Poor quality springs despite claims
Sadly bought a set for my BMW Z3. Garage says they are sagging and the ride height is wildly different in all 4 corners. Not the first time they have had issues with this brand it seems.
They have a returns policy, but that means the extra cost of removing the springs, then putting something in their place before getting the replacement ones and the associated cost of refitting those ones instead - which also may end up defective.
They claim the Z3 has a natural lean, mine didn’t before these springs and the garage themselves said defective.
Don’t scrimp, buy some springs from a proper brand. What extra you spend you will save in having to redo the job 3+ times.
Antwort von Prosport Performance Ltd
We are sorry to receive this review. We'd first of all like to say that our offer to try to resolve the situation remains in place. We must, however, address some of the points made in the review.
Our springs are manufactured by an OEM spring manufacturer using the same materials and testing methods as for the springs they make for some major vehicle manufacturers, all under the quality control standards imposed by ISO9001:2015. All products are also certified by TUV to comply with German road traffic regulations (StVZO), some of the most stringent requirements in the automotive world.
We would be able to supply replacement springs as required which would not require the lengthy process described in your review.
The BMW 'lean' is not a 'claim' made by us, it is a well-documented characteristic of various BMW models. We did provide some information to show that there are many articles and forum chats online, independent of our company, that we hoped would show that it is not something we have made up.
Finally, we consider ourselves to be a 'proper' brand. We have been selling suspension lowering products since 2005, amassing over 180000 unit sales to date. Yes, things can go wrong, but we are proud of the quality and reliability rate of our products and will always try to work with our customers to resolve any queries.
We encourage you to contact us again to try to find a way forward on the issue you are experiencing and assure you of our best intentions at all times.