Richer Sounds - Prestwich Bewertungen 

2 143
TrustScore 5 von 5

4,9

415-419 Bury New Road, M25 1AA Prestwich, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Went to Richer Sounds in Prestwich looking for help and advice. Met the store manager Sam there who was without a doubt the most informed and happy gentleman I have met in a long time, he set up diffe... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

It seems the norm these days, that companies are focused on selling. Its when there are issues that shows how good or bad customer service is. My LG tv bought from Ellis at Richer Sounds, and less th... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We knew which Hifi system we wanted to buy but had a few questions regarding attaching our own speakers. The staff member was very helpful and even showed us on his computer which connector we needed... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The guys at Richer Sounds couldnt have been more helpful when placing the order for the new TV . It was quick , efficient and secure , with the right level of advice . The delivery guys were also spo... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Hi-Fi-Shop
  2. Elektrofachmarkt
  3. Fernsehgeschäft

Vom Unternehmen geschrieben

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktinformationen

  • 415-419 Bury New Road, M25 1AA, Prestwich, Vereinigtes Königreich

  • 0333 900 0042

4,9

Hervorragend

TrustScore 5 von 5

2143 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

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4,9

Alle Bewertungen

(2 143)

23 951 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 4 von 5 Sternen

Ordering was easy

Ordering was easy, however, a tad confusing. I opted for click and collect, got a message saying your parcel is due to be delivered via DPD. I assumed I'd made an error and waited in but no delivery. Then I got a message saying parcel delivered. Transpired it was delivered to tge shop for click and collect BUT tgat wasn't clear on my emails. DPD issue? Other than that, GREAT!

6. Juli 2026
Richer Sounds - Prestwich-Logo

Antwort von Richer Sounds - Prestwich

Thanks for the constructive comments and apologies for the confusion caused by the courier notification here. We'll review the way the system for click and collect works and look to improve it.

We really appreciate the time taken to leave us feedback.

The Customer Experience team

Bewertet mit 5 von 5 Sternen

In the shop the sales assistant catered…

In the shop the sales assistant catered for my needs which was to purchase a TV with Freely pre-installed. He went through the available brands and specs and advised me on the best options. Delivery was quick and the delivery guys were patient, friendly and correctly advised me on how to remove the TV from the box minimising any damage.

4. Juli 2026
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Antwort von Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bewertet mit 5 von 5 Sternen

Knowledgeable, friendly staff, competitive price

We knew which Hifi system we wanted to buy but had a few questions regarding attaching our own speakers. The staff member was very helpful and even showed us on his computer which connector we needed and where we could buy it. The price was also very competitive. We will definitely go back if we need anything they sell.

2. Juli 2026
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Antwort von Richer Sounds - Prestwich

Thank you for your 5 star review!

Bewertet mit 5 von 5 Sternen

Excellent service

Was able to call ahead and reserve the item I wanted - got it at a great price too. Is good to use independent businesses

19. Dezember 2025
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Antwort von Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 5 von 5 Sternen

HELPFUL TEAM

Spent their time and effort giving me guidance. Got an in-store discount as well on some of the products. Put me in touch with a reliable installer.

25. Juni 2026
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Antwort von Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 4 von 5 Sternen

I think they sell good quality stuff at…

I think they sell good quality stuff at the shop in Richard’s sounds and the other shops I been on line and I can’t find anyone ne’er me to shop.
Thank for the custom

20. Juni 2026
Richer Sounds - Prestwich-Logo

Antwort von Richer Sounds - Prestwich

Thanks for taking the time to leave your review, and for your kind feedback on the products. We look forward to seeing you again soon,

Many thanks

The Customer Experience Team

Bewertet mit 5 von 5 Sternen

Great experience at the Prestwich shop

I have ordered a CD player for click‑and‑collect at the Prestwich store. The item was ready for collection next day. At collection, a shop assistant warned me that a cardboard box package was slightly damaged during the transit but the contents remained unaffected. The box was opened to make sure that everything is fine. Great and fair service. I will definitely consider this shop for further purchases.

19. Juni 2026
Richer Sounds - Prestwich-Logo

Antwort von Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 5 von 5 Sternen

A great shop with good range of goods…

A great shop with good range of goods and good knowledge from staff. Pity there isn’t a direct phone number just an email and a general number for all the branches

12. Juni 2026
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Antwort von Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 5 von 5 Sternen

I decided after considerable…

I decided after considerable deliberation that I would swap the Tangent Ampster 111 for the Arcam, which, although considerably more expensive, would be, following Noah's advice, the same price as my new speakers plus half as much again. Unfortunately, I am currently unable to listen to my new setup, including my new amplifier, due to an ongoing health problem, so it might be a while yet. But I did appreciate Noah's advice.

13. Juni 2026
Richer Sounds - Prestwich-Logo

Antwort von Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 5 von 5 Sternen

Great service as always

Great service as always, along with advice, price matched the item I wanted and was in store within 2 days of order, collected and sounds fantastic

13. Juni 2026
Richer Sounds - Prestwich-Logo

Antwort von Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bewertet mit 5 von 5 Sternen

Great service

Great service, great recommendation for a turntable. Had an issue when I set it up, called up and they sorted it immediately.

13. Juni 2026
Richer Sounds - Prestwich-Logo

Antwort von Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Bewertet mit 3 von 5 Sternen

Pleased to get the items ordered

Pleased to get the items ordered, with a small discount and the delivery was flawless.
Nevertheless, probably sound like a bit of a grump but I was expecting more of an experience with coming into store - I had done my research and it appeared I seemed to know more about the items than the sale staff and a couple of times he gave me incorrect information which I won't go into. It definitely wouldn't stop me ordering from richer sounds but I might just buy online in future or perhaps try another store.

6. Juni 2026
Richer Sounds - Prestwich-Logo

Antwort von Richer Sounds - Prestwich

Thank you for your feedback following a recent experience at our Prestwich store, although I'm of course sorry that there were some issues there.

I will arrange for our customer service team to get in touch to find out more, so that we can the branch learnt from where they went wrong, and so that we can make things up to you.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

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