PolarPro Bewertungen 

With everyone ranting and raving about their products in the photo / video world I ordered a few products to test out myself, one product arrived with a broken cap and the other product was just faulty, I reached out to the customer service to see what my options were and they said all they can offer is a 50% discount on the damaged product, so i'd have to buy them again for half price but considering the polar pro shipping cost is about $40 because i'm based in the UK the discount becomes useless and i'm effectively still having to pay full price for something that was out of my control! They also block any negative reviews on their website so that doesn't make them seem like a trustworthy company!

Greetings everyone!
The defecting CP filter was sent to me by Polar Pro 2 months ago, and I wasn't aware of it until last week. I have emailed them five times, but I have not heard back. Currently, they do not offer phone support. They have terrible customer service, and I won't purchase anything from them. I would like to return everything I currently have if possible.
Purna

I use PolarPro matteboxes/filters at work. I figured I'd try out their new LightChaser Pro 15 for the iPhone 15. Tried to contact them via IG and here's the story: So, I sent one DM, then a few hours later commented a similar question on an older, but relevant, IG post that talked about LightChaser. No response, so then the next day I posted the question/comment on their most recent post. They hadn't responded to me and I needed an answer regarding the weight of the product (needed it because of the Cyber Monday deal). They'd respond to other recent comments but not my straightforward question. Whoever is running their social media literally flagged my question as spam (I had typed it out thoughtfully and respectfully, no "????", etc.), deleted it, and they had Instagram/Meta literally flag my account for a day for spamming. Are you kidding me? Disgusting, PolarPro. Horrible customer service. I couldn't imagine what it must be like to make a warranty claim with them. I purchase hundreds of thousands of dollars worth of A/V equipment for my job and will definitely steer clear of PolarPro (and encourage our employees likewise). Really didn't expect that.

Doing a fraud on Amazon. I recently ordered filters for mini 3 pro and got to know that the price in local store as well as their website is 300-400 dkk cheaper as what they are selling on their official store on Amazon. Would not recommend them. Go for freewell.

TRASH CUSTOMER SERVICE

There is no customer service at all. I emailed their customer service 5 minutes right after I place the order as I want to purchase a more expensive option.

They neglect my email and still send out the order. Their customer service is NOT replying any emails.

I've always used Hoya and always found them very stiff on and off the lense, great results but annoying to fit/remove.
For the same price bracket that I can afford $100-$150 my 1st Polar leaves every Hoya I've had in the shade.
Awesome, Beautiful to look at smooth on & off, perfect fit and finish. Results as good as my hoyas.
Now the problem! Do I blow my budget and replace all my Hoyas?

Ok , if you want to buy 1 phone cover with 2 basic Lense with a 30EURO shipping charges and 80Euro local custom fees for a total of 400euros.

All the best.

Very dissapointed! I wont recommend polar pro for anyone living in EUROPE.

Purchased their basecamp mattebox and I'm horribly disappointed they call this a pro product but it casts a vignette on 24mm cine lenses. I'm so disappointed.