Psymplicity Bewertungen 255

TrustScore 4.5 von 5

4,7

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I would recommend Psymplicity to everyone stuck on endless pathways and feeling lost and hopeless. The team at Psymplicity are exceptionally trained and make the process stress free. I am sure all of... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I found Psymplicity Healthcare easy to deal with. Staff was helpful when answering all my questions. My son was able to speak to doctor openly as he felt comfortable. Great service!!!

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I've been a patient for i think 3 years now. Phone numbers and email addresses work, easy to talk to a real person who resolves questions effectively. The life admin aspect of it works well. I've ha... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I cannot speak highly enough of the care I’ve received from Dr Beider. I came to him during a very difficult and unstable period, and from the outset he was calm, professional and incredibly reassur... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Psychiatrische Klinik
  2. Psychiatrische Versorgung
  3. Psychiater
  4. Psychologe
  5. Psychotherapeut

Vom Unternehmen geschrieben

At Psymplicity we have a dedicated team of highly trained psychiatrists, psychologists and psychotherapists who are here to help. Our team are committed to the wellness of our patients and their loved ones through prevention, intervention, education, and treatment. We are there to provide you with advice on behaviour management, medication treatment and development of skills and strategies to help manage thoughts, emotions and behaviours that impact your mental health. Your appointment can take place from the comfort of your own home via video call. Our clinicians will provide you with a warm, reliable, and caring environment which is a safe space for you to discuss your concerns, find the support you’ve been looking for and take the next step along the path to better health and happiness. If you are feeling low, struggling with mental health concerns you cannot explain or just need someone to talk to, please reach out to us on 020 7118 0407, our Patient Care Team will match you with one of our consultant psychiatrists or psychotherapists. We are with you on your journey


Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

255 Bewertungen

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Bewertet mit 5 von 5 Sternen

If there was a 10 star rating I would give that!

I've had such a positive experience with my doctor and his team, and I wanted to share it. What truly sets my doctor apart is his genuine understanding of how my personal life can significantly impact my mental health. He takes the time to listen and really hear me, and he validates my experiences. This makes a world of difference in my treatment.

When I've needed adjustments to my prescription schedule, whether monthly or bi-monthly, he's always been incredibly sympathetic and trusting. He treats me with respect and dignity, acknowledging me as a human being navigating mental health challenges, rather than just a patient file. This stands in stark contrast to some online psychiatric services I've encountered, where I've felt hesitant and judged.

Beyond my doctor's care, I honestly don't know what I would do without the administrative team. They are absolutely incredible! Their efficiency and dedication are truly remarkable. The teamwork they display is evident in how seamlessly they handle every request, even last-minute ones.

They've been a tremendous support, helping me with every task, no matter how big or small. They are a vital part of my positive experience at this practice, and I'm so grateful for their hard work and compassion.

16. Februar 2025
Bewertung ohne vorherige Einladung
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Antwort von Psymplicity

Hi Serhat,

Thank you so much for this wonderful feedback. We are so pleased that we've managed to help you and will continue to support you.

Best wishes,

The Psymplicity Team

Bewertet mit 5 von 5 Sternen

Great consultation experience for an international family

I'm the guardian of a 14-year-old girl who came to the UK to study 3 years ago, and I have attended the appointment with her and her mum with Dr Resham Abbasi. We had a very thorough session and Dr Abbasi is highly professional and attentive and was able to understand the issues she was facing as an international student from a different cultural background, which is very important for the family. She was able to give an accurate assessment of the child's situation and her recommendations were helpful and valued by the family. Overall, the family was grateful for the patience and kind support from Dr Abbasi and would highly recommend her for international families.

15. Jänner 2025
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Antwort von Psymplicity

Good afternoon,

Thank you so much for this brilliant feedback. We are so pleased the appointment with Dr Abbasi went well.

Kind regards,
Psymplicity Management

Bewertet mit 5 von 5 Sternen

You can't go wrong with Psymplicity

My experience with Psymplicity has been outstanding. The clinician was exceptionally knowledgeable and experienced, creating a safe, supportive environment where I felt comfortable sharing my concerns. Their attentive, empathetic listening made me feel truly heard and understood, which was incredibly reassuring. This compassionate approach helped address my issues with genuine care, leading to an effective treatment plan tailored to my needs. The admin team was also efficient and responsive, ensuring a smooth, stress-free process from start to finish. I’m extremely satisfied with the care I received and would highly recommend their services.

3. Februar 2025
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Antwort von Psymplicity

Good morning John,

Thank you so much for leaving us a review! We are so pleased to hear about your positive experience with our service.

Kind regards,
Psymplicity Management

Bewertet mit 5 von 5 Sternen

Solid care provider

I've been a patient for i think 3 years now. Phone numbers and email addresses work, easy to talk to a real person who resolves questions effectively. The life admin aspect of it works well.
I've had the same doctor through diagnosis and starting medication. He answers emails and I feel he knows me personally. I am still waiting on NHS services to take over my consultant level care and I'm glad the private provider I chose has turned out to be reliable and efficient as I'm still having to pay for reviews.

3. Februar 2025
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Antwort von Psymplicity

Good morning Philippa,

Thank you so much for your valuable feedback. We are so pleased that we have been able to provide such great care for so long.

Kind regards,
Psymplicity Management

Bewertet mit 5 von 5 Sternen

Appointment

Effective clinical care, and smooth reliable communication with admins.

31. Jänner 2025
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Antwort von Psymplicity

Dear Samir,

Thank you so much for your review! We are so pleased we were able to help you.

Kind regards,
Psymplicity Management

Bewertet mit 5 von 5 Sternen

Dr Mihaylova made me feel very…

Dr Mihaylova made me feel very comfortable aboutr discussing my mental health and how we could improve, firstly without medication but also discuss all other options available. I highly recommend taking the first step and book an initial consultation.

22. Jänner 2025
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Antwort von Psymplicity

Good morning,

Thank you so much for leaving us a positive review! It is great to hear about your experience with Dr Mihaylova.

Kind regards,
Psymplicity Management

Bewertet mit 5 von 5 Sternen

They were helpful and treatment was…

They were helpful and treatment was spoken and was giveing me a idea of how I can help and all over fantastic service

22. Jänner 2025
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Antwort von Psymplicity

Hi Karina,

Thank you so much for your positive review. We are pleased to hear about your experience!

Kind regards,
Psymplicity Management

Bewertet mit 5 von 5 Sternen

Great service!

It was really easy to book and pay for my appointment online. I was seen quickly and was able to have my appointment via Zoom. Dr Duffett was kind. He listened to me carefully, provided sensible advice and reassurance, and issued my prescription the same day.

16. Jänner 2025
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Antwort von Psymplicity

Hi Sharon,

Thank you so much for leaving us a review! We are delighted to hear that you are happy with your experience with Dr Duffett and the speed of the prescriptions process.

Kind regards,
Psymplicity Management

Bewertet mit 5 von 5 Sternen

Help...FINALLY

We've been stuck for so long and now we finally have the help and light at the end of tunnel.
They've been great and everything was so easy.
Thanks so much!

8. Jänner 2025
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Antwort von Psymplicity

Good afternoon,

Thank you so much! Great to hear about your positive experience.

Kind regards,
Psymplicity Management

Bewertet mit 5 von 5 Sternen

Great help fast response.

Great help fast response.

6. Jänner 2025
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Antwort von Psymplicity

Hi Simon,

Thank you so much for this valuable feedback. We are so pleased you had a positive experience.

Kind regards,
Psymplicity Management

Bewertet mit 5 von 5 Sternen

really prompt service

really prompt service, informative and checked up on day of appointment, good correspondence, dr pandis was great, i felt listened to and understood

9. Dezember 2024
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Antwort von Psymplicity

Good morning,

Thank you so much for this brilliant and valuable feedback. We are so pleased about your positive experience.

Kind regards,
Psymplicity Management

Bewertet mit 5 von 5 Sternen

They get stuff done

They get stuff done. ADHD needs attention and they are reliable

5. Dezember 2024
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Antwort von Psymplicity

Hi Aaron,

Thank you so much for this brilliant feedback!

Kind regards,
Psymplicity Management

Bewertet mit 5 von 5 Sternen

Exceptional

Exceptional team. My clinician helped me to understand things about myself that I never previously had answers for. Would recommend Psymplicity to anybody who is seeking an ADHD assessment and is able to go privately.

25. November 2024
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Antwort von Psymplicity

Hi Abel,

Thank you so much for this valuable feedback. We are so happy about your positive experience.

Kind regards,
Psymplicity Management

Bewertet mit 5 von 5 Sternen

Dov Levy was very proactive on chasing…

Dov Levy was very proactive on chasing my diagnosis letter which was needed with urgency, my experience prior to diagnosis with Dr Richard Duffet has also bene amazing, so far I would recommend psymplicity and special thanks to Doy levy for outstanding customer service.

25. November 2024
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Antwort von Psymplicity

Hi Rafael,

Thank you for this brilliant feedback! Great to hear that Dov was able to help you and that you are happy with your experience with the company as a whole.

Kind regards,
Psymplicity Management

Bewertet mit 5 von 5 Sternen

Safe, professional and efficient.

After some consideration and complex circumstances I decided to go privately. This was/ is a serious financial investment for me, but to date I can share that it's been worthwhile and valuable.
Efficient, thorough, professional, empathic, assuring, caring and validating.
The outcome redefined my recent history and gave resonance and clarity to my difficulties as I finally accept and absorb the fact that I needed to access help.

13. November 2024
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Antwort von Psymplicity

Good afternoon Julian,

Thank you so much for providing us with this valuable feedback. We are so happy to hear about all the positive aspects of the care you have received.

Kind regards,
Psymplicity Management

Bewertet mit 5 von 5 Sternen

The Admin where very tolerant and…

The Admin where very tolerant and helpful. and Dr Resham Abbasi who is the CHAMS accessor was very efficient and good.

10. Oktober 2024
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Antwort von Psymplicity

Hi Annabel,

Thank you so much for your positive feedback. It is great to hear about your experience with Dr Abbasi and our admin team.

Kind regards,
Psymplicity

Bewertet mit 5 von 5 Sternen

Excellent

Absolutely excellent institution with a wide range of support. My diagnosis was handled in a professional and prompt manner. Would absolutely recommend personally.

1. Oktober 2024
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Antwort von Psymplicity

Hi Jonathan,

Thank you so much for your positive feedback. It is great to hear about your experience.

Kind regards,
Psymplicity

Bewertet mit 1 von 5 Sternen

Seriously let down by this service

I've been a patient of Psymplicity for over 2 years. I'm prescribed medication via shared care. This has been fine up until the recent medication shortage. My GP agreed to switch me to short acting medication (same drug & same dose), but just needed the 'ok' from my psychiatrist.

On 30.08.24 I called to make this simple request, I have since chased this up a further 4 times and still not received any response from my psychiatrist.

I have been without medication for over 2 weeks now, this could have been easily sorted out before it ran out. I am at a loss as to what to do- how can a psychiatrist just ignore their patient? Or is my psychiatrist on long term sick leave or deceased? No one seems to know... I do know I'm being treated appallingly.

I hope this review actually gets someone at Psymplicty to take action. Ps. I am fully up to date on my annual psychiatrist reviews.

24. September 2024
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Antwort von Psymplicity

Hi Abi, we are fully aware of this issue and doing all we can to get communication from the Psychiatrist. We are just as frustrated as you are since we obviously cannot feed back without their input. We have escalated this internally to ensure it gets resolved without further delay.
We are really sorry for the frustration, anxiety and detriment to your mental health caused by this delay.
We will be in touch tomorrow with an update and hopefully input from your doctor. We will also consider transferring your care since this is clearly unacceptable.

Best wishes,

The Psymplicity Team

Bewertet mit 4 von 5 Sternen

Very happy with this company

Very happy with this company. The reason for 4 and not 5 is the Doctor was tardy with the report. Ed(Manager) and his admin team were excellent. Always friendly and polite. Extremely helpful and professional. Thank you. Phillip

15. August 2024
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Antwort von Psymplicity

Hi Phillip,

Thank you so much for your positive feedback. It is great to hear about your experience and we will take onboard the feedback about the report. It is always important to us to have this sort of visibility so that we can improve our services going forward.

Kind regards,
Psymplicity

Bewertet mit 1 von 5 Sternen

Absolute charlatans

Absolute charlatans. Disgraceful company who are simply out to get as much money as they can from people with absolutely no compassion or care for patients. I paid a £50 prescription charge just for them to issue the prescription, which I still haven’t received, only for them to tell me I needed to pay a further £285. I cannot afford this but they refuse to refund the £50 after months of emails. The email I sent after months clearly stated all my account details and information and their assistant claimed not to have received them? I had to send a second email so that she could actually process the information, which still apparently hasn’t been done. These people can’t even read an email correctly so please do not trust them with more serious matters regarding your health, I’ve never dealt with such incompetent people in all my life. It’s not a surprise at all to me that they are going under, and I seriously wish I hadn’t wasted any of my time and money dealing with them. Please please do not waste your time and money with these jokers, they genuinely deserve the bankruptcy and I hope they all have to sign on and get a taste of their own ridiculous medicine.

9. September 2024
Bewertung ohne vorherige Einladung
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Antwort von Psymplicity

Dear Claire,

Thank you for your feedback. We are very disappointed you feel this way about us and our service.

We are unable to offer prescriptions when the doctor has stipulated that a review appointment is needed. This is unsafe practice, money is not a factor.

Your prescription order refund reached your account on 20th August, please check your bank account again.

The price for a review appointment is £245, we never quoted or charge £285. Had you chosen to book a review we would have put your £50 prescription fee towards the appointment.

Having said all that, we are sorry for your frustration and unsatisfactory experience and are working on ways to avoid the delays you have experienced. We are analysing why your message was overlooked and looking at improving the initial info sent out, to set clearer expectations.

We deeply regret failing to provide the level of service you expect and we constantly look at ways to improve our systems and customer service.

Wishing you all the best

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