My 3rd negative review because they answer comments pretending that they have sent you an email for further info and it is all a scam. Illegal taking of subscriptions without prior warning is a crimin... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Here I am again unfortunately. So after being a paid full membership user on preloved who leave reminders to keep renewing yr ads yet then never actually renew them for wks or months so absolutely no... Mehr ansehen
I cannot understand how you can pay for a service and then not actually get what you pay for, which is to have your adverts approved and posted. And of course, they completely ignore all your message... Mehr ansehen
Unternehmen hat geantwortet
I actually contacted preloved to cancel my membership, which I had had to sell a camper van. I sent my email into the ether without much hope of a reply... The representative, Megan, was in cont... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Buying or selling second hand? Preloved is packed with nearly new and really old bargains in over 500 categories. It's free to advertise so why not start turning your clutter into cash today. We're always eager to make your Preloved experience a positive one, so you can buy and sell easily.
Vom Unternehmen geschrieben
Kontaktinformationen
Vereinigtes Königreich
- www.preloved.co.uk
2,4
Mangelhaft
1650 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Scam always already sold
4. November 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello Claire,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account. Could you please update this review with an order number so we can resolve the issue for you?
We look forward to resolving this matter for you.
Kind Regards,
Preloved Team
I placed an advertisement two days ago…
I placed an advertisement two days ago and I am still awaiting approval from Preloved. I have contacted them multiple times, yet no one has taken the initiative to respond to me or reply to my emails. I have decided to give up and will no longer utilize their site.
3. November 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello
Thank you for leaving your review.
I am sorry to hear that there has been an issue with your order. We cannot currently locate your account, however if you could please update your review with your order number, we can certainly assist with this.
Kind Regards,
Natalia
Signed up and paid £15 for a…
Signed up and paid £15 for a membership, filled all my details in and started to place my items for sale, the next day cannot log in until i get a code sent to my address, this was over a week ago. Sent 3 emails with no response, shocking service, feel i have been scammed, going to stick to Vinted, at least they talk to you
2. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello John,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Too many adverts making it very…
Too many adverts making it very difficult to get around the website. Gave up in the end.
17. August 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hi Chris,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind Regards,
Stephen
I was so frustrated about not getting…
I was so frustrated about not getting into my’ preloved ‘ account until Katie came to my rescue. She was really fast to reply to my message and very helpful. I wish every company had a‘ Katie’ and would like to thank her again for her help .
Jane Cruickshanks
16. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Speed of response and care of the…
Speed of response and care of the customer service teaam
14. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Friendly, speedy and efficient.
Sally resolved my membership query very quickly and I’m happy with the efficient service I received from Preloved. Thank you!
Frances
2. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Katie!
Katie was very helpful at answering my queries on why some of my adverts were declined, very friendly and swift
30. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Leah
I am writing to express my sincere…
I am writing to express my sincere thanks for your prompt assistance with my recent advertising issue.
I had previously experienced a problem where my ad was not showing as live on the platform. I sent an email regarding this, and I was very impressed by the speed of your reply.
Thanks to the quick action and help, particularly from Megan, my ad is now live. I truly appreciate the excellent support I received.
Thank you again for your efficiency and assistance!
23. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sam
Great site
I didn’t find what I wanted but the site was easy to understand and navigate. Holly was really good at sorting out my problem when I wanted to cancel my membership due to financial reasons. I would join again in the future.
22. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sam
Responsive service
I needed to change my login email address, and Katie was quick to respond and gave great customer service.
17. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sam
Power crazy vindictive policing by admin
Suddenly being blocked from replying to sellers by power crazy admin who keep sending my messages to the 'messages not sent' folder when I haven't breached any of the terms of use, the acceptable use policy, or the listing guidelines.
Tried to sort it out by email but now the admin refuse to reply to me and they just keep blocking my messages.
I had been a paying member for 19 years and this vindictive behaviour has only just started.
Absolutely disgusted with this behaviour.
Have asked to make a formal complaint about it but they have refused to reply.
Would advise everyone not to use preloved because the admin team are evidently discriminating against certain members and arbitrarily applying 'rules' that are not stated in the terms of use, the acceptable use policy, or the listing guidelines.
ETA: This has not been 'handled' by your customer service team, they have refused to reply to me and have refused to tell me which parts of the terms of use, acceptable use policy, or listing guidelines I have breached.
16. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello Melindray,
Thank you for taking the time to leave your review.
I am truly sorry to hear about this issue. I have taken a look into this and I can see this has now been handled by our Customer Services Team for you.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Kind Regards,
Kayleigh
Holly at Preloved solved my issue…
Holly at Preloved solved my issue quickly and efficiently, great platform to buy and sell.
13. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Good customer service
There was a glitch in the system that was causing problems with my account. Holly was very quick to rectify this, and very helpful. Thanks very much.
14. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Sally is a superstar
Sally is a superstar, I couldn’t log in and got frustrated, I got a very quick email back from Sally and issues resolved before I could try to log in again.
Nice that staff from a site reply so quickly and friendly. 5* services .
Thanks sallllyyy
10. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello Kelly,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers. I have passed your feedback to Sally also, as she will be so pleased to read your kind comments.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
Excellent service easy to use
Excellent service easy to use
5. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello Sam,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
Prompt reply by Sally to an enquiry
Prompt reply by Sally to an enquiry
4. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello Derek,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers. I have passed your feedback to Sally also, as she will be so pleased to read your kind comments.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
Thanks Holly!
The helper at Customer Services was very helpful, also very quick to respond and solve my issue for me. Very easy process, thank you Holly!
3. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello Charli,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers. I have passed your feedback to Holly who will be so pleased to read your kind feedback.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
Katie who I coresponded with to…
Katie who I coresponded with to resolved a problem I had. She was very fast and efficiently. Emails was replied to with great speed.
Thanks again great advatising site.
3. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers, Katie will be so pleased to read this.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
I had a small problem adding photos to my advert
I had a small problem adding photos to my ad. I contacted Katie from the support department and thanks to her help everything became very easy. Katie advised me very politely what I could check and how to improve so that my ad would work fully. Everything else was very easy. Thank you for your help Katie. I recommend the service to all those who want to post an ad.
2. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Preloved
Hello Bigjack,
Thank you for leaving your 5* review!
It is always a pleasure to receive this feedback from our customers, Katie will be so pleased to read this.
If we can assist you with anything further, please do not hesitate to contact us and we will be happy to help.
Take care, and have a lovely day!
Kind Regards,
Kay
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.