Salt Dog Cycling Bewertungen 

149
•
TrustScore 5 von 5

4,9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Fantastic buying experience which began with a call to the shop - answered promptly (no hold music) by a human being! I wasn’t 100% sure about fit in the model I was buying but I was given exper... Mehr ansehen

Bewertet mit 5 von 5 Sternen

My previous cycling shoes finally gave up the ghost and the nightmare task of finding a new pair to fit my Hobbit feet began. Tried a couple of so called wide fit shoes with no success and then... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Spare heel pads delivered quickly. Not yet fitted as bought to have in the spare s box ready for when the current ones wear out, but look the same shape so anticipate no issues

Unternehmensdetails

  1. Geschäft für Fahrradzubehör

Vom Unternehmen geschrieben

At Salt Dog Cycling we are passionate about cycling. Our online shop stocks a range of cycling accessories and cycling parts for road bikes, commuter bikes, mountain bikes and cycle touring. We pride ourselves in selling high quality branded products with quality service. Customer care is extremely important to us and we aim to give you a fantastic online shopping experience that is hassle free.


Kontaktinformationen

4,9

Hervorragend

TrustScore 5 von 5

149 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,9

Alle Bewertungen

(149)

60 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Very good quality products

Purchased a couple of items from Salty Dog and received them very quickly. Very good quality items made by NORTHWAVE and on sale at very low prices. Will definitely be purchasing more cycling products from Salty Dog.

1. Juni 2022
Bewertet mit 1 von 5 Sternen

You are on your own when something goes…

You are on your own when something goes wrong. They will not reply you. So not recommended. There are better alternatives!

23. Mai 2022
Salt Dog Cycling-Logo

Antwort von Salt Dog Cycling

Hi Alan C,

We are really sorry about your negative experience. We want to help you, but we’ve checked our records and haven’t had any orders from anyone called Alan from Singapore or had any emails or contact.

If you do need any help? Please don’t hesitate to contact us by phone or email.

As a small Family business, we pride ourselves on giving a friendly personal service to all our customers.

Many thanks, Richard - Salt Dog Cycling

Bewertet mit 3 von 5 Sternen

Good Advice, Except on Sizing

I went through a sizing discussion with Richard over my size for a pair of Lake boots. I measured (accurately) my feet and was advised what size to buy. I was sceptical, as it was a size smaller than I expected, but after all the positive reviews, especially on Richard's sizing skills, I trusted him. I shouldn't have. I needed the size I expected. My mistake cost me £20 to send the boots back and get the correct size (which fit well).

Before returning, I double checked my foot measurements, but I hadn't made a mistake. Had some lack of communication when trying to return the boots, but when I got to speak to Richard, he was very apologetic, so maybe that was nothing.

Most of my shoes on or off bike are a 10/45, but apparently I measure a 44 wide in Lake sizing, so was recommended to go with a 45 wide, despite me stating all my winter cycling boots are size 46, as are one of my summer pairs of cycling shoes (which are admittedly a fairly narrow last - I have wide feet). Even with really thin socks I could not stand the 45 boots. With the 46, the fit, with my normal winter socks, is good, but I would not say super roomy.

On the positive size, Richard was very good at answering my questions before placing an order, and obviously knows his products (though not sizing in my case). Price was good and one of the few people to stock a range of Lake boots, and especially the wide sizes.

If I had gone with my gut and against Richard's advice, I would have been delighted, but being £20 out of pocket, I can only say 3*, especially as I was talked out of buying the size I thought I needed (and therefore I think the return cost should have been on Salt Dog, not me). I did not ask Salt Dog to pay, but probably should have.

3. März 2022
Bewertung ohne vorherige Einladung
Salt Dog Cycling-Logo

Antwort von Salt Dog Cycling

Hi Paul,

Thank you for your review and your business. We have been selling Lake Cycling Shoe for the past 10 years and sell around 800 shoes a year. We always try our best to give everyone who contacts us as much help and support as possible to ensure they are getting the right fit for their feet regarding cycling shoes. With the Lake Winter Boots we advise customers to go up a size as they are sized small due to the extra material needed for insulation and waterproof membrane.

Sizing over the phone and online is difficult sometimes, and there can be issues with dimensions or foot issues, different arch heights, and your feet' volume. We always try to ask and find out as much information as possible, including our Lake Shoe fitting tool and give you the best answer, but it's up to you with your own preferences to choose what size and shoe you want to order.

We do Free UK Delivery on all orders with either DPD or Royal Mail. For returns, we leave it up to the customer to organise their own returns as there are many different delivery options, some more convenient than others depending on where you live, but just to let you know for next time.

DHL charge £6.90 for 2KG Drop Off through parcel2go
UPS £7.19 (For Next Day)
Hermes 2KG £2.50 (2 Days +)
Royal Mail Special Delivery by 1 pm £11.15
Parcel Force Express 24 £22.98
(March 2022)

The day your shoes were returned to us for an exchange, we sent out the next size up for you by DPD for Free.

Many thanks, Richard - Salt Dog Cycling

Bewertet mit 5 von 5 Sternen

Where to start..?

Where to start..?
First of all Richard followed up every query, with recommendations. To be expected you may think, as that's trying to get a sale. However AFTER the sale ( I ordered online) he rang me up to check sizes and recommended a change, which was well needed. Excellent service indeed, and I'm very happy with the Lake winter boots I bought.

6. Jänner 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Richard is the man!

Spoke to Richard who turned out to be the most genuine and helpful guy. He really took his time to assist and wanted to make sure I was making a good purchase for myself.
I feel most sales reps these days are just trying to make a quick sale to boost their numbers this quality of service and care rarely exists these days and certainly doesn't exist in larger chain stores.
Will be making more purchases from Richard and Salt Dog Cycling in future.

5. Oktober 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

SALT DOG - THE BEST

I have used Salt Dog a number of times. Richard the owner is the most helpful guy on the planet. He has sourced me items that appear unavailable , given great advice and his prices are ultra competetive like for like.
I can particularly recommend him for Lake Cycling Shoes.
If only more companies had his ethics and customer service the world would be a better place.
If he sells an item you need don't think about going elsewhere.

6. Juli 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Top customer service

Great service and good prices from Salt Dog. My order arrived quickly and a minor niggle I had was sorted really quickly and without complaint. I'd thoroughly recommend Salt Dog and look forward to shopping with them in the future.

25. Februar 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Wrong size shoes - excellent service

I purchased a pair of Lake road shoes and upon arrival of the shoes discovered that the size was too small. I then spoke to a guy named Richard who was very helpful providing guidance and arrange for an exchange to a bigger size.

It is always unfortunate when you have to spend additional money on shipment but I guess that is the risk when buying shoes online. In any case, I am very pleased with the service and would not hesitate to buy from Salt Dog Cycling again.

6. September 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I have feet a hobbit would be proud of

I have feet a hobbit would be proud of, wide, high volume, high instep. I've always had problems getting any sort of shoes to fit so, given that most cycling shoes seem to be made for very narrow feet I took to the internet and repeatedly saw Salt Dog Cycling mentioned and Lake shoes in particular for a wide fit. Over a couple of weeks of phone calls and shoes going backwards and forwards, Richard helped me get a pair that fitted like slippers.....probably better than any shoes I've ever owned, let alone cycling specific. I can't thank Richard enough for the time he spent talking me through options and helping with the purchase. If only more shops would take this amount of time and interest in their customers.

13. August 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I'd very happily recommend Salt Dog…

I'd very happily recommend Salt Dog Cycling as the service I've received from Richard has been excellent. Very helpful, very responsive to all the emails that I've sent him and very competitively priced - you couldn't really ask for more. I bought a pair of Lake CX237 Wide Fit cycling shoes but ordered the wrong size initially. However this problem was soon resolved with a slightly smaller pair which are really comfortable and well made. Thanks very much!

30. Mai 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

We purchased 2 childrens bikes

We purchased 2 childrens bikes, we asked lots of questions and got much more advice than we expected which was really great. I have already recommended Salt Dog Cycling to friends.

5. Dezember 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

i recently purchased a pair of Lake CX…

i recently purchased a pair of Lake CX 237 wide fit size 43 and from the point of order Richards communication due to not having stock was brilliant.
as soon as stock arrived i was informed and the order was shipped.
The shoes have great width and perfect length for a UK 9, built quality excellent.

25. Juni 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Outstanding Customer Service!

Richard at Salt Dog Cycling was a pleasure to deal with and offered his expert advice on a recurring problem I was having in selecting the right shoe to solve hot spots and numbness I had been experiencing whilst riding. He advised to go with the Lake CX237's wide fit option and even though the size was not correct first time he still managed to source the next size up when other retailers were out of stock. I would have absolutely no hesitation in recommending Salt Dog Cycling and Richards personal service is commendable and always contactable should you have any queries or questions. It is very difficult to find this level of customer service especially through web sales.

4. April 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

First class customer service

Goods arrived next day - needed to change an item - excellent and personal service turned this around and I had the replacement item by return. In a world of automated emails and never being able to speak to someone in customer services it is so refreshing to deal with a company that really cares about its customers. Well done and thank you! Andy H

14. Jänner 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Super helpful

I'm new to road bikes, didn't really know what I was looking for. Richard was really helpful spending time to explain everything to me, there was no hard sell and I really didn't feel like he was selling me things I didn't need. The result is a superb bike, the right shoes and a happy wife because it all came within budget! Cheers Saltdog, I'll be in touch when I need more stuff!

21. Oktober 2016
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

For a friendly, professional and caring service, the only cycling shop you'll ever need

Phoned up for some advice and got through to the owner (Richard) straight away. He could not be more helpful, talking through my requirements and sizing of a pair of Lake cycling shoes. They arrived the very next day, fitted beautifully and have helped me immensely in reducing my times. I now buy all my accessories through Salt Dog. Cheers!

27. Juli 2012
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

First Class Service

Faultless service.

First item I order was an incorrect size (my mistake) and I needed the order chaging as quicly as possible for an upcoming race. Contacted them on the Monday and had the replacemt by Wednesday.

No complaints at all - I'll definately order from them again.

21. Juni 2012
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Superb service!

Just bought accessories to kit out my husband and toddler so that he can use his bike for the nursery run. We bought 2 helmets, jacket, lights and a lock.
We received a friendly and personal response to our enquiry from Salt Dog Cycling and the advice was really helpful and impartial.
I feel confident now that my 2 special people are well protected and kitted out! Thanks Salt Dog Cycling!

18. Februar 2012
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr