Property Stop Bewertungen 

83
TrustScore 4.5 von 5

4,5

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I found Property Stop (Richard, Esme & team) to be very helpful, quick in responding and informative. The Property Stop tenant portal was easy to navigate and sign what was required and this contribut... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Awful This company did not treat the tenants well they made false claims about items that were wear and tear.. They said mould was due to no ventilation and black marks above radiatirs were burning c... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We've been working with Property Stop for 18 years and they've been managing our properties in Chelmsford. We couldn't have asked for better property managers. As landlords, we have always found that... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

A very well looked after and happy tenant 😊 I rented properties with property stop in 2014 and 2023. Richard and the team are very efficient open and clear, understanding and helpful to make renting... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Immobilienvermittlung

Vom Unternehmen geschrieben

Established in 1996, Property Stop is one of the fastest-growing independent letting agencies offering property management services throughout the Essex region. With Property Stop, you will benefit from our proven track record of delivering outstanding letting & management services. With a head office based in the heart of Chelmsford City centre, we are able to offer our services throughout Essex specialising in Chelmsford, Braintree, Halstead, Witham, Colchester, Ingatestone, Brentwood, Billericay, Wickford, Basildon, South Woodham Ferrers, Danbury, Maldon, Southend On Sea, Stanford Le Hope & Grays. Co-managed & run by two Company Directors with well over forty years of combined agency experience. Property Stop and its trained team of experienced staff have your best interest at heart and our focus is solely on our clients. We prioritise customer service and relationship-building. By working closely with landlords, we tailor our services to meet your individual needs.


Kontaktinformationen

4,5

Hervorragend

TrustScore 4.5 von 5

83 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4,5

Alle Bewertungen

(83)

10 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

Poor customer service with people who have difficulty

A poor Company with poor staff have no time or patience for customers who struggle with paper work I am writing this review on behalf of someone who called up the company asking to book a viewing and they explained they have difficulty with spelling and asked for them to help over the phone and all they did was just tell them to find someone else to help and rushed them off the phone poor customer service don’t use this letting agents

18. Februar 2025
Bewertung ohne vorherige Einladung
Property Stop-Logo

Antwort von Property Stop

Thank you for leaving us feedback.

As you have chosen to remain anonymous we have reached out to you via Trustpilot requesting more information about your experience.

We do not welcome 1 Star reviews so by providing further information we can investigate your complaint. By doing so we can make improvements to our service to avoid future customers feeling the need to leave negative reviews.

We look forward to hearing back from you.

Best regards,

Property Stop

Bewertet mit 1 von 5 Sternen

The worst letting agents people and…

The worst letting agents people and leave them un the the hand nasty landlords,
I took property from them in Rectory lane , in 2021 and they did-not mentioned me regarding they just trap people for letting and don't deal with that afterwards, I The place i rented was the most uncomfortable place with no privacy , the landlord lied in the first day of entering the house that they didnt received the money i have to put scam claim through that i got my money however now i am struggling to get my deposit of £950 pounds , when i emailed them they mentioned they cannot help ,image below for reference of conversation , I had the worst
experience and am very angry but grateful left that Nasty country . Please BEWARE and don't let through them specially in corner flats in rectory lane , looks good from outside no lifts and parking in the top the lady managing the property is a nasty person. Plus these agency supports. Save yourselves from all mental problems

13. Februar 2025
Bewertung ohne vorherige Einladung
Property Stop-Logo

Antwort von Property Stop

Dear Shelly,

We are sorry to read of your negative experience of our service.

Having reviewed your property file we’ve identified your tenancy and understand you have recently vacated. Property Stop offer a number of different service options to prospective landlords. The landlord of your property is an experienced client who opts to use our entry level ‘Let Only’ package. For this service Property Stop advertise the property for rent, carry out accompanied viewings, reference check prospective tenants, draft the initial tenancy agreement for signature and register the damage deposit within The Deposit Protection Service custodial scheme.

Once the tenancy commences, Property Stop has no further involvement with the tenancy as the day to day management is handled directly by the landlord. This was made clear to you during your initial viewing before you even chose to proceed with a tenancy, as well as within all of the tenancy paperwork signed by yourself at the commencement of the agreement.

With this in mind your actual experience of Property Stop’s service would be limited to a short period of time in September 2021 from the point you booked an initial viewing to collecting your keys and moving in. I’m sure you would agree that this aspect of the process was handled professionally and at no point during your experience of our service did you feel the need to write a negative review.

Fast forward over 3 years, we understand that you have now vacated the property and are currently in discussions with your landlord over the return of your deposit. As Property Stop have not been appointed by the landlord to undertake a check out inspection or to handle negotiations over deposit related deductions we will be unable to offer you any assistance in this matter. As discussed with you this week when you contacted us, our advice would be to discuss matters with the landlord directly or take your own independent legal advice.

Comments relating to the property having no parking or lift seem somewhat irrelevant. The property was clearly advertised as having with no parking which is reflected in the market value of the property when compared to other properties in the area that offer parking. You also attended an accompanied viewing prior to deciding to proceed with a tenancy during which you accessed the property via the stairs and would have been aware the block has no resident lift.

Property Stop work hard to offer our landlords and tenants a professional letting service which is reflected in our numerous 5 star Trustpilot reviews. We can’t help but feel your review has been prompted by a disagreement between yourself and your landlord and is being aimed at the wrong party. As set out in this reply the events leading up to receiving your review are completely out of our control having ceased our involvement with your tenancy in September 2021. We would kindly request that you consider removing or amending your review to actually reflect the positive service you received from us.

Best regards,

Property Stop.

Bewertet mit 5 von 5 Sternen

Highly recommend

We have been with Property Stop for many years, the staff have always been very helpful and respond quickly with any queries or problems we have. Highly recommend if you are looking for a property manager or to rent a property.

27. Jänner 2025
Bewertung ohne vorherige Einladung
Property Stop-Logo

Antwort von Property Stop

Dear Martyn,

Many thanks for your 5 star review. We really appreciate your positive feedback.

Best regards,
Property Stop

Bewertet mit 5 von 5 Sternen

Totally recommend

Property-stop has proved many times over its teams know their business, always identifying the right tenant, workperson and procedures to ensure a good tenancy from a landlord's viewpoint. I particularly like that I have dealt with the same people at the agency over several years, not having to speak to someone new continually. I recommend their down to earth and professional staff/services.

3. Jänner 2025
Bewertung ohne vorherige Einladung
Property Stop-Logo

Antwort von Property Stop

Dear Elaine,

Thanks for your review, it's very much appreciated.

Best regards,
Property Stop

Bewertet mit 5 von 5 Sternen

Always a great service

Property Stop supports us with our rental properties and has always provided excellent service. Their staff keep us well-informed and are always friendly and professional.

24. Jänner 2025
Bewertung ohne vorherige Einladung
Property Stop-Logo

Antwort von Property Stop

Dear Jo,

Thanks for your kind review and continued business.

Best regards
Property Stop

Bewertet mit 5 von 5 Sternen

Excellent staff

The staff at Property Stop have always been very responsive and helpful to responses we have had. We have used them for over 18 years and have always been very happy with their work and staff. Highly recommend if you are looking for a property manager or to rent a property.

3. Dezember 2024
Bewertung ohne vorherige Einladung
Property Stop-Logo

Antwort von Property Stop

Dear Kenna,

Thanks for the review.

Best regards,
Property Stop

Bewertet mit 5 von 5 Sternen

Excellent Property Management Company

I have used this company for the last 3 years. They found very good tenants for me. The staff are professional and friendly. Communication is good.

15. Jänner 2025
Bewertung ohne vorherige Einladung
Property Stop-Logo

Antwort von Property Stop

Dear Chris,

We really appreciate your review.

Many thanks,
Property Stop

Bewertet mit 5 von 5 Sternen

Simply the best client experience

I have been working with Property Stop for 10 years. Their client service is excellent. They are always available and respond quickly to all my enquiries. Their advice on working through tenant issues has always been sound and in my opinion fair for all parties. I would strongly recommend them to anyone I know.

11. Jänner 2025
Bewertung ohne vorherige Einladung
Property Stop-Logo

Antwort von Property Stop

Dear Tristan,

Thanks very much for the review.

Best regards,
Property Stop

Bewertet mit 4 von 5 Sternen

We have been with property stop for a…

We have been with property stop for a number of years now and have been very pleased with the team of Stuart, Maizie and Tara who are always very helpful in sorting out any problems They also reply quickly to any queries.

10. Jänner 2025
Bewertung ohne vorherige Einladung
Property Stop-Logo

Antwort von Property Stop

Dear Doreen,

Thanks for your kind review.

Best regards,
Property Stop

Bewertet mit 5 von 5 Sternen

I have used Property Stop for quite a…

I have used Property Stop for quite a few years. They are very professional, helpful and efficiently. I can't recommend them highly enough.

10. Jänner 2025
Bewertung ohne vorherige Einladung
Property Stop-Logo

Antwort von Property Stop

Dear Michelle,

Many thanks for leaving a review.

Best regards,
Property Stop

Bewertet mit 5 von 5 Sternen

Total professionals

These guys have let my properties for me over the last 25 years and have been fantastic throughout. They are a great sounding board if an issue arrises and are able to come in with the correct 'fix' whenever needed. The new letting process is made easy and i am lucky enough to never get voids based on the management of PS. I can't recommend Stuart, Paul, Esme, Maizie and the whole team enough. Thanks guys!

3. Jänner 2025
Bewertung ohne vorherige Einladung
Property Stop-Logo

Antwort von Property Stop

Dear Iain,

We really appreciate your kind words.

Best regards,
Property Stop

Bewertet mit 5 von 5 Sternen

Very professional service

I have been very happy with Property Stop over the past few years. I can recommend them without hesitation if you are looking to rent.

3. Jänner 2025
Bewertung ohne vorherige Einladung
Property Stop-Logo

Antwort von Property Stop

Dear Richard,

Many thanks for taking the time to leave us a review.

Best regards,
Property Stop

Bewertet mit 5 von 5 Sternen

Excellent Customer Service

I would recommend Property Stop to anyone without hesitation. The team are extremely helpful, friendly and professional. They go above and beyond to help with any queries. Having my property rented with them gives me great peace of mind.

31. Dezember 2024
Bewertung ohne vorherige Einladung
Property Stop-Logo

Antwort von Property Stop

Dear Nathan,

Many thanks for your review.

Best regards,
Property Stop

Bewertet mit 1 von 5 Sternen

Be careful renting through Property Stop!

There were so many issues in the time we rented with Property Stop, but I'll just highlight a couple as I feel like they're important for people considering renting through this company as we found the service quite dishonest.

One thing we were told on viewing is we were allowed to hang art on the walls as long as we filled the holes and touched up the paint on leaving. We filled in the holes and requested the exact paint colour several times in which they claimed the landlord wasn't responding. I then said I'm happy to buy what I thought would be the closest match if they aren't willing to tell us the paint colour and they recommended we didn't do this. They then took money from our deposit because of this.

Secondly and most importantly they asked if we wanted to extend our tenancy which we agreed to a 6 month extension. 2 weeks before the date of renewal they send us the new agreement to sign which had an increased monthly rate. We responded and said we were not informed of a price increase and we were told it was non-negotiable. So we therefore stated that because we were not informed we no longer wish to go ahead with the extension of the agreement.

They ended up saying we didn't give them a months notice (how would this be possible if we're only informed of the increase 2 weeks ahead of the renewal) and they took our entire deposit through these dishonest methods which we feel were completely unfair. So be careful if you do choose to rent through Property Stop.

On top of this we requested something be fixed and it wasn't so we had to get someone in to fix it ourselves, we could only use the internet provider for the building which left us without internet for about a month (not ideal considering we work from home and we spent loads on hot spotting the date from our phones), and the window didn't' fully close which we continuously mentioned and they didn't fix so the property was freezing some months and cost us a fortune on bills. So realistically not only did they take our full deposit but we also had to spend a lot of money on all the other issues.

28. Dezember 2023
Bewertung ohne vorherige Einladung
Property Stop-Logo

Antwort von Property Stop

Dear Alistair,

I’m sorry to read of your dissatisfaction with the service you received as a tenant whilst renting through Property Stop back in 2023.

Within the tenancy agreement you signed it makes it very clear that you are not permitted to drill or fix any items to the walls without obtaining prior written consent from the landlord or agent. In your case it appears you signed your tenancy agreement and never requested consent to affix any items to the walls. In most cases a landlord will allow this provided when vacating the property is returned as it was at the commencement of the tenancy. In your case the property you rented was a brand new apartment and upon vacating we found 60 filled drill holes within the property. It was therefore necessary for the landlord to make a charge for repairing the decorative damage.

We appreciate that you felt the landlords claims over your deposit were unjustified and it was agreed that to resolve the matter your case would be referred to ‘The Deposit Protection Services’ dispute resolution. You agreed to use this service on the understanding that the case would be reviewed by an independent adjudicator who would review both parties’ evidence submissions and make a judgement over how the deposit funds should be distributed.

By entering into this process, Property Stop was able to present sufficient evidence to demonstrate that we acted professionally and in accordance tenancy law. The Deposit Protection Service awarded your deposit in favour of the landlord as they deemed their claim was completely justified and that Property Stop had acted correctly in the way we managed the situation.

When managing a tenancy on behalf of a landlord any maintenance reported to us is shared with the landlord. Property Stop will then take instructions from our client to appoint contractors to undertake any required works. As the agent we are not able to instruct works without a landlords approval so we can only apologies if something you reported was not dealt with whilst you occupied the property.

The property you rented was within a block of leasehold apartments which we understand to be serviced for broadband by Hyperoptic. As your tenancy agreement doesn’t include broadband, any issues with the service you received from the provider or problems with the infrastructure within building would be down to either Hyperoptic or the building management company to address.

Best regards,

Property Stop.

Bewertet mit 5 von 5 Sternen

Great letting agent

Great company to use use as your letting agent if you are a landlord. Great communication and respond to you very quickly. At the end of a tenancy they re-marketed the property quickly to find a new tenant. Looked after my interests as a landlord when a tenant vacated and left the property in an undesirable condition.

19. Dezember 2024
Bewertung ohne vorherige Einladung
Property Stop-Logo

Antwort von Property Stop

Many thanks for taking the time to leave us a review. We appreciate your positive feedback.

Best regards,
Property Stop

Bewertet mit 5 von 5 Sternen

Exemplary

I would certainly highly recommend the management services of Property-Stop. It has been a pleasure to deal with them over the past several years. All staff consistently respond to requests and enquiries promptly and have been very helpful and professional, leaving me free of concerns. I would say Property-Stop have exceptional commitment to service and go above and beyond. Special thanks to Stuart, Tara and Maizie.

17. Dezember 2024
Bewertung ohne vorherige Einladung
Property Stop-Logo

Antwort von Property Stop

Thanks very much for your kind words. It was a pleasure working with you.

Best regards,
Property Stop

Bewertet mit 5 von 5 Sternen

Excellent Service

As a current client of Property Stop, I cannot speak highly enough of the service they offer. What sets them apart is the level of professionalism that they adopt in all areas of their work. Richard, Jill, Esme et al are always available to help, offer expert advice and to suggest solutions to all property related issues.

9. Dezember 2024
Bewertung ohne vorherige Einladung
Property Stop-Logo

Antwort von Property Stop

Dear Neil,

Thanks for your kind review.

Best regards,
Property Stop

Bewertet mit 5 von 5 Sternen

Best letting agency I have experienced

Best letting agency I have experienced. They are very organised and professional. They were very helpful and responsive to emails. When we had issues with the boiler in the property, a staff at Property Stop was able to help us resolve it.

15. Dezember 2023
Bewertung ohne vorherige Einladung
Property Stop-Logo

Antwort von Property Stop

Dear Mase,

We really appreciate your kind words. Thanks for taking time to leave us a review.

Best regards,
Property Stop

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