Richer Sounds - Norwich Bewertungen 

2 049
TrustScore 5 von 5

4,9

21 St Giles Street, NR2 1JL Norwich, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Came in to replace our amplifier (bought from Richer Sounds about 25 years ago!). Great service, as ever. Salesman was very knowledgeable and spent time working out what we really needed. First recomm... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Purchased a pair of Wharfedale speakers efficient knowledgeable staff. Order arrived 2 days later. We were unable to set our system up, Tony from Norwich branch came round was extremely personable wit... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I somehow disconnected my Wiim mini and struggled to reconnect it. Seb at Richer Sounds, Norwich was able to talk me through the process over the phone. I’m not tech savvy but he was able to very p... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I ordered a TV online for collection in the Norwich store, but after making the payment I realised that there was a better model for not too much more money, that I preferred. The Norwich store (Jon)... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Hi-Fi-Shop
  2. Elektrofachmarkt
  3. Fernsehgeschäft

Vom Unternehmen geschrieben

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktinformationen

  • 21 St Giles Street, NR2 1JL, Norwich, Vereinigtes Königreich

  • 0333 900 0046

4,9

Hervorragend

TrustScore 5 von 5

2049 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

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4,9

Alle Bewertungen

(2 049)

24 450 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 4 von 5 Sternen

Another Richer Sounds satisfied customer

Richer Sounds are true to there word and treated me very well regarding my 4 year+ old tv which was covered by there free extended guarantee could not be repaired, and they gave me a very generous Gift Voucher to purchase a replacement tv. Thank you very much Seb and Tony at Norwich branch.D Gipson .

25. März 2026
Richer Sounds - Norwich-Logo

Antwort von Richer Sounds - Norwich

Thanks very much for taking the time to leave such a kind review. I’m really pleased to hear that you were looked after properly under our extended guarantee, and that everything was taken care of to help you move on to a replacement when the TV couldn’t be repaired.

I’ll be sure to pass your thanks on to Seb and Tony at our Norwich store who I'm sure will also be delighted to see your comments. If there’s ever anything you’d like to discuss further, please don’t hesitate to get in touch with us directly.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bewertet mit 5 von 5 Sternen

Great customer care from knowledgeable staff

The staff in the store were very helpful and knowledgeable. The store was well set out and I was able to look at and hear demonstrated the products I wanted to buy.

24. März 2026
Richer Sounds - Norwich-Logo

Antwort von Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Bewertet mit 5 von 5 Sternen

I've come to expect nothing but the best service at RS Norwich.

The whole process of buying my new projector went as smooth as silk. I knew exactly what kind of treatment I could expect from the staff at Norwich, that is quick, respectful and efficient! They are also very knowledgeable and with the VIP club and it's six year guarantee, Richer Sounds is always my first port of call. Tony helped me on this occasion, but I know to trust any other staff member just as much. So thank you all at Norwich and I'm sure I will see you again soon!

29. März 2026
Richer Sounds - Norwich-Logo

Antwort von Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 5 von 5 Sternen

Knowledgeable and customer focussed

Knowledgeable and gave time to us as customers, listening to what we thought we wanted and guiding us as and when required. No pressure selling. First class!

18. März 2026
Richer Sounds - Norwich-Logo

Antwort von Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Bewertet mit 5 von 5 Sternen

No fuss

No fuss. Pleasant.

19. März 2026
Richer Sounds - Norwich-Logo

Antwort von Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Bewertet mit 5 von 5 Sternen

Excellent service from Tele sales team…

Excellent service from Tele sales team , Kept informed of Delivery, Arrived on time , very good experience from start to Finish , would definitely recommend

19. März 2026
Richer Sounds - Norwich-Logo

Antwort von Richer Sounds - Norwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 5 von 5 Sternen

Great shopping experience in Norwich…

Great shopping experience in Norwich store. Ended up buying a cd player for less than I planned to based on staff advice. That doesn't usually happen in retail? Asked me what else I was using, amp, speakers etc and recommended accordingly.

11. Jänner 2026
Richer Sounds - Norwich-Logo

Antwort von Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

Very professional conversation over the…

Very professional conversation over the phone. Good advice and recommendations. Brilliant delivery service. Received the following day of order.

18. März 2026
Richer Sounds - Norwich-Logo

Antwort von Richer Sounds - Norwich

Thank you for your 5 star review!

Bewertet mit 5 von 5 Sternen

good website and excellent product range

good website and excellent product range and support. have used richer sounds on several occasions. efficient service and advice if needed

9. Oktober 2025
Richer Sounds - Norwich-Logo

Antwort von Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 5 von 5 Sternen

Helpful and knowledgeable people

Helpful and knowledgeable people, excellent high end audio equipment to choose from.

28. August 2025
Richer Sounds - Norwich-Logo

Antwort von Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

Samsung 83" tv qes90f

I bought a TV and a sound system from Richer Sounds a few years ago, and at the time, I was very impressed with the service and the deal I had. Because of this, I've just bought a new TV from them again; the salesperson, called Seb, was very patient and had good product knowledge, and yet again offered me a fantastic deal, which could not be matched anywhere else. The TV's picture & sound quility is amazing, and very easy to set up.

17. März 2026
Richer Sounds - Norwich-Logo

Antwort von Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Bewertet mit 5 von 5 Sternen

Amazing service as always

Amazing service as always. It’s been some years since by last visit but everything is as it should be: friendly, helpful and relaxed service.

21. März 2026
Bewertung ohne vorherige Einladung
Richer Sounds - Norwich-Logo

Antwort von Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Bewertet mit 4 von 5 Sternen

The notification system…

The notification (via email) system failed and I had to ring up the store. However that worked and I later bought a product.

15. März 2026
Richer Sounds - Norwich-Logo

Antwort von Richer Sounds - Norwich

Thanks very much for the positive feedback although I’m sorry to hear the email notification didn’t work as it should on this occasion. It’s great to know everything worked out in the end of course but if you do need any help, you can e-mail us via..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bewertet mit 5 von 5 Sternen

Seb in Norwich was excellent

Seb in Norwich was excellent
He listened to what we wanted and needed and his advice paid off
Very pleased with the new Marantz set up

14. März 2026
Richer Sounds - Norwich-Logo

Antwort von Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

Always a professional approach to the…

Always a professional approach to the customer and their interest in a product they are looking into or aquiring, very good knowledge of the products they hold in stock and the accreditations and causes that are featured on the back page of the Thankyou booklet put Richer Sounds on a good footing too.

14. März 2026
Bewertung ohne vorherige Einladung
Richer Sounds - Norwich-Logo

Antwort von Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service

5. März 2026
Richer Sounds - Norwich-Logo

Antwort von Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 5 von 5 Sternen

I phoned for advice and guidance

I phoned for advice and guidance, which Sam provided. I felt it was unbiased, and was focused on what I needed rather than what he wanted to sell me. With a choice made he was able to match a competitors price, and it was delivered promptly the next day. Very happy.

12. März 2026
Richer Sounds - Norwich-Logo

Antwort von Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

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