The Pure Sleep Company Bewertungen 634

TrustScore 2 von 5

2,2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 3 von 5 Sternen

Using PureSleep has definitely reduced the snoring issue. However, I still wake up to an empty bed about 25% of the time, as my snoring drives her to another bedroom. It’s not perfect, but until the... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Though the appliance worked for snoring, it permanently realigned my jaw and shifted my teeth. In order to avoid tooth damage, I now need braces to reposition my teeth. A few years of using this appli... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Although the molding agent molds my teeth the PureSleep device doesn’t keep my teeth in the device when I sleep. My jaw drops out of the device. The capability of adjusting the positioning of my jaw i... Mehr ansehen

Bewertet mit 1 von 5 Sternen

DO NOT BUY THIS PRODUCT I bought this vacuum because my son had severe eczema. The vacuum does not work (it does not suction), and it cannot be returned. The company expects me to ship it to Germany... Mehr ansehen

Unternehmensdetails

  1. Lieferant medizinischer Geräte

Vom Unternehmen geschrieben

This page is moderated by The Pure Sleep Company which makes and distributes PureSleep. We only delete postings that contain profanity, personal threats or attacks, hate speech, harassment, defamatory statements or personal medical information.


Kontaktinformationen

2,2

Mangelhaft

TrustScore 2 von 5

634 Bewertungen

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Hat 33 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

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Bewertet mit 5 von 5 Sternen

I have used pure sleep for years and…

I have used pure sleep for years and have got my son in law using one and I recommended it to some friends. I just went to reorder a new one buy I cannot see myself buying them anymore. the price has gone way up and I cannot see my self spending this kind of money when you have to replace it every 6 months or so.

15. Dezember 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I'm really happy I found the Pure Sleep…

I'm really happy I found the Pure Sleep mouth appliance. I didn't know I snored so badly until my partner told me he was worried about my health. When I talked with my Dr. and then a Sleep Specialist MD the only option offered me was a CPAP. I was really disturbed by that idea. After talking with a few people someone suggested trying the Pure Sleep appliance. They are really easy to form fit and last a pretty long time. It took a week or so to get used to the feel but it never caused any pain. My partner was able to sleep once I started using it and he says I barely snore now. I've been using Pure Sleep for years now. I'm still very happy with the product and the company. Over those years I tried a couple others that were less expensive but they were uncomfortable and not well made like Pure Sleep.

24. November 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

So happy to find this!

I purchased this for my husband who has a mild form of sleep apnea. He tried it the other night and he said it fit perfectly. He slept very well, no snoring. This device is also good for that.

26. Oktober 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

PureSleep is the best device

I've been using PureSleep for more than 10 years and have been very satisfied with the product. I actually tried a different product for a short time and it wasn't as easy to mold in place or as effective at keeping my jaw forward - which prevents snoring. I highly recommend PureSleep.

17. Oktober 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Worked as advertised

Worked as advertised. Took about a week to get used to it. Recorded my sleep in “snore room“ before getting back in bed with my wife. No breathing noises but owls, wind and other night (a/c) noises recorded. Get up once a night now to relieve myself, used to be several times. Becoming more common to sleep through the night! What a deal! Really happy with this product. Had tried CPAP but could not tolerate plus it didn’t work for me. Thanks

25. September 2020
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

RUDE CUSTOMER SERVICE REP ... good product

Okay, so I had PureSleep device before, and it wore out, so I ordered a new one on 8/19/20. I checked on my order today (8/21/20) and it is still sitting in limbo being authorized to pay pending order completion by The Pure Sleep Company... SO .. I call the customer service line ... mistake .. I was on hold for over 20 minutes, I mean how many people are checking on their orders ... AND when someone does answer the phone, she is a grade-A B-word .. top notch... anyway, very rudely checked on my order and informed me it just authorized to ship today ... why? Just why? I told her she should be nicer to people. I could see her scowl through the phone ... UGH! I will go somewhere else in the future just because of her. PureSleep needs to vet their customer service people for major attitude problems. Thanks... for nothing...

21. August 2020
Bewertung ohne vorherige Einladung
The Pure Sleep Company-Logo

Antwort von The Pure Sleep Company

Shannon, we normally get compliments on our U.S.-based customer support team, so when someone feels that they were treated rudely, we take it seriously. As far as we can tell from your review, it seems that you felt that there were two problems. First, you were put on hold for twenty minutes, which definitely seems very excessive to us, so if you can still find your order number, we would like to investigate that call record, and if it shows that you were indeed placed on hold for such a long time, we would look into why it happened. Second, you apparently thought that the customer support representative used a tone of voice that you found disrespectful. If we are able to listen to a recording of that phone call, we will make a point of listening to it. However we can only do these things if we can identify your order. However we don't want you to reply here with personally identifiable information, but if you can provide us with your order number, we can investigate.

Bewertet mit 5 von 5 Sternen

Great product

Great product. Works every night my husband uses the device. It is a lifesaver for both my husband and me.

9. August 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Pure Sleep has been a life saver for…

Pure Sleep has been a life saver for me. I needed something to keep me from snoring and to correct my sleep apnea. It has worked very well to correct my situation for which I am glad. I could not handle the c-pap machine at all!!

I have one complaint, it seems the material is not quite as durable as it was when I started using it almost 10 years ago. (not the same one of course, I have had several over the years.) Also the price went up considerably.

5. August 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

scam i order one i was sent a false…

scam i order one i was sent a false tracking number .. never received anything then when i messaged support team they sent me another tracking number saying it was delivered .. never came to my home .. after words their email was none existence when i tryes to write them again .. stay away from this site

3. August 2020
Bewertung ohne vorherige Einladung
The Pure Sleep Company-Logo

Antwort von The Pure Sleep Company

Chino, the things you are saying are very serious. We have sold way over a million units over more than a decade, so I can assure you -- and anyone else reading this response -- that we are not a scam. Our PureSleep device was the first snoring mouthpiece available directly to the general public, so we essentially created this product category. PureSleep is an FDA-cleared medical device and has helped countless people get a better night sleep. That's why a very large percentage of our sales go to repeat customers. Perhaps you could again contact our customer support department, and if they cannot figure out what happened, ask them to escalate your ticket to the company's management and we will investigate.

Bewertet mit 5 von 5 Sternen

I have been using Pureslerp for about 5…

I have been using Pureslerp for about 5 plus years and am very satisfied with this product. It has saved my marriage in many ways. It takes a bit of time to get used to it but you need to hang in there and eventually it will be easy to use everytime you put it in your mouth. Like second nature. Thanks again for this product.Take care and stay safe. Carlos

29. Juli 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

We have been using the PureSleep…

We have been using the PureSleep devices for quite a while. It helps reduce snoring and night time teeth grinding. Service is good. Timely delivery every time. The only problem I have is that the price has gone up significantly. Since the device has to be replaced every few months, the price increase may impact people who need it but can't afford the new high cost.

29. Juli 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

BEWARE! Permanent damage

Though the appliance worked for snoring, it permanently realigned my jaw and shifted my teeth. In order to avoid tooth damage, I now need braces to reposition my teeth. A few years of using this appliance is costing me thousands. And I never thought I'd need braces in my late 50s. The only way to reposition my jaw is surgery which insurance won't cover, so I'll just have to live with a slight underbite. I followed the instructions to push my jaw back after using the appliance, but it didn't work...

21. Juli 2020
Bewertung ohne vorherige Einladung
The Pure Sleep Company-Logo

Antwort von The Pure Sleep Company

We're sorry that you have experienced tooth movement, and we take this kind of complaint very seriously. However assuming that you used PureSleep according to our instructions -- and your review indicates that you were certainly trying, it's extremely unlikely that any tooth movement or bite changes were due to PureSleep. Why? We need to start with a little background on how PureSleep works.

Snoring happens when muscles in the jaw, tongue and upper airway relax during sleep, allowing the airway to narrow. As air squeezes through the narrowed opening, it causes the tissue to "flutter" like a flag fluttering in the wind. PureSleep works by holding the jaw forward of its normal position, thereby pulling the associated soft tissue forward, away from the back of the upper airway. This opens the upper airway, allowing more unobstructed breathing.

While PureSleep was the first such device cleared by the FDA to be sold directly to consumers, other similar devices have been available from dentists for over twenty years. All such devices hold the jaw forward by “gripping” the teeth, so some modest pressure on the teeth is unavoidable. Consequently all such products have the potential to cause the user’s teeth to slowly move over time.

However because these changes are very gradual, it’s easy to simply discontinue use at any time if this movement because objectionable. Any such movement will immediately stop and will usually even reverse. However many people actually consider this particular type of tooth movement to be beneficial because it tends to reverse the natural tendency of the upper teeth to flare-out as we get older.

In addition, all such devices have the potential to cause one’s bite to slowly shift if care is not taken to ensure that the jaw returns to its normal position each day. However you said that you "followed the instructions to push [your] jaw back after using the appliance," so that means that each day, it returned to its normal position. Therefore if it returned to its normal position each day, it certainly implies that your bite has not shifted over time. Therefore the problem that you are describing must be tooth movement.

However it normally takes years of use for any such movement to be noticeable. And even though you actually did use PureSleep for years, any changes that it caused could easily be halted by simply discontinuing use, as explained in our instructions. Therefore if you did indeed discontinue use as soon as any tooth movement started to become objectionable, and if ongoing change continued to occur such that orthodontia was needed, it's likely that the ongoing change resulted from the normal, slow process of tooth movement that we all experience as we age. You said, "I never thought I'd need braces in my late 50s," but if you look at the typical Invisalign patient, they're often around your age, and many of them had braces when they were young, but with age, problems developed.

Again, we're sympathetic to your situation, and we can understand that if you started to notice a problem at about the same time you were using PureSleep, it would be easy to conclude that PureSleep must have caused the problem. However it's hard to see how use of PureSleep could have resulted in a need for orthodontia. If as you said, you made sure that your jaw was comfortable in its normal position each day, then there should be minimal bite shift over the years, and if you followed our instructions and discontinued use if your bite started to shift in a problematic way, then it should not have progressed to a point where any type of treatment was needed. Likewise if you followed our instructions and discontinued use of PureSleep if you started to experience tooth movement that was objectionable, it should have precluding any further tooth movement, thereby eliminating any possible need for orthodontia or any other type of treatment.

Bewertet mit 5 von 5 Sternen

I love my PureSleep

I love my PureSleep! I used to 'sleep' 8+ hours a night trying to get rested, but I wasn't getting much rest. I would get up in the morning and still be tired. Now I sleep about 6 hours a night and wake up without an alarm clock, rested and ready for the day.

21. Juli 2020
Bewertung ohne vorherige Einladung

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