The gentleman below says, they didn't come to rescue an ill cat. Just to let you know they come occasionally, if they are known to the people who are reporting. My friends cat was reported by a mali... Mehr ansehen
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I called about a injured cat that didn't have a home they told me to take it to the vet I said I didn't have the money to pay for that they said it's not a priority for them and they will do nothing.... Mehr ansehen
Unternehmen hat geantwortet
Fast delivery - purchases well packed - I’m pleased with the products chosen. Just one unfortunate circumstance - the dragonfly brooch is much brighter than shown in the photo. I would have preferr... Mehr ansehen
Unternehmen hat geantwortet
I adopted a beautiful rescued cat from them. Their rescue team had done the rescuing, after a concerned person had alerted them. They then had a vet check, and made sure she had the treatment she need... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
At the RSPCA, we’re proud to be there for every kind— from pets in need to wild animals who need urgent care. Every day, our dedicated teams work tirelessly to protect animals, prevent cruelty, and offer hope in situations that are often distressing and complex. As a charity, we face difficult decisions about how to use our limited resources, and we must prioritise the most urgent and serious cases of abuse or neglect. This sometimes means we can’t attend every call, no matter how much we wish we could. When we’re unable to be there in person, we’ll help in other ways—offering you support, directing you to organisations that can help fast, and, when it’s safe, empowering you to take an animal to a vet. These shared efforts truly make a difference. We’re incredibly grateful for the kindness, patience, and support shown by the public. Together, we can continue to speak up for animals, protect those in need, and build a better world for every kind.
Kontaktinformationen
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- www.rspca.org.uk
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Das haben sich andere Leute angesehen
Pidgeon trapped
A pidgeon was stuck in the netting of a building in liverpool and we phoned the RSPCA, it took 10 minutes to get through to someone, and then was left on hold again just to get told we had to call the council and they could not help. By the time they told us we had to call someone else that pidgeon couldve died or lost its leg. Their one job is to help animals and they left it almost 30 minutes to actually tell us they couldn't, and even then by the time we finally got through to the council they also told us they wouldn't help.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von RSPCA (England and Wales)
Hi Ruby
Thank you for leaving your review and for caring about the pigeon you reported. We are sorry to hear that your experience left you feeling frustrated.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how your call was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Every animal matters to us and we’re working hard to provide guidance even when we can’t attend in person. Thank you for taking the time to share your experience, your feedback will help us improve
Best wishes
Sarah
If I could rate it a 0 I would
If I could rate it a 0 I would. I noticed a horse deadon a field this morning. The horse next to it was chained up and clearly very distressed. I decided to call the RSPCA for help, but was met with a very rude woman on the phone. She told me I need to go over to the horse and see its condition. I told her no, it’s not safe to do so because I’m disabled and the other horse is very distressed. She told me that the field is very large (it’s not) so I need to provide her precise details. I said if they could send someone out they would very clearly see the horses condition. She then told me that they are very busy and I again need to approach the horse or call the local town council. Her attitude continued again repeating how busy they are and that the area wasn’t coming up on her system. Absolutely ridiculous advice to tell someone to approach a distressed horse. I was told “I know you’re very upset about the horse” to minimise what I was saying. Very disappointing care from the RSPCA.
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von RSPCA (England and Wales)
Hi Angela,
Thank you for taking the time to share your review and I’m truly sorry that you felt let down after you called us to report your concerns.
We’re always looking to improve how we work. We would like to review how your call was handled so please could you provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Best wishes
Emma
Crabbing Vs boiling lobster?
Attempting to ban children from “crabbing” what about restaurants boiling lobsters alive????
Children don’t intend any pain towards crabs…
Can the same be said for chefs/cooks and patrons of restaurants?
Where is the ethical line to be drawn?
Addendum: dont eat eggs, youre killing baby chickens..
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von RSPCA (England and Wales)
Hi
Thanks for your message, we share your concerns about lobsters and crabs used in the food service. We absolutely do not agree with lobsters being boiled alive, and have campaigned on this specific issue alongside the team at Crustacean Compassion [https://www.crustaceancompassion.org/news]. We are pleased to see this practice is likely to be coming to an end soon.
Our recent work encouraging people to reconsider crabbing is based on a growing understanding that crabs, lobsters are sentient and have feelings too, and we are encouraging people to treat them with kindness, compassion and respect.
With best wishes
Sarah
It all went very well
All the staff we encountered were clearly passionate about the animals they care for and made us welcome. The questions asked of us were reasonable (we have experienced a more 'aggressive' assessment process with another agency many years ago.
We were given plenty of time to ask questions, spend time with our prospective pet, introduce a grandchild time the date of adoption to suit our other commitments and engage with care staff to clarify the animal's history and needs.
Special thanks to 'Kit'
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von RSPCA (England and Wales)
Dear Adrian
Thank you so much for your great feedback, we really appreciate it. As you experienced, our staff work hard to find the best match for all our animals in need of a loving home and for prospective adopters too. We wish you many years of happiness with your new family member.
Kind regards
Sarah
Although the RSPCA is very busy
Although the RSPCA is very busy, as we all know, due to all of the cases they have to deal with, they still got back to me quite quickly when I had a query. Sent me some info too, which explained what I needed to know about what supermarkets were selling RSPCA assured meat, which is very important to me. So thank you for both your advice and your time.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von RSPCA (England and Wales)
Hi Deb,
Thank you so much for taking the time to share your kind words. We are so pleased we were able to assist you with your query. It means a lot to us to know that we could help ease some of your concerns.
We are very grateful for your support and compassion for animal welfare.
Best wishes
Emma
On reporting what seemed like an…
On reporting what seemed like an injured animal, I was met with a positive and informative response, and was given an overview that resolved my concerns.My appreciation to the RSPCA for how they handled my query.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von RSPCA (England and Wales)
Dear Ms Craig
Thank you for taking the time to leave a review of your experience. It's great to hear we were able to help you with your query. Every animal matters to us and we’re working hard to provide guidance even when we can’t attend in person.
Best wishes
Sarah
Supported to help a trapped animal
I called RSPCA for advice about trapped animals. The operator was very supportive, tried their best to help me and gave me realistic advice given their limited availability of resources. I was directed to local organisations one of which managed to help and resulted in the animals being freed. Thank you
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von RSPCA (England and Wales)
Hi JL
Thanks very much for your positive feedback for our call handlers. They answer nearly a million calls each year and it's good to hear they were able to point you in the direction of someone who could help the animals.
Best wishes
Emma
Went in to donate some treats
Went in to donate some treats, toys and blankets. The receptionist was very appreciative and kind 😊
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von RSPCA (England and Wales)
Hi Emma
Thank you so much for your kind words and also the donations you brought in for the animals we’re looking after. Your support helps us continue our work so we really appreciate this.
Kind regards
Sarah
Is it for the animals or just the money?
I have a great house with a nice garden. I have one dog that is super friendly and loves every animal and human. I applied for a dog. Filled in their endless form. It said, if we don't contacted you assume you have not been successful. What sort of a response is that? I did not get a response in 2 months.
Reply to their reply -
There were multiple dogs I was interested in. The form obliged me to choose one. I was looking for an older dog, so I'm sure there was not a queue. Are you there to find good homes for animals?
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von RSPCA (England and Wales)
Hi Charlie
Thank you for your interest in adopting and I'm sorry to learn you didn’t hear back.
Some animals like puppies and 'fashionable' breeds receive a huge number of applications. So our branches can struggle to deal with demand, which is why they may give advance notice that they won’t be able to get back to everyone who applies. Much as they’d love to respond to everyone individually, sometimes their limited resources mean they must focus their time and energy on looking after animals in their care instead.
Thank you again for wanting to help an RSPCA animal.
Best wishes
Emma
Reported German Shepherds being kept in…
Reported German Shepherds being kept in the back of cramped vans in small cages for more than 24hrs a day in a security firm. Called RSPCA they said as long as they had food & water there's nothing they can do. I think about those 2 dog's every day. That was a year ago. 😔
11. August 2025
Bewertung ohne vorherige Einladung
Antwort von RSPCA (England and Wales)
Hi Lesley
Thank you for taking the time to share your concerns with us. We’re really sorry that your experience contacting us about the dogs left you feeling frustrated — it’s understandable to feel upset when you believe an animal may be at risk and nothing is being done to help.
When dogs are left in vehicles, conditions can become dangerous very quickly. If a dog is showing signs of heatstroke or distress, we always recommend calling 999 straight away, as the police can act immediately and have the powers of entry we don’t.
If the dog doesn’t appear to be in immediate danger, we advise monitoring them, trying to locate the owner, and contacting us for guidance. You can find clear advice on how to help a dog in a car on our website, including what to do in both urgent and non-urgent situations.
If you ever have concerns again, please do continue to contact us. We’re here to help, and we truly appreciate your support and compassion for animal welfare.
Best wishes
Sarah
I am appalled that the RSPCA have a tv…
I am appalled that the RSPCA have a tv advert for help off the public. I rang them 3 times last month to help me re home a pregnant cat she was on her 3rd litter of kittens all within 12 months. My neighbour had abandoned her.
They said they couldn’t help even though she was heavily pregnant and I was feeding her & giving her shelter somewhere warm ! I would have kept her but I have 2 cats and a dog who thinks cats want to play all the time so I was in an impossible situation. I told the RSPCA she was ready to have her kittens and I was worried she would be on the streets when she went into labour. The lady told that happens all the time in the UK were cats are giving birth on the streets. I am disgusted with the reply she gave me.!
They do not deserve any donations. This isn’t the first time I have asked these people for help. I found a kitten in the park under a tree with a little can of cat food at the side of him and when I rang the RSPCA & also the cats protection I was told they could not help. The little kitten still lives with me 3 years on and the pregnant cat is now in a new home and very happy ready to give birth to her kittens very shortly.
I do not know how the RSPCA have got the nerve to ask any of the public for help because when the public need help from them they dismiss any help.
29. März 2026
Bewertung ohne vorherige Einladung
Antwort von RSPCA (England and Wales)
Hi Mich,
Thank you for sharing your concerns. I’m truly sorry to hear that you feel let down after contacting us about the cats you were worried about. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing was done.
Please know that every report we receive matters to us. As a charity with limited resources, we have to prioritise the most urgent and severe cases of cruelty and neglect. This means there are times when we’re not able to take the action people hope for, even though we’ve carefully assessed the information provided.
That doesn’t mean your reports weren't important — it helps us build a clearer picture of animal welfare issues in local communities, and we’re grateful that you took the time to speak up for an animal in need.
Caring for animals across England and Wales is a huge undertaking, and advertising plays an important role in making that care possible. The vast majority of every pound donated — 81p — goes directly to rescuing, treating, and rehoming vulnerable animals. Last year alone, thanks to supporters like you, we helped tens of thousands of animals in need. Around 18p in every pound is invested in fundraising, including advertising. This funding is essential: without it, we simply couldn’t reach the animals who rely on us or sustain the frontline work our teams carry out every day.
If you'd like to see exactly how donations are used, our annual report is available here: https://www.rspca.org.uk/whatwedo/latest/publications/reports
If you ever have concerns again, please do continue to contact us. We’re here to help, and we truly appreciate your support and compassion for animals.
Best wishes
Emma
Reported neglect but because I would…
Reported neglect but because I would not give name address etc they won't help, disgusting
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von RSPCA (England and Wales)
Hi Lynne,
Thank you for taking the time to share your concerns with us and we are sorry to hear that your experience has left you feeling frustrated.
We do understand how worrying some may find it to provide their details to a call handler. When callers ring our national cruelty line we do need to take contact details from people making reports in case one of our rescue officers needs to contact you for further information.
Please rest assured that your details will remain strictly confidential and will not be passed on to the person you have reported. If you are still concerned for the animal please do get back in touch by reporting your concerns here: https://www.rspca.org.uk/reportaconcern
Thank you again for raising your concerns, and for caring about the welfare of the animal involved.
Best wishes
Emma
LEAVE ANIMALS THE HELL ALONE!
LISTEN HERE YOU LIARS! STOP LYING ABOUT YOUR MILK AND ANIMAL AGRICULTRE BY SAYING THE COWS ARE LIVING HAPILY! THEIR BABIES ARE TAKEN AWAY, COWS ARE MUTILATED AND BEATEN IF NOT COOPERATIVE! LEAVE ANIMALS THE HELL ALONE AND STOP LYING FOR MONEY!
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von RSPCA (England and Wales)
Thank you for your review and sharing your concerns about RSPCA Assured. We truly value hearing from people who care deeply about animals.
We have been working to improve farmed animals’ lives for 200 years and we know that change in this area is difficult and it is slow, but we have made a difference to millions of animals’ lives through legislative change.
The difference between minimum UK standards for farm animals and RSPCA Assured standards is huge, and without the scheme, millions of animals on farms right now would have worse lives. However, we agree we need to fundamentally rethink our food system if we are to achieve the seismic change we all want for animals in the future.
We cannot ignore the realities of society as it is now, but we all want change to go further, faster. That is why we continue to drive up standards, why we are campaigning for a significant reduction in the number of animals farmed and the amount of meat, fish, dairy and eggs we eat. We don’t see eye to eye on how to achieve this, but we believe that by setting ourselves against each other, there are no winners.
You can find out more about the standards and the difference they make to millions of farm animals here: https://www.rspcaassured.org.uk/farm-animal-welfare/rspca-welfare-standards/.
Thank you again for raising this with us and for your concern for animal welfare.
Best wishes
Sarah
Are you kidding me??
Are you kidding me??? 250 dogs rescued from a breeder because ‘ it got out of control’ and ZERO PROSECUTION BROUGHT BY THE RSPCA?! The rspca has always been woeful but this is a new cherry on the cake, how anyone can give money to an ‘animal charity’ that takes zero action after TWO HUNDRED AND FIFTY ANIMALS ( DOGs ) HAVE BEEN HORRIBLY NEGLECTED ( intentionally) can not be worth donating to.
Needs shutting down and money going to real animal charities that actually care.
RSPCA response will say they care yet the prof is overwhelmingly against their lip service.
Disgusting
9. April 2026
Bewertung ohne vorherige Einladung
Absolutely horrendous
Absolutely horrendous. I ve reported to incidents concerning ponies and both times they can't do anything about it. Awful service don't help when it's needed.
I pay into the RSPCA but have just cancelled my contribution so disgusted with this service
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von RSPCA (England and Wales)
Hi Linda
Thank you for leaving your review and sharing your concerns regarding the ponies you reported. We truly appreciate you looking out for the ponies welfare.
Please know that every report we receive matters to us. As a charity with limited resources, we have to prioritise the most urgent and severe cases of cruelty and neglect. This means there are times when we’re not able to take the action people hope for, even though we’ve carefully assessed the information provided.
That doesn’t mean your report wasn’t important — it helps us build a clearer picture of animal welfare issues in local communities, and we’re grateful that you took the time to speak up for an animal in need.
Thank you for taking the time to share this — it helps us improve.
Best wishes
Sarah
Rspca Volunteer
I have volunteered for the Rspca for several years in various locations,as well as taking part in different challenges. I'm totally passionate about ALL animals and helping each and everyone is my life purpose.
We all do our best in very challenging times and ongoing overwhelming situations.
Please join us NOW by helping and getting involved in every which way you can - giving, volunteering or signing up for our next challenge where you meet like minded people,plus new friends too and see the beauty in nature.
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von RSPCA (England and Wales)
Hi Rose,
Thank you so much for your incredibly kind words. It is wonderful to hear about your passionate dedication to supporting the work of the RSPCA and we are so pleased to hear how volunteering has had such a positive impact for you. Every animal matters to us and supporters and volunteers like you are absolutely key to everything we do.
We are very grateful to you for supporting us to create a better world for animals — your passion is shared by everyone at the RSPCA.
Best wishes
Emma
Crap charity, DO NOT DONATE TO THEM
Crap charity. DO NOT DONATE TO THEM! I've tried for 4 weeks to get an answer from their online chat reporting service to always be met with being informed of no advisors being available. When I did get an answer some months ago, they wouldn't even take dogs living within an environment full of drugs / cannabis seriously and ignored it, would you believe! DO NOT DONATE TO THEM!
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von RSPCA (England and Wales)
Thank you for your feedback. We understand how frustrating it is to have difficulty speaking to a person, especially when you are trying to reach us for help.
We are actively working to balance the high volume of calls and web chat messages we receive daily with our limited charity resources. The automated system is designed to quickly route urgent animal cruelty reports to dedicated handlers, ensuring those animals in immediate danger receive priority assistance.
We acknowledge that this system is not perfect and can lead to extended hold times and recorded messages for general inquiries. We are continuously reviewing and refining our processes to improve accessibility and make sure everyone can connect with the right support as efficiently as possible.
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you have reported your concerns to us within the last three months and would like us to review how the case was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
We appreciate your patience and your care for animals.
Best wishes
Emma
Do not give ,The CEO takes almost…
Do not give ,The CEO takes almost £250000 a year ,, Do as I do feed the birds and buy dog food for foxes,100% to the animals.
5. April 2026
Bewertung ohne vorherige Einladung
Antwort von RSPCA (England and Wales)
Hi Don,
Thank you for taking the time to share your concerns with us. We genuinely appreciate how much you care about the RSPCA and the responsible use of our funds.
We understand why executive pay in charities can raise questions. Our trustees carefully review the CEO’s remuneration to ensure it is fair, proportionate, and aligned with the responsibilities of leading a large, complex organisation that exists to protect and improve animal welfare. This process is guided by independent benchmarking and a strong commitment to transparency.
Your support and trust matter greatly to us, and we’re grateful that you hold us to high standards. If you’d like any further information about how we govern and use our resources, we’d be very happy to help.
Best wishes
Sarah
Congratulations
At this point just shut your organisation down. You are no longer qualified to call yourself ‘a charity for protecting and caring animals’, doesn’t even deserved to have ‘Royal’ in your name’. Phoned the hotline wanting support regarding a sick stray and not only got bombarded by donation messages, which is the only thing spca cared about, but received the response of the year from the phone operator as quoted ‘you only called because you don’t want to pay vet money to heal the cat’. without even understanding the full story. What an answer that was, doesn’t even have the basic human decency. This organisation is a national disgrace. Branding spca a clown show would make much reasonable sense than ‘charity’.
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von RSPCA (England and Wales)
Hi David,
Thank you for getting in touch about the sick stray cat you are concerned for. We really appreciate the compassion you have shown.
We’re deeply sorry your experience didn’t reflect the care and compassion you expected. Every animal matters to us, and we’re working hard to improve how we communicate our limitations and provide guidance even when we can’t attend in person. Thank you for taking the time to share this
We’re always looking to improve how we work and we value feedback, even when it’s difficult to hear. If you would like us to review how your call was handled please provide us with further information via our complaints form:
https://www.rspca.org.uk/utilities/contactus/complaints/form
Thank you again for your valuable feedback.
Best wishes,
Emma
What a disgusting CHARITY !
What a disgusting CHARITY !!
Claiming to put animal welfare first !!
They have never ever helped me or animals I have seen neglected !!
They operate solely as a money making machine !!! Utterly disgusting ..,, the ROYAL name says it all another corrupt organisation.. no compassion or genuine care for animals just grasping money making crooks
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von RSPCA (England and Wales)
Thank you for taking the time to share your concerns, and I’m truly sorry to hear that you feel let down. We understand how upsetting and frustrating it can be when you report something you’re worried about and feel that nothing has changed.
Please know that every report we receive matters to us. As a charity with limited resources, we have to prioritise the most urgent and severe cases of cruelty and neglect. This means there are times when we’re not able to take the action people hope for, even though we’ve carefully assessed the information provided.
That doesn’t mean your report wasn’t important — it helps us build a clearer picture of animal welfare issues in local communities, and we’re grateful that you took the time to speak up for an animal in need.
If you ever have concerns again, please do continue to contact us. We’re here to help, and we truly appreciate your support and compassion for animals.
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