and my new car thank you all

Went to buy car at Platinum car dealers Plymouth. Found the car we wanted took for test drive as offered. Carpets soaking wet car noise coming from back of car. Was told they would fix what needs doing and get it MOT’d.
Our car was losing water from coolant. Had it serviced at our local garage. They said they couldn’t find any water leaking out from car. So it could be head gasket. Big job.
While we were waiting for car to be Mot at Platinum Cars. We had a phone call from Platinum saying it had failed MOT and would take 2 or 3 days to fix.
We looked up MOT to find it was dangerouse and should not be driven. I started to get second thoughts about buying it. Our car was much nicer inside. Their car was tatty inside and yet it was 2 years younger than our car. Also it had key to open door and to start car. Our car had electric key and push button electrical start and was 2 years older. It was exactly the same car as ours. To look at.
I thought by law you could cancel a purchase within 14 days? We had only put a deposit down a very large deposit £4750 as asked. The car was £4995.
We text them to say we had changed our mind and did not want to buy the car. I had to go through the manager of warranty. Which I did and he said as in warranty we will keep £499 + VAT = approximately £600.
No one showed us any Warranty or told us about any Warranty before we put down deposit. In the Warranty it says it in the first paragraph they should have told us about the warranty. They didn’t!!
So they have kept approximately £600 of my money for what!! Getting one of there own cars MOT’d and roadworthy. If this is the law it needs to change. I get nothing except a £600 bill. I am going to fight this! But be aware.
Ask to read warranty before you give your money to anyone with regard to car dealers
They have not been fair, honest or up front with regard to this car deal.
Also, if you pay in house (meaning at the car dealers show room) you are not covered by 14 day return law to get all your money back.
This law needs to be changed to protect the consumer.

This review has taken a while because I wanted to be as thorough as possible.

Let's go back to August 2025: we bought a car from Platinum. Even after reading the bad reviews, we took a chance, but unfortunately, they are warranted.  

The first car we looked at was not suitable for our needs, so we were offered another car that was not on site but was due in within a few days.  Because we needed another vehicle as quickly as possible, we paid a deposit and waited for it to arrive.  Once we had the car's licence plate number, I checked its status via the AA car checker and the MOT on the government's website.  The MOT from July 25 listed advisories and a minor defect.  I was told the advisories would be put right when it went to the body shop and garage for its MOT.  

On the 12th August, the MOT failed due to major defects, and, strangely enough, almost all of the advisories had disappeared.  Initially, I was impressed that they had managed to fix several problems on the car.  The next day, another MOT was completed with a pass, and only the wing mirror damage was listed as an advisory.  I called to check on the status and was told the car would be taken to the body shop for work, including repair of the wing mirror damage.

Finally, the big day came (29th August 25), and we picked up the car.  The car looked good at first, but when we got home, we found a few issues.  I called Platinum and asked about some of the issues, but I was told to contact after-sales.  This is when the company starts to look dodgy: after-sales can only be contacted by email, and Platinum is not interested in any issues you have.  After sending an email and getting nothing in return except the normal deflection, I suspect the after-sales team is the boss, which explains why you can only contact them by email.

We found that none of the MOT advisories had been done, and the MOT centre (Richmond Brake and Exhaust Centre, Plymouth), whom I contacted, had removed all the advisories from the last MOT.  I also asked if they did a lot of business with Platinum, which the owner said they did. I did notify DVSA with all the information.

Personally, and overall, I have found Platinum Car Centre well deserving of the bad reviews. 

To finish with an overview: Deposits are non-refundable. They are reluctant to let you test-drive a vehicle. If you do, please ensure you're insured, as they don't provide insurance.  The vehicles were purchased at auction, so please check the vehicle details (GOV website, MOT, AA, etc.).  Expect to pay well over the vehicle's value, which also affects your insurance's valuation.  The warranty is a joke, and the after-sales service can only be contacted by email.  Expect the vehicle's problems will not be fixed before buying, only empty promises, and don't trust the MOT test results.  The main goal for Platinum is to buy cheap cars at auction and sell them well above valuation to make a quick profit with minimal liability and aftercare. 

Buyer Beware!

I write this review based on my own experiences with platinum car Centre.

I had been looking around for an approachable dealership and these looked the part.

Went back the following day to test drive a car I liked the look of and paid a deposit on the day after the brief test drive.

I was advised to pay for the car in advanced of collecting it which I paid the remaining balance on the car.

Since then some issues come up prior to signing over the vehicle in which I wasn’t happy about. I then withdrew my purchase after waiting 7 weeks and still no car. I have since been waiting on an agreed refund since 22/12/25. I had an email confirmation from them agreeing to refund the total paid.

We have been given promises on multiple occasions that it’s being processed and we are yet to receive any funds returned.

Avoid this dealership. Absolute scam.

Do not buy from this garage. Sold me a dodgy car im now stuck with, numerous repairs in first few weeks. Warranty doesnt exist! They hadnt paid the fee!! Found out when the warranty company emailed me to say they had no payment from them. Then they call u a liar in their response on reviews to discredit you like bullies. I waited a long time as to avoid doing this review, hoping they would be a good company in the end. I was wrong. Car still not fixed even after a diagnostic proving the damage was done prior to me buying. Avoid unless u want to waste ur money.