Richer Sounds - Websales Bewertungen 

21 257
TrustScore 5 von 5

4,9

3 - 4 Hankey Place, SE1 4BB London, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

After sigmkficant research into a Headphone that would match well with my Grahsm Slee Solo ULDE headphone amplifier, i settled on the Sennheiser HD600 as a very solid choice. As ever Richer Sounds onl... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

After shopping around, found the best deal on Richer Sounds. Added bonus of additional warranty and the item being in stock. Informative delivery and within the time specified. The delivery company BJ... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

After a recommendation from my brother-in-law I ordered a new DAB+ radio online very easily on the 29th July it said delivery by 5th August but actually received on 1st. Excellent communication. Deliv... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Richer sounds are my go to now because they are always professional and knowledgeable and the prices competitive they don’t mess people around they just always deliver top notch service. More than ha... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Hi-Fi-Shop
  2. Elektrofachmarkt
  3. Fernsehgeschäft

Vom Unternehmen geschrieben

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktinformationen

  • 3 - 4 Hankey Place, SE1 4BB, London, Vereinigtes Königreich

  • 0333 900 0065

4,9

Hervorragend

TrustScore 5 von 5

21 257 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,9

Alle Bewertungen

(21 257)

23 803 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Recomended

Recomended

27. Juli 2026
Richer Sounds - Websales-Logo

Antwort von Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Bewertet mit 5 von 5 Sternen

Good Shop

Good Shop. Great price.

27. Juli 2026
Richer Sounds - Websales-Logo

Antwort von Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 5 von 5 Sternen

Richer Sounds Customer for 20+ years

I've been using Richer Sounds for over 20 years. They are always worth checking for good deals on quality products and I often go into my nearest store to talk to the staff about what I'm interested in and then buy there or order on line. My latest purchase is a Ruark RS3 which wasn't my first choice but after doing some research and listening to one in store I decided that was the one to get.

27. April 2026
Richer Sounds - Websales-Logo

Antwort von Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Bewertet mit 3 von 5 Sternen

Stylus delivery issues.

Have ordered from RS before & no issues.
However, I ordered the item and paid extra postage for next day delivery on Tuesday for a birthday present on Thursday 30th July.
Apparently a delivery was attempted, people were in the house, but even so it would have fitted through the letter box.
No notifications that a delivery had been attempted, I had to follow it up.
It was delivered the next day. Wrapped in some bubble wrap inside a plastic bag.
The box was not in good condition, dog eared. Not ideal for a birthday gift from a daughter.
Price is good.

27. Juli 2026
Richer Sounds - Websales-Logo

Antwort von Richer Sounds - Websales

Thank you for your feedback although I'm really sorry it's been a disappointing experience for you. especially considering the purchase was a gift. We will of course investigate this urgently with the courier, who shouldn't be behaving this way, as well as review the way the item was packaged when it left us, should we need to improve our process.

In the meantime, I will arrange for our customer service team to contact you directly to put things right..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bewertet mit 5 von 5 Sternen

great service

As usual , product arrives on time and well wrapped.

27. Juli 2026
Richer Sounds - Websales-Logo

Antwort von Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bewertet mit 2 von 5 Sternen

Delivery cancelled without notice…

Delivery cancelled without notice waited till 7,30 pm tried to call but delivery company office was closed later that evening I had message to say that it was cancelled and why it’s was cancelled I know people are more important than a tv but a message would of been helpful

13. Juli 2026
Richer Sounds - Websales-Logo

Antwort von Richer Sounds - Websales

Thank you for your feedback, although I was of course very concerned to read it and offer my sincere apologies.

It appears that the third-party courier we used let both you and us down on this occasion, which is clearly not good enough. We expect more from the delivery partners that represent our business and I have shared both your concerns and my own with them. We have also discussed how their processes can be improved to ensure that, when delays do occur, customers are kept informed with the minimum possible inconvenience.

That said, I accept full responsibility for the issue, as we choose the partners we work with. We have recently introduced a small fleet of our own delivery vehicles to support a number of deliveries, giving us greater control over the service we provide. Experiences such as yours only strengthen our determination to expand this capability further.

In the meantime, I understand you have since spoken with our customer service team, who have arranged a goodwill gesture by way of apology. Should I be able to assist further in any way, please do not hesitate to get in touch.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bewertet mit 5 von 5 Sternen

Best price and great service

Good price with free delivery and ease of ordering online. Speedy delivery and communications all the way. Top service!

27. Juli 2026
Richer Sounds - Websales-Logo

Antwort von Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bewertet mit 5 von 5 Sternen

Hard to fault.

As always, a good online shopping experience. Great range of products, stock of what I wanted and prompt delivery. Only improvement would be a shop nearer where I live!

26. Juli 2026
Richer Sounds - Websales-Logo

Antwort von Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

Bewertet mit 5 von 5 Sternen

Found the online experience very…

Found the online experience very efficient let me know items were not available for a couple of weeks and offered alternatives if I so required

20. Juli 2026
Richer Sounds - Websales-Logo

Antwort von Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bewertet mit 5 von 5 Sternen

Sunday order, Monday delivery

Ordered a refurbished tv online on a Sunday afternoon and the tv arrived by Monday lunchtime. Online ordering was easy, as was payment. The tv arrived well packaged and would pass as a brand new tv. I don’t leave reviews often but for service and value for money Richer Sounds deserves one.

26. Juli 2026
Richer Sounds - Websales-Logo

Antwort von Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 5 von 5 Sternen

Richer sounds have been genuinely…

Richer sounds have been genuinely amazing with their customer service and helping us through a repair/replacement for our tv, I really recommend them! They have been great!

20. Juli 2026
Richer Sounds - Websales-Logo

Antwort von Richer Sounds - Websales

Thank you for your 5 star review, it’s lovely to read your comments.

Bewertet mit 5 von 5 Sternen

Super price matched by excellent…

Super price matched by excellent service. 6 year guarantee and seamless delivery. What more do you need?

24. Juli 2026
Richer Sounds - Websales-Logo

Antwort von Richer Sounds - Websales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 5 von 5 Sternen

Great product

Great product, great price, super speedy delivery.
A 5 star service all round.

23. Juli 2026
Richer Sounds - Websales-Logo

Antwort von Richer Sounds - Websales

Thank you for your wonderful feedback

Bewertet mit 5 von 5 Sternen

Instore + online combo.

Instore + online combo.

Popped in a store when passing by. Got good advice, discount for signung up and quote.

Bought it online ages later, but happy to honour expired quote.

Bought a wiim pro which is excellent

25. Juni 2026
Richer Sounds - Websales-Logo

Antwort von Richer Sounds - Websales

Thanks for your kind review, we look forward to your next visit.

Bewertet mit 5 von 5 Sternen

Highly recommend

Excellent service from Richer Sounds.
The process of buying my new device was seamless.

24. Juli 2026
Richer Sounds - Websales-Logo

Antwort von Richer Sounds - Websales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bewertet mit 5 von 5 Sternen

Dealing with a faulty TV

The original TV had a small fault with the screen, I contacted Richer sounds and they swapped the TV out with out issue. It was unfortunate the original TV was faulty but the post sales care and return and replacemnet was second to none. Superb

15. Juli 2026
Richer Sounds - Websales-Logo

Antwort von Richer Sounds - Websales

Thanks for your great feedback and for supporting local business.

Bewertet mit 5 von 5 Sternen

Brilliant people, slow website

The service was great as always. And RS did honour their price guarantee when I found the same tv cheaper at John Lewis.
My only suggestion for improvement is making the web site run smoother and quicker, it seems to struggle at times, maybe volume of users? (Im not an IT guy).

24. Juli 2026
Richer Sounds - Websales-Logo

Antwort von Richer Sounds - Websales

Thanks for your 5 star review, we look forward to seeing you again next time

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr