Richer Sounds - Cambridge Bewertungen 

1 717
TrustScore 5 von 5

4,9

25 Hills Road, CB2 1NW Cambridge, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Ordered tv via a friendly telephone call. All was simple to do which included ordering an empty box to place the old tv in. Timescales was to my requirements. After receiving new tv it was simply a ca... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Bought new TV and soundbar from Cambridge store. Purchased 4pm yesterday, professionally delivered 9am this morning. Excellent knowledge from Tom in the store, took time with us even though very busy.... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Paul provided good clear honest advice in shop. Listened to requirements and provided options. Happy with multiple visits without expecting a decision. Price matched when ready to buy. Have bought fr... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Helpful staff. Product good price and delivered on time. The only thing which was not good was the payment process. It didn't work after several attempts. However the staff member (I think he was call... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Hi-Fi-Shop
  2. Elektrofachmarkt
  3. Fernsehgeschäft

Vom Unternehmen geschrieben

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktinformationen

  • 25 Hills Road, CB2 1NW, Cambridge, Vereinigtes Königreich

  • 0333 900 0053

4,9

Hervorragend

TrustScore 5 von 5

1717 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

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4,9

Alle Bewertungen

(1 717)

23 849 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Super service from Bradley at RS Cambridge

Super friendly service from Bradley who provided me with excellent information about the product I was interested in, which in turn led to me purchasing the item.

The item arrived via courier on the date advised, was well packed and performs superbly.

Thanks Bradley !

2. Februar 2026
Richer Sounds - Cambridge-Logo

Antwort von Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Bewertet mit 5 von 5 Sternen

Great help service and choice.

I had been elsewhere looking at Headphones and not getting much help. Went to Richer Sounds in Cambridge and got all the help I needed. Top work by all in the shop. Thanks.

1. Februar 2026
Richer Sounds - Cambridge-Logo

Antwort von Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Bewertet mit 5 von 5 Sternen

Good service especially the help given…

Good service especially the help given with our decision on which tv to buy

2. Februar 2026
Richer Sounds - Cambridge-Logo

Antwort von Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 5 von 5 Sternen

Brilliant service

Bought a Cambridge Audio music streamer from the Cambridge Richer Sounds branch and it was an excellent shopping experience. As a complete novice in the field, I got very good advice and made my purchase quickly and smoothly.
The following day, I phoned the store with several idiotic questions and again got good and patient advice.
The CXN100 that I bought is a fabulous piece of kit and having implemented the various ideas I was given, gives stunning music quality. It’s a great addition to my ancient CD collection.

2. Februar 2026
Richer Sounds - Cambridge-Logo

Antwort von Richer Sounds - Cambridge

Thank you for your wonderful feedback

Bewertet mit 5 von 5 Sternen

Purchased Marrantz Melody X package at…

Purchased Marrantz Melody X package at very competitive price. Staff were very friendly, knowledgeable and helpful. Particularly impressed when a staff member offered to make up the cables for me.

1. Februar 2026
Richer Sounds - Cambridge-Logo

Antwort von Richer Sounds - Cambridge

Thank you for your wonderful feedback

Bewertet mit 5 von 5 Sternen

Very competent staff

The staff was extremely competent and helpful. We needed cables to connect our amplifier to speakers, and we received excellent advise on the options and more. They addressed all our questions and doubts. Great experience

24. Jänner 2026
Richer Sounds - Cambridge-Logo

Antwort von Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 5 von 5 Sternen

LG oled TV

Very helpful staff, very patient with me as it was an over the phone order.
Great price & extended warranty.
Fast delivery 👍

31. Jänner 2026
Richer Sounds - Cambridge-Logo

Antwort von Richer Sounds - Cambridge

Thanks for your great feedback and for supporting local business.

Bewertet mit 5 von 5 Sternen

Olivia the Store Manager.

Olivia the Store Manager was outstanding, great knowledge and superb advice.

31. Jänner 2026
Richer Sounds - Cambridge-Logo

Antwort von Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

Dave S

Polite efficient and helpful service

27. Jänner 2026
Richer Sounds - Cambridge-Logo

Antwort von Richer Sounds - Cambridge

Thank you for your 5 star review!

Bewertet mit 5 von 5 Sternen

Unrivalled customer service

What can I say about shopping with richer sounds, other than it sets the bar for the retail experience. The staff are experts and give it to you straight with their recommendations and advice. They never just try and make a sale, they guide you to finding the right products for your needs and I have always come away getting exactly what I wanted. Every time I buy hifi or a TV I go to richer sounds, and I've been coming here since I was a kid when my dad used to get his hifi. In those days kids used to get a free lollipop, so I was won over from an early age. They are simply unrivalled.

25. Jänner 2026
Bewertet mit 5 von 5 Sternen

Great amp and speakers

My 11 year old amp was getting a bit rusty so it was time for an upgrade. Setting up a demo with TJ at the Cambridge branch was a breeze. It was a shootout between this, an Arcam a15+ and the Marantz model 30. While the Marantz and the Arcam were good, there was no doubt which was the clear winner!
However when i got it home it didn’t pair that well with my old Wharfedale diamond bookshleves, so it was back to the store to try out some speakers….no problem at all, TJ set up a demo the very next day! I eventually settled for the Dali Opticon 6 mk2 with which the EXA100 paired really well! A shout out to TJ for being patient throughout the process, he took the time to understand all my requirements and made sure i was fully satisfied before making my purchase. I would heartily recommend Richer Sounds to anyone and would definitely return for my future hifi needs!

17. Jänner 2026
Richer Sounds - Cambridge-Logo

Antwort von Richer Sounds - Cambridge

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

Staff were very attentive

Staff were very attentive, knowledgeable and helpful. Didn't feel as though we were being rushed.

24. Jänner 2026
Richer Sounds - Cambridge-Logo

Antwort von Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Bewertet mit 5 von 5 Sternen

Onkyo C30

Onkyo C30 - prompt delivery & very pleased with sound. A big improvement on my old (very old) CD player.

23. Jänner 2026
Richer Sounds - Cambridge-Logo

Antwort von Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 5 von 5 Sternen

Third time lucky thanks to Richer Sounds...

Had to send two Lenco turntables back to Amazon due to wow/flutter. The advice from Richer Sounds really helped make the right decision and I knew I had support if needed.

22. Jänner 2026
Richer Sounds - Cambridge-Logo

Antwort von Richer Sounds - Cambridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 5 von 5 Sternen

Got my daughter a new TV from Richer…

Got my daughter a new TV from Richer Sounds I have been a customer there for over 25 years . Best prices best guarantees , and very nice people to deal with .
Why go anywhere else

21. Jänner 2026
Richer Sounds - Cambridge-Logo

Antwort von Richer Sounds - Cambridge

Thanks for your great feedback and for supporting local business.

Bewertet mit 4 von 5 Sternen

Great picture quality, baffling OS.

The sales person (Tom?) did an excellent job, and the purchase experience was first class.

An area I feel Richer Sounds could improve is explaining how to use the product. Modern TV’s are now so complex that a series of evening classes would be needed to understand it.

I simply cannot work out how to create a favourite channels list, and I regards myself as pretty well up on this sort of thing.

The operating system on this TV is baffling in the extreme. I have downloaded the so called instruction manual from the manufacturer, and that is no help at all.

The picture quality is excellent, I just need to work out how to set it up.

15. Jänner 2026
Richer Sounds - Cambridge-Logo

Antwort von Richer Sounds - Cambridge

Thank you for your feedback although I was really sorry to read you have had problems setting up your new TV. I will of course pass this on to the store team so in future they can be really clear about where customers can go should they need help in this type of instance, and in the meantime if you do still require assistance please get in touch with our customer service team on 03339000094 option 6..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

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