Delivered speedily, and product was good. Additionally, I was after some information from the manufacturers of the product. I had tried to contact them twice, but received no reply after a fortn... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Customer service were so on point! They answered all of my questions regarding the resin I was buying and they were very professional and knowledgable. Delivery service was great, each order showed up... Mehr ansehen
Unternehmen hat geantwortet
Some paint went missing I want aware of it first Rawlins contacted me as they couldn’t understand why dpd had not delivered it. I checked home it wasn’t missing. I contacted them and next day replacem... Mehr ansehen
Unternehmen hat geantwortet
It was really helpful to be able to speak to someone about the product I was intending to buy. They were very knowledgeable and gave me excellent advice not only on the products I needed but applicati... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Farbenfachgeschäft
- Geschäft für Dekoration und Inneneinrichtung
- Brandschutzanlagen-Anbieter
- Großhandelssupermarkt
- Farbenhersteller
- Werkzeuggeschäft
Informationen, die aus verschiedenen externen Quellen stammen
Established since 1873, we have around 142 years’ experience of advising and supplying paint to the trade & retail. As a family run business, we value every customer and their needs, and pride ourselves on being able to offer friendly, expert advice to every customer no matter what their business size or spend.
rawlinspaints.com Details
Vom Unternehmen geschrieben
Kontaktinformationen
Northspeed House, LS11 9NF, Leeds
- 01132455450
- sales@rawlinspaints.com
- www.rawlinspaints.com
4,8
Hervorragend
10 843 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 82 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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Nick at Rawlins has been in touch to see if the Company can help Islanders buy their product. The islands are lovely places to live, but the tranport costs and problems of buying things cause issues
It would be nice if this company,like amazon, could use Royal Mail to deliver to the islands. I believe I have got the paint, it is at my sons 30 miles away on the mainland . So, it arrived thanks, but I can not get it or use it. Perhaps the bosses at Rawlins could be abit more customer focused and help us out on the islands
4. Juni 2026
Antwort von Rawlins Paints
Thank you for taking the time to leave your feedback, Stuart. We understand how frustrating it must be to know your paint has arrived on the mainland but still be unable to get hold of it. We’ve tried contacting you several times to discuss this, but unfortunately haven’t been able to speak with you directly.
We use dedicated paint couriers for deliveries across mainland England, Scotland and Wales. Royal Mail limits water-based products, including Murfill Waterproofing Coating, to 150ml per parcel, so it isn't a viable option for full-size tins. The only water-based products we send with Royal Mail are colour sample sachets.
The delivery area is shown on every product page, and if you're on one of the islands we're always happy to look at alternative courier options before an order is placed, where these are available. If you can give me (Nick) a call back on 0113 2455450 (option 2) or email nick@rawlinspaints.com, I will be more than happy to help.
Completely wrong colour advertisement.
Completely wrong colour to that advertised online. Although I appreciate that online/digital examples cannot be completely relied upon, they should advertise something at the very least, similar to the product being sold. In this case it didn’t. I was sold 2 tins of paint costing £70, which was absolutely nothing like the colours and examples shown on the website. There was little interesting in compensating the false colour, other than sending 2 more tins of completely useless paint.
Would 100% recommend shopping elsewhere.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Rawlins Paints
Hello Adam,
We’re sorry to read that you remain unhappy with the colour received. We recognise how frustrating it can be when a colour viewed online does not appear as expected in person.
After you contacted us, the team investigated the concern and arranged free-of-charge replacement tins from a different batch, with checks made before despatch to you. When you raised the same concern again, the matter was reviewed further. A brush-out sample of BS 20 D 45 was checked against a BS colour chart and found to match the specified colour. A free colour sample was also sent to you so that this could be compared against the tins supplied.
As explained during our correspondence, online colour examples are only a guide. Screen settings, device type, brightness, lighting conditions and display calibration can all affect how a colour appears digitally. For this reason, physical colour samples are recommended before ordering where an exact shade is important.
The issue was not found to be a manufacturing or colour-matching fault. On that basis, and because the supplied paint has been confirmed against the relevant BS colour reference, we’re unable to offer further compensation.
Yours sincerely,
Rawlins Paints
You can call them
You can call them, and they will give you expert advice on what paint to use
22. April 2026
Antwort von Rawlins Paints
Really pleased to read this, Barry. The technical team will appreciate your comments.
had to pay up front first as we didnt…
had to pay up front first as we didnt have an account but then it was approved no issues after that
6. Mai 2026
Antwort von Rawlins Paints
Thanks for taking the time to review. Pleased to hear the process moved forward smoothly once the account side was sorted.
Fast easy and excuse the pun did…
Fast easy and excuse the pun did exackly what it said on the tin
12. August 2025
Antwort von Rawlins Paints
Really pleased to hear this, Mark. A good result - the team will enjoy reading this.
Resin
I placed an order with Rowlins Paints the service was great and kept me informed of all delivery dates and times, product was amazing and good value for money great company.
5. Mai 2026
Antwort von Rawlins Paints
Really pleased to read this, Dave. Keeping customers informed about delivery matters, so it’s good to know the updates helped. Thanks for the kind comments.
Your paint is excellent and it will be…
Your paint is excellent and it will be the paint I buy in future for outdoor work. Many thanks.
5. Mai 2026
Antwort von Rawlins Paints
Really pleased to read this, Sandra. Thanks for the kind feedback, and glad the product impressed.
Antwort von Rawlins Paints
Really pleased to hear this, Richard. Thanks for the kind feedback, and we’d be happy to help again.
Good price and arrived promptly
20. April 2026
Antwort von Rawlins Paints
Really pleased to hear this, Carol. Thanks for choosing Rawlins Paints.
Colour as shown!!
East ordering, fast delivery, used a collection point which worked well.
Paint - excellent product and exactly as the colour looked on the website
4. Mai 2026
Antwort von Rawlins Paints
Appreciate the review, Laura. The team will be glad to hear everything worked well for you.
Excellent and efficient service.
4. Mai 2026
Antwort von Rawlins Paints
Appreciate the kind feedback, Heinz. Glad the team could help quickly and smoothly.
The paint colour match was perfect,
The paint colour match was perfect,
The paint was easy to apply with a long pile roller and brush.
It looks great and I have great hopes that it will cure my long standing damp problem
19. April 2026
Antwort von Rawlins Paints
Really pleased the finish looks great, Richard. It’s good to know the colour matching and application both went smoothly. Thanks for sharing your feedback.
The items arrived in time
The items arrived in time, were as advertised, well packaged with NO damage.
18. April 2026
Antwort von Rawlins Paints
Appreciate you taking the time to leave this feedback, Lucian. It's good to know the order arrived as expected and that the packaging helped ensure everything arrived without any damage.
Antwort von Rawlins Paints
Really pleased to hear this, David. Thanks for choosing Rawlins Paints.
Unpleasant Customer Service Experience – Talked Over Rather Than Helped
I contacted customer services at early enquiry stage seeking advice about coatings for a warehouse roller door and explained I was looking to understand broad options before investigating specification details. Unfortunately I found the interaction difficult and not particularly collaborative. I felt interrupted and talked over, and the conversation became highly technical very quickly without much attempt to understand the problem I was trying to solve. I appreciate technical information is important, but I came away feeling unsupported rather than advised. A more consultative approach would have been appreciated.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Rawlins Paints
Hello Rachelle,
Thank you for taking the time to explain your experience. We’re sorry to read that the conversation felt more technical than helpful, and that you came away feeling talked over rather than properly advised.
That isn’t how we want early-stage coating advice to feel. Nick, our Technical Manager, would welcome the chance to speak with you directly, understand what happened, and help with your warehouse roller door enquiry in a more consultative way.
Please call and ask for Nick on 0113 2455450 and choose option 2, or email nick@rawlinspaints.com, and we’ll do our best to help.
Yours sincerely,
Rawlins Paints
Antwort von Rawlins Paints
Really pleased to hear this, Ron. Thanks for choosing Rawlins Paints.
Very good experience from start to finish.
Very good experience. The team helped me to get the correct paint I needed and certificate for building control. Thank you guys for making the experience easy and smooth.
16. April 2026
Antwort von Rawlins Paints
Appreciate the review, Romina. Getting the right paint and paperwork matters, so it’s good to hear the team could help from start to finish.
Had a problem with my order phoned…
Had a problem with my order phoned customer service and received a duplicate order the next day by 10am, very impressed.
Would definitely recommend.
29. April 2026
Antwort von Rawlins Paints
Great to hear the team resolved the order problem so promptly. Thanks for taking the time to leave this feedback, it’s much appreciated.
Small area resin bound DIY
Great service, product was spot on, my only quibble would be that the aggregate size is bigger than I expected- maybe read the product description more than I did!!!! Worked well and looks really good
15. April 2026
Antwort von Rawlins Paints
Appreciate the review, Dave. Glad the resin bound DIY job worked well and gave a good finish, the team will be pleased to hear the product performed well.
Antwort von Rawlins Paints
Appreciate the kind words, Malcolm. Quick, useful support makes all the difference when choosing the right product.
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