Run4It Bewertungen 

101
TrustScore 3 von 5

3,2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 2 von 5 Sternen

Good price and arrived within time but trainers had been used which took the shine off the purchase. Their terms and conditions do state this but it's not obvious. You'll only know when they arrive... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Ordered the trainers with no issue, on arrival they were very small fitting. Organised the return, picked up promptly by Royal Mail. Can I get a refund? No! They are being difficult issuing my refund,... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Editing after 2nd visit. My wife insisted visit again as our daughter needed shoes and we had already made the trip to the city. Reluctantly I agreed. Luckily we were served by someone diffe... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I had an appointment in the Glasgow City centre store for a trainer analysis fitting. I had an outstanding experience, everything was perfect. So much time and care was spent during my appointment,... Mehr ansehen

Unternehmensdetails

  1. Laufsportgeschäft

Vom Unternehmen geschrieben

Run4It is Scotland's largest chain of specialist running shops, providing expertise, guidance and the highest standards of service and advice to all levels of runner.


Kontaktinformationen

3,2

Akzeptabel

TrustScore 3 von 5

101 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 87 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,2

Alle Bewertungen

(101)

19 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Excellent customer service

Went to the Dundee store to have a look at certain running shoes to help aid my feet when walking/running. The guy that helped me was very helpful and professional. I didn’t catch his name but he has a slight French accent. He let me try on a few shoes to accommodate my walking style and recommended the best shoes for me. I couldn’t have done it without him. All round great experience

29. März 2024
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Very slow refunds on returns.

I ordered 2 items from this shop as Christmas gifts on the 28th November 2023.
I returned them both back within days.
I don’t know how I managed to not realise that they hadn’t been refunded back to my account but it’s now the 27th February and they have just refunded both items. Wow 3 months for a return!!!

27. Februar 2024
Bewertung ohne vorherige Einladung
Run4It-Logo

Antwort von Run4It

Hi,

We are very sorry that there was such an unacceptable delay with your refund - it is definitely not the level of service that we are striving to provide.

Apologies again for the inconvenience and poor service.

Kind regards,
Hamish

Bewertet mit 1 von 5 Sternen

Poor selection and expensive

I was lucky enough to be given a £40 voucher for my birthday by a friend and since then (6 months) i have been trying to spend it. The problem is that their selection is so poor and they also have hardly any sizes. But the main barrier is their pricing, even with a £40 voucher i can still find most things cheaper elsewhere. Their sales are boring and don't add much incentive.

23. Februar 2024
Bewertung ohne vorherige Einladung
Run4It-Logo

Antwort von Run4It

Hi,

We're sorry to hear that you haven't found something that you would like to spend your voucher on.

We constantly replenish our stock to offer as much choice as we can. Our stock replinishment often consists of deliveries of new products and top-ups of existing products. A lot of our product range is stocked in all seven of our shops, meaning that there should be good size availability.

Please note that many product styles are only manufactured for specific seasons, therefore there isn't an infinite amount of availability for every product. If you want to buy a current (non-sale) product from us and the size you would like is sold out, please send a message to us at contact@run4it.com and we'll do our best to help.

We sell the majority of our product range at the recommended retail price*. We never knowingly sell products above their recommended retail price.

*We regularly run promotions on specific products, brands and/or product categories as part of our commitment to offering our customers as much value as possible.

Sale products are almost always end of season styles. As we are very unlikely to ever receive more stock of these styles, there will often be unavailable sizes.

We hope you find something that you would like to spend your voucher on.

Kind regards,
Hamish

Bewertet mit 5 von 5 Sternen

Superb all round...

Outstanding help, service, and quick delivery. Nice to find a company that offer just wonderful advice where the process works so well. Highly recommended.

20. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Faulty item but good customer service

Unfortunately my order wasn't great, but I'd say this was more due to Nike bad quality control rather than Run4it. In fact, my experience with Run4it customer service has been adequately good and I received my refund promptly. Because of this I would buy from this company again.

27. November 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Dundee Run4it brilliant manager

Dundee Run4it - the manager was kindness personified when my 93 year old husband fell and broke his hip outside the back door of the shop - he brought a cover to protect him until the ambulance came, stayed with me until it did 20 minutes later, and was very concerned to make sure we were ok. Not the usual kind of review, but I want to say thank you for the assistance we received!

29. September 2023
Bewertung ohne vorherige Einladung
Run4It-Logo

Antwort von Run4It

Hi Valerie, thank you for taking the time to let us know about the help provided by John. It was very kind of you to do so. I will ensure that John is aware of your review.
Best wishes,
Hamish

Bewertet mit 5 von 5 Sternen

I booked a running analysis yesterday…

I booked a running analysis yesterday at Run4it Maybury and this showed I had a slight pronation in my running gait. After discussion decided to purchase a mildly supportive shoe amongst my rotation until I have strengthened my ankle and lost more weight ( a hefty 11 kg). The male staff member was excellent at explaining all aspects of running and suggesting which shoes to try on the treadmill. I highly recommend Run4it and praise them for their customer service. Well done indeed :)

28. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service, great product range

Went in for two specific 500ml soft flasks with straws. I’d brought my running vest with me and the staff were brilliant, letting me check that the flasks would fit into the vest pockets (different brand, and designed for 300ml). Came away with exactly what I wanted, and nice chat as always. It’s a great shop, always a pleasure going in

15. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Efficient and Speedy Service

First time ordering with Run4it online and I am impressed with the level of service and the speed they got the order out which surpassed other stores I've shopped with. Had the shoes in hand the following day, from Scotland to London, in just over 27 hours after placing order. Great job guys!

7. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A small friendly running shop

Specialist Advice and First Class Service
As a lapsed runner and with more chance of walking 100 yards than running it I was a little sceptical about the reception I might have received. I need not have worried. Scott - the guy who served me was one of the most patient and professional members of staff you could ever have wished to meet. Patient because I dread to think how many boxes of trainers came down but what an amazing service. To have the combination of gait analysis if needed coupled with the credibility of knowing each product inside out and what worked was the best thing ever. The end result being I walked out of the store with a super comfy pair of trainers. Over the moon because I have previously spent so many hours wasted in other sports equipment providers, pair after pair, and despairing ever of finding a comfortable pair. I commend the patience and good humour and knowledge of Scott - thank you. Your experience and knowledge were really appreciated.

25. Juli 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Had a very upsetting time today at the…

Had a very upsetting time today at the Glasgow store trying to return a product , the older bald man serving me was clearly upset that I was making a return and tried to make the process as slow and difficult as he possibly could while providing the worst possible attitude that he could . Won’t be back and wouldn’t recommend

5. Juni 2023
Bewertung ohne vorherige Einladung
Run4It-Logo

Antwort von Run4It

Hi,
Please could you send an email to contact@run4it.com with your order/receipt number? We're will do our best to rectify the issue for you.
Thanks,
Hamish

Bewertet mit 5 von 5 Sternen

First class service from Run4It

First class service from Run4It. I had been having trouble finding suitable knee sleeves but Run4It have a great selection.
I had some product queries and Donna, the customer services manager was very helpful which was very appreciated.

9. Mai 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I can’t rate my experience today at…

I can’t rate my experience today at Run4It Inverness highly enough.
Firstly the staff member (I didn’t get his name) had driven all the way from Dundee to open the store today as they were short staffed, very dedicated!
His level of knowledge was amazing, he spent around 30 minutes helping me decide on the right pair is trainers for my needs.
Run4It are very lucky to have him!
😊

9. April 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Run 4 It Giffnock - New Trainers

Went into Run4It Giffnock and spoke to (I'm sure it was) Dean today! Never actually been to a running store and was pretty inexperienced, but he managed to answer all my questions and more! Someone else whos name i didn't catch, also came out to offer advice!

He offered me advice on the new shoes I currently had, and on what ones I should wear for different days/events and was not pushy with trying to sell to me.

The shop was good also but feel they lack a bit of stock. It would really help the guys in the store out if they had more options to offer.

Even though I never bought anything today, I will definitely return here for future purchases of trainers.

3. Februar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Friendly expertise

I’ve bought trainers at Run4It before and been really satisfied. This morning Francois listened really carefully to what I was looking for and the concerns I had and he came up with a fantastic couple of options to try out. Lots of very helpful information and also encouragement. Thanks so much!

3. November 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service at Run4It Lothian Road (Edinburgh)

I booked an appointment for the '+runlab analysis and shoe fitting service' at the Lothian Road branch in Edinburgh. The standard of customer service was excellent. Scarlett asked all the right questions about what I was looking for and provided a lot of helpful suggestions. She let me try on multiple pairs of shoes and I think went above and beyond in helping me find what I needed. Apart from being very professional, personable and polite, Scarlett really listened to what I had to say. I didn't feel pressured at all in terms of my final choice and she didn't attempt to 'upsell' or rush me into making a decision. I'm really happy with the service and would not hesitate to go back or recommend to anyone else. Scarlett is an asset to the store team. Would highly recommend this store!

3. August 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

RUN4IT doesn't only sell excellent…

RUN4IT doesn't only sell excellent quality products but they also provide an OUTSTANDING service. As a long distance runner, I have been experiencing some tendinitis. A colleague in the gym advised me to go to Run4it. A young lady tested my running on the treadmill and advised me to buy the Nike/Men's Air Zoom Pegasus 37. Later on I went back and they upgraded me to the same brand Pegasus 38.
I am now free of tendinitis. The quality of the personal is outstanding; they know what they are offering and advising.
Thank you very much Run4it, you should expend your stores everywhere in the world.
Dr Seckou DIOCOU

9. Juni 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I recently had very good customer…

I recently had very good customer service from the Manager of the Lothian Road store in Edinburgh over the phone and as I live near to the Maybury store in Edinburgh I went there and purchased running shoes and a few other items. Sarah was really helpful and knowledgeable and I liked the easiness of parking.

27. März 2022
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Ordered two items which were delivered

Ordered two items which were delivered. Issue being they are a Christmas present. Items delivered in package with Run 4 it plastered all over packing. Surprise ruined. Thank you Run 4 it. Not being ordering anything from you again. This time of year, perhaps a little common sense?

3. November 2021
Bewertung ohne vorherige Einladung

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