Ronbrooks Bewertungen 

Recently bought a car from Ron Brooks Mansfield.
Sorry to say, customer service needs big improvement.
Incorrect information/forms received via email, relating to previous owner.
On collection of vehicle, several things not done as agreed during purchase process, despite my calling before traveling to confirm all was ready as it should be .
Delay in advising DVLA of new ownership, resulting in several phonecalls to get my private plate assigned.
No after sale call as promised.
Emails now ignored when chasing an item that should have been in the vehicle upon collection.
In summary, very sloppy service, very disappointing and classic case of once they have your money they don't care

I think before writing a review about a company, you must wait until you taste the product and if it is worth 5 stars. Unfortunately, in August 2023, I gave a 5-star review to this dealer, without knowing what would happen after. To start, the car has some errors that have cost me more than £1000 so far. They sold me a £16000 used car faulty with issues that the warranty doesn't cover or at least that is what they said. They made me pay for a Service plan of £30 every month that doesn't cover the services, but according to the documents, in theory, this service plan covers, (is not this a joke? ). It has been less than one year since I bought this car that is under warranty but somehow doesn't apply to my car. My car has the two services that are supposed to be covered by the service plan and still, they made me pay £330 for "labor". Maybe You think: "Is this true?" yes is true. Do they want to refund the money or take responsibility? Of course not. Anything to get money from the customer, they will sell you unexistent plans, or insurances to avoid risks, the gap time be careful!!!. they play with your fear and your ignorance until you will be entangled in a massive debt with Ronbrooks Mansfield. Remember RonBrooks Mansfield is just a name for fancy car brands but that doesn't mean quality or professionalism. They are professional of the trickery.

Steve Williams at Mansfield Ron Brooks, is so amazing. Helpful throughtout the whole process from the very first phone call to the car delivery arrangement. He is honest and always willing to do extra miles to make us happy and panic free. Would definitely recommend him to my friends if anyone wants to buy a Toyota car. Many thanks again, Steve.

I received an excellent service from Ron Brooks, Ilkeston when purchasing a second hand car. Car a competitive price, well valeted, in excellent condition and salesperson - Garrie was very helpful and answered all queries and kept in touch with me from enquiries, test drives to after sales. Additional services were promoted but no pressure at all to purchase them.

Don't buy Suzuki car from RonBrooks Mansfield. Untrusted Service terms in the contract of warranty.

Warranty Contract: 1SAUCA26003262434 which is apparently mentioned the Benefit include once "MOT service" when the MOT expired. So I have asked the salesman how could use this service because I living far from Mansfield Nottinghamshire as I living in South East London. They told I could claim the fund after the MOT done by a VAT registered garage nearby my living place. I trusted and bought the car at last July 2022 but finally disappointed last week.

I done the MOT at another Suzuki approved garage "WLMG" last week and passed the MOT. When I contact Mansfield Service team for the MOT fee claim. They refused to fulfill the pledge in the contract term to proceed my claim, I have emailed them many times for 3 weeks but they told me to dealt with the garage WLMG myself.

Ron Brooks Ilkeston
Buying a used car was made to feel simple and trouble free. Matthew made himself available to answer any queries and guided me through the cay buying process. I was also not given the hard sell on the optional add ons (which I did not want or get). When I arrived to pick up the car, the meet and greet lady (sorry I did not get her name) made me feel very welcome.
The car was outside ready and waiting when I arrived so this meant the transaction went by quickly and smoothly.
It is still early days as I only bought the car on the 15th June but so far so good so I can only base this review on that. Hopefully things continue well and my experience remains positive. I am the sort of person who likes to give more time before posting something, so if my experience does change I would look to either amend this review or leave another more reflective review based on a future experience with my purchase.

Just driven my new Aygo x edge fantastic smooth ride and excellent service given by mark Hicklin

Deciding to get our latest car from Ron Brooks at Ilkeston is one of our best decisions after having been to various car dealers. Neil was quite welcoming and very accommodating. He sorted everything I asked for even after the purchase. Nothing was too much effort for him. James took me for a test drive which gave me confidence in driving an automatic car. I always had a manual car before. The office has a friendly, relaxed atmosphere. I normally don't give reviews but this is worth giving one. Thanks Neil and co.

fantastic was so impressed with the service Neil was Brilliant .Really pleased with the car the handover from old to new car was first class many thanks Mrs Hatter

Thanks to Jason at Ron Brooks Suzuki for a great car-buying experience. Nice long test drive, no hard sell and the car was prepped beautifully when I collected it. I felt they would go out of their way for you. Excellent service.

I recently purchased a Mazda travelling from Newcastle to Mansfield but unfortunately the spare wheel kit was missing when I got home. The issue was dealt with very quickly and collected new kit from Euro parts after a couple of days so regards to Craig and Zain . Gilbert Brooman

I cannot praise enough my experience at Ron Brooks Suzuki from start to finish where i was welcomed by Zach a very friendly and helpful salesmen who could not do enough for me with my needs and questions all tended to with no fuss. Thank you Zach for making my experience a comfortable and enjoyable one
Regards Neil

I was booked in for a test drive for the Toyota CHR GR Sport my Hubby saw this car on the forecourt and booked me in when I went on the day of my test I was met by Mark Hicklin he was very approachable and friendly he shook my hand and took me out on my test drive we were out for a good 40 minutes there was no rush he told me all about the car as I had never had a car from Toyota before this was all new to me as I’ve driven range rovers previous to this I told him about why I was looking to change what I had been driving and about a really bad experience with my last car which was in the garage for 2 months out of 3 months that I had this from Evans Halshaw and the terrible after service I had received from them during the process
Mark immediately put my mind at rest and made sure I knew everything about this car everything down to how it worked the mpg how much it was to tax after the test drive we went around the car and a couple of very small marks were on the paintwork mark told me these would be done in the garage if I decided I wanted the car at this point I had already decided this was the car for me every point down to a small bit of finance was explained to me I went in to the sales room and was offered a coffee and I sat down with mark and he explained everything to me my car was all prepped and ready for me the next day as mark was aware I didn’t have a car due to my other car going back for a refund at the garage to say the service was exceptional was an understatement it was awesome after my previous experience I was so impressed on the day of pick up I was told if I needed anything not to hesitate to contact Mark I have had many cars over the years but the experience with Toyota and especially Mark has impressed me no end I will not hesitate to go back in the future when I look at renewing this car and the first person I will look for to help me will be Mark and will not hesitate to recommend him to any of my friends.

I can't thank Zach highly enough, no pushy sales techniques, it was like talking to a friend. Even at vehicle handover, it wasn't "here's your car, there go, thank you very much", he made it very obvious he was there for us in the future. The biggest thing for me, and it feels fairly obvious to say... is that he treated me like a 'normal' person. Having recently become disabled, I've seen both sides of how disabled people can be treated, and it was really nice to see that I was treated like a 'normal' person. I unfortunately suffered a rare spinal cord injury that paralysed me from the waist down instantly, and I have spent the last 18 months trying to battle back to normality. Unfortunately I won't get there, but I wasn't treated any differently that if i had. Everyone we spoke to at Ron Brooks was great, but I would really highly recommend going and asking for Zach, I really hope he is still there when we look at our next new car, because he is a credit to the business, and credit goes to the business too, can't recommend enough. Go to Ron Brooks, and remember to ask for Zach! People nowadays have done their homework, they don't need pushy salesman, they just need info, and lots of that was given. No question was too much trouble, and I ask a lot! Peugeot couldn't care less when I couldn't get in the first car we looked at, Ron Brooks Suzuki couldn't have been more helpful. All the best Zach, and thank you so much!

RON BROOKS Suzuki Mansfield.
I was driving down to view a car as arranged the day before and confirmed appointment on the same day (15/04/23) with a view to buy when I received an email to say they had sold to someone else. Nobody rung or contacted me to ask if I wanted to put a deposit down to take it off sale. There was no regard whatsoever for my existing appointment.
I had been in negotiations the day before (14/04/23) and was informed at 4.30pm that day that the car had been priced wrong and would be going up by £1000 the next day unless I bought it there and then without either seeing it or test driving the car. The price was then changed on the Autotrader site that night to a price £1000 higher. Not the best way to sell a car or gain trust and I feel that the car was never going to be sold to me especially at the previously agreed price. When challenged it was confirmed that it had sold to someone who walked into the dealership that morning. I assume this was at the new £1000 higher price. No surprise then that they didn't want to honour my appointment based on the previous price and the price the car had been for the previous 7 days.
Disgusting way to treat a potential customer. Jason and Toby need some retraining with regards to customer service and etiquette. Very amateur and blatant disregard for prior arrangements.
I will go elsewhere and hopefully others will too. I would rather deal with people who I can trust.
A shocking way to conduct a sale.

The worst car buying experience I have ever had, lazy & indifferent salesman, was sarcastic to me when I got the name of the car incorrect. Bombarded me with a mountain of paperwork by email, at least 50 unnecessary pages! They couldn't even fix the number plate correctly level & in the middle! I certainly will never go back there again.

Selling a car we were due to view before our 11am appointment this morning was not great, especially as I had to travel from derby to Mansfield with my disabled mum and dad (who wanted to view the car). A simple phone call would have sorted all this out before hand, but I would have thought that upholding a viewing appointment would have been customer priority especially knowing the distance we were coming. seems that a quick sale and pocketing the money takes priority.

A brilliant experience from start to finish, Steve Williams our salesman was amazing
kept us in the loop with everything on the day car was picked up took his time explaining everything and showing us the car features
an amazing experience and a credit to the company
my second car bought from there and wont be my last

A VERY BIG THANKYOU TO STEVE WILLIAMS FOR HIS EXCELLENT SERVICE AS HE FOUND ME A CAR WITH THE SPECIFICATION THAT I HAD WISHED FOR.
THERE WAS NOTHING AVAILABLE AT THAT TIME (JULY 2022) HAVING BEEN OUT ON A TEST RUN WHICH CONFIRMED WHAT I WANTED, BUT EVENTUALLY IN EARLY DECEMBER STEVE NOTIFIED ME THAT MY DREAM CAR WAS AVAILABLE.
WHEN SEEN THE CAR WAS IMMACULATE AND EVERYTHING THAT STEVE HAD PROMISED.
STEVE ACCOMPANIED ME ON A TEST RUN FOR ME TO FAMILIARISE MYSELF WITH THE CONTROLS AND AFTER DRIVING HOME HE RANG TO CHECK THAT I HAD ARRIVED HOME SAFELY.
STEVE HAS EVEN OFFERED TO ACCOMPANY ME TO FAMILIARISE MYSELF WITH THE CRUISE CONTROL AND ANYTHING ELSE I MAY BE UNSURE OF AT A LATER DATE.

A big thank to Mark Hicklin at Mansfield from the minute we walked in garage he delivered an amazing service. He was helpful and informative throughout the purchase in short it was a swift purchase. He took me and my husband for a long drive to test drive the car. On collection after 2 days, he picked me from the train station. The car looked brand new the valeting team did a good job. ln addition, the car had fuel l managed to get home which 70-80 miles away from Mansfield. Mark rang to check if l had arrived home safely. The whole team at Mansfield was friendly and welcoming. Thank you Mark for first the class service.