Sahara Bewertungen 

112
TrustScore 3.5 von 5

3,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Ordered 8 days ago . Wanted for my holiday today. Still hasn’t arrived. I was told by DPD they would deliver to pickup shop. Not my choice but happy. Still waiting for notification and pick up pass... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Excellent service from Charlotte in customer services. I ordered a dress on Friday to take on holiday the following week. I noticed over the weekend that it hadn’t been shipped and sent a whats app to... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Haven't bought a Sahara for ages, and couldn't resist the Diamond Denim jacket, it arrived within 24 hrs. It's beautiful, soft material which drapes flatteringly. I love the mandarin collar and butto... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Excellent service from Victoria so my query was dealt with speedily.Professional,efficient, helpful and friendly online chat. Good communication followed up by Nellie on the phone. Very pleased wi... Mehr ansehen

Unternehmensdetails

  1. Bekleidungsgeschäft

Vom Unternehmen geschrieben

We believe in clothes that mean more and add to the story of our lives. At Sahara we strive to leave each place better than we found it - this is true for the communities we work with, the small businesses we partner with and the planet we all call home. We foster meaningful relationships with cultures and communities around the world, connecting talented artisans to the inspiring women who wear our clothes everyday.


Kontaktinformationen

3,5

Akzeptabel

TrustScore 3.5 von 5

112 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 44 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,5

Alle Bewertungen

(112)

23 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 2 von 5 Sternen

I actually went to the shop to buy a…

I actually went to the shop to buy a dress which I did. Very beautiful clothes although much too expensive. I found the staff to be very unfriendly and unhelpful I would get better service at Zara - they did not even offer to hang the dresses that I wanted to try on in the fitting room for that price I would expect so much more. They seemed uninterested- I was disappointed and will not be going back .

20. Mai 2022
Bewertung ohne vorherige Einladung
Sahara-Logo

Antwort von Sahara

Dear Nicole, we are so sorry to hear of your disappointment in your recent shopping experience at Sahara, we pride ourselves on the high level of customer service we offer our customers, so it's very disappointing to hear negative feedback. If you would like to share some more detail of your experience with us, please email customercare@saharalondon.com and we will respond personally. Thank you for taking the time to share your feedback with us and we hope to welcome you back to Sahara again soon.

Bewertet mit 2 von 5 Sternen

Not very good quality for the price.

Very nice designs but extremely expensive. Materials used could be better quality. Not really worth the money.

23. April 2022
Bewertung ohne vorherige Einladung
Sahara-Logo

Antwort von Sahara

Hi Sue,

Thanks for taking the time to review us, we're sorry to hear what you purchased didn't meet your expectation. Fabric quality really is of the upmost importance to us, so we'd be greatful for some more info on what you purchased, and pass this on to our Production team for their consideration.

We've sent you a private response and look forward to hearing from you.

Best wishes,
Sahara

Bewertet mit 1 von 5 Sternen

bought two items one had dirty black…

bought two items one had dirty black marks on it and the other was terrible quality. had to pay to return to them, will never buy again they sell overpriced junk.

11. Dezember 2021
Bewertung ohne vorherige Einladung
Sahara-Logo

Antwort von Sahara

Hi Jan,
Thank you for taking the time to leave a review.

We are very sorry to hear that your items arrived stained. That is not up to Sahara usual standard at all.

Please accept my apologies that you had to pay to have the faulty garment returned to us. Although we, at the moment, do not offer free returns (it is something we are hoping to change in the near future) we do offer to have the items collected, when the garment is faulty or incorrect. Alternatively we can also offer to refund the postage.

Again we are so sorry that you have had a bad experience with Sahara.

Best wishes
Sahara Customer Care

Bewertet mit 1 von 5 Sternen

Poor quality clothes, inadequate telephone service.

I ordered a very nice looking shirt and skirt from this site, thinking they were expensive but hoping that the fabric and quality would be good. When they arrived the fabric was a very ordinary, floppy cotton - since the skirt was designed to come in at the hem and had no body it just hung like a rag.
The shirt was very odd, weirdly gathered sleeves and an enormous body. If I'd seen these garments in an inexpensive Indian dress shop I might have bought them and altered the two garments to fit, but at more than £250 it was definitely not acceptable.
It took me ages to get through to somebody on the telephone number. I don't know if they are having problems with their telephone system but I kept getting through to people who apparently were not in the correct department. Several times the phone just rang out unanswered.
I had the feeling that the person who spoke to me about the return was yet another to whom my call had been misdirected.They agreed that I could return the items but I had to pay the postage - in view of their disorganisation I used a "Signed For" service and did indeed receive the refund quickly.
I looked at the site today and discovered that the prices for these garments have gone up by £30 which seems a little strange.
It does seem to be an odd company in many respects.

9. November 2021
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Poor quality machining on a simple…

Poor quality machining on a simple jersey top I’ve paid £125 for. Back label not centred, raw edge on hem missed by serger, stitching uneven. What happened to quality control?

3. November 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

A company that cares about its customers?

A company that cares about its customers? No - This company has demonstrated that it likes taking your money, but has no interest in dealing with you once there is a problem. I purchased a linen dress which after wearing only twice came apart at the seams. I returned the dress with an accompanying letter and photos to show the poor quality of design and workmanship. I sent the dress back recorded delivery on the 4.08.21. It has taken two months to finally get a response, and that has only happened because of my emails, and finally having to resort to telephoning. If this company takes itself seriously, they need to think long and hard about their customer care policies. I would like to add that this was not the first time that clothing has come apart at the seams. I had another dress which I had repaired at my own expense. However, now, as a result of the treatment by customer care staff, and the unsatisfactory closure to my complaint, I will be spending my money elsewhere.

30. September 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

30/07/21

30/07/21

Ordered off the Sahara app I am very impressed food was piping hot and fast delivery pizzas and kebabs omg to die for live chilli's the sauce was spot on deffo ordering again a happy customer marshside road

30. Juli 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

If I could give 0 stars I would

I ordered 5 T-shirts in JANUARY 2021, I received 2 of them within a few weeks and was anxiously waiting for the next 3 to arrive... 6 months and 4 emails later, I am yet to receive my order and have had the same automated reply EVERY TIME!

Don't bother wasting your time, they have taken my money quick enough but won't let me speak to an actual person!

18. Juni 2021
Bewertung ohne vorherige Einladung
Sahara-Logo

Antwort von Sahara

Hi Jodie,

We're really sorry to hear this, it doesn't sound like our usual service at all. I worry we are not receiving your correspondence. Please can you call or email us with your order number and we will look into immediately. customercare@saharalondon.com, +44 20 7483 8435.

Thank you,
Sahara

Bewertet mit 1 von 5 Sternen

Hemp T shirt too delicate

Recently I purchased a hemp T shirt in light blue and gave a good review as it looked perfect. The first time I wore it I splashed a small amount of coffee on the front and rubbed the area with soap and water, checkng that it was washable, and to my horror a white area appeared.
The lady on the phone implied if I returned it I would obtain a refund but not so as it was deemed to be my fault as the dye was stated as delicate. I accept it was possibly my fault but who makes a T shirt with such a delicate dye stuff.
I removed the colour myself and re dyed with Dylon vintage blue...Perfect. !!!

24. April 2021
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Inconsistent sizing.

Inconsistent sizing.
At the start of lock-down I bought 2 pairs of slim legged trousers, both size 2, both made in Lithuania. Both well made BUT both pairs were 5 inches bigger on the hips than an identical, same sized pair I bought 12 months earlier (also made in Lithuania). Couldn't be bothered to return them. Thankfully I have an overlocker and just re-built them.

2. April 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Poor quality and no free returns

I ordered some trousers which turned out to be made of very cheap floppy material compared with older Sahara clothes which I own. When I packed them to return them I found that they do not do free returns. They are the only company that I have dealt with in lockdown who do not do free returns, I think that this ought to be made clear during the ordering process. I would not have dreamt of ordering anything sight unseen and without trying it on if I had known this

25. März 2021
Bewertung ohne vorherige Einladung
Sahara-Logo

Antwort von Sahara

Hi Judith, I am so sorry to hear that the trousers were not suitable. We do have all of the relevant information regarding returns on the website- under 'Delivery and Returns'. We do not try to mislead customers, and I am sorry it was not clear.
We really appreciate the feedback, and will be reviewing how we can improve this in the future. Best wishes, Sahara Customer Care

Bewertet mit 1 von 5 Sternen

Poor customer service if there are problems.

Lovely clothes, but expensive, and the customer service is poor if you experience a problem. One pair of trousers got holes in after a few wears, but customer services took a long time and many contacts before they agreed to a refund, which I felt was poor when I have been buying items from them for decades.

22. März 2021
Bewertung ohne vorherige Einladung
Sahara-Logo

Antwort von Sahara

Hi, I am so sorry to hear that you have had a bad experience. I am afraid I can't find your return or reported fault in any of our recent emails or customer calls. If you would like to contact customercare@saharalondon directly, we would be happy to look into this further. Best wishes, Sahara Customer Care

Bewertet mit 5 von 5 Sternen

Good online company to buy from

In lockdown this company has sent me such wonderful items of clothing. Their website gives excellent information and when I once had to return something it was a very easy process.

19. Februar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Lovely good quality clothes

I just received my Sahara dress. Was just wanting to cheer myself up & perhaps have something nice for Xmas! I loved that the styles were colourful & not confined to all the boring dark colours designers think we want to wear in winter. I just love the dress-so bright & beautifully loose. I usually wear more fitted things but lockdown has seen a bit of weight gain & until I can get the extra pounds off I want to be comfortable. Thank you Sahara for all the beautiful colours! I feel quite cheered up!

8. November 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Love, love, love Sahara.

There are quite a number of items of Sahara clothing in my wardrobe as I have been purchasing them for years. They make me feel young and alive as I receive so many compliments when I am wearing something ‘Sahara‘. I love everything about them, the styles, colours, quality of fabric and manufacture. I daren’t say how old some of them are but they never date and they still look amazing. I wished to purchase a dress recently which showed it was out of stock on line in my size. I phoned the company up and they checked and found a shop who still had it in, so I was able to get what I wanted. Everyone I spoke to was charming, pleasant and most helpful. I cannot recommend this company, their clothing and service highly enough.

29. August 2020
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Awful absolute waste of money!!!

I brought what looked like a beautiful silk robe ..for my nans 60th birthday. Cost a whopping 80 pounds. But the reviews were high..and looked so lovely. When I recived it had 2 black stains on the front of the silk. Also the hem of the arm was fraying I had to re sew. It was the thinnest matirial. Must if cost pence to make . Will most definitely disintegrate after a few washes. Si disappointed..even more so that I emailed the company. And send pictures with ni reply what so ever. Do not buy. You could get better at wish.

21. Juli 2020
Bewertung ohne vorherige Einladung
Sahara-Logo

Antwort von Sahara

Hi, I am so sorry to hear that you received a faulty item. We always respond to customer emails, so maybe we could check what address you contacted us with? If you would like to get in touch at customercare@saharalondon.com, I can look into this further for you. Best wishes, Sahara Customer Care

Bewertet mit 5 von 5 Sternen

Very efficient service

Very efficient service. Clear easy access web site. Well packaged mail order products and trouble free returns. Expensive, but, as I always wear what I buy from them a lot work out to be good value.

9. Juni 2020
Bewertung ohne vorherige Einladung

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