Eric organised our Brazil holiday perfectly. He was a real pleasure to work with and always responded promptly to all our questions. We had the opportunity of meeting Eric in Rio which was really grea... Mehr ansehen
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Das sagen Bewerter
We had the best holiday ever in Cambodia! Rough Guides organised a fantastic trip - couldn’t fault anything. We were so well looked after - everything was seamless. The two guides we had, Saran and Su... Mehr ansehen
I used Rough Guides to plan a once in a lifetime trip for my husbands 50th to Brazil. Angela planned the whole trip and we chatted to understand everything we wanted to see. Communication was amazing... Mehr ansehen
We booked a trip to Istanbul and Cappadocia which was brilliant. Everything went very smoothly, taxis turned up on time, hotels were comfortable and welcoming and any questions we had both before the... Mehr ansehen
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Tailor-made trips by local experts to bring you off the beaten path, effortlessly
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7 Bell Yard , WC2A 2JR, London, Vereinigtes Königreich
- trips@roughguides.com
- www.roughguides.com
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To be honest
To be honest, I was very nervous about this trip to Costa Rica. I knew very little about the country before I booked my flight. As I began researching my trip to this amazing country I realized how little I really knew. I became concerned about how I would get from one place to another. Where would I have my meals. What attractions would I see and visit and how would I get there. Along came Rough Guide to the rescue. They took care of everything. Roberto, our travel agent took care of everything. He arranged all of private transportation from the airport to each of our 3 hotels. He also arranged our excursions from hiking trips through the rainforest to paddling down the river viewing all sorts of wildlife. These tours included very experienced naturalist who guided through the jungle where we were able to see some amazing wildlife. They also made meal and dining recommendations to the local restaurants. Rough Guide takes the worry out of international travel. I wouldn't hesitate recommending them to friends nor would hesitate using them again.
14. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rough Guides
Hi Horace,
Thank you so much for sharing your experience, we’re so glad we could take the stress out of planning your Costa Rica adventure!
It’s completely normal to feel a little nervous when stepping into the unknown, but we’re thrilled that Roberto and our local partners were able to turn that into a trip full of discovery, wildlife, and great food. From seamless transportation to expert naturalist guides and local dining tips, that’s exactly the kind of peace of mind we aim to provide.
Your kind words about recommending us mean a lot, and we’d love to help you again whenever your next adventure calls. And remember - you have a referral program that allows you to gift your friends free travel credit for their first trip with us. You can find all about it on your Loyalty page.
Warm regards,
Franziska
Somewhere We Know for the best Greek Vacation!
Somewhere We Know helped me plan the perfect vacation for Greece.
The hotel recommendations were all excellent and unique with exceptional customer service accommodating every request, while at same providing a very special local vibe.
The tours all exceeded our expectations with top of the class tour guides. Julia at Somewhere We Know, fully understood what we were looking for and recommended the best tours at each of our stops. These tours guides all ha something in common, their expertise and love for their Greek Culture and History.
Finally, the arrangements made for the airport inter-island transfers were seamless. Always on time (or earlier) with all info provided in a handy app.
I must admit I was a little hesitant in using a travel agency off the internet, but rest assured this was the best decision I made, for the priceless memories and experience we had i Greece.
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rough Guides
Hi Thomas,
Thank you so much for your kind words. We’re thrilled to hear that your trip to Greece was everything you hoped for and more!
Julia and the team put a lot of heart into creating personalized travel experiences, so it’s incredibly rewarding to know the hotels, guides, and seamless logistics all contributed to unforgettable memories. We especially love that the tours helped you connect more deeply with Greek culture, that’s what travel should be about.
And we totally get that initial hesitation, we’re so glad you took the leap and gave tailor-made travel a try. You made the most of it, and it shows!
We’d love to help you plan your next adventure, wherever in the world it may be 🌍
Warm regards,
Franziska
A trip to France that exceeded our expectations!!
I cannot say enough good things about working with Rough Guides, and especially our local expert, Vaseem. We spent two weeks in southwest France, traveling initially for a wedding in Rodez and then spending 9 days traveling in the region, including Toulouse, the Pyrenees, Basque country and finally flying back to the US from Bilboa. I had never used a travel company before - always booking everything on my own. But this trip I was feeling overwhelmed with all the choices of where to visit and stay and found Rough Guides through an Internet search - and I'm so glad I did! Vaseem took care of everything, including planning our route and booking our rental car, hotels, excursion tickets...and calming my nerves!! Vaseem carefully listened to my thoughts and interests and created a trip for us that reached far beyond our expectations. Vaseem was responsive throughout the trip and helped to make a few last minute adjustments to our schedule. About 2/3 into the trip I joked with Vaseem that we felt like we were in the movie, "The Truman Show" - each day waking up to perfect weather, friendly people and a spectacular itinerary. But unlike the movie - it lasted for the whole trip and never fell apart!! Thank you Vaseem for your thoughtfulness and expertise - you are a true local expert!!
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rough Guides
Hi Sally,
Thank you so much for sharing this incredible review!
We’re absolutely thrilled to hear that your first experience using a travel company was such a success and even more delighted that Vaseem helped make it feel like a scene from The Truman Show (minus the drama, of course!). Planning a multi-stop trip through southwest France can be overwhelming, and we’re glad we could lift that weight off your shoulders and turn it into something so special.
Vaseem will be over the moon to read your kind words, he’s a true local expert, and your appreciation for his thoughtfulness, calm, and attention to detail really says it all.
We’d be honored to help you plan your next trip, whenever the travel bug bites again. Until then, thank you again, and safe travels! 🇫🇷✨
Warm regards,
Franziska
Very reliable services.
My husband and I enjoyed our trip! He kept remarking that I did a good job planning it and I said I couldnt take all the credit! Everyone I was in contact with (especially Marianne) were very easy to work with. All our connections went smoothly. Our tour guides were very knowledgeable and friendly. I hope to go back to Italy and travel in the northern part of the country and I will use Rough Guides again!
29. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rough Guides
Hi Barb,
Thank you so much for your lovely feedback!
We’re thrilled to hear that you and your husband had such a smooth and enjoyable trip and we’re especially glad to hear Marianne played a helpful part in the planning (even if you got some of the credit too 😉). It’s always our goal to make travel feel effortless, so knowing your connections went smoothly and your guides made a positive impression really means a lot.
We’d absolutely love to help you explore northern Italy next, it’s a stunning region with so much to offer, and we’re ready when you are!
Warm regards,
Franziska
Rough guides planning far from rough, just perfect…
Rough Guides listened and understood what I wanted out of a holiday. From Sara, who started the process, to Monica Mendes from Be in Travel Portugal who perfected the trip details, everything went brilliantly.
The private walking guides were excellent with particular reference to Maria Joao Matos in Evora.
In hindsight, doing a self drive road tour, I should have elected to spend more than two nights in some of the smaller towns like Evora and Tomar. Distances are not great when accessing the good freeway system. Driving only becomes a problem if staying in the smaller places in the old parts of the town where to get a parking spot near accommodation is almost impossible and the streets are so narrow that on occasions had to turn in the side mirrors. Another difficult with self drive is the drop off at Lisbon airport - a nightmare.
Our holiday in Portugal with the guidance of Rough Guides and Be in Portugal was wonderful. All the hardwork of planning a trip with accommodation, driver pickups from airports, guides and 24hour help line if needed taken care of made for a top class
holiday
20. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rough Guides
Hi Rosemarie,
Thank you so much for your kind words and for sharing your experience!
We’re thrilled to hear that your trip to Portugal was such a success and that both Sara and Monica helped bring your vision to life. It’s also great to hear that Maria Joao Matos stood out during your walking tour in Évora, we’ll be sure to pass on your compliments.
We really appreciate the constructive feedback on the self-drive element too. You're absolutely right, those charming historic town centers can make parking feel like a real-life puzzle! We'll take this on board and continue advising future travelers on how best to navigate these areas (sometimes quite literally!).
Thanks again for trusting Rough Guides with your adventure and we hope to plan another one with you soon.
Warm regards,
Franziska
So easy to plan with superb service both before and during the trip
So simple to arrange and the itineraray was easily adjusted to suit our own requirements. Fabulous organisation when we were there doing the trip and every single person working for Quality India Tours was exceptional.
2. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rough Guides
Hi Darren,
Thank you for your lovely feedback. I’m so pleased to hear that the planning process felt simple and flexible, and that the trip itself ran so smoothly once you arrived.
It’s always a joy to work with our partners - they truly go the extra mile to make each experience special, and I know they’ll be delighted to hear your kind words.
We’d love to help with your next adventure, whenever you're ready to start planning.
Warm regards,
Franziska
Head of Travel
Rough Guides
Our trip was well planned and the hotels are centrally located.
Our trip was well planned and the hotel locations were great. The local guides were friendly and accommodating, especially our guide Yuji in Osaka. The reason I didn't give the rating 5 stars is even though the guides were trying very hard, other than Yuji we can hardly understand them so we missed a lot of what they were trying to tell us. Tom our agent was very responsive, however, when it came to our registration, train and event tickets he only sent them to my travel companion which causes problems at times during the trip when my companion couldn't find the tickets or when we want to go separately.
26. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rough Guides
Hi Tina,
Thank you for your detailed feedback - we’re so glad to hear that your trip was well planned, and that you enjoyed the hotel locations and the warm hospitality of your local guides, especially Yuji in Osaka. We’ll be sure to pass along your kind words.
We really appreciate your honesty around the language challenges and the ticket delivery issue. While we’re pleased to hear Tom was responsive, we understand how important it is for all travelers in the group to have equal access to key documents. Your comments will help us improve that process going forward.
We hope the highlights of your trip left you with some lasting memories, and we’d love the chance to support your next adventure with an even smoother experience.
Warm regards,
Franziska
Head of Travel
Rough Guides
Drivers and guides were professional and helpful at all times.
We found that the driver was always on time except for the occasion of a flat tire. The driver and guides were very professional and were helpful with all of our needs.
7. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rough Guides
Hi Lillie,
Thank you for your kind review. We're glad to hear the driver and guides were professional, punctual, and attentive throughout your trip, even with the unexpected flat tire!
It’s always reassuring to know you felt well supported, and we’re so pleased our team could meet your needs along the way.
We’d love to help with your next journey whenever you're ready.
Warm regards,
Franziska
Head of Travel
Rough Guides
We just returned from an incredible visit to Morocco
We just returned from an incredible 10-day trip to Morocco, and it truly exceeded our expectations! Traveling all the way from the USA, we weren’t sure what to expect, especially since we follow a vegetarian diet, but everything was handled so thoughtfully and seamlessly.
From the moment we landed, our guide Aziz made us feel welcome and cared for. He was not only extremely knowledgeable about Morocco’s rich history, culture, and traditions, but also warm, patient, and attentive to every detail of our journey. Aziz went above and beyond to ensure that our vegetarian meals were always delicious and varied, whether it was a fragrant tagine in Marrakech, a flavorful couscous in the Sahara, or fresh seasonal salads in Fez.
The itinerary was wonderfully balanced. We explored the bustling medinas of Marrakech and Fez, wandered through the Roman ruins of Volubilis, admired the blue charm of Chefchaouen, and marveled at the stunning architecture of Casablanca’s Hassan II Mosque. One of the highlights was our unforgettable desert experience—riding camels over the golden dunes, watching the sunset, and then stargazing after a cozy dinner in the Sahara.
Aziz also shared personal insights and stories that helped us connect with Morocco on a deeper level. We never felt rushed, and he always adjusted the pace to match our preferences. His care and professionalism turned what could have been a simple tour into a truly personal journey.
We came home not only with beautiful photos, but also with lasting memories and a deep appreciation for Moroccan hospitality. If you are considering Morocco—especially as a vegetarian traveler—rest assured you’ll be well taken care of. And if you can, ask for Aziz as your guide. He made our trip truly special.
Highly recommend this experience to anyone looking for a magical and stress-free adventure through Morocco!
19. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rough Guides
Hi Dusyant,
Thank you so much for such a detailed and heartfelt review. We’re absolutely delighted to hear that your time in Morocco was everything you hoped for and more.
It’s especially lovely to hear how well Aziz looked after you throughout the journey. From making sure your vegetarian meals were thoughtfully arranged to sharing personal insights that deepened your experience, it sounds like he brought something truly special to every part of the trip. We’ll be sure to pass on your kind words, he’ll be thrilled to hear them.
We also really appreciate your generous recommendation. Even though your review reads like a 5-star experience, we understand there may have been small details that held it back, and we’re always open to learning where we can do even better. If you're open to share more, feel free to reach out via email as well.
We’d love to help you plan your next adventure whenever the time comes, whether it’s back to Morocco or somewhere entirely new - over 100 destinations worldwide await.
Warmest regards,
Franziska
Head of Travel
Rough Guides
Costa Rica Trip
What a wonderful experience.Everything was thoughtfully planned , eco lodges, transfers to different locations even eating the local cuisine.
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rough Guides
Hi Samina,
Thank you for your lovely words. It’s wonderful to hear that the thoughtful planning, eco-friendly stays, smooth transfers and local cuisine all came together to create such a memorable experience.
We’d be delighted to help you plan another meaningful journey whenever you are ready.
Warm regards,
Franziska
Head of Travel
Rough Guides
Great experience in Costa Rica.
Roberto, our travel guide, did an amazing job customizing a trip to our needs and interests. Whenever there was an issue, like weather impacts, communication was clear and prompt. Rough Guides helped make my first trip to Costa Rica an amazing experience!
31. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rough Guides
Hi Lauren,
Thank you so much for your kind review. I’m thrilled to hear your first trip to Costa Rica was such a success and that Roberto was able to tailor the experience so well to your needs.
It is always great to know that even when weather throws a curveball, our team stays responsive and solutions-focused. Clear and timely communication really does make all the difference when you're far from home.
We’d love to help you plan your next adventure—wherever it may be.
Warm regards,
Franziska
Head of Travel
Rough Guides
Peru 2025
The itinerary covered all the places we wanted to visit and it was great to have the internal flights, transport and logistics organised for us. The arrangements put in place worked very well and saved us a lot of time and hassle, enabling us to enjoy the trip even more. Overall we had a great time.
The one point for improvement was the choice of some of the hotels we were allocated. Many of them were really more suited to and dealt mostly with large groups of travellers so the two of us did feel rather "second best" and squeezed at times as we competed for service (and even food) with large coach parties. Smaller, more boutique style places (like those generally recommended in the Rough Guide itself) would have been better for us.
1. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rough Guides
Hi Ruth,
Thank you for your detailed review. I am so pleased to hear that the itinerary matched your travel goals and that having the logistics taken care of helped you enjoy the experience even more.
We also really appreciate your feedback about the accommodations. I understand how important it is to feel well looked after, and I am sorry to hear that some of the hotels did not match the more personal experience you were hoping for. Your point about preferring boutique-style stays—especially in line with what’s featured in the Rough Guide—is well noted. We will absolutely take this on board for discussions with our experts, both for you and for others with similar preferences.
Thank you again for traveling with us, and we would love the opportunity to help design your next trip with a closer focus on the accommodation style that best suits you.
Warm regards,
Franziska
Head of Travel
Rough Guides
Fantastic week in Iceland
We were connected up with Iceland Offbeat by Rough Guides, as I wanted to have an itinerary and accommodation booked for a week in Iceland and was finding it hard to plan.
Eric our travel planner was excellent, and produced a great itinerary consulting me on what we wanted and how long we had. He then booked all our accommodation and hire car and some activities.
We had an amazing week travelling round Iceland, the whole thing went like clockwork.
Eric is a specialist for Iceland and his knowledge completely made our trip. I recommend him and that you follow his suggestions and you'll have a brilliant trip!
19. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rough Guides
Hi Diane,
Thank you for your kind words. I’m so glad to hear that your week in Iceland was such a smooth and memorable adventure.
Eric will be thrilled to know that his local knowledge and thoughtful planning helped shape your itinerary so perfectly. From accommodations to the hire car and activities, it’s wonderful to hear that everything came together just as hoped.
We truly value the trust you placed in us, and we would love to help plan your next journey whenever you're ready.
Best wishes,
Franziska
Head of Travel
Rough Guides
6-Day Kumano Kodo Experience
Our family just completed an unforgettable 6-day Kumano Kodo pilgrimage. The Rough Guides provided travels instructions were thorough and detailed, making navigation and daily planning easy. The accommodations chosen for us were excellent—clean, comfortable, and offering both modern amenities and authentic Japanese touches. We really appreciated the variety in style and the high standard of service across the board. This trip gave us the perfect balance of scenic hiking, culture, and relaxation. Highly recommended for any family seeking a genuine Japanese adventure!
10. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rough Guides
Hi Peter,
Thank you so much for your thoughtful review. It is wonderful to hear that your Kumano Kodo pilgrimage was everything you hoped for and more.
We are especially glad the travel instructions helped make your daily journey feel smooth and well-paced, and that the variety and quality of accommodations enhanced your overall experience. Striking the right balance between scenic hiking, cultural immersion and rest is exactly what we aim to deliver, and I am so pleased we were able to do that for your family.
Thank you again for your kind words and recommendation. We would be delighted to help you plan your next adventure when the time comes.
Warm regards,
Franziska
Head of Travel
Rough Guides
I can't praise or recommend the Rough…
I can't praise or recommend the Rough Guides strongly enough for the arrangements for our month in Peru with our two young children. When planning the trip, RGs were attentive, responsive, cheerful, sympathetic and constructive. The trip we ended up with was amazing: we achieved exactly what we dreamed of - and more. The travel partner RG partnered with in Peru were absolutely first class: everything happened like clockwork with local guides who were professional, informative, kind and always went the extra mile. We had genuine 24/7 contact with their Peruvian head office too, which eliminated a great deal of potential stress and prevented a number of logistical mishaps in circumstances outside their control. We would definitely recommend RG and are certainly going to use them again for our next big adventure!
22. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rough Guides
Hi Zoe,
Thank you so much for this incredible review. It is truly rewarding to hear that your month in Peru with your children was not only everything you hoped for, but even more than you imagined.
I am especially glad our team made the planning process feel supportive and collaborative, and that our local partners in Peru delivered such professional, thoughtful service on the ground. It makes a real difference when everything runs smoothly and help is only ever a phone call away—especially on a trip of this scale with little ones in tow.
Your trust and recommendation mean a great deal to us, and we would be absolutely thrilled to help with your next big family adventure.
Warmest regards,
Franziska
Head of Travel
Rough Guides
Amazing 10 days tour in GHANA!
Few months ago, I was looking for a Rough guide book over Ghana. I landed on a site that had a much better experience for me: Nuru-Deen, the amazing leader of TripAfrica Tours. He helped me design a custom trip for a group of 6, 4 young adults (27, 27, 21, 22), my husband and me. I explained him I was looking for a tour with plenty of physical activity, culture, safaris and beach… he managed to bring together all those elements in an unforgettable 10-days tour. He met each and every dream, desire, capricious idea we had. When we wanted to spend time in a market looking for customised shirts, or when we were getting into chatting with locals and forgetting time, or when we wanted to go an listen to Jazz or cool local pop music, he made everything and more happen. Nuru-deen is polite, funny, helpful and knowledgeable. By the end of the trip, he was more than a tour guide, he was truly part of the extended family. We are forever thankful.
Highly recommended!!
4. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rough Guides
Hi Maria Pia de Caro,
Thank you so much for sharing your incredible experience in Ghana. It is a joy to read how Nuru-Deen helped bring your dream itinerary to life—full of culture, adventure, music and spontaneity.
It sounds like every detail was shaped with care and flexibility, and I am so pleased to hear that the journey felt not only personalized but truly unforgettable. From local markets to jazz nights, and the thoughtful attention to your group’s dynamic, it is clear that Nuru-Deen went above and beyond.
We are proud to work with passionate local partners like him who treat every traveler like family. Your words are the highest compliment, and we are truly grateful for your recommendation.
Warmest wishes,
Franziska
Head of Travel
Rough Guides
Normandy and Paris trip
Used the Rough Guides local tour company to arrange a 9 night trip to Normandy and Paris. Very interesting time in Normandy especially - WWII museum, battle sites and cemetery, Mont St. Michel, Honfleur, Etretat. Paris is always a wonderful city to explore.
23. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rough Guides
Hi SEK,
Thank you for your review. It sounds like your time in Normandy and Paris offered a fantastic mix of history, reflection and exploration.
I am so glad to hear that the Normandy portion stood out with its powerful World War II sites, as well as the beauty of places like Mont St. Michel and Etretat. And of course, Paris never fails to inspire—there is always something new to discover around every corner.
We are delighted to see you're already working on a new trip with us - we can't wait to turn that into another wonderful experience with Rough Guides.
Warm regards,
Franziska
Head of Travel
Rough Guides
Vaseem was helpful and knowledgeable…
Vaseem was helpful and knowledgeable about the area I was proposing to visit. He listened to what I had to say and didn’t interrupt me. He also provided some helpful suggestions and alternative places to visit that informed my itinerary.
5. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rough Guides
Hi Adam,
Thank you for taking the time to share your experience. I am so pleased to hear that Vaseem was helpful, knowledgeable and attentive throughout your planning process.
It is great to know that his suggestions helped shape your itinerary and that you felt truly heard during your conversations. We are always aiming to provide thoughtful, tailored support, and I am glad that came through in your exchange.
We appreciate your feedback and would love the opportunity to help with your next trip whenever you are ready.
Best wishes,
Franziska
Head of Travel
Rough Guides
Our family trip to Iceland was amazing
Our family trip to Iceland was amazing. Rough Guides/Jenny helped us plan everything from places to stay, things to do and where to go. They sent a detailed itinerary which kept everything organized and on track.
4. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rough Guides
Hi Kyle,
Thank you for your kind words. I’m so pleased to hear your family had such a fantastic time in Iceland.
Jenny will be happy to know her planning and guidance helped make the experience smooth and memorable, from the itinerary to the accommodations and activities.
We would love to help you plan your next adventure whenever you are ready to explore again.
Best wishes,
Franziska
Head of Travel - Rough Guides
Multi generation Indonesia family trip
We used rough guides to plan a multi-generation trip (seniors, young kids, and parents) to Indonesia. We wanted to visit parts of Java, Komodo and a beach destination. The trip planner Jessica was very helpful. We started with a Bali itinerary, but she was receptive to our feedback and helped update it to go to Lombok instead.
On the ground experience was very good too. I had a WhatsApp group with Jessica and Shella (local support) and both were extremely supportive for any unforeseen situations and questions.
Last but not the least, my dad needed some support during the trip due to his age. All the guides helped provide care for him, at times going out of the way.
I have used Rough Guides before, and would use them again in future.
28. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Rough Guides
Hi AD,
Thank you so much for sharing your experience. It is wonderful to hear how well your multi-generational adventure through Indonesia came together and that it met the needs of everyone in your family.
Jessica will be so pleased to know that her flexibility and thoughtful planning helped create the right balance for your group, and I am glad Lombok turned out to be the perfect fit. It is also lovely to hear that Shella and the local team were supportive every step of the way, especially through the WhatsApp group which really helps keep things smooth in real time.
Your kind words about the care your dad received mean a great deal. We always want every traveler to feel looked after, and I am so happy the guides were there for him when it mattered most.
It is always a pleasure to welcome returning travelers, and we would be delighted to help plan your next journey whenever the time feels right.
Warmest regards,
Franziska
Head of Travel
Rough Guides
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