Psymplicity Bewertungen 255

TrustScore 4.5 von 5

4,7

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I would recommend Psymplicity to everyone stuck on endless pathways and feeling lost and hopeless. The team at Psymplicity are exceptionally trained and make the process stress free. I am sure all of... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I found Psymplicity Healthcare easy to deal with. Staff was helpful when answering all my questions. My son was able to speak to doctor openly as he felt comfortable. Great service!!!

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I've been a patient for i think 3 years now. Phone numbers and email addresses work, easy to talk to a real person who resolves questions effectively. The life admin aspect of it works well. I've ha... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I cannot speak highly enough of the care I’ve received from Dr Beider. I came to him during a very difficult and unstable period, and from the outset he was calm, professional and incredibly reassur... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Psychiatrische Klinik
  2. Psychiatrische Versorgung
  3. Psychiater
  4. Psychologe
  5. Psychotherapeut

Vom Unternehmen geschrieben

At Psymplicity we have a dedicated team of highly trained psychiatrists, psychologists and psychotherapists who are here to help. Our team are committed to the wellness of our patients and their loved ones through prevention, intervention, education, and treatment. We are there to provide you with advice on behaviour management, medication treatment and development of skills and strategies to help manage thoughts, emotions and behaviours that impact your mental health. Your appointment can take place from the comfort of your own home via video call. Our clinicians will provide you with a warm, reliable, and caring environment which is a safe space for you to discuss your concerns, find the support you’ve been looking for and take the next step along the path to better health and happiness. If you are feeling low, struggling with mental health concerns you cannot explain or just need someone to talk to, please reach out to us on 020 7118 0407, our Patient Care Team will match you with one of our consultant psychiatrists or psychotherapists. We are with you on your journey


Kontaktinformationen

4,7

Hervorragend

TrustScore 4.5 von 5

255 Bewertungen

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Bewertet mit 1 von 5 Sternen

Is this a scam??

We booked an paid for an ASD assessment for our child. Everything seemed ok until they cancelled our appointment without explanation or refund. Have been calling and writing and it is impossible to even get someone on the phone. Is this a scam?? I am so very disappointed. They were quick to charge us and now we don't even know how to get our money back!

1. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

No better then CAMHS

They don't provide face to face appointments and no psychiatrists can connect very well with their patients online, especially with young people.
The doctor didn't show enough interest in the betterment of young person's mental health but just did tick box exercise just like CAMHS. She didn't even try to explain the benefit of antidepressants and didn't prescribe it to someone suffering from severe mental health problems for last four years.

31. Juli 2023
Bewertet mit 1 von 5 Sternen

Called several times

Called several times, several emails sent in regard to my daughters medication. 9 years old and begging for her medication to help her sleep! No reply from Email or telephone calls. Something is suspicious! Have had to chase prescriptions from the start! I am beginning to regret my daughter being assessed by this private clinic.

3. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

started off really well but out of the…

started off really well but out of the blue (after id payed for another follow up) my appointment was cancelled no explanation,no further appointment,no care plan .Been left on medication I cant just come off ,cant get through on any number dont reply to emails ,no refund.Having to find another private Dr as no shared agreement sent through and cant just stop medication .Dangerous and unproffesional

3. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Life Changing

Having self diagnosed with ADHD I wasn’t planning on getting a formal diagnosis until further reading made me feel that some physical symptoms, chronic constipation, exhaustion and muscle spasms, could be low dopamine which is a common part of ADHD. So I took the plunge and made an appointment with Dr Mole. 2 months in, and with some careful adjustment of medication levels, I am beginning to feel like a human being again.

The whole process from booking, prescriptions and aftercare is flawless. I’m so glad I took this step at 57 years old.

24. Juli 2023
Bewertet mit 3 von 5 Sternen

What's going on

What's going on? No phone lines open, no emails, booking form page on the website deleted??
We need a prescription urgently.

2. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Cannot get through by phone/email

I don’t really want to complain, everything has been excellent until I have been trying to contact you urgently since the end of last week by phone and email. Prescription urgently required. Can you explain how I can get through to you please?

1. August 2023
Bewertung ohne vorherige Einladung
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Antwort von Psymplicity

I'm sorry that you shad difficulty contacting our service. We experienced a challenging start to August and this impacted our service level. We have contacted all patients to provide explanation and offer support as necessary. Once again, my sincerest apologies Sharon.
Kind regards
The Psymplicity Team

Bewertet mit 4 von 5 Sternen

Very easy process made our life’s…

Very easy process made our life’s easier with a diagnosis for my son. Highly recommend.

30. Juli 2023
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Antwort von Psymplicity

Thank you for taking the time to write this review and provide us with feedback Emily. I'm really glad to hear that the process was supportive for your receiving support for your son.
Kind regards,
The Psymplicity Team

Bewertet mit 5 von 5 Sternen

Great service, professional and reassuring

Customer service staff helpful and responsive.
Psychiatrist professional, friendly, knowledgeable.
Seamless service so far, would recommend.

21. Juli 2023
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Antwort von Psymplicity

Hi Natalie,

Thank you for taking the time to write a review for us.

It great to see you've had a seamless experience with our teams.

We are looking forward to continue providing this standard of care to you.

Take care,
The Psymplicity Team

Bewertet mit 5 von 5 Sternen

Great communication!

Great communication with the team and so quick to get a diagnosis for our daughter!

19. Juli 2023
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Antwort von Psymplicity

Hi Chloe,

Thank you for your review.

Its great to see you've had quick service for our team.

We look forward to continue working with you and your family.

Take care,
The Psymplicity Team

Bewertet mit 4 von 5 Sternen

We felt well cared for and listened to

We felt well cared for and listened to. Everything explained in detail, options given, and it was all kept as straightforward as possible. Can't fault the clinical care.
The only niggle is that the admin department were a bit hit and miss, I think because they were changing up all their systems - so we had delayed prescriptions, prescriptions to the wrong pharmacy, etc.

24. Juli 2023
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Antwort von Psymplicity

Hi Simon,

Thanks so much for your review. We're glad to hear you have had excellent care from our clinical team.

You're absolutely right, our admin team are currently working with a new system and as can happen we've had some teething problems. We're sorry if these problems have been challenging in any way but can confidently say these problem have now been resolved.

We are looking forward to making your experience with Psymplicity 5 stars all round.

Take care,
The Psymplicity Team

Bewertet mit 5 von 5 Sternen

Was very impressed with Dr Ponsford

Was very impressed with Dr Ponsford. She was knowledgeable, engaging and made a huge difference to my daughter's well being.

23. Juli 2023
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Antwort von Psymplicity

Hi Rhiana,

Thank you for taking time to write this review for us. We will pass your kind words onto Dr Ponsford. Its so lovely to hear she has made such a difference to your daughters life.

We look forward to continue working with you and your family.

Take care,
The Psymplicity Team

Bewertet mit 5 von 5 Sternen

Very quick to arrange appointment with…

Very quick to arrange appointment with a psychiatrist Very short notice excellent service Very slow with confirmation letter from psychiatrist regarding my diagnosis still waiting coming up to 2weeks was told upto 8 days and 3/4 weeks for a comprehensive report

13. Juli 2023
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Antwort von Psymplicity

Hi Sarah,

Thank you for writing this review for us.
We will be in touch with your psychiatrist and get the report to you as soon as possible.

Take care,
The Psymplicity Team

Bewertet mit 5 von 5 Sternen

Very Happy

Very happy with the service provided .

13. Juli 2023
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Antwort von Psymplicity

Thank you so much for leaving a review.
Positive feedback like this means a lot us.

Take care,
The Psymplicity Team

Bewertet mit 5 von 5 Sternen

The Zoom appointment went really well

The Zoom appointment went really well
And Dr Raymont was very helpful as always. Very pleased.

20. Juli 2023
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Antwort von Psymplicity

Hi Mr Daneshzadeh,

Thank you for leaving this review for us.
We will pass on your kind words to Dr Raymont.

Take care,
The Psymplicity Team

Bewertet mit 5 von 5 Sternen

Dr was pleasant and helpful

Dr was pleasant and helpful. Eprocess and possible outcomes explained clearly.

18. Juli 2023
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Antwort von Psymplicity

Hi Emma,

Thank you for taking the time to leave a review for us. Its great to read you had a positive experience with one of our Doctors.

Take care,
The Psymplicity Team

Bewertet mit 1 von 5 Sternen

Please don't waste your money,its all…

Please don't waste your money,its all about money to them!!!!!

21. Juli 2023
Bewertung ohne vorherige Einladung
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Antwort von Psymplicity

Hi Tanya,

Thank you for taking the time to provide us with this review.

We take all feedback seriously and, as a clinic, we rely on feedback, both positive and negative, to ensure our processes and practices are supportive for both our patients, clinicians and non-clinical teams to get the best outcomes for all parties.

We would like to discuss this further, and would really like to understand what happened in this instance and how we can work to resolve this issue.

We look forward to hearing from you.
The Psymplicity Team

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