Amy is super helpful and very responsive. She was able to reprint some shirts we ordered several years ago. The shirts have lasted through several years of running and the reflective logos still look... Mehr ansehen
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Das sagen Bewerter
web site easy to navigate. organized by sport well enough for me to quickly find hi-vis running tees. Grabbed a couple on sale. Order shipped immediately. Accurate completion. Fabric on eagle fla... Mehr ansehen
My wife and I chose RUSEEN because I am a blind athlete and she is my sighted guide through life and adventures. When running and hiking, I needed a symbol of my blindness so my fellow runners, hikers... Mehr ansehen
I had an awesome purchasing experience, highlighted by an extended email exchange with Amy Bird. I was so please to find fitness apparel for people with disabilities! I haven't gotten to use m... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
High Visibility/Reflective athletic clothing and safety apparel to keep you safe, seen, and stylish day or night. Guaranteed the brightest on the market.
Kontaktinformationen
4634 Penn Ave, 19608, Sinking Spring, Vereinigte Staaten
- 6107771288
- abird@ruseen.com
- www.ruseen.com
4,8
Hervorragend
321 Bewertungen
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Quick and easy to order with no hassles!
15. März 2023
I needed to up size my shirts
I needed to up size my shirts, and everything was fast with no problems and shirts look great.
24. Februar 2023
The measurements were wrong
The measurements were wrong. I need to return. I called and no one responded to me or returned my phone call.
16. Februar 2023
Antwort von RUSEEN Reflective Apparel LLC
Hi Traci,
I'm sorry, I didn't have a voice mail from you. My email is all over the website. The measurements of those arm bands are correct, I just checked it myself.
(From the product description)
*Measures 2” x 13” and stretches to 20”
Wording can be customized if desired, email before purchasing. They are not eligible for returns or exchanges since they're custom made on demand.*
I'll make an exception & allow a return on this order if you'd consider amending your review above a one-star even though we don't normally take them back. I hope that you'll respond, thank you.
Amy was great to communicate with.
16. Jänner 2023
Great product and service!!
21. Dezember 2022
International delivery nightmare - and bad behaviour by Ruseen
Ordered two shirts, to be shipped to the UK. Paid significant postage and packaging charges.
After three weeks, they still hadn’t arrived and so sent a query to their contact email. I was informed that it looked like it was still shipping, and that they couldn’t provide me with any more information.
2 weeks later (and after plenty of emails from me, none of which were responded to), it transpires that they are suck in customs as Ruseen didn’t pay the correct tax on them. I email Ruseen asking about this, why they haven’t paid the right sums, and whether they can cover this - all to no reply.
Eventually I had to shell out from my own pocket to allow them to pass customs. But not happy.
Terrible customer service, and just downright scummy for a company to a) screw up the import taxes, and b) not admit their mistake and pay for them when they are asked for - especially after charging for such high export fees in the first place.
23. Oktober 2020
Bewertung ohne vorherige Einladung
Antwort von RUSEEN Reflective Apparel LLC
https://www.gov.uk/goods-sent-from-abroad
This is a link to your country's law.
It's illegal for me to click gift--I have to declare that it's merchandise & its' value on the customs declaration when I ship every package out of the US. There is absolutely no option for my company to pay your country's taxes & duties, that's not how it works. I was unable to track the package on my end either, I saw it sit at Heathrow for weeks just like you did. I told you our post office doesn't help once it's overseas. And we did not inflate your shipping price at all--there were no packaging or handling charges, that's the USPS rate and that's cheaper than UPS or other shippers.
I see I missed one email when I was out of town on a Saturday (when we were closed), you have my apologies for that. The one thing in my power to resolve and you leave a one-star review. We'd appreciate you amend your review. Perhaps you should contact your government about their policies instead.
*Once again, RUSEEN is not responsible for the shipping price, time delay & taxes that your country requires of its' residents.*
Just what we were looking for!
Great fit. Very reflective. Perfect for early morning runs!
27. April 2020
Bewertung ohne vorherige Einladung
Great stuff
Great stuff. Their sizes run small, so just be aware of that. I usually wear large but from reading all the reviews I ordered up a size and so glad that I did because it fits perfectly. I wish they were a little bit longer in the body, however. But still great products and I will definitely buy from them again.
22. April 2020
Bewertung ohne vorherige Einladung
Love the shirt
Love the shirt. Don't like the fact that it came from CHINA!!!!!
13. April 2020
Bewertung ohne vorherige Einladung
Gear for Blind Athletes
My wife and I chose RUSEEN because I am a blind athlete and she is my sighted guide through life and adventures. When running and hiking, I needed a symbol of my blindness so my fellow runners, hikers, first responders, and drivers know I am not fully sighted. The athletic long and short sleeve shirts with "Blind" printed in reflective material keep me, my wife, and all around us safe while enjoying the outdoors. I am very pleased with my purchase.
11. April 2020
Bewertung ohne vorherige Einladung
Highly Recommend
A friend of mine bought one of your shirts at a race expo, and when I saw it I wanted one. It came in the mail and I love it! Fits great, love how the everything printed on it is reflective, and I love the design (there better be wine at the finish line). Will definitely shop the website again!
9. April 2020
Bewertung ohne vorherige Einladung
Excellent product and fast delevery
6. April 2020
Bewertung ohne vorherige Einladung
Perfect fit
Perfect fit. Perfect for early morning weather.
6. April 2020
Bewertung ohne vorherige Einladung
Quality merchandise with fast delivery!
31. März 2020
Bewertung ohne vorherige Einladung
We requested to be able return the…
We requested to be able return the items and were informed that we couldn’t. Then a option of an extension was offered as a possible solution. This option was a nice attempt at satisfaction but still falls short. We thought this product could be used in our needs but it’s does not.
28. März 2020
Bewertung ohne vorherige Einladung
Company is amazing- especially Amy
Company is amazing- especially Amy! She exchanged over 50 emails with me to answer every question and go over designs! She is so patient, and made me awesome apparel.
26. März 2020
Bewertung ohne vorherige Einladung
My daughter loves your running clothes
My daughter loves your running clothes. I love that she is visible when she is out running.
25. März 2020
Bewertung ohne vorherige Einladung
Love the quick delivery and the shirt!
Love the quick delivery and the shirt!! Will be back for more.
17. März 2020
Bewertung ohne vorherige Einladung
Product is exactly as described
Product is exactly as described. Quick shipping. Great transaction!
16. März 2020
Bewertung ohne vorherige Einladung
Just as described
Just as described. Fast friendly service. Size was correct.
7. März 2020
Bewertung ohne vorherige Einladung
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