Rockler Woodworking and Hardware Bewertungen 

Purchased a few small items and the service was helpful and informative. Will be back

My husband and I had a great experience when shopping at the Rockler store on the I30 in Garland. Bill, the store manager, spent a lot of time with us while choosing the perfect finishing products for our entertainment cabinet. He shared valuable information and provided excellent guidance throughout this process. We will definitely be returning to this Rockler store!

The first thing I told them..I'm not a carpenter I dont deal with wood that much.& I'm not spending $400.00 some dollar to let somebody do a simple European hinge whatever for 2 corner kitchen cabinet,it should be simple if theres a available same brand ,but I cant find any,I've been told by my friend of mine about here in north seattle.. with a part equivalence...dood!!!.i saved $300.00..all of them are very accommodating...HIGHLY SKILLED SET UP HERE!

Rocker est excellent pour ceux qui aiment travailler pour des armoires ou
meubles avec une bonne précision

Be forewarned: There is no way to modify or cancel an order outside of "normal business hours". There is no online capability at all to modify or cancel an order and chat and phone services are not available outside normal business hours. My most recent problem occurred when I placed an order on a Sunday. I noticed I had made a mistake, and was not able to contact Rockler until 7:00AM CST Monday when their customer service department opened. I asked Gina, the customer service rep, to cancel the order but was told the order had already been picked by the warehouse and there was nothing she could do. She made no attempt to call the warehouse or offer any other alternatives. When I pointed out it was 7:01AM and the company had just opened, she said the warehouse works different hour.

I like some of Rocklers products and purchased close to $1000 in products over the past 3 months. I also really like supporting family owned businesses. However, it's clear Rockler doesn't place a high priority looking out for the customers best interest. For this reason, I will no longer do business with Rockler.

This place has pretty good tools.. Not great, but good.. Their customer service is the worst and they seem to have a real problem shipping. Why does it take 4-5 days to get your order to the carrier when the product is in stock?? Maybe I am spoiled by Amazon, but come on.. How can it take 7-10 BUSINESS days to get an in stock product (from the website). Thats 2 weeks!!

Do not order from this place! Customer service is apathetic and return policies are ridiculous. I ordered an item that didn’t end up working out and Rockler expects you to pay for return shipping instead of sending you a return label to print out like every other reputable company I’ve ever dealt with. It cost me FIFTY dollars to return the item, and when I emailed to inquire about my issue, I wasn’t pointed to another item that may have worked, offered no assistance- just “ return it at your cost.”
I could’ve bought the same thing at Amazon and Amazon would have paid for return shipping. Never dealing with Rocker again. Buyer beware.

My husband is retired and does woodworking as a hobby. He has every thing-a-magig there is. So I found some items on Rockler's site that he didn't have. I READ the DELIVERY information provided on their website and determined that I'd be fine with delivery expected in 7-10 , so ordered them on December 13. The items were not received until JANUARY 2. Needless to say I was extremely disappointed. I did contact Rockler before Christmas and they blamed it on Mail Innovations. Yes they did ship the item but who they shipped it with has such bad reviews WHY would you use them. The C.S. people at Rockler DON'T CARE ! I will NEVER buy from them again. Their SO-CALLED customer assistance people should be called Customer DISservice . RUDE and unwilling to do make customers satisfied. After we finally received the item 10 DAYS LATE, I mentioned to my husband about the lag in receipt. He Laughed.... He said everytime he orders from them He has to wait for WEEKS to receive the items. They are in Minnesota we're in MISSOURI it's not like they are shipping to a foreign country.

i have been a loyal customer of Rockler for many years and have bought almost all of my large woodworking equipment from them. Recently I bought a Next Wave Shark HD4 CNC machine and discovered that it is a piece of junk. Rockler has me trying to work it out with the manufacturer which hasnt corrected the problems. The store manager just shrugs his shoulders and says it's out of his control. Headquarters won't return two emails that I have sent them.
To add salt to the wound I took out product insurance on the touch plate and when it broke, I took it back into a closer Rockler store and they said I would have to take it back to the Rockler store where I purchased it.

I told Rockler that they are ruining their reputation selling cheaply made equipment , particularly in the $4000 price range that this CNC machine sells for...buyer beware!!

Lindsey at Sandy Springs Rockler store spent an hour with me guiding me through various decision making processes regarding setting up my hobby shop. She was extremely helpful, patient and knowledgeable. Through I was there to begin conceptualizing my ideas, she was very patient the entire time. Highly recommend her to others seeking help. A++

Rockler is a kind of woodwork "boutique". Very high prices, average value products and ZERO after sale support. If you need to return something, Rockler makes you ship it back on your own dime and will not even sell you a return shipping label. Customer "service" act like they're doing you a favor by even talking to you. I still buy from them on occasion but whenever possible, I prefer to stick with Amazon or Home Depot. Rockler is certainly NOT a value destination for the consumer.

Very expensive and terrible service. Will not
return.

HORRIBLE EXPERIENCE
I ordered a roller rated for 440lbs and what I received was only rated for 176lbs.

Lets think about this for a minute 176+176=352 +88 = 440
I would need 2 and a half of these lousy pieces of crap to do the job of what I ordered.

I immediately emailed customer service, 7 days later they still have not emailed me back.

I purchased a stain gel over a month ago. After waiting roughly 2 weeks for delivery my product arrived damaged. I called Rockler and was told could not provide refund due to THIRD party (Amazon). Was instructed by THIRD party to return for refund. Sent back by way of UPS (receipt in hand) after waiting over a month still no refund. Will never buy from this company again.

This was by far the WORST customer service I have ever received from an amazon seller. One of my packages did not arrive. The response was "here's the tracking number, you figure it out". I work in customer service myself, when my customer does not receive a package that I sent, I find it and ensure they get what they bought. If I responded to a customer the way Rockler did, I would be fired.

Horrible! I placed an order late on a Saturday night. Sent an email a few hour later, when they are closed Saturday afternoon through Monday morning mind you) requesting the order be cancelled. I got an email Monday at 815 am saying oh sorry, we are processing your order. WRONG. I will never buy here again. EVER! Worst customer service I ever experienced.

I made rockler aware multiple times, that the discount they were supposed to have weren’t correct when buying from Denmark.
And they simply didn’t care about it. It is now 4 months later and the error still is not fixed.

Made purchase of over $800 on Feb 24th. 45 days later and a lot of emails, no product, no explanation and no money back. Nothing short of theft. Not giving up on this Rockler!

Rockler has some pretty interesting tools but, they also do some deceptive marketing on their website. For instance, with the Interlock Signmaker's Templates, you will notice, at the bottom of the web page, they list "Rockler 3-pc Signmaking Router Bit Set". You would think these are the appropriate bits for the templates. You would be wrong. When you try to exchange them, in addition to the $15 UPS shipping charge, Rockler charges $8.00 for the privilege of exchanging a product THEY incorrectly listed. This was my recent experience with Rockler. Oh, and according to customer service they are so backed up on exchanges, they can't give you a status even 10 days after UPS says the return was delivered. Without the exchange and the correct router bits, the templates are useless, as is their alleged customer service. I will NEVER buy another Rockler item. No wonder Amazon is doing so well.

Ok first time ordering from Rockler and looks like the last time. I attempted to order online and per customer service I requested to bill it to my non existent account after a couple days I checked and saw that order was still pending I did online chat and was told that could not do anything online so I would need to call in I called in and tried to explain the issue the agent was very nice but did not listen to what I had to say but we got to the point of finishing my order and I was told that my credit card was refused because address was wrong so she reintered info same thing bad address while this was going on my wife went online with our bank and observed that the charge came out I attempted to explain this the agent she told me several times that the charge did not happen even though I could see it on my bank statement I was then told the do not charge card until item ships this I understand but they do put a hold on the funds which is fine but as far as the agent was concerned the transaction did not happen. WELL IT DID. So she said she would get a manager after a couple minutes I was told manager went to lunch. I requested the order be canceled agent said she did it but also told me order did not go through because of the card info two hours after the phone call I get an e mail thanking me for the order and I would get an updated e mail when order ships. Two days later the charge is still on hold on my card so I again call Rockler and I am told that the order was canceled
And that the funds would be released 2 to 5 business days depending on my bank I told her that my bank said that Rockler must release the funds so that it can be returned to my account agent said she doesn’t know anything about that and she would get a manager again after a couple minutes I was informed that the manager just went into a meeting and would call me back later.
Agent assured me that order was canceled and I would get money back soon
Ok again I was told that my order was canceled on the 18th today is the 21st and after my phone call to Rockler about my order well guess what I get an e mail informing me that my order was canceled today. So instead of admitting they made a mistake and us moving on they lie to me and try to blame it on my bank and me.