Richer Sounds - Romford Bewertungen 

2 586
TrustScore 5 von 5

4,9

73 Main Road, RM2 5EL Romford, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I aways buy my audio/visual from Richer Sounds, not because of any price advantages but because of the service I receive, always friendly and helpful. Any request to listen to equipment is never too... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Listened to what I already had and why I was replacing it, also that I had some idea of what I wanted. Directed me to other options that may be better but let me decide and showed me what I had alread... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Honest advice when needed, even when the item was not the most expensive. Listened to my requirements and guided me through the options. Delivery was good as DPD was there chosen service. Also upon re... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

My Samsung super dooper TV broke down after 184 days. Because of the process going through Samsung repair I was without a TV. Thanks to Steve at Romford he loaned me a small one so I could continue wa... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Hi-Fi-Shop
  2. Elektrofachmarkt
  3. Fernsehgeschäft

Vom Unternehmen geschrieben

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktinformationen

  • 73 Main Road, RM2 5EL, Romford, Vereinigtes Königreich

  • 0333 900 0041

4,9

Hervorragend

TrustScore 5 von 5

2586 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

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4,9

Alle Bewertungen

(2 586)

24 644 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 4 von 5 Sternen

Delivery man pleasant

Delivery man pleasant, but unfortunately due to my colour carpet I have a no wearing shoes indoors. The delivery man had no shoe covers, so he had to leave TV in my hallway.
Advice for the future would be ideal if you can supply shoes protectors for your delivery guys

29. Jänner 2026
Richer Sounds - Romford-Logo

Antwort von Richer Sounds - Romford

Thank you for your feedback and apologies in relation to the delivery, the courier should have had shoe covers with him. I have raised with the courier to make sure all their teams have the correct protective clothing in the future, we really appreciate you letting us know.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bewertet mit 5 von 5 Sternen

Richer Sounds Romford…

The salesman at Richer Sounds Romford couldn't have been more helpful, the salesman i dealt with was Dave but I'm sure the other sales guys working there would have been just as helpful. Thank you

28. Jänner 2026
Richer Sounds - Romford-Logo

Antwort von Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

Fantastic experience at Richer Sounds…

Fantastic experience at Richer Sounds in Romford! I recently purchased a 55" LG G-Series TV and couldn’t be happier with both the product and the service. Rich, who helped me in-store, was absolutely excellent — knowledgeable, patient, and genuinely focused on making sure I chose the right setup rather than just making a quick sale. He explained the features clearly, answered all my questions, and made the whole process feel easy and enjoyable. It’s rare to find customer service this good these days. Highly recommended if you’re looking for honest advice and a premium buying experience!

28. Jänner 2026
Richer Sounds - Romford-Logo

Antwort von Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 5 von 5 Sternen

why I went back

Answered all my question with good knowledge and very pleasantly. This is why I went back.

26. Jänner 2026
Richer Sounds - Romford-Logo

Antwort von Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 5 von 5 Sternen

Efficient friendly service

I wanted an item for my husband’s birthday but it didn’t appear to be readily available online. I called a store and not only did they have one in stock, it was shipped out and arrived the next day. The representative was very helpful and patient answering all of my questions. Payment was easy and the whole process felt hassle free. Ideal! Would highly recommend.

27. Jänner 2026
Richer Sounds - Romford-Logo

Antwort von Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 5 von 5 Sternen

Fantastic service and always a great deal!

Fantastic service provided at the Romford store, got a great deal, I would always recommend going into store and talking to the experts to get all your questions answered and check if there are any deals not advertised online.

24. Jänner 2026
Richer Sounds - Romford-Logo

Antwort von Richer Sounds - Romford

Thank you for your 5 star review, it’s lovely to read your comments.

Bewertet mit 5 von 5 Sternen

Very friendly & welcoming

Ordered my item online to pick up in store,
DPD tracking also when arrived a nice friendly phone call to say item has been received at store, I arrived 20 minutes before opening, wasn’t a problem for the guys,opened up early & what a very warm friendly atmosphere by all staff. Romford store.
Very happy with my purchase with a massive knock down price, searched absolutely everywhere online no one could beat richer sounds on price. Very highly recommended.

22. Jänner 2026
Richer Sounds - Romford-Logo

Antwort von Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 5 von 5 Sternen

THe staff are very helpful and…

THe staff are very helpful and knowledgeable. I always receive friendly and courteous welcome.

26. Dezember 2025
Richer Sounds - Romford-Logo

Antwort von Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 5 von 5 Sternen

Went in store to replace a broken…

Went in store to replace a broken bracket. It wasn’t in stock so they sent it out next day free of charge to my home.

20. Jänner 2026
Richer Sounds - Romford-Logo

Antwort von Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 5 von 5 Sternen

Great experience!!

Great experience! Bought a turntable and a valve amp! Steve the manager set it all up in the demo room for me to listen to. Will recommend!!

19. Jänner 2026
Richer Sounds - Romford-Logo

Antwort von Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

Steve

Steve, the manager, was extremely helpful and set me up with a nice, long demo prior to me making my purchasing decision.

19. Jänner 2026
Richer Sounds - Romford-Logo

Antwort von Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

Great company and good old fashioned ‘customer service’.…

Having purchased a number of products from Richer Sounds over many years, I can honestly say my experiences with all members of the team at the Cardiff store, has been nothing short of excellent.
Help, support, advice and amazing after sales has been the driving factor in why we return to RS every time we’re planning on purchasing new products.

12. Jänner 2026
Bewertet mit 5 von 5 Sternen

Friendly

Friendly, knowledgeable staff, very helpful.

17. Jänner 2026
Richer Sounds - Romford-Logo

Antwort von Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Bewertet mit 5 von 5 Sternen

Richer Sounds Romford Best Customer Care

I initially phoned Richer Sounds Romford to buy the Sony Bravia 7 and the call was friendly but still informative.
A few days later I picked up the telly and was in and out within 10 minutes! No faff.
I was pleasantly surprised that I got a follow up call from Graham a week later seeing how I'm getting on with the Sony i.e. was I having any problems with any settings etc. I said I couldn't be happier with the Bravia. We had a chat about the Bravia and other TVs for future reference... I for one will buy my next tv from Richer Sounds Romford... Can I also say that the follow up phone call to me came across as natural and not scripted. Long may that continue.

16. Jänner 2026
Bewertung ohne vorherige Einladung
Richer Sounds - Romford-Logo

Antwort von Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

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