Red Rock Estate & Property Management Bewertungen 

I was informed that previous tenants had lost the Estate Parking Permits, new tenant moving in so I needed new permits Charlie Wildney sorted all my issues , new permits ordered & Parking Control Company informed not to issue tickets to our tenant if parked in designated Parking Space.

Thank you Charlie

I honestly don’t understand how this company has so many good reviews. Based on my personal experience, I find it very difficult to believe that these reviews reflect the level of service residents actually receive.

I live at Fountain House in Stanmore, HA7, where this company has been appointed to manage the building.

The lift seems to stop working every 2–3 months. Each time it breaks down, it can take at least a week, sometimes 8 days or more, just for an engineer to attend and investigate the problem.

Then we are often told that a part is broken and that there will be a further delay because the required part cannot be sourced in the UK and needs to be ordered from abroad.

For residents, especially families with children, elderly people, or anyone with mobility difficulties, being without a lift for such long periods is extremely frustrating and inconvenient.

A building management company should have an effective maintenance process, reliable contractors, and a reasonable response time for essential services such as lifts. Unfortunately, based on my experience at Fountain House, the service has been extremely disappointing.

Superb service from staff

Prompt and great service to questions and issues

Fantastic service! Professional, kind, fast.

Charlie Wildney was very helpful and responsive to my enquiries. As a new account I have had a great first experience with Red Rock

I reported a couple of issues at our block and have been very pleased with the promptness, clarity and efficiency of Charlie Wildney: it's actually been a pleasure dealing with someone so competent and capable.

Ania has been super efficient in sending over some documents on time .

Thank you so much for your help

Professional, prompt and friendly, in particular Stacy Head.

Stacy Head has been managing my account for many years and is always helpful and super fast to respond, she helps to provide any documents I need and offers really good customer service. It’s nice to have a personal service and be able to reach out directly. Thanks Stacy!

Stacey has been super reliable and efficient with her timely responses via email. She is extremely helpful, willing and professional in her approach :)

I have always found Stacy Head helpful, approachable and friendly. She is efficient and fast in helping me and putting my mind at ease. Very valuable member of the Red Rock team.

For the last 18 years rrpm has provided an exceptional service to my property and still is. I would always highly recommend them.

The very quick and helpful response we have received from two members of staff (Ania Staniszewska and Jane Messenger) plus their very friendly and professional way of dealing with us as clients has meant that we have been able to resolve our issue without any difficulty, and fir that we are very grateful to them and to the company.

My experience with Red Rock has been positive. In particular, as I deal with the finance people, it is Stacy and Chloe that stand out as highly professional and knowledgeable. Their attitude is also top, they follow up and finish the tasks well, including being open to different solutions if that is what is called for.

Fantastic service by Beverley!

Good experience so far, quick communication.

Absolutely shocking that some people have given 5 stars! I honestly doubt the genuineness.
RRPM has been 'managers' for almost a year now. The building has not been cleaned for months now. The main entrance door is left broken for weeks (and sometimes months) without repair. The intercom system is not working for months now. There's water leak in the basement car park, months and years now. And its absolutely unprofessional the way communication is handled (if at all) at RRPM. It takes weeks, sometimes months to receive a reply regarding issues raised with evidences. If this is called property 'management' then I don't know what will be 'mismanagement'!

Great customer service and prompt answer to my query.
Beverley Barnard was very quick and efficient in answering my query and had no issues in sign posting me to the right department.

Prompt response to my query to resolve the login issue. Pleased with efficient service by Tracey Povy