PureTec Limited Bewertungen 

Friendly, efficient and fast. They identified what I wanted and despatched extremely quickly. I would certainly use again.

My wife purchased a Marcy Smith machine for my birthday. I started to build it on my birthday…but a year later! The bearings had seized up, due to their age stored unused in a garage, so I contacted PureTec. Shelby could not have been more helpful, efficient and professional. Within hours my replacement parts were allocated and shipped out. Great customer service!

Bought a new Marcy Multi gym a few years ago and a cable broke. Dealt with Shelby in Customer services, who couldn’t be more helpful. Very smooth and easy process. Would definitely recommend to all and I will certainly use them again.

When my multi gym was delivered there were part's missing i then emailed Shelby from admin and she sorted it out for me promptly and now i can get the multi gym set up

I bought a weights machine from Costco and it arrived with some cosmetic damage. Shelby from PureTec was super helpful with arranging replacement parts really easily and without any hassle. Thank you!

Bought a New Multi Gym from Argos I was really pleased with the product but had a doubt about how one of the parts was fitting, I messaged Pure Tec for advice and within hours received an answer to my query. Great service.

In Nov 24 I bought a Marcy Fan Bike through their trading partners Decathlon and since then trouble started with this bike, within the first month the bike became faulty I contacted the PureTec and sent them evidence, which they offered to replace the whole bike. I then received the replacement Dec 2024 and since then endless issues, all the joints come loose after every use, rattling sound everywhere, I continuously have to tighten the nuts and bolts, the console stops working even after putting brand new batteries in it. When contacted them about the console which is a key feature of the bike, they sent me a second-hand one with the post that it sits on, all scratched and paint pealing of, I sent evidence to which they apologised.
I was so fed when I had complained and asked if I could exchange it for a better one as a gesture of goodwill due to the on going issues they declined. Bare in mind this bike isn't cheap £279, and what a shoddy build, it's light in weight and doesn't feel robust or safe when using it. I then complained again today 15/04/2025 to which they replied saying they will send all the parts, at this point I am totally fed up with the bike. I am unable to use it without having to tighten the nuts and bolts all the time and no working console.

I recently purchased a 2nd hand MWM-988 Home Gym.

I had to contact PureTec as i required a replacement cable. Shelby Stewart picked up my initial enquiry & he response to my email was fantastic. From start to finish Shelby has been 100% in dealing with my enquiry & I'm glad to say the whole process took less just over 1 day from initial enquiry to delivery of my cable.

Bench with leg machine, by far the best I've had. Highly recommend this.

dreadful company customer service was diabolical. we bought a cross trainer. After two days, the driving belt came off. 3rd day the bolt sealed unit came loose. We tightened it only had to have the same problem day after.
had to return what a carry on that was had to take parts that came separately put in box obviously detach then add base and wait on uplift. Got a second cross trainer after 15 minutes. The same bolt came off again. Asked Customer Servis to send someone out. apparently they don’t offer the service. So had to wait on a box being delivered for us to pack well what a box that was far too small flimsy. We had to take the whole cross trainer to bits to pack. We had to drag it down the stairs for uplift. My partner was hospitalised with a knee injury and was advised by physio in hospital to get cross trainer.
His knee was swollen with the effort. they refused.any form of compensation!! a very simple apology of a disinterested member of staff. we are still waiting on refund that’s 4 days now. it cost £500. !!! I can’t state enough that this company are unprofessional. in customer service. Also looking on line this is a common fault with cross trainer. i bought threw costco and not been impressed with the service they have given so far. but will be taking this up with my credit company. Do Not Buy !!!!

I had a part missing so spoken with Emma in customer services, she located the part and posted this to me. She was extremely helpful with a can do and will do attitude. I'm delighted with the Marcy gym equipment, its excellent. Fully recommended, thank you

Although the lady was very polite when I called about a broken component inside my Marcy exercise bike, it turns out that Puretec have no channel for importing individual parts for these machines from China. So for the price of a 50p spring in the clutch mechanism the entire bike goes into landfill and a customer becomes a never-to-return customer who has to find another £250 for a new bike!

Chinese wisdom? Not going to save the planet at that rate!

Update: Contrary to what your reply states, I did not in fact attempt to make any claim under the warranty, which I made clear I knew did not apply right from the beginning. My enquiry was specifically to source a part which I was informed on several occasions was not available in the UK, namely the clutch spring pictured below, that only specific external parts are held. Please do not make me out to be dishonest on top of being unable to source the part!

The customer service is brilliant. Ana was very kind and helpful and she called me back on time as she promised.

I am so impressed with the brilliant customer service I received from PureTec. My elliptical machine which I brought over 2 years ago from them and I use nearly everyday, unfortunately had a part break. Within 1 day I had a reply to my request for help and within a few days I had a replacement part and I was back on my machine. Thank you PureTec (especially Ana from Customer Services).

A fault developed on my strider's read-out display that couldn't be rectified easily as the instructions didn't give a 'return to factory settings' option. Contacted PureTec via their website where Ana - Customer Services - could not have been more helpful and, rather than faff about, arranged for a replacement unit to be sent out where Lisa - Warehouse Administrator - facilitated its dispatch; advised of 5-7 working days delivery. It arrived in 2 days. Couldn't be more pleased with the attitude displayed by Ana in particular and the overall service received from PureTec.

Had to get in touch about a broken pulley a couple of years after owning the equipment. Was expecting a bit of a faff as I bought from Argos and PureTec were the party to contact. Zero fuss, incredibly helpful, parts sent out the next day. Ana in Customer Services - thank you!

I had a need for customer service after buying a treadmill and they were exemplary. I am a Delighted customer

I damaged the power supply and the control panel to my recumbent bike. I contacted Puretec simply to enquire about the possibility of getting replacement parts, not sure if it was still under warranty after nearly 18 months, and they were dispatched immediately without fuss or question. Very efficient and helpful customer service.

I had a marcy bike for less than 2 years. It was replaced under the guarantee, with a later model. I have had this one for less than 6 months and it is already making crunching noises when I pedal.
A replacement does not come with a guarantee, so I have paid for a bike total usage 2years 6 months. I am very, very disappointed as I also had to pay both times for it to be assembled, and to pay for someone to take the broken one away.
I would be very reluctant to recommend this company's products