Protyre Autocare - Isle of Wight Bewertungen 

Car was taken for tracking.
Operative, I won't call him a mechanic, forgot to release the rack boots when he adjusted the tie rods.
Boot twisted and was pulled off the steering rack.
When I rang up to complain I was told to bring it back .I did.
Idiot on reception, Ben, treated me as if I had just brought a puncture it, his main concern was I had left the keys in the car and he couldn't put a label on them.
After a few choice words he agreed to a full refund. 4-7 days he said. Going on holiday for two weeks. If not in my bank when I get back I will be having more words with Ben.

A great team, great service, helpful and reliable. Competitive prices.

I was recieved well told roughly how long it would take to fit the tyres very pleased with the work carried out.

Booked an MOT, turned up half hour early and they fitted me in. Polite and professional. Will use again.

Booked online for 2 new tyres to be fitted and free wheel alignment check
Dropped car off and job was completed in half an hour

Very professional service from pleasant staff. Thank you.

Work was carried out to a good standard and in a prompt time frame.

Quick reception, no waiting to assess problem, tyre replaced in 15 minutes. Staff helpful and knowledgeable throughout.

Quick service, good prices, tyres are just expensive things!

Very good quality service had two front tyres renewed in quick time

Mechanic did job at appointed time ,job done efficiently .

Following a flat tyre that couldn't be repaired, I contacted Island Tyres before 9am. Premium tyre fitted at 10:30 the same day at a first class price. Staff were very helpful and a pleasure to deal with. Highly recommended. Thanks chaps!

The job was done how I expected it to be done.

In previous experiences having tires changed, I always dreaded knowing the car was going to be raised using a trolly jack under the chassis seam and not by a proper support stand where the weight is meant to be supported. So on that point alone, a more pro approach. The company was offering a better tyre option for the price, so I got upgraded to a higher efficiency tyre for the same price. Also the wheels were handled thoughtfully and not just yanked off, thrown into the machine and processed like a tyre changing race.... It was orderly and considerate... no unexpected surprises or upselling anywhere.... How it should be done really

Great experience thank you.

Protyre looked into the issue and clearly instructed what needed to be done.

On arrival at reception the person who unlocked the doors, was the same oerson who checked me in for the car service was quite rude. He had two doors to unlock, he unlocked the door I was waiting at and walked away to the other door, unlocked it and also opened it for people waiting there. I could've passed this off, but he then promptly told me "that man was first" not pleasantly and no eye contact no smile nothing. This continued whilst he checked in my car. Never seen him before, don't know him and never offended him in a prior life🤷🤦‍♀️. Basically have a bad morning on your own time. Especially when I eventually ( dropped car off at 08.30am and picked it up at 2.45pm)got the car back the bill was £500 . So much for "just" a service😫🙄.

Where do I start on the 28/07/25 I had pre booked mot and service dropped car off at 8.45 as asked they done mot straight away went back about 2hours later see car out front spoke to customer service they said they have still got to service car and it needs 2 new tires told them ok just do what you have to do went back again 2 hours later car still sitting in work shop not been touched everyone just walking round like headless chickens eventually they started service and changed tyres I eventually got car back at 2.30pm when I got the bill oil filter not changed nor air filter witch I have never heard of what is the point in changing oil without oil filter. Plus I had special offer £10 off mot but noticed been charged for it my grandson used to work there so I know the the place fairly well but it just seems nobody cares at all absolutely no enthusiasm in the place .sorry for such a long rant but not impressed at all so will be taking my car elsewhere in future yours mr Michael Warren
Car reg m1owj

happened on time and right on schedule.