www.rugbystore.co.uk Bewertungen 

83
•
TrustScore 3.5 von 5

3,7

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Yesterday I ordered 3 rugby shirts 1 was personalised at midday. I ideally needed them today as I was late ordering them like most males, so after ordering I emailed to ask if it was possible and th... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Ordered a Kids Hoodie Size 12-13 Yrs for my average sized son's 13th birthday (right in the middle of the advertised age range) but it was too small for him. I then returned the item at my own cost... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Ordered a customised scotland rugby jersey with next day delivery. Incorrectly read the Ts&Cs which clearly state that any custom shirts will take 3-5 days longer. I called up, was greeted by the... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

Arrived prompty but disappointed in quality. Manufactured in Pakistan. Collar is not an integral part of garment and appears to be sewn on. Buttons do not fit button holes properly. Have not washed it... Mehr ansehen

Unternehmensdetails

  1. Rugby
  2. auch in
  3. Sportgeschäft

Vom Unternehmen geschrieben

www.rugbystore.co.uk: the place to be for #EverythingRugby . As the UK's largest independent rugby retailer, we provide the best products out there with a level of customer service few can match. That's why our happy customers keep coming back! Don't believe us? Just take a look at the thousands of positive reviews over on Feefo. From the latest international rugby shirts to boots for all players, like the sport we love we have something for everyone. And why not try out our unrivalled personalisation service? Add a special touch to your new favourite rugby shirt with our name & number printing service. Player, parent, or supporter, come visit rugbystore.co.uk for all your rugby needs.


Kontaktinformationen

3,7

Akzeptabel

TrustScore 3.5 von 5

83 Bewertungen

5 Sterne
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1 Stern

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3,7

Alle Bewertungen

(83)

13 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

This is a scam website

This is a scam website. They have obviously taken a low res picture and printed it on a cheap shirt. They have fake labels this should be banned

12. August 2025
Bewertung ohne vorherige Einladung
www.rugbystore.co.uk-Logo

Antwort von www.rugbystore.co.uk

Dear Sir or Madam, we can only assume you purchased from another retailer. www.rugbystore.co.uk is a reputable legitimate online rugby retailer based in the Scottish Borders. Thank you.

Bewertet mit 1 von 5 Sternen

If there was less than 1 star I would…

If there was less than 1 star I would select that!!
Absolutely scam of a company.
Do not use this web-site as the product comes from China eventually but is terrible and inferior quality and so fake I have never seen such a bad copy!!

Honestly, do not touch this site!!

26. August 2025
Bewertung ohne vorherige Einladung
www.rugbystore.co.uk-Logo

Antwort von www.rugbystore.co.uk

Dear Sir or Madam, we can only assume you purchased from another retailer. www.rugbystore.co.uk is a reputable legitimate online rugby retailer based in the Scottish Borders. We despatch from our warehouse in Peebles, Scotland. With our best wishes, Rugbystore Customer Service Team.

Bewertet mit 5 von 5 Sternen

Great experience. Great company.

After seeing the number of one stars on here, I was skeptical buying from RugbyStore but I did anyway. In all honesty, I couldn’t believe the bad reviews!! My shopping experience was great with a huge choice of what I wanted, I purchased quite a a big order and they had it packed and dispatched within 24 hours. Delivery was super quick and all my clothes came as described and packaged very well!!

I had to return an item as I ordered 2 different sizes and my refund has been issued back to me within 6 days!! Very impressed and would definitely buy from this company again. Glad I took the risk. Thanks RugbyStore.

4. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Ensure you order the correct size…

Ensure you order the correct size because the Rugby Store takes 14 seconds when it comes to taking your money but 14 days to issue a refund.

22. Juli 2025
Bewertung ohne vorherige Einladung
www.rugbystore.co.uk-Logo

Antwort von www.rugbystore.co.uk

Dear Adrian, I'm sorry to say that we can only assume you must have purchased from another retailer. I have checked your email address and we have no orders for you on our system. www.rugbystore.co.uk is a reputable legitimate online rugby retailer based in the Scottish Borders. We despatch from our warehouse in Peebles, Scotland. With our best wishes, Rugbystore Customer Service Team.

Bewertet mit 1 von 5 Sternen

Poor quality items that took a long…

Poor quality items that took a long time to arrive.

13. Juni 2025
Bewertung ohne vorherige Einladung
www.rugbystore.co.uk-Logo

Antwort von www.rugbystore.co.uk

Thank you for providing your order number. I'm sorry to let you know that you have purchased from another retailer. Our order numbers start with RS and have eight digits. We at Rugbystore.co.uk take great pride in our offering and offer a high standard of customer service. I do understand your frustrations. Best wishes. Rachel.

Bewertet mit 5 von 5 Sternen

As a rugby family we have visited the…

As a rugby family we have visited the store many times , on Sunday 15th June the challenge cup was on show , my son missed the end of the final at Wembley due to a melt down as he is autistic so I messaged Kat and explained and she replied to me saying bring him in on Sunday before the queue forms so he doesn't become overwhelmed. Well he loved it and we got some great pics . The store went above and beyond to make a 12 year olds year ... thank you I'm sure we will be back soon. THANK YOU.

15. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Not uk company

Very poor, the top i ordered was an XL, took ages to arrive and it's more of a medium, if that.
Website has 0 information about refunds, just says to email them, so I did.
Offered me a discount on an exchange, had to ask 3 times for refund information to be told they are in China.
So not really worth me paying to send a £25 top back.
Checked my PayPal and the payment goes to a Chinese company.
They claim to just ship from China, rubbish.
Do not use.

10. Juni 2025
Bewertung ohne vorherige Einladung
www.rugbystore.co.uk-Logo

Antwort von www.rugbystore.co.uk

Dear Rebecca, whilst we understand your frustrations, I'm sorry to say that we can only assume you must have purchased from another retailer. I have checked our system and we have no orders from you. www.rugbystore.co.uk is a reputable legitimate online rugby retailer based in the Scottish Borders. We despatch from our warehouse in Peebles, Scotland. With our best wishes, Rachel, Rugbystore Customer Service Team.

Bewertet mit 5 von 5 Sternen

Wonderful Rugbystore

Rugbystore are wonderful: I needed to get firm ground boots for my son's summer training. He has large & wide feet so is tricky to buy for. As they are in Scotland and we are in Kent, I ended up ordering 4 pairs of boots: size 14, two pairs of size 13 and a 12.5 wide fit. The Oxen Raptor Elite were the best fit so I returned all other 3 pairs (close to the 21 days return deadline) and they refunded me, no quibble. I really recommend Rugbystore.

16. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Used these guys for nearly 20 years

Used these guys for nearly 20 years, never been any issues whatsoever. Delivery faster than expected yet again, always my go to for rugby gear.

25. März 2025
Bewertung ohne vorherige Einladung
www.rugbystore.co.uk-Logo

Antwort von www.rugbystore.co.uk

Thank you so much for your feedback, we appreciate it!

Bewertet mit 1 von 5 Sternen

Ordered a top for my husband

Ordered a top for my husband , came and it was far too big , tried to exchange . Now just getting ignoredy constantly.
Just want to take money and run !
Scam … DO NOT BUY ANYTHING FROM HERE !

9. Dezember 2024
Bewertung ohne vorherige Einladung
www.rugbystore.co.uk-Logo

Antwort von www.rugbystore.co.uk

I'm sorry you have had a bad experience. We have checked our system and the last time you ordered from us was July 2023, therefore the top you are referring to must have been purchased from another retailer. Thank you.

Bewertet mit 1 von 5 Sternen

Terrible company

Ordered some tops on boxing day, they never arrived. Was told that Royal Mail have sent them to the wrong processing centre and they will be delivered soon. 3 weeks later, still no delivery. The Rugbystore offer no help and when I requested a refund they told me I have to wait for delivery and send the clothes back. Their customer service is awful. They take ages to come back to you and sometimes they don't even bother

6. Dezember 2024
Bewertung ohne vorherige Einladung
www.rugbystore.co.uk-Logo

Antwort von www.rugbystore.co.uk

Good Afternoon
We did establish why the parcel had not been delivered, the wrong postcode had been input by the customer at the time of placing the order. We were in constant contact with the customer, giving daily updates to try and resolve the situation. Royal Mail were very helpful and did manage to intercept the parcel, amend the postcode and the customer then received the parcel.
Thank you for taking the time to leave a review.

Bewertet mit 1 von 5 Sternen

Stay clear scam.

Never received anything. Bought 5 jerseys months ago. Got email with pictures of jerseys and my address but never came.

4. Jänner 2025
Bewertung ohne vorherige Einladung
www.rugbystore.co.uk-Logo

Antwort von www.rugbystore.co.uk

Good Morning, we have requested information from you and have not heard from you. We have no order history on our system for you which would lead us to believe the order was placed elsewhere. We would be happy to help if you'd like to email us at: orders@rugbystore.co.uk

Bewertet mit 5 von 5 Sternen

Excellent, very quick 5 day service, good product and well printed.

Excellent and very quick service - 5 days delivery including personalization. Shirt is well printed including the personalisation and material of good quality. Free T shirt as well is icing on the cake.

22. November 2024
Bewertung ohne vorherige Einladung
www.rugbystore.co.uk-Logo

Antwort von www.rugbystore.co.uk

Thank you for taking the time to leave us a review - we are always trying to improve our range of product and service, customer feedback like yours ins always very helpful.

Bewertet mit 1 von 5 Sternen

Too Small - Returned but delivery charge not refunded

Ordered a Kids Hoodie Size 12-13 Yrs for my average sized son's 13th birthday (right in the middle of the advertised age range) but it was too small for him.
I then returned the item at my own cost for a refund but the company only refunded the item cost and not their outbound postage charge so the whole transaction cost me over £8 for both lots of postage.
No doubt they will claim that there is a size guide for the item but it's completely useless as the item is sold by age whereas the size guide is in terms of Small Boys, Medium Boys, Large Boys and Youths not Age Range. (Order No RS1009395)

10. Oktober 2024
Bewertung ohne vorherige Einladung
www.rugbystore.co.uk-Logo

Antwort von www.rugbystore.co.uk

Thank you for your feedback. We're very sorry that you were unhappy with the sizing of the hoodie. We have now updated the size chart on our website for this item. As a gesture of goodwill, we have refunded the postage on the original order. We hope to see you again at Rugbystore.co.uk Best wishes, Rugbystore Customer Service Team.

Bewertet mit 1 von 5 Sternen

I ordered a 3x jacket and a medium…

I ordered a 3x jacket and a medium jacket came in the mail. I emailed the company with order number and pictures and still haven't heard from anyone. Do not purchase from this site. It's a ripoff!
Save your money and your time!

4. November 2024
Bewertung ohne vorherige Einladung
www.rugbystore.co.uk-Logo

Antwort von www.rugbystore.co.uk

Thank you for your feedback. We have requested more information to try and help with this matter but we have not heard back from you. We are unable to find an order on our system which would lead us to believe the order was placed elsewhere. Please email us at orders@rugbystore.co.uk and we would be happy to help.

Bewertet mit 1 von 5 Sternen

Used them before for boots etc ok

Used them before for boots etc ok
My sons 16th birthday purchased £150 boots Adidas . Box was water damaged. Previously opened. No stud key. Sent me a crappy fake england t shirt and still Wrong stud key!! Will use another company in future

3. Oktober 2024
Bewertung ohne vorherige Einladung
www.rugbystore.co.uk-Logo

Antwort von www.rugbystore.co.uk

Thank you for your review. Our Customer Service Team endeavored to rectify the situation and help you by replacing the boot box immediately, adding the stud key and as a gesture of goodwill we included one of our free Rugbystore Classic printed England t-shirts (this is not in any way a replica England shirt). Best wishes, Rugbystore.co.uk Customer Service Team.

Bewertet mit 1 von 5 Sternen

This company is fake

This company is fake, stay away and don't even order anything from them. I ordered rugby t-shirts on the 11th of June with 1 shirt personalised. When I placed the order it say they will be delivered between 2-4 days. To my disgust and surprise, I only received the shirts today and the quality is very poor beyond words can explain. I emailed them back to arrange a return because 1st of all they didn't keep their promise and got an email back saying they won't give me a refund because the shirts are printed. They printed number 7 on the rest of the shirts that I didn't asked for them to print and they are saying it's my fault. The material is like a cheap polyester material. Stay away from them because there's no phone number if you need to speak with them and you have to email them so they can give you their postal address. The shirts are made in China because there was a sticker from.tne packaging that has been removed.

22. Juli 2024
Bewertung ohne vorherige Einladung
www.rugbystore.co.uk-Logo

Antwort von www.rugbystore.co.uk

Hi Zanele, I am so sorry to hear about your terrible experience. I am unable to identify your order from the information you have given - we would really like to help out if it was us at fault. Can I just check that your experience was definitely with Rugbystore, up in Scotland (there are a few companies out there with very similar names to ours)? Our own products are made in Europe, so I am a bit concerned about your comment about Chinese goods, though we also sell branded goods for International teams like Macron etc. Our order numbers start with RS and you can find this on any order or despatch confirmations from us. Let me know more details and I'd be happy to try to sort it out for you if we have let you down. Thank you! Susie

Bewertet mit 1 von 5 Sternen

My boyfriend still hasn't received the…

My boyfriend still hasn't received the shirt after 3 weeks we ordered it 2 weeks before his grandad's 70th and that date has passed at the weekend. They have now said another 3-4 weeks..... We have asked for a refund as too late now but they said no as its already printed, can't get through on phone he has emailed serveral times and they just keep pushing back !!!! AWFUL £90 !!

10. Juli 2024
Bewertung ohne vorherige Einladung
www.rugbystore.co.uk-Logo

Antwort von www.rugbystore.co.uk

Hi Aimee - that sounds like you have had a terrible experience. I am unable to identify your order from the information you have given - we would really like to help out if it was us. Can I just check that his experience was definitely with Rugbystore, up in Scotland (there are a few companies out there with very similar names to ours) - our order numbers start with RS. Let me know more details and I'd be happy to try to sort it out for you if we have let you down. Thank you! Susie

Bewertet mit 5 von 5 Sternen

Great quality shirt and really good…

Great quality shirt and really good personalisation. Delivery great and great all round experience. I will be back for more items.

12. Februar 2024
Bewertung ohne vorherige Einladung
www.rugbystore.co.uk-Logo

Antwort von www.rugbystore.co.uk

Thank you for taking the time to leave us a review – your feedback on the product is very helpful and will help us improve our product offering and service.

Bewertet mit 5 von 5 Sternen

Ordered a Christmas gift for my son

Ordered a Christmas gift for my son - order got cancelled without my knowledge and still no refund. Can’t call because the phone number on the website isn’t working. Please don’t use this site. Something seems very wrong here.

Update - I had an email from Rugby store today confirming the item is out of stock and apologising for not letting me know. A refund has been processed. Thank you @rugbystore.co.uk

22. November 2023
Bewertung ohne vorherige Einladung
www.rugbystore.co.uk-Logo

Antwort von www.rugbystore.co.uk

Dear Amanda, thank you so much for the review update! We really appreciate your understanding. Hope to see you again at Rugbystore!

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