ProBunga Bewertungen 48

TrustScore 4 von 5

3,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Working thru ProBunga is a strait forward and great experience. The flower arrangements are beautiful. Delivery is on point. I recommend - Dan J C

Bewertet mit 1 von 5 Sternen

Incompetent!! What was supposed to be a lovely surprise ruined by them sending a photo of the flowers after the delivery time which I assumed was at the recipients address. So I had to spoil the surpr... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Been getting Pro Bunga's excellent service to send hampers, fruit baskets and cakes to my beloved in Bandung. Always very happy and satisfied as the items are fresh, messages are well printed and deli... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Ordered flowers the night before the day on which I wanted the delivery to be completed. Flowers got delivered the very next day in the morning, as promised by the company. The little card and the... Mehr ansehen

Unternehmensdetails

  1. Blumenmarkt
  2. Blumengeschäft
  3. Blumenlieferung

Vom Unternehmen geschrieben

Probunga is one of the most prominent online flower shops in all of Indonesia. We deliver various gift items, including flowers, cakes, chocolates, and a lot more, across multiple cities in Indonesia to make your special moments with your loved ones memorable. On our website, you will find a wide range of flower bouquets, delectable cakes, chocolate baskets, and much more that will be suitable for all the important events and celebrations in the life of your friends and family.


Kontaktinformationen

3,8

Gut

TrustScore 4 von 5

48 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 83 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

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Bewertet mit 1 von 5 Sternen

Incompetent!

Incompetent!! What was supposed to be a lovely surprise ruined by them sending a photo of the flowers after the delivery time which I assumed was at the recipients address. So I had to spoil the surprise and ask them to look. It then transpired that the photo was taken at the flower shop!! The recipient then had to track down her own flower delivery. What should have been joy changed to stress. Now being delivered a day late with a piece of chocolate as compensation!!

7. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

They made it easy

They made it easy !
I ordered and put Address and they delivered and called to make sure all was good. They sent email with pictures to make sure all was correct! They delivered on same day and that was cool!

They just forgot the card 😅 so my gf was like why was there no card? In theory it could have been from anyone because she disnt get the card that i wrote online, so thay was a bit annoying. But it was hard to find a flower place online that accepted visa and these guys did! So im happy with everything except They forgot the card lol.

15. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very satisfied by the flowers delievery service

Ordered flowers the night before the day on which I wanted the delivery to be completed.
Flowers got delivered the very next day in the morning, as promised by the company. The little card and the flowers were as expected.
The follow up of the delivery by the team was on point via Whatsapp.
Overall a great experience

3. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Zero star even 1 star is too much.

Zero star even 1 star is too much.
Very disappointing experience with Probunga. The delivery was late, the flowers were not fresh, and the arrangement looked nothing like what was advertised. it just look like a mix of left over flower. This was for a special occasion and it ruined the surprise.

Customer service was unresponsive and did not take responsibility. For the price charged, this level of service is unacceptable. I would not recommend ordering from them unless significant improvements are made.

Already said bad customer service meaning not reply....

14. Februar 2026
Bewertung ohne vorherige Einladung
ProBunga-Logo

Antwort von ProBunga

Thank you for taking the time to share your experience. We sincerely apologize for the late delivery, the condition of the flowers, and the arrangement not matching what was advertised. We understand this was for a special occasion, and we are truly sorry that it affected your surprise.

We also apologize if our customer service did not meet your expectations. This is not the level of service we aim to provide.

Please contact us directly through our customer service at whatsapp or email, and our team will assist you and provide the best possible solution.

Once again, we sincerely apologize for the inconvenience and appreciate your feedback.

Bewertet mit 1 von 5 Sternen

Ordered flowers for Valentines Day 5…

Update: says to contact their customer service who still has not replied to my messages or missed calls from yesterday.
Ordered flowers for Valentines Day 5 days prior - Valentines happens to be on a Saturday this year. Nothing arrived for my partner, who now feels like I didn’t care about her.
There was no email confirmation of delivery or attempts.
I tried calling and messaging earlier in the day but apparently they dont work on weekends (even though it was Valentines Day which is a vital day for a flower shop).
I would pay double or triple to ensure flowers were delivered - really disappointed with the service here.

14. Februar 2026
Bewertung ohne vorherige Einladung
ProBunga-Logo

Antwort von ProBunga

Thank you for your feedback, and we sincerely apologize for what happened. We understand how important Valentine’s Day is, and we are truly sorry that nothing arrived for your partner—especially as this affected how she felt and put you in that position. That is not the experience we want any customer to have.

We also apologize for the lack of delivery confirmation and for the difficulty reaching our team. We understand how frustrating it is to not receive any updates on such an important day.

Please contact us directly through our customer service at whatsapp, and our team will assist you and provide the best possible solution.

Once again, we sincerely apologize for the disappointment and appreciate you bringing this to our attention.

Bewertet mit 1 von 5 Sternen

I ordered flowers on the 9th of…

I ordered flowers on the 9th of February to be sent on the 14th of February for Valentine’s Day. I did request that there would be sent between 2 and 5 pm. I sent an email to somebody and they got back to me straight away and told me that they couldn’t give me an exact time, but it will be sent out on the day between 9 am and 10 pm.

The flowers were not sent they were not received. I paid extra for a vase and also extra for delivery.

This was meant to be a first Valentine’s Day gift. I am so disappointed I would not recommend these very bad experience.

I should’ve come to trustpilot first and check the reviews clearly this is an extremely bad company.

14. Februar 2026
Bewertung ohne vorherige Einladung
ProBunga-Logo

Antwort von ProBunga

Dear Derek,
We are truly sorry to read your review and to know how disappointed you are. Valentine’s Day — especially a first one — is very special, and we deeply regret that your experience did not meet expectations.
As communicated earlier, during the Valentine’s peak period we are unable to guarantee specific delivery time slots, and deliveries are scheduled between 9am–10pm due to the extremely high volume. However, this does not change the fact that your order should have been successfully delivered, and we sincerely apologize for the distress this has caused you.
Please allow us to urgently investigate this matter — including the delivery status, the vase add-on, and the delivery charge you paid. This is not the level of service we aim to provide.
Kindly email us your order number at [your support email] so we can resolve this immediately, whether through a full clarification, compensation, or appropriate resolution.
Again, we are very sorry for letting you down on such an important occasion. We truly hope you will allow us the opportunity to make this right.

Bewertet mit 5 von 5 Sternen

very good experience with ProBunga

very good experience with ProBunga. Very prompt delivery, and didn't hesitate to contact me for clarification of the delivery address. First time ordering internationally. ProBunga has excellent service.

20. Jänner 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

They did very well

They did very well. There was a change in my order but they contacted me on WhatsApp to notify me and to confirm. Great service.

4. Dezember 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent

Excellent, prompt service with great communication

21. Oktober 2025
Bewertung ohne vorherige Einladung
ProBunga-Logo

Antwort von ProBunga

Thank you so much for your excellent 5-star review 🌸 We’re delighted to hear you were happy with our prompt service and great communication. We truly appreciate your kind words and look forward to serving you again soon 🙏✨

Bewertet mit 1 von 5 Sternen

Bad quality of flowers delivered in a…

Bad quality of flowers delivered in a birthday… I would never use them again

21. September 2025
Bewertung ohne vorherige Einladung
ProBunga-Logo

Antwort von ProBunga

We’re truly sorry to hear about your disappointing experience with the birthday flowers 🌸. Providing fresh and beautiful arrangements is something we take very seriously, and we sincerely apologize that we failed to meet your expectations. Your feedback is important to us, and we’ll be reviewing this issue with our team to improve our quality and ensure it doesn’t happen again. We deeply regret the disappointment caused.
–TeamProbunga

Bewertet mit 5 von 5 Sternen

Pro Bunga's satisfied customer

Been getting Pro Bunga's excellent service to send hampers, fruit baskets and cakes to my beloved in Bandung. Always very happy and satisfied as the items are fresh, messages are well printed and delivery is reliable. Thanks so much to all at ProBunga. Wish you could offer more items in future, like chicken essence and more other foodstuff... Will be patronising soon again... 😊

29. August 2025
Bewertung ohne vorherige Einladung
ProBunga-Logo

Antwort von ProBunga

Thank you so much for your continued trust and kind words 🌸 We’re truly delighted to hear that you’ve been happy with our hampers, fruit baskets, and cakes—freshness, reliable delivery, and thoughtful messages are what we always strive for. We also appreciate your valuable feedback regarding more product options like chicken essence and other food items. Our team will definitely take this into consideration as we grow. We look forward to serving you again very soon 🙏✨

Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service

8. August 2025
Bewertung ohne vorherige Einladung
ProBunga-Logo

Antwort von ProBunga

Thank you so much for the 5-star love! 🌟
We’re thrilled you had a wonderful experience with us — your trust means the world.
Can’t wait to serve you again with more beautiful blooms and smiles! 💐✨
— Team ProBunga

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