The original item purchased for me as a gift was no longer being offered (fish & chips afternoon tea). I was given a credit for this - at £10 less than the original price paid!!! Booking system atroc... Mehr ansehen
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Das sagen Bewerter
The afternoon tea at Bovey Castle was excellent. We paid a little extra to use the pool/spa facilities while we were there. We even were advised against a quick snack while we waited for our allo... Mehr ansehen
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Venue a bit tired & worn. Outdoor pool not warm enough. Waiting area for afternoon tea too cold for somene wearing a dressing gown at this time of year! Staff lovely- professional, helpful & persona... Mehr ansehen
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It worked perfectly as regards the voucher including that we had to extend the expiry date after some health problems last year. The venue we chose was very helpful in allowing this. The staff wer... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Vom Unternehmen geschrieben
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Kontaktinformationen
Vereinigtes Königreich
- tellusmore@redletterdays.co.uk
- www.redletterdays.co.uk
Red Letter Days Official Trustpilot
3,7
Akzeptabel
23 739 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Poor choice and value for money
Poor choice and value for money. Booked a driving experience only to find out i needed to pay around £180 extra for insurance. So changed to a hotel stay but even that I had to upgrade to get a hotel that was worth a lot less than my original voucher value.
Great business model for the company. Not so much for the consumer
12. April 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Booking process was straightforward…
Booking process was straightforward once I had decided on the date. On arrival we were greeted well and shown around. The gown was slightly short and the flip flops were too small , the replacement was a larger used pair. The treatment was great , masseur was attentive. The resting room after the treatment could have been cleaner as there were cups and plates still on the table that needed to be cleared away. It wasn’t too busy so couldn’t understand why attention to detail was overlooked . Overall, The treatment was the best experience the venue did not match my expectations.
Will not be returning in a hurry .
11. April 2026
Antwort von Red Letter Days
Hi B B,
We appreciate you sharing your experience. We're glad the booking process was easy and the treatment attentive. We're sorry the gown and flip-flops weren't right and the resting room wasn't clean. We'll address these issues to improve our attention to detail.
Once again, thank you for your awesome feedback!
Red Letter Days
It was a lovely day out
It was a lovely day out. There were no problems booking the experience and the staff on site were helpful, knowledgeable and friendly. Would recommend Didcot railway experience to anyone.
18. April 2026
Antwort von Red Letter Days
Hey!
We're happy to hear that you had a lovely day out! It's great that the booking process was smooth and our staff were helpful. Thank you for recommending the railway experience.
Once again, thank you for your awesome feedback!
Red Letter Days
Booked a fire engine, no longer available. Now being ignored 🙁
Booked a fire engine. Tank and army truck driving experience for my husband. Fire engine no longer available. Now the Tank id in Rubgy and the truck near Gatwick. Red letter have ignored 3 attempts to contact them about this. I will do a credit card charge back as its not acceptable
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Red Letter Days
Hi Ruth,
I’m so sorry to hear about this. It sounds incredibly frustrating to have an exciting gift split across two locations that are hundreds of miles apart, especially after your attempts to reach us went unanswered. That’s definitely not the experience we want for you or your husband.
Our customer engagement team would love the chance to step in and make this right before you have to go through the hassle of a chargeback.
Please drop us a line at tellusmore@redletterdays.com. We’ll make sure this is looked into immediately so we can find a solution that actually works for you both.
Had to abort my visit 24 hours before…
Had to abort my visit 24 hours before due on site due to a house break in. Had to return north to make safe my house. Advised too late to re book
18. April 2026
Antwort von Red Letter Days
Hi Neil,
I am so incredibly sorry to hear about the break-in.
We really want to see how we can help you with this, but we don't have quite enough information here to locate your specific case or booking details.
Please reach out to our customer engagement team at tellusmore@redletterdays.com.
So basically
So basically, my wife booked a hotel that is listed on Red letter day website, paid extra which was fine, got an email confirmation from Red letter days with the booking and have now been told by the hotel itself it doesn't accept Red letter days ...
Impossible to get in touch with customer services ..
Hoping someone from Red letter days responds on here 🤔
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Red Letter Days
Hi Victor,
Thank you for taking the time to leave us a review,
It sounds as though this is booked through one of our third party providers who will have a direct contract with the property.
If you can please email us at tellusmore@redletterdays.com and our Hotel Destinations team will be able to resolve this for you today.
It was one of the best steaks I have…
It was one of the best steaks I have ever had,the staff were brilliant,
11. April 2026
Antwort von Red Letter Days
Hey John
We are so happy to hear that you had such a wonderful experience with us and that you enjoyed the steak and the service provided by the staff.
Once again, thank you for your awesome feedback!
Red Letter Days
Really wish I'd never used red letter…
Really wish I'd never used red letter days as a gift. My partner couldn't really book anything she wanted and we ended up spending more just to get something and phoning to get a code that worked. Will book direct in future.
18. April 2026
Antwort von Red Letter Days
Hi Nicholas ,
We appreciate you taking the time to share your experience. We're sorry to hear that your partner had difficulty booking and that you encountered issues with the code. We'll review this to improve our service.
Once again, thank you for your awesome feedback!
Red Letter Days
Extremely inflexible
Extremely inflexible and useless customer service. Never had any issues with extending long expired vouchers on Virgin experiences, but apparently with this company you can have a £200 experience paid for and they are all too happy to gobble up your money and tell you go to f yourself if your voucher expired 2 months ago. What a disgusting practice. Stay away from this site and use Virgin for your experiences!
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Red Letter Days
Hi nTFR,
I am truly sorry to hear about this. We never want a customer to feel like their money has gone to waste, especially on a high-value experience like yours. I completely understand why you’re feeling so frustrated about the lack of flexibility with your expiry date.
We really want the chance to look into this and see how we can make it right for you, but we don't have enough information here to locate your account or previous conversation.
Please reach out to our customer engagement team at tellusmore@redletterdays.com. We’d like to review what happened and see what we can do to help.
Stay Clear….
The original item purchased for me as a gift was no longer being offered (fish & chips afternoon tea). I was given a credit for this - at £10 less than the original price paid!!! Booking system atrocious! Will NEVER buy from them again…the ‘experiences’ offered that I tried to purchase not worth the paper theyre printed on!!
17. April 2026
Antwort von Red Letter Days
Hi Sally,
I am so sorry for the frustration here. It’s completely understandable that you’re upset—you should never be left out of pocket when an experience is no longer available, and losing £10 of the original gift value is not the experience we want for you.
We would love the chance to look into this and make it right, but we don't currently have enough information here to locate your specific case or voucher details.
Please reach out to our team at tellusmore@redletterdays.com. We’d really like to get this sorted and ensure you get the full value of your gift.
Great experience with Red Letter Days
Great experience with Red Letter Days. I booked an overnight stay and everything was easy to arrange from start to finish. The process was smooth, and the experience itself was really enjoyable. It made for a nice, relaxing break—would definitely use them again.
10. Oktober 2025
Antwort von Red Letter Days
Hi Michelle,
We're happy to hear that you had a great experience with us. It's wonderful that booking your overnight stay was easy and the process was smooth. We're glad you enjoyed your relaxing break and would use us again. Thanks for your positive feedback.
Once again, thank you for your awesome feedback!
Red Letter Days
A great dining experience at the Savoy…
A great dining experience at the Savoy Grill, excellent food, brilliant staff and service.
17. April 2026
Antwort von Red Letter Days
Hey Gary,
We're happy to hear that you had a great dining experience with us. It's wonderful that you enjoyed the excellent food, brilliant staff, and service. Thank you!
Once again, thank you for your awesome feedback!
Red Letter Days
300ft bungee (Tatton Park)
What an excellent all round experience, everyone working this event loved there job and were really kind and friendly which made all the difference.
18. April 2026
Antwort von Red Letter Days
Hi Ben,
We're happy to hear that you had such a positive experience! It's wonderful to know that our team's kindness and friendliness enhanced your time with us. Thank you for your kind feedback.
Once again, thank you for your awesome feedback!
Red Letter Days
i was able to connect to a customer…
i was able to connect to a customer service representative
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Red Letter Days
Hi Ian,
We're happy to hear that you were able to connect with someone from our customer service team. We appreciate your feedback!
Once again, thank you for your awesome feedback!
Red Letter Days
Good customer service
The problem was dealt with very quickly & resolved without any problems.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Red Letter Days
Hi Paul,
We're happy to hear that the issue was resolved quickly and efficiently. We appreciate you taking the time to share your positive experience with us!
Once again, thank you for your awesome feedback!
Red Letter Days
Was very noisy and not relaxing
I booked a spa day through Red Letter Days (was straight forward) for myself and my husband, expecting a relaxing and peaceful experience. Unfortunately, that wasn’t the case.
It wasn’t made clear at the time of booking that the spa facilities were open to the public like a leisure centre. The pool area was very busy and noisy, with families and children jumping in and out, which made it hard to relax. Around midday, a large speaker was brought out and a water aerobics class started, adding even more noise and disruption.
This wasn’t the calm spa atmosphere I had anticipated when booking.
On a positive note, we did really enjoy the cream tea and the massage—both were lovely and the highlight of the visit.
I do think clearer information should be provided when booking so customers know what type of environment to expect.
11. April 2026
Antwort von Red Letter Days
Hi Barbara,
It’s great to hear that the massage and cream tea were highlights of your visit, but I am truly sorry that the atmosphere at the spa didn't live up to the relaxing getaway you had in mind.
Your feedback regarding clearer descriptions is spot on—it’s so important to know exactly what the "vibe" will be before you arrive.
We’d love the opportunity to look into this specific location and see how we can make things right for you.
Please send us an email at tellusmore@redletterdays.com. Our customer engagement team is ready to help resolve this for you and ensure your next experience is exactly the kind of calm you’re looking for.
We did velocity in wales
We did velocity in wales. Was straightforward to book, really well organised and so easy, no faff at all
11. April 2026
Antwort von Red Letter Days
Hi Kerrie,
We're happy to hear that booking Velocity in Wales was straightforward and well-organized for you. We're glad you found the experience easy and without complications. Thanks for your feedback!
Once again, thank you for your awesome feedback!
Red Letter Days
Terrible systems
Every time I have use this company there is always a problem with actually making the booking. On this occasion I have place the booking and extended the voucher only to find the payment has been taken, but no extension on the voucher. In general the booking process is arduous and frustrating to the point where this voucher was a present, but my parents gave it back to me.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Red Letter Days
Hi Sam,
I am so sorry to hear that this has been your experience. It’s truly disappointing to hear that a gift intended for your parents ended up back with you due to a frustrating booking process—that is the exact opposite of the experience we want to provide.
Regarding the extension payment, it sounds like there has been a technical sync issue where the payment processed but didn't trigger the update on your account. We want to get this resolved for you immediately and take the "arduous" part out of this process.
Please reach out to us at tellusmore@redletterdays.com. Our team is ready to step in, track down that payment, and ensure your voucher is extended and ready to use without further hassle.
We’d really value the chance to put this right for you.
Venue a bit tired & worn
Venue a bit tired & worn. Outdoor pool not warm enough. Waiting area for afternoon tea too cold for somene wearing a dressing gown at this time of year!
Staff lovely- professional, helpful & personable.
27. März 2026
Antwort von Red Letter Days
Hi,
We appreciate your feedback. We'll look into the pool temperature and waiting area. We're happy the staff made your visit pleasant!
Once again, thank you for your awesome feedback!
Red Letter Days
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