Pulleymaid Bewertungen 

The quality of the product is very good, and it was delivered approximately 10 days after the order was placed. The only constructive criticisms I have are that the installation instructions could be a little more informative (although not a big deal, as it is easy to google more in depth instructions), and the screw threads could have been masked before the ceiling brackets were painted. The screw threads had a lot of paint in them - which maybe would have been ok - but I chose to remove some of the paint with a heat gun and wire brush to ensure good contact with the threads when screwing into the ceiling. It would be easy for the manufacturer to tape them off before painting - for me this would bring the review up to 5 stars. Ultimately a very good product and service.

Excellent quality products British made Good website to use well laid out
Very easy ordering process
PulleyMaid arrived really quickly
Easy to install, clear instruction leaflet enclosed and useful video on website
Looks fantastic, love it, already in use
Highly recommended
Company has excellent ethical and environmental credentials

Delivered quickly and feels well made. Instructions were pretty clear but getting the rope to the right length could have been clearer.

I absolutely LOVE my new pulley! Looks great and works well. It reminds me of my nana's kitchen many years ago. The fact that there was free delivery was amazing as another company was adding £50 for delivery! Great service. Very happy and would recommend to others. Thank you

Easy to use site, good products, delivered on time.

Shocking experience. Placed order and get a confirmation.
Then nothing for a week, radio silence. It took three chasers to be told that it was already sent.
It wasn't.
I replied to ask for a refund, and got no reply but then did get a tracking code.
No apology,
No follow up.

EDIT. Im now getting angry emails challenging everything I’ve said in this review and calling me and other customers who complain, liars.

I eventually received my order, it took 12 days. The tracking number came from Royal Mail NOT from Pulley.

SECOND EDIT to address the reply from PM...

For clarity, nothing I have said is wrong or dishonest. This reply is incorrect and contains a lot of dishonest narrative. I've obviously not copied someone else's review, and I reject the farcical statement that I've said I didn't receive it when I did.

I've never dealt with a customer services function quite as unhinged, if I'm honest.

19/10 Ordered but no confirmation on dispatch or tracking.

25/10 Chased, but no reply.

26/10 (monday) Chased via Webform, no reply.

26/10 (end of day monday) Cancellation request and request for refund.

27/10 Finally a reply. No acknowledgement of cancellation. Stated that the item had been dispatched, so could I wait for a week to see if it arrives. Also, asked for a what three words of my house, and confirmation of my address.

27/10 Supplied address and asked for tracking. No reply. I asked for another to be sent as I had someone booked to install. No reply.

28/10 A tracking update from Royal Mail to say they had received a parcel to deliver. So given I didn't receive a tracking notification from the previous "lost" dispatch, that appears to have been not true.

30/10 The Item arrives.

1/11 Request for a review.

I left the review and this morning I was subjected to what can only be described as a increasingly erratic set of emails from Pulleymaid calling me and other customers liars. They stated that I had claimed I didn't receive the item - which is clearly a lie. I've acknowledged all along I have the item.

I would avoid this company, unless you want to be on the end of angry emails from "****".

The berating continues, i honestly think there's something rather problematic about a company that refuses to acknowledge any issues over a 12 day delivery where they lie to the customer and refuse to share evidence like tracking codes.

Quality product delivered quickly. Competitive pricing. Would have been helpful to have instructions on what knot to use but easy to find advice online.

Good soild pulleymaid with quaility materials. The instructions were not the best, however, I think it is pretty self explanatory.

The delivery was slower than advertised, but there was quick and clear communication through email.

I would order again and would recommend this company, but watch a few videos of how to install on youtube to make installation clearer and quicker

Firstly, the delivery was really prompt. Secondly, the packaging was minimal, strong enough to protect the product but easy to get into. Thirdly, the instructions were clear, concise and easy to follow; it took me less than 45 minutes to install, by myself. Great, thank you.

I found an antique pair of wrought airer ends at a local reclamation. Filled with the power of hobby & craft I carefully rubbed them down waxed and gilded them.
Then began the search for the wooden rails, I had toyed with making them myself Vs buying them but soon learned that the quality of the wood mattered!
After avid searching of the net I stumbled on pulley maid.
Measured twice, and ordered. Surprised by the affordability of the actual product, which would last me for many many years.
Now as you can imagine, with any crafter, we are an impatient breed! They were shipped promptly as promised, but got a bit caught up in the postal system. Being such an eager beaver, I emailed pulley maid, and made contact with a chap called Tom. He was super helpful and chased the order for me, within a day the laths had arrived.
Straight as a die, beautifully smooth, and most importantly a perfect fit. The airer was up in the kitchen within the hour, and I am so happy with my beautiful ned addition.
If you are looking for excellent customer service, beautiful quality product, delivered packed well and promptly, this company is for you!
Highly recommended :)

We bought 3 pulley-maid dryers. Only one arrived, and it was a different size from the dimensions given on the website. We are currently going through a process with them to get this resolved.

My issue is that this is so much harder than it should be. Their communications are poor. Mistakes can happen - though in this case it's pretty big one - but what you want to hear is that they are on it, they will sort it, they will ensure it is resolved. Instead it feels a battle. They know - or should know - that only one of the items was delivered (surely they track deliveries?) - but they are asking for photos of the packaging etc even though there is a delivery photo on the Royal Mail website that clearly shows only one item was delivered. And I'm not sure how it's possible for the one item they did deliver to be a different size from that stated very clearly on their website.

Hoping this will be resolved. The 1 item they delivered looks very good to be fair (though its the wrong size). If they resolve this, I will update this review to a more positive one. But at the moment they are causing us a headache when they should be sorting this issue out. We have had to put back the date our joiner was due to start some work and apologise to him.

Please - if you are reading this - take appropriate action to put this right. All we are asking for is for you to deliver the items we paid for.

Update 2 November: We are still being frustrated. We asked Pulleymaid to arrange to pick up the one (out of three) items they actually delivered as it is not the size we ordered, but they are insisting we return to them and pay for this (even though it's not the item we ordered!). They have - eventually - admitted that they have not delivered the other two items but have still not refunded our money for them. It really shouldn't be this hard. Be very wary.

Update 5 November: We have received quite an email from Pulleymaid. They are still asking us to arrange and pay for the return of the 1 item they did deliver that is not the size referenced on their website. Their position appears now to be that they don't want to 'muddy the waters' by asking us to wait in for a 3rd party to pick up the item, though they have never asked us for this. Also that we threw away the packaging it was in (we recycled it as it was massive) before we checked the item, assuming it would be right - in hindsight our mistake). They also say the item is 'within a reasonable tolerance' but is approx. 7cm out from what is advertised. We have sent proof of this. I would argue that is not within a reasonable tolerance. The size of the item they delivered is not right for the space we have for it.

They have offered to refund for all 3 racks including the 2 we never received but say they want to do this in one refund rather than twice (one now, the rest when we return the 1 item they did send). They also reference this review where I discuss my 'ordeal', saying they do not believe it is accurate though I've I am not sure what is not accurate.

I have no wish to get into a long protracted argument. Life is too short. Maybe the email was written by when they were having a bad day, we all have them. I would phone them but I can't find a number. This is causing unnecessary hassle and stress when could be so easily resolved.

In my view, their actions are not consistent with the Consumer Rights Act. We have sought advice. As I said previously, the product itself looks good. If they delivered it to the measurements stated on the website I would be writing a glowing review. But the undeniable facts are (a) they only delivered 1 / 3 items we ordered (b) the 1 they did deliver is not the measurements stated on the website, (c) they are asking us to arrange for and pay for the cost of return of this item and (d) they have not refunded for the two items they did not deliver despite us asking twice for this refund (as I say, they say they will refund this when the item they did deliver is returned as this is 'better' - better for them maybe but not for us, it is our money after all.

In my view, this is bad customer service. This could easily have been resolved. Tom - as you read these reviews please can you help resolve this politely and respectfully. I believe my review is entirely accurate but will change it if there is any inaccuracy. As we have been saying, we are simply asking for (a) a refund of the items we never received, and (b) support from you in returning the item we did receive that is not the size quoted on the website - we will happily arrange to be in when the 3rd party delivery company arrange pick-up. I can't see how this is our fault and we just want to move on now. As I say, life is too short. When this happens, I will update this review to state this has been resolved and wish you a good day,

Easy to order, contacted company with a query via email, quick and courteous response. Ordered and then received within the timescale given. Easy enough to put up and now it’s in full use. Excellent product and well made.

Really easy to order and arrived quickly. Really pleased with our purchase.

Good service
Prompt delivery

Looks great. Easy to install with the instructions and online video.

I have bought from Pullymaid twice and their products are really lovely and well made. Both times they arrived well packaged and on time and when I had to make an exchange on something with the second order, it was easy and speedy to communicate with them and make the exchange without any hassle.
I would highly recommend!

We ordered on the 29th September and received a dispatch on the 5th October. Unfortunately no tracking is provided which is problematic and the order has not arrived (Currently the 15th October). We have emailed a few times and the responses have not provided a tracking number and take a while to respond. It would be more beneficial to provide tracking orders and/or have a phone number to resolve these issues.
Hoping our order will arrive soon…

Update the order did arrive and had tracking. Issue could have been avoided if they provided the tracking on dispatch..

Update 2: To be clear, I provided a house name and post code.. for a post code that covers 4 houses all by name. The response shows how bad the customer service is, more interested in themselves than helping a customer.

Good product. Well packaged. Timely delivery.

Well made traditional product and good after sales service

I haven't fitted it yet but this is a good solidly made item which will be perfect for the job.