Even though we waited until shortly before closing time to enter the store, Chris Buddock greeted us cheerfully, took us straight to the areas we needed, and gave us very personalized attention. My s... Mehr ansehen
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Das sagen Bewerter
We had the pleasure of working with Sonya to purchase a chair. She was pleasant, polite and knowledgeable. She allowed us a chance to view and try the many selections of recliners. We never felt rushe... Mehr ansehen
I chose this particular sofa bed as a gift, because the delivery date said 3-5 days. Your store is literally ONE MILE from the delivery point. I was not contacted as promised after I made the purchase... Mehr ansehen
Unternehmen hat geantwortet
Mike the sales rep was patient and helpful. R&F should review their delivery policy/ fees. As I shop for the balance of furniture I need, I will be adding $150 to your best price to cover delivery c... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Möbelgeschäft
- Schlafzimmermöbelgeschäft
- Kindermöbelgeschäft
- Haushaltswarengeschäft
- Innenarchitekt
- Matratzengeschäft
Vom Unternehmen geschrieben
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Kontaktinformationen
1937 MacArthur Road, 18052, Whitehall, PA, Vereinigte Staaten
- 6102951030
4,6
Hervorragend
340 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat keine negativen Bewertungen beantwortet
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
No pressure to buy
No pressure to buy! Salesman showed us where the mattresses were & then left us alone. Periodically he checked back with us but then left us alone again. He answered our questions honestly & again waited for our decision. I believe his name was Rom.
13. Februar 2026
Negativo un gran engaño compre un juego…
Negativo un gran engaño compre un juego de comedor con sillas corredisas y las sillas no ruedan ya puse la kejas y nadie puede hacer nada para vender son buenos pero para reclamos nadie
5. Dezember 2025
Bewertung ohne vorherige Einladung
Bought a temperpedic mattress linda was…
Bought a temperpedic mattress linda was our sales person, she was absolutely fantastic answered all our questions that we had about mattresses. Got the mattress was comfortable but our old matress was a pillow top and just could not get use to the foam. Called raymour talked to Mike the manager and he has been such a fantastic manager to work with for switching to another mattress. Absolutely great experience with raymour flanigan, everyone there is great at the whitehall store. Highly recommend raymour flanigan..They made everything such a smooth process. Thank you all, especially linda and mike.....
12. November 2025
Bewertung ohne vorherige Einladung
Sales personnel (Chris Buddock
Sales personnel (Chris Buddock - Whitehall, PA store)
were very personable, knowledgeable and professional. Chris took his time, listened closely to our needs and concerns regarding the purchase of a new mattress. He gave us multiple options. advised us of any pros and cons for each product and most importantly let the product choice to the customer.
18. September 2025
Bewertung ohne vorherige Einladung
We always ask for Linda
We always ask for Linda. You can tell her what you want and within minutes, you have what you want and are on your way!
21. September 2025
The delivery arrived on time
The delivery arrived on time, and the delivery men were fast, efficient, and very polite and professional.
12. September 2025
Clerk Linda Blencowe was a delight to…
Clerk Linda Blencowe was a delight to work with.
4. September 2025
Fast talking with pricing
Disappointed that our original sales representative was busy and had to deal with a proxy for him in his stead. He didn’t write down all credits we discussed. When I realized this it was after I had left the store and paid. Our original sales representative was more helpful. Very disappointed with the sales experience.
2. September 2025
Antwort von Raymour & Flanigan - Allentown
Dear Brandon,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent visit to our store. It's important to us that every customer receives the highest level of service, and we regret that we fell short in your case.
We understand how frustrating it must have been to deal with a different representative and the oversight regarding the credits discussed. Please know that we are committed to addressing these issues to ensure a better experience for you and all our customers in the future.
If there's anything further we can do to assist you or if you would like to discuss this matter in more detail, please feel free to reach out to us directly. We value your business and hope to have the opportunity to serve you better in the future.
Thank you for bringing this to our attention.
Best regards,
[Your Name]
Raymour & Flanigan Customer Service Team
Excellent Customer Service!
Visited R&F in Whitehall, PA, to potentially purchase some furniture for a new build home. Was immediately greeted by Kim G. and she helped us throughout the entire experience. She was knowledgeable about the products, accommodating with requests, helpful with all the questions we had, and was just an excellent overall experience. Kim G. absolutely made the trip worth it and any future furniture shopping I will head to F&R to see her, specifically. She was fantastic!
19. August 2025
Bewertung ohne vorherige Einladung
Antwort von Raymour & Flanigan - Allentown
Hello MF,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Kim G. provided you with such exceptional service during your visit to our Whitehall, PA store. It's wonderful to know that her knowledge and helpfulness made your furniture shopping experience enjoyable and memorable.
We are proud to have team members like Kim who are dedicated to ensuring our customers have a fantastic experience. Your kind words will certainly be shared with her and the team.
We look forward to welcoming you back to Raymour & Flanigan for any future furniture needs. If there's anything else we can assist you with, please don't hesitate to reach out.
Thank you once again for your feedback and for choosing us for your home furnishing needs!
Best regards,
The Raymour & Flanigan Team
Antwort von Raymour & Flanigan - Allentown
Hello Robert,
Thank you for taking the time to share your feedback with us! We're delighted to hear that you had a positive experience with our staff and that they were able to assist you efficiently and knowledgeably. Your satisfaction is important to us, and we always strive to provide the best service possible.
If there's anything more we can do to enhance your experience or if you have any further comments, please feel free to reach out.
Best regards,
The Raymour & Flanigan Team
It was a pleasure working with Linda
It was a pleasure working with Linda. She was very helpful. Great quality furniture. Can’t wait to get my new dining set.
7. Juli 2025
Antwort von Raymour & Flanigan - Allentown
Hello Lori,
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you had a great experience working with Linda and that you are pleased with the quality of our furniture. It's always our goal to provide excellent service and products to our customers.
Best regards,
The Raymour & Flanigan Team
Very helpful service.
1. Juli 2025
Antwort von Raymour & Flanigan - Allentown
Hello Lee Ann,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you found our service very helpful. Providing excellent customer service is a top priority for us at Raymour & Flanigan, and it's wonderful to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Antwort von Raymour & Flanigan - Allentown
Hello Victor,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our team to be patient, friendly, and well-mannered. Providing excellent customer service is our top priority, and your feedback reassures us that we are on the right track.
Best regards,
The Raymour & Flanigan Team
Jonny was very helpful especially when deciding on a mattress.
Jonny was very helpful especially when picking out a mattress. There was no high pressure tactics used. It was a very relaxed and pleasant experience.
26. April 2025
Antwort von Raymour & Flanigan - Allentown
Hello Lois,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Jonny was able to assist you in choosing the perfect mattress without any pressure. Our goal is to ensure that every customer has a relaxed and pleasant experience, and it's great to know that we achieved that with you.
We truly appreciate your 5-star rating and your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Your Salesman / manager Michael is…
Your Salesman / manager Michael is excellent was a pleasure dealing with him.
28. Mai 2025
Antwort von Raymour & Flanigan - Allentown
Dear Barbara,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your experience with Michael was excellent and that he was a pleasure to deal with. Providing exceptional service is something we strive for, and it’s always rewarding to know when we’ve succeeded.
Your 5-star rating is greatly appreciated and will be shared with Michael and the entire team. We look forward to welcoming you back to Raymour & Flanigan in the future.
Warm regards,
The Raymour & Flanigan Team
These surveys are always interesting
These surveys are always interesting. I always feel like the customer needs to give some lofty review of the experience of shopping. In all honesty, a sales representative approached and greeted at the door, took under advisement what I was looking for and helped with any questions I had. The transaction process was smooth and delivery is set for Monday.
15. Mai 2025
Antwort von Raymour & Flanigan - Allentown
Hello Mike,
Thank you for sharing your experience with us! We're happy to hear that you had a good shopping experience at Raymour & Flanigan. Our team works hard to provide helpful service, and it's nice to know that our sales representative was able to assist you well.
We're also glad that the transaction went smoothly and that your delivery is scheduled. If you have any questions or need help in the future, please feel free to reach out. We look forward to assisting you again and hope you enjoy your new furniture!
Best,
The Raymour & Flanigan Team
Bed Frame
Sonja Grace was very easy to work with me to get me in the power adjustable bed frame I needed
23. April 2025
Antwort von Raymour & Flanigan - Allentown
Hello Gregory,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Sonja was able to assist you in finding the perfect power adjustable bed frame. Providing excellent customer service is our top priority, and it's wonderful to know that Sonja made your shopping experience easy and enjoyable.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Great experience
Rami was patient and helpful and kind while I tried a variety of different mattresses. He presented a wealth of information to help me make a decision.
11. April 2025
Antwort von Raymour & Flanigan - Allentown
Dear Cindy,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Rami was able to assist you with patience and kindness during your visit. It's great to know that his wealth of information helped you in making a decision on your mattress purchase. We strive to provide our customers with the best service possible, and your feedback is incredibly valuable to us.
If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Warm regards,
The Raymour & Flanigan Team
DOA takes forever for replacement
Edit 2: I’m now into month three with no resolution. R&F is satisfied with providing new defective furniture at full cost.
Edit: I contacted the email address that replied to my message. They state they are okay with having customers wait months to have their DOA defective furniture replaced, through multiple service calls.
This will make our family's future furniture buying decisions easier.
"This is not the level of service we strive to provide."
-But it is what they provide.
Original Review:
We purchased a bed with four drawers. Only one of the four drawers would stick when opening, which required it to be opened at an angle.
A technician came to adjust it, but made it worse.
A replacement drawer was ordered, and its going on two months and we still haven't received the replacement drawer.
We were denied a replacement of the whole piece, even though it was DOA. So now we do the long game of hoping the drawer replacement solves the problem.
But why two months for a replacement???
27. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Raymour & Flanigan - Allentown
Hello JL,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you've faced with your bed and the delay in receiving the replacement drawer. This is not the level of service we strive to provide, and we understand how frustrating this situation must be for you.
We are committed to resolving this issue as quickly as possible. Please reach out to our customer care team with your order details at rfcare@raymourflanigan.com, and we will prioritize your case. Your feedback is invaluable to us, and we are taking steps to improve our processes to prevent such delays in the future.
Thank you for your patience and understanding.
Best regards,
The Raymour & Flanigan Team
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