My experience today was really reassuring, Daisy White whom i spoke to on the phone guided me through the process of this (as needed this done ASAP to assist a property sale), She even kindly contact... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Making one call to a tenant over the telephone, with no confirmation to them or landlord by text, call or email is inadequate. My tenant waited in on the day he thought had been arranged which turned... Mehr ansehen
We use Openrent for all of our certification and inspection needs. Gabriella has been outstanding in sorting out all of our recent EICRs. She has saved us hours of frustration (electricians never re... Mehr ansehen
Unternehmen hat geantwortet
Took over 6 weeks to get my electrical certificates :( Engineer went on holiday forgetting to process them. Had to chase engineer 5 or 6 times for certificates. Still not showing on portal, so had... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Providing a National Solution for Property Certificates Carried out by professionals and backed up by industry leading technology to ensure a fast and high quality service.
Kontaktinformationen
182A High Street, BR3 1EW, Beckenham, Vereinigtes Königreich
- 02033978220
- info@propcert.co.uk
- www.propcert.co.uk
3,5
Akzeptabel
1395 Bewertungen
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great!
After a slightly nervous start, Natalya was extremely helpful in sorting out a very prompt appointment for me for an EPC assessment. Garath, the accredited assessor, rang, as promised, arrived exactly on time the next day, was very personable and helpful, and the certificate was available to view that same afternoon. Fantastic.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Propcert
Hi Sassy,
Thank you for your fantastic feedback. I’m really pleased to hear that Natalya was able to step in and arrange a prompt appointment for you, especially after the initial concerns.
It’s great to know Garath followed through as promised, arrived on time, and provided such a personable and helpful service, with your certificate available the very same day.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Antwort von Propcert
Hi Keren,
Thank you for your great feedback. I’m really pleased to hear you found the EPC process prompt, courteous, and efficient.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Quick resolution
My enquiry was picked up by Daisy White who resolved it quickly and rang me back as soon as it had been. Great service.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Propcert
Hi,
Thank you for your lovely feedback. I’m really pleased to hear that Daisy White was able to resolve your enquiry quickly and kept you updated with a prompt call back.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Booking my EPC report
I have booked my EPC report through propcert.
When I have made an enquiry Daisy Holmes has been very quick to respond which is quite something in todays world. So thank you Daisy.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Propcert
Hi Miss Marshall,
Thank you for your lovely feedback. I’m really pleased to hear you found the booking process straightforward and that Daisy Holmes was able to respond to your enquiries so quickly.
It’s great to know she provided such prompt and helpful support throughout.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Unhelpful and impractical.
Making one call to a tenant over the telephone, with no confirmation to them or landlord by text, call or email is inadequate. My tenant waited in on the day he thought had been arranged which turned out to be a miscommunication. I have had to pay a £90 call-out fee but will not try to rebook the appointment or use them again. Logging in to their website by own admission was not working at then time so I was not able to check appointment that way. Repeated emails to customer services, the last few of which they ignored. Unhelpful throughout.
18. Februar 2026
Bewertung ohne vorherige Einladung
Fantastic Customer Service
My experience today was really reassuring, Daisy White whom i spoke to on the phone guided me through the process of this (as needed this done ASAP to assist a property sale), She even kindly contacted an assessor to get a date and time fixed that worked around my needs.
an all round pleasant experience for someone who had no understanding of this process. Thanks so much Daisy..
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Propcert
Hi Shaun,
Thank you for your fantastic feedback. I’m really pleased to hear that Daisy White was able to guide you through the process so clearly and support you in getting everything arranged quickly for your property sale.
It’s great to know she was also able to liaise with an assessor to find a time that worked for you, making the whole experience as smooth and stress-free as possible.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
We always receive quick and friendly…
We always receive quick and friendly service from Propcert. Especially Daisy, whose response times are quick and helpful.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Propcert
Hi Zelda,
Thank you for your lovely feedback. I’m really pleased to hear you consistently receive quick and friendly service from Propcert.
It’s great to know Daisy has been especially helpful with her prompt responses and support.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Well done to Gabriella for finding me…
Well done to Gabriella for finding me another assessor at such short notice.
Very helpful.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Propcert
Hi Martin,
Thank you for your feedback. I’m really pleased to hear that Gabriella was able to arrange another assessor for you at such short notice and provide helpful support.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Daisy White
Daisy White was very helpful regarding my query and kept me updated throughout the day until it was sorted. Thank you Daisy!
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Propcert
Hi,
Thank you for your lovely feedback. I’m really pleased to hear that Daisy White was able to help with your query and kept you updated throughout until everything was resolved.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Amazing Customer Services from Daisy
Daisy was amazing. She resolved the issue I had really quickly and she even followed up to ensure I was happy and received my EPC.
Great customer service.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Propcert
Hi Chris,
Thank you for your fantastic feedback. I’m really pleased to hear that Daisy was able to resolve your issue quickly and took the time to follow up to make sure you received your EPC.
It’s great to know she provided such excellent customer service.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Great experience and service
Great experience and service, and price for my EPC. Had a tech issue accessing the certificate and Daisy was great in sorting it out for me
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Propcert
Hi Si,
Thank you for your great feedback. I’m really pleased to hear you had a positive experience with both the service and pricing for your EPC.
I’m also glad Daisy was able to quickly resolve the technical issue and get everything sorted for you.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Very professional and friendly…
Very professional and friendly services. Thanks to Daisy for pushing EPC through today, ahead of schedule
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Propcert
Hi Dave,
Thank you for your great feedback. I’m really pleased to hear you found the service professional and friendly.
It’s lovely to hear Daisy was able to push your EPC through ahead of schedule for you.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
My phone call was answered by Natalya Anderson
My phone call was answered by
Natalya Anderson was extremely helpful helping me to open my certificate as I’m not an IT person. Natalya was very calm and polite
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Propcert
Hi Umesh,
Thank you for your lovely feedback. I’m really pleased to hear that Natalya was able to help you access your certificate and made the process easy for you.
It’s great to know she was calm, polite, and provided such helpful support.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Daisy was extremely helpful in…
Daisy was extremely helpful in supplying in EPC to aid our tenancy move in for the landlord.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Propcert
Hi Alex,
Thank you for your feedback. I’m really pleased to hear that Daisy was able to assist you in providing the EPC in time to support your tenancy move-in.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
I dealt with Daisy Holmes from the Prop…
I dealt with Daisy Holmes from the Prop Cert team, was really impressed with the efficiency and speed of which she dealt with my questions and queries, I would recommend them for any property issues requiring certificates
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Propcert
Hi Spencer,
Thank you for your great feedback. I’m really pleased to hear that Daisy Holmes was able to deal with your questions and queries so efficiently and quickly.
We really appreciate your recommendation and you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Great customer service
Great customer service
Scarlett Marks, was very polite and helpful with my query and followed up with and appointment email. good service will use again.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Propcert
Hi Marie,
Thank you for your lovely feedback. I’m really pleased to hear that Scarlett was polite and helpful with your query, and that she was able to follow up promptly with your appointment email.
We really appreciate your kind words and look forward to helping you again in the future.
Kind regards,
Hayley
Customer Service Manager
Daisy was very helpful today and…
Daisy White was very helpful today and refunded me quickly, thank you Daisy!
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Propcert
Hi,
Thank you for your feedback. I’m really pleased to hear that Daisy White was able to assist you promptly and process your refund quickly.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Used Openrent for EICRs. Brilliant service from Gabriella.
We use Openrent for all of our certification and inspection needs. Gabriella has been outstanding in sorting out all of our recent EICRs. She has saved us hours of frustration (electricians never respond!) and time. Thank you Gabriella, you've done a brilliant job.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Propcert
Hi Eric,
Thank you so much for taking the time to leave such a fantastic review – we really appreciate it.
I’m absolutely delighted to hear how helpful Gabriella has been in sorting your recent EICRs and saving you both time and frustration. We know how challenging it can sometimes be coordinating with engineers, so it’s great to hear she’s made the process smooth and stress-free for you.
I’ll make sure your kind words are passed on to her – she’ll be over the moon to hear this.
Thanks again for your continued support, it really does mean a lot to us.
Kind regards,
Hayley
Customer Service Manager
Excellent customer service
Excellent customer service. Jordan dealt with my query quickly and courteously, went the extra mile to ensure all details on account were satisfactory. Much appreciated.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Propcert
Hi Joe,
Thank you for your lovely feedback. I’m really pleased to hear that Jordan was able to deal with your query quickly and courteously, and went the extra mile to make sure everything on your account was correct and satisfactory.
We really appreciate you taking the time to leave a review.
Kind regards,
Hayley
Customer Service Manager
Helpful Staff Member
Tracey Shaw is always very helpful and goes out of her way to try and resolve whatever the issue is. If she is unable to help she will offer support in where to get the issue resolved.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Propcert
Hi Sharon,
Thank you so much for taking the time to leave such a lovely review – we really appreciate it.
I’m absolutely delighted to hear that Tracey has been so helpful and consistently goes out of her way to support and resolve any issues you’ve had. That level of care and dedication is exactly what we strive for, so it’s wonderful to know she’s made such a positive impression.
I will make sure your kind feedback is passed on to Tracey – I know she will really appreciate it.
Thanks again for your support and feedback.
Kind regards,
Hayley
Customer Service Manager
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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