Richer Sounds - York Bewertungen 

2 045
TrustScore 5 von 5

4,9

12 St Sampsons Square, YO1 8RN York, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

On this occasion we were served by Kevin who was friendly, polite and listened to our needs. Once home our initial choice proved not so good so were returned and another selection made. This we still... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Very friendly, efficient service. As a woman of a certain age, I often feel dismissed in electronics stores, but Richer Sounds in York was fantastic. Very helpful staff. They didn’t have what I needed... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Have had a fantastic first time experience with RS and they will now be my go to for electrical items. Bought a new hifi stacking system via Arron in RS York. Communication was brilliant with him, he... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I am 88 years old living through the times when you could expect retailers to give a service not normally found today. What a pleasant supprise when I went into the York store to find it staffed by... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Hi-Fi-Shop
  2. Elektrofachmarkt
  3. Fernsehgeschäft

Vom Unternehmen geschrieben

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktinformationen

  • 12 St Sampsons Square, YO1 8RN, York, Vereinigtes Königreich

  • 0333 900 0084

4,9

Hervorragend

TrustScore 5 von 5

2045 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,9

Alle Bewertungen

(2 045)

24 030 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 4 von 5 Sternen

Great TV, but……

Superb tv (LG Qned), price and delivery were great. Only issue was with the York branch, who advised me that they had an example of the tv in store for me to view prior to purchase, but having made a special 80+ mile round trip it turned out that they only had a previous years lower spec model on display. Disappointing from a service perspective but took a punt by buying the tv online without seeing it first and have to say it is all I hoped for, so apart from a wasted journey, no real harm done.

2. Juni 2026
Richer Sounds - York-Logo

Antwort von Richer Sounds - York

Thank you for the feedback, it's good to hear you are happy with the TV of course but obviously I was very sorry to read about the wasted journey you had. I've since spoken to the store colleague you dealt with initially via e-mail, who held his hands up to the human error and has promised do better next time.

I will arrange for the store to give you a call to a call to put this right, and if I can be of any more help in the meantime do let me know.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bewertet mit 5 von 5 Sternen

V helpful and informative advice

V helpful and informative advice. Competitive price and a great warranty.
Welcoming retail environment

1. Juni 2026
Richer Sounds - York-Logo

Antwort von Richer Sounds - York

Thanks for your 5 star review, we look forward to seeing you again next time

Bewertet mit 5 von 5 Sternen

One of the best for customer service I…

One of the best for customer service I have ever encountered. A quick call can get all your enquiries and orders placed. Quick to offer help and future support and their warranty is a huge peace of mind.

1. Juni 2026
Richer Sounds - York-Logo

Antwort von Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

Very helpful & easy to deal with.

Very helpful & easy to deal with, nothing too much trouble. Other retailers could do with some staff training from Richer Sounds !!

30. Mai 2026
Richer Sounds - York-Logo

Antwort von Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

Overall Excellence

Knowledgable, friendly and exceptionally helpful staff.

29. Mai 2026
Richer Sounds - York-Logo

Antwort von Richer Sounds - York

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bewertet mit 5 von 5 Sternen

Staff always friendly and…

Staff always friendly and knowledgeable. Eager to help. Great advice and feedback. Called me back with extra advice . Priceless. Why go anywhere else for me.

27. Mai 2026
Richer Sounds - York-Logo

Antwort von Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Bewertet mit 5 von 5 Sternen

Good service from Richer Sounds

I ordered a pair of Sonos Era300 speakers from them under their friends and family scheme. Also a Sonos Arc Ultra sound bar and Sony Bravia 55" Oled TV. Their service and communications were excellent. Delivery on both occasions was on time and went without a hitch.

27. Dezember 2025
Richer Sounds - York-Logo

Antwort von Richer Sounds - York

Thanks for your 5 star review, we look forward to seeing you again next time

Bewertet mit 5 von 5 Sternen

A HAPPY CUSTOMER

I had been looking to upgrade my TV to a 55 inch LG G5 55 inch OLED before the world cup started and had searched through all the suppliers website sites to work out the best value deal. Over a period of 5 or 6 weeks, Richer Sounds consistantly offered the best price on this item but in addition to that they were offering an LG Soundbar to go with the TV at a fraction of its value when bought with the TV I wanted. When I checked the latest price a week ago and they were offering the soundbar for zero cost I made the decision to visit the store in York to discuss the deal. The staff couldn't have been more helpful and answered all my questions. They were also offering a free 6 year warranty on the TV so I purchased it and the TV and soundbar were delivered the following day.
They are both set up and working perfectly and I couldn't be happier with both items. If you are considering making a purchase of any electrical items, I recommend you have a look at Richer Sounds before going elsewhere. If my experience is anything to go by, you will be impressed with what they have to offer

26. Mai 2026
Richer Sounds - York-Logo

Antwort von Richer Sounds - York

Thank you for your wonderful feedback

Bewertet mit 5 von 5 Sternen

Masterly service

New smart TV. Jery good service in the shop and a masterly introduction to the system by their free lance installer.

25. Mai 2026
Richer Sounds - York-Logo

Antwort von Richer Sounds - York

Thanks for your kind review, we look forward to your next visit.

Bewertet mit 5 von 5 Sternen

Tip top customer service with people…

Tip top customer service with people who care. York store is excellent

17. April 2026
Richer Sounds - York-Logo

Antwort von Richer Sounds - York

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bewertet mit 5 von 5 Sternen

All round good support

Price matching the product, easy payment through email and holding for collection. Answering my questions about setup.

22. Mai 2026
Richer Sounds - York-Logo

Antwort von Richer Sounds - York

Thank you for your 5 star review!

Bewertet mit 5 von 5 Sternen

Friendly helpful staff

Friendly helpful staff. Fast delivery as products not stocked in store. Great price.

16. Mai 2026
Richer Sounds - York-Logo

Antwort von Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Bewertet mit 5 von 5 Sternen

I received great service

I received great service, and was given all the time I needed at the demo and all advice given was impartial and helpful, would recommend highly

15. Mai 2026
Richer Sounds - York-Logo

Antwort von Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 5 von 5 Sternen

Great people

Great people. Very knowledgeable.
No high scale selling
Took the time to explain and demonstrate products

The free umbrella to keep us dry whilst we went for a coffee to decide clinched it. Went straight back and and made a purchase

14. Mai 2026
Richer Sounds - York-Logo

Antwort von Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

I had help buying a tv stand for my…

I had help buying a tv stand for my daughter which resulted in me receiving the stand by free delivery the next day as promised. We were very pleased with the service and the help assuring me that I had bought the correct item.

12. Mai 2026
Richer Sounds - York-Logo

Antwort von Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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